SUMMARY:

• Highly Motivated Manager, with experience in product and portfolio management with cross functional scrum teams, Product Managers and Business Owners. Serves as the point - of-contact to manage the development effort to deliver enhancements using the strategic vision. Robust capability to manage a diverse range of technical programs aligned with evolving business needs and vision.

• Team Leadership / Resource Utilization
• Global Program Delivery
• Customer Service & Satisfaction
• Agile / Scrum / Waterfall Methodologies
• Complex / Technical Troubleshooting
• Business system implementation
• Portfolio / Product Management
• Agile/ Lean / Kanban Experience
• Strategic Business initiatives

PROFESSIONAL EXPERIENCE:

Confidential, Indianapolis, IN

SENIOR PRODUCT MANAGER

• Represent client needs in project delivery by developing long term and short-term product roadmap for business applications and prioritize product capabilities based on business value.
• Lead product owners to document business requirements, collaborate with Scrum teams to craft solutions and documentation and represent client needs in Project Delivery; Product requirements.
• Worked closely with multiple team members to draft the user stories, acceptance criteria, negotiated with team on business strategy and solution design.
• Implemented solutions in 12 countries including US, UK, China, Brazil, France and Germany with 3 project teams along with Product Managers and External Partners team on-shore and off-shore with 24 x 7 coverage
• Conducted status review meetings with project team, departmental managers and Internal customers to articulate the products strategic direction, release, scope, risks, and dependencies on product strategy and trajectory of business value realization based on prioritized backlog delivery
• Communicate Effectively and proactively the initiatives and define Program vision and roadmap, strategic vision, business case, and delivery analysis and develop release cycles and oversee system implementations and customer support to meet business goals
• Identify capacity to deliver based on roadmap and works with vendor management to address the conflict and escalate appropriately to collaboration with business partners through the work intake process.
• Ensured significant decrease in backlog as well as optimized monthly releases up to 80% as a result of successful implementation of end-to-end processes, prioritization and process improvement
• Prepare persuasive presentations to executives and negotiation with vendors and corporate marketing for product line delivery cycles and kept business stakeholders updated on status of projects
• Implementation of business process and facilitation of process improvements like streamlined helpdesk operations, escalation models and learning management systems, reduced recurring issues by 50%

Confidential, Indianapolis, IN

VENDOR MANAGER

• Collaborate to build IT Security certification application. This audit Compliance project was cross functional between Sales, Research Labs, Platform Engineering and Manufacturing business units.
• Demonstrated leadership capabilities by mentoring and guiding team members effectively mentoring to deliver the project by engaging 3 concurrent agile development teams geographically spread across US and India.
• Reviewed both internal and external service level agreements to identify the areas of improvement. Negotiate the development of SLA and metrics dashboard, data analysis, reports, and documentation.
• Reduced 80% major outages by optimizing change management, redesign and Automation increased customer confidence, and loyalty in the result of ensuring faster delivery of solutions
• As Product Owner for Manufacturing business unit, influence project sponsors related to backlog grooming by prioritization of the user needs and release schedule to drive sense of urgency of right feature by decreased time to implementation
• Impacts of changing business and user experience or customer needs updates to user stories, revising sprint plans, release schedule and all other downstream impacts. Ensured product development and delivery are aligned
• Provide technical help to the resources in gather requirements, design, and software development lifecycles tasks managed RFP process for vendor consolidation resulting in $500000 annualized savings.
• Built visibility and engagement through process for prioritization and process optimization and implement innovative business solutions to secure increasing operational efficiency with business partners.

Confidential, Indianapolis, IN

DELIVERY MANAGER / ARCHITECT

• Mentored new hires in analytical skills, problem solving skills and decision making for user requirements, design, and Software Quality Assurance Testing and problem resolution
• Defined system scope and objectives based on both user specifications and a good understanding of business systems, process redesign, business processes, and policies.
• Developed solution architecture, business requirement gathering, partnering with offshore developers to completed system execution on schedule.