Manager of Digital Commerce Resume Alameda, CA - Hire IT People

SUMMARY:

Drives successful end - to-end cross-departmental projects that reduce friction and improve conversion . Streamlines UX and customer journey, adds value to the brand. Demonstrates big-picture mentality, visualizes future-state, and establishes interim milestones to achieve end-goals. Strong business acumen and comfortably collaborates with brand functional areas, developers, engineers, and other technical consultants.

CORE COMPETENCIES:

eCommerce
Retail Operations
Omni-Channel Customer Journeys
Online Checkout
User Stories
Performance Metrics
Agile
Transactional eMails
User Acceptance Testing
Project Management
Data-driven Decisions
ROI
Communication
Order Fulfillment
Demand Forecasting

SYSTEMS:

IBM WebSphere Commerce, IBM Sterling OMS, Manhattan OMS, JIRA, Confluence, MS Office, Adobe Analytics, Akamai mPulse, Cognos

PROFESSIONAL EXPERIENCE:

Confidential, Alameda, CA

Manager of Digital Commerce

Responsibilities:

Contribute to brand roadmap strategy discussions
Drive ~$10M omni-channel project from requirements and design to UAT and implementation: buy online, ship to/from store, split-shipment and re-routing capabilities (in this and prior role)
Collaborate with Product Management on $1M strategic checkout overhaul to improve the online customer experience based on user testing (go-live ~Oct)
Develop KPIs and reporting to evaluate performance and ensure successful delivery to customers
Determine go-live vs backlog requirements and prioritize them based on technical resources and seasonal brand needs in an SDLC agile environment
Prioritize bug fixes and site enhancements resulting from A/B testing into bi-weekly sprints
Create Adobe Analytics and Akamai mPulse alerts to identify and resolve site performance issues
Collaborate with Loyalty to increase customer engagement and drive online sales

Operations Manager

Confidential

Responsibilities:

Drove initial phases of omni-channel project with smooth customer experience as cornerstone
Generated peak-season eCommerce operational forecasts to align Marketing, Content, Customer Service, Logistics, Distribution and Technology Teams
Shifted fulfillment of Canadian ecommerce from US to Canadian Warehouse for faster delivery and to extend holiday sales
Developed store payroll techniques to reign-in expenses and improve transparency between Store Operations and Finance
Shifted Value Added Services from warehouse to factories, resulting in annual savings of ~$700K

Forecasting Manager

Confidential

Responsibilities:

Modified forecasting strategies to improve the efficiency of purchases and reduce obsolescence

Confidential, San Diego, CA

Inventory Planning Manager

Responsibilities:

Played key role to transition bankrupt Red Envelope to profitability within 1 year of acquisition
Reduced inventory 28%, increased turnover by 42%, and maintained fill rate of 95%

Confidential, San Diego, CA

Director of Inventory, Trade Division

Responsibilities:

Increased turnover by 19.7%, reduced inventory by 2.3%, and increased fill rate by 1.5%
Created predictive models to forecast demand of new products
Established operational processes to ensure compliance with Sarbanes-Oxley

Confidential, San Diego, CA

Product Manager

Responsibilities:

Limited inventory growth to 11% while sales increased 22%
Delivered 85% increase in turnover and 13.5% increase in category net margin

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Manager Of Digital Commerce Resume

Alameda, CA

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