SUMMARY:

• Over 10+ years of IT experience in Salesforce.com CRM platform as Developer and Administrator.
• Experience in all phases of SDLC like requirements gathering, analysis, designing, coding, testing, integration, documentation and development.
• Strong implementation and integration experience using Custom Objects, Triggers, Workflow Rules, Approvals, S - Controls, Visualforce Pages and Apex classes .
• Experience in building Schedule Apex , Batch Apex, SOSL and SOQL aggregate functions.
• Well versed in performing data migration from legacy system to Salesforce.
• Experience in integrating external applications with Salesforce.com both inbound and outbound by writing Apex SOAP and REST Web Services.
• Strong knowledge and experience on various development environments like Eclipse IDE and Welkin Suite IDE.
• Salesforce.com experience in creating Object, Field, Record Types, Page Layout, Security Controls, Queues, Group and Analytical Snapshots.
• Well versed with CRM processes like Sales, Marketing, Customer service, Customer support, Business processes and recommended solutions to improve using SFDC.
• Experience in creating, maintaining and enhancing Workflows, Approval Processes, Formula Fields, Validation Rules, Field Dependencies, Automated Alerts and Field Updates according to application requirements.
• Experience in customization of the Salesforce sales module for capturing the Lead Generation, Accounts and Opportunities.
• Experience in analyzing business requirements, Entity Relationship diagrams and implementing them to Salesforce Custom Objects, Master-Detail and Lookup Relationships.
• Developed reports, dashboards and processes to continuously monitor data quality and integrity.
• Experience with data migration and updates through AppExchange, Data Loader and Workbench in Salesforce.com.
• Extensive experience working on Agile and Waterfall environment.
• Experience in understanding and implementing the new Salesforce Lightning Experience.
• Experience in creating Lightning apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Experience in modifying the Visualforce pages to be supported in Lightning Experience.
• Involved in building Lightning Components using Aura Framework.
• Experience in Salesforce Lightning features like Activities, Contextual Hovers, Opportunity Board and Customizable Dashboard.
• Strong knowledge about Salesforce Lightning schema builder, process builder, app builder, components and Lightning Connect.
• Worked with team members for full-cycle projects such as developers to complete the consulting projects on time and deliver outstanding services to Salesforce.com clients.

TECHNICAL SKILLS:

Salesforce.com Technologies: Force.com IDE, Custom Objects, Reports, Dashboards, Workflow & Approvals, Validation Rules, Migration, Visualforce Pages, Apex language, Apex Classes & Controllers, Batch Apex, Apex Data Loader, App Exchange, Force.com Platform (Sandbox and Production), SOQL, SOSL.

Salesforce Tools: Eclipse, Force.com Eclipse IDE Plug-in, Apex Data Loader, Workbench, Force.com Platform.

Databases: Oracle, MS SQL Server.

Programming Languages: C, C++, Java/ J2EE, PL/SQL, SQL.

Web Technologies & Web Services: HTML, XHTML, XML, CSS, Java Script, JQuery, WSDL, SOAP API, REST API.

Integration Tools: Apttus CPQ and CLM, App Exchange Tools, Informatica.

Force.com Configuration: SFDC Standard Object Configuration: Campaigns, Leads, Accounts, Contacts, Opportunities, Price Books, Products, Assets, Contracts, Cases, Solutions, Ideas, Cases, Solutions, Ideas, Queues, Quotes and Custom Object Development, Field Creation, Page Layout, Related List Customization, Record Types, Field Level and Object Level Security, Role Hierarchies, Sharing Models, Workflow: Time - Dependent Actions, Field Updates, Email Alerts, Task Creation, Reports, Dashboards, Formula Fields and Cross Object Formula Fields, Configuration Skills, Overall User Management.

PROFESSIONAL EXPERIENCE:

Confidential, MN

Sr. Salesforce Developer

Responsibilities:

• Worked on Field level, Object level and Record Level Security based on Roles and Profiles.
• Created various Profiles and Configured Permissions based on the organizational hierarchy requirements.
• Designing, developing, deploying the Custom Objects, Custom Tabs and Components to meet the requirements of the application.
• Implemented Picklists, Dependent Picklists, LookUps, Master-Detail Relationships, Validation and Formula Fields to the Custom Objects.
• Worked on Validation Rules, Workflow Rules and Customizations within Salesforce.
• Created Page Layouts, Search Layouts to coordinate fields, related lists, custom links and other components on a record detail and edit pages.
• Create, maintain and enhance Approval Processes, Formula Fields, Field Dependencies, Automated Alerts and Field Updates according to the application requirements.
• Design and develop Apex classes, Apex Triggers, Controllers and Visualforce Pages on objects like Accounts, Opportunities, Orders, Service Requests, Service Products and Work Orders.
• Created various Reports (summary reports, matrix reports, pie charts and dashboards) for the better utilization of Salesforce as a sales tool.
• Worked on Classic to Lightning migration.
• Involved with rSupport and handled the support cases from Production.
• Worked on test classes to increase the code coverage for Apex classes and Triggers.
• Worked on SOQL and SOSL queries to consider governor limits.
• Worked on debug logs to catch the exceptions.
• Worked on different sandboxes for developing, testing along with deploying to the production using Blue Canvas and Change Sets.
• Worked on bug fixes and enhancements for the required functionality.
• Worked on Welkin Suite IDE with Force.com Plug-in for maintaining the business logic.
• Worked on Field Service Lightning’s core objects to complete essential field service tasks such as managing work orders, defining the service territories and tracking the workforce.
• Worked on several FSL Roll Up/Roll Down Controllers throughout the org.
• Followed Agile methodology for the execution of day to day work related activities.
• Interact with Business Users to understand the requirement and implement with the best solution possible.
• Analyze the ongoing requirement process, identify problems and provide best practices to improve the business process.

Environment: Force.com Platform, Salesforce, JIRA, Custom/Standard Objects, Custom Tabs, Controllers, Page Layouts, Sales Cloud, Communities, Profiles, SOQL/SOSL Queries, Validation Rules, Workflow Rules, Triggers, Apex Classes, Visualforce Pages, Reports, Welkin Suite IDE, Blue Canvas, Email-to-case, Web-to-case, Security Controls, Exceptions, FSL, Salesforce Lightning.

Confidential, CT

Sr. Salesforce Developer/Admin

Responsibilities:

• Experience in working on Field level, Object level and Record Level Security based on Roles and Profiles .
• Involved in designing, development and to deploy the Custom Objects, Custom Tabs, Components, Page Layouts, Apex classes, Triggers and Visualforce Pages to meet the requirements of the application.
• Worked on Validation Rules, Workflow Rules and Customizations within Salesforce.
• Experience in creating Page Layouts, Search Layouts to coordinate fields, related lists, custom links and other components on a record detail and edit pages.
• Well versed in designing and developing Apex classes, Components, Controllers and Visualforce Pages on Leads, Accounts and Opportunities .
• Customized the Dashboards to track the usage for productivity and performance of business centres along with their sales teams.
• Customized tabs for various business centres, users and groups.
• Created various Profiles and Configured Permissions based on the organizational hierarchy requirements.
• Worked on test classes and experience in working on SOQL and SOSL queries to consider governor limits and worked on debug logs to catch the exceptions.
• Experience with S-controls to manage call sheets within sales, capturing call activity and prep data.
• Experience in making new enhancements on Service cloud console view and developed many Visualforce components.
• Experience in Classic to Lightning migration.
• Created Lightning Components and Lightning Flexi Pages according to the requirement based on the record type for both desktop and mobile versions.
• Built custom user interfaces using Lightning Components.
• Experience in converting Account and Opportunity Visualforce Pages to Lightning.
• Developed Lightning Apps to provide better and more interactive interfaces to end users.
• Experience in building and managing the field service operations in one place.
• Created records representing the workforce, set up work order tracking and customize the Field Service Lightning mobile app.
• Worked on Apttus advanced workflow approvals, Apttus order management, created agreement wizards, validation rules and contract templates.
• Implemented CPQ solution using Apttus CPQ & Contract Management (CLM) for various customers in industries.
• Well versed with Configure Price Quote (APTTUS-CPQ) Product and Pricing, Standard Quote/Proposal creation process and understand configuration settings as they relate to the business requirements.
• Experience in utilizing Waterfall and Agile methodologies along with an iterative development cycle to develop the product, new processes, to establish standards and procedures.

Environment: Force.com Platform, Salesforce, Custom/Standard Objects, Custom Tabs, Controllers, Page Layouts, Service Cloud, Communities, Profiles, SOQL/SOSL Queries, Validation Rules, Workflow Rules, Triggers, Apex Classes, Reports, Force.com, Email-to-case, Web-to-case, Security Controls, Exceptions, FSL, Salesforce Lightning.

Confidential, WI

Salesforce Developer/Admin

Responsibilities:

• Gathered business requirements by communicating with user team and created Custom Dashboards for community managers and gave accessibility to Dashboards for authorized people.
• Experience in creating Lightning Components, added CSS and Design Parameters which improves performance.
• Enabled Aura Framework and added Aura Attributes/Handlers for Events/ Logic & Interactions.
• Developed Lightning Apps using Lightning Components and made them compatible with Salesforce1 mobile app.
• Created Visualforce Pages for custom login and configuration of communities.
• Configured Salesforce.com to meet business requirements including Fields, Page Layouts, Workflows, Approvals and Validation Rules.
• Used SOQL and SOSL for querying the objects.
• Added Lightning Components to Lighting Pages and Record Pages while working on Apex Classes, Visualforce Pages, Controller Classes and Apex Triggers for various functional needs in the application.
• Implemented SFDC integration using REST/SOAP Web Service API'S. Integrated the SOAP/REST API based Web Services on demand for extracting the data from external systems.
• Well versed in implementing Salesforce Service Cloud and Opportunity Management (Case management, Entitlement management, Product & price book, High volume customer portal, Partner portal, Visualforce sites) for business support along with technical support.
• Developed Visualforce Pages using components like Action Function, Page Block, Input Field, Action Support, Data Table, Data list, Command Link and Command Button.
• Performed Salesforce.com configuration activities creating Users, Roles, Profiles, Organization Wide Defaults, Permission Sets, Public Groups and Queues.
• Used Salesforce Connect to access product information stored on an external system and Utilized Lightning Connect to get real time data from external system.
• Developed complex Validation Rules and Formula Fields according to the application requirements.
• Created Page Layouts, Search Layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
• Implemented Email to Lead, Web to Lead functionalities and Data Loader to bulk load leads data into Salesforce.com from other databases and CSV files.
• Used Force.com IDE for development of Visual Force Pages, Apex Classes, Triggers, Debugging and Analyzing Logs.
• Used SOAP based Apex Web Services to send/update data from Salesforce to an external order tracking system.
• Well versed in maintaining Agile process documentation along with the tools.
• Well versed in resolving issues connected to call centers, usage of CTI adapters and mobile applications.
• Experience in setting up Service Cloud Console, Cases (Web-to-case, Email-to-case), Solutions, Case Assignment and CTI Interfaces.

Environment: Salesforce.com, Apex, Visualforce (Pages, Components & Controllers), Lightning (Components and Controllers), Marketing Cloud, Communities, REST/SOAP API Web Services, Pages, HTML, Java Script, Workflow & Approvals, Reports, Data Migration, SOQL, SOSL.

Apple, CA

Role: Salesforce Developer/Admin

Responsibilities:

• Interacted with various business user groups to gather the requirements for Salesforce implementation and documented the business and software requirements.
• Performed detailed analysis of business along with technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and other platform-based technologies like Visualforce, Force.com API and Web Services.
• Worked with Visualforce Pages, Custom Controllers, Extension Controllers, Apex Classes and Apex Triggers.
• Managed all phases of the project including Project Plans, Documentation and Configuration.
• Experience in implementing and customizing Contacts, Accounts, Leads, Opportunities, Campaigns, Documents, Reports, Dashboards, Products, Cases and Solutions.
• Developed various Custom Objects, Tabs, Entity-Relationship Data Model, Validation Rules on objects, tabs, components and visualforce pages.
• Created Page Layouts, Search Layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts, filed updates to implement business logic.
• Created Templates, Approval Processes, Approval Page Layouts and defined approval actions on them to automate the processes.
• Involved in Salesforce.com Application setup activities and customized the apps to match the functional needs.
• Created various reports (Summary Reports, Matrix Reports, Pie Charts, Dashboards and Graphics) and report folders to assist managers to better utilize Salesforce as a sales tool.
• Created Profiles and implemented object, field level security to hide critical information on the profile users.
• Created users, roles, public groups and implemented Role Hierarchies, Sharing Rules and Record Level Permissions to provide shared access among different users.
• Provided post-implementation support to assist end users in creating reports, dashboards and certain administration tasks including creating and maintaining user profiles and privileges.
• Experience in Force.com IDE for creating, modifying, testing and deploying Force.com application.

Environment: SalesForce.com Platform, Force.com IDE, Apex Classes, Apex Triggers, Visualforce Pages, Validation Rules, Formula Fields, Data Loader, Reports & Dashboards, Workflow & Approvals, Web Services, S-Controls, Custom Objects, HTML, JavaScript, SalesForce.com Sandbox.

Confidential, NJ

Salesforce Developer/Admin

Responsibilities:

• Worked on Apex Classes, Visualforce Pages, Controller Classes and Apex Triggers for various functional needs in the application.
• Created Custom Objects, Lookup and Master-Detail Relationships on the objects and created junction objects to build the connectivity between objects.
• Developed and configured various custom reports and report folders for numerous user profiles.
• Experience in creating Workflow Rules, Email Alerts, Defined Related Tasks, Field Updates and Time-Triggered Tasks to implement business logic.
• Used SOQL and SOSL for querying the objects.
• Created various Email Templates along with Mail Merge Templates and was involved in doing the mail merge for different standard and custom objects.
• Experience on Salesforce objects like Leads, Accounts, Contacts, Opportunities, Reports and Dashboards.
• Successfully configuring the Marketing Cloud to connect with digital marketing capabilities of the Salesforce Marketing Cloud with the data management, campaign management tools and segmentation in Salesforce.
• Performed manual sharing for accessing Records and Sharing Rules based on Role Hierarchies.
• Developed and deployed Approval Process and Workflows depending on the requirements.
• Created Profiles, Roles and implemented object level, field level and record level security.
• Involved in development of Salesforce.com work-flow business rules by using workflows, process builders and visual flows.
• Created Page Layouts, Search Layouts to organize fields, custom links, related lists and other components.
• Experience in creating different Visualforce Pages depending on requirement.
• Produced reports and saved them for future access to the users.

Environment: Salesforce.com platform, Custom Objects, Reports & Dashboards, Workflow & Approvals, Visualforce (Pages, Components & Controllers), Tabs, Email Services, Data Loader, SOSL, SOQL, Apex, Service Cloud, JavaScript, Eclipse IDE Plug-in.