SUMMARY

• Over 10+ Years of experience in the Salesforce.com CRM Platform as Developer/ Administrator.
• Salesforce certified developer ( Salesforce Platform Developer 1).
• Experienced in all phases of Software Development Life Cycle (SDLC), quality management systems and project life cycle processes.
• Experience in developing Salesforce CRM App Exchange applications.
• Experience with Service Cloud and Sales Cloud Functionalities.
• Expertise in configuring and administrating Salesforce CRM environment.
• Conducted training on all salesforce related systems to sales and marketing teams.
• Created training materials based on business requirements.
• Experience in Object Oriented Analysis and Design (OOAD) and understanding of the Force.com architecture and SOA based EAI standards order to provide guidance and direction to the customer.
• Expertise in Salesforce.com CRM integration, developing and deploying custom integration solutions.
• Experience using salesforce Lightning UI. Created reports and dashboards in salesforce lightning experience.
• Hands on experience to manage multiple projects and iterations within the CRM application.
• Experience working with Salesforce.com sandbox and production environments.
• Experience with Managing the complex data Experience in Integrating App Exchange Applications with Salesforce, Informatica On Demand, Mass E - Mail Management, Application management using Force.com Plug-in & Eclipse IDE in Sandbox and Production Environments, Working with different aspects of Web Services (XML, SOAP,REST) & web integration with SDFC.
• Experience in creating unit test cases and coordinated change requests to drive the business requirements during Integration and Testing stages and reviewing the application.
• Expert in migrating data from various systems into Salesforce CRM using ETL tools - Informatica on Demand, Cast Iron (CI) experience, to synchronize data between Sales.com and web service endpoints.
• Ability to write complex SOQL, SOSL queries across multiple objects within the SFDC database.
• Hands on experience in using Data loader and data import wizard for data management in force.com platform and good Knowledge in cast Iron and Informatica.
• Knowledge in Java/J2EE, Oracle, and SQL.
• Working Knowledge on Sales Cloud, Service Cloud, Custom Cloud and Apex Programming On Force.com Platform.
• Extensive experience using Force.com, Creating Roles, Profiles, Page Layouts, Workflow Alerts, Actions and Approval Workflow Data Validation.
• Hands on experience in Salesforce.com CRM integration, developing and deploying custom integration solutions. Excellent skills in creating/troubleshooting/modifying APEX code, S-Controls and Visualforce pages.
• Extensive experience in designing of custom objects, custom fields, pick list, role based page layouts, Triggers, Validation rules Workflow Alerts and Actions, and Approval Workflow, Validation Rules, Approval Processes, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visualforce Pages, Snapshots, Dashboards, and Email generation according to application requirements.
• Experience in working with Eclipse IDE with Force.com Plug-in environment for writing Business logic in Apex Programming Language, Target App Exchange Product and Salesforce Mobile Experience.
• Expertise in maintaining the Functional areas of Data Management, Forecasting, Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports.
• Hands on experience CRM functionality of Sales, Marketing, Call and Territory Management modules. Workflow Approvals, Sales, Marketing, Customer Service and Support Administration.
• Experience in working with SOQL, SOSL, Visualforce, Apex, CSS, Force.com Web Services, SOA& Metadata API.
• Experience with AppExchange applications for third party download related to customer satisfaction and feedback.
• Experience in Professional to Enterprise upgrades.
• Experience with data migration and updates through the tool App Exchange Data Loader in Salesforce.com.
• Profound experience and understanding of Object Oriented Design (OOD), UML, MVC, multi-tier architectures and distributed architectures.
• Excellent experience in using Oracle 11g and Familiar with Stored procedures, Triggers and Functions using PL/SQL and AJAX
• Expert in gathering, analyzing and defining business and functional requirements; creating global metrics, trend charts and other decision-making tools, leading data-modeling and process-mapping initiatives and designing/re-engineering processes, workflows and technology solutions.
• Proven ability to lead seamless implementations and deliver next-generation technical solutions improving revenues, margins and workplace productivity.
• Highly motivated team player with excellent communication, presentation and interpersonal skills. Willing to work in a challenging and cross-platform environment.

TECHNICAL SKILLS

Salesforce Technologies: Salesforce CRM, Salesforce SFA, Apex Language, Apex Classes/Controllers, Custom Objects, Workflows, Approvals, Analytic Snapshots, Dashboards, Apex Triggers, SOQL, SOSL, Visual force pages/Components, Lightning S-Controls Apex Web Services, AJAX.

Salesforce Tools: Eclipse, Force.com Eclipse IDE Plugin, Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, CPQ, Force.com Platform (Sandbox, Production QTP, and Sandbox Testing).

Languages: Java/J2EE, C#

Web Technologies: HTML5, CSS3, JavaScript, jQuery, Angular.js

Database: Oracle 10g/11g, MySQL

ETL/Integration Tools: Force.com, Data Loader, Force.com Workbench, Jitter bit Data Loader.

Java/J2EE Frameworks: Spring 3, Spring MVC, Hibernate ORM

Tools: Git, SVN, Bit bucket, Jira, Jenkins, CI/CD, Maven

Methodologies: Agile (Scrum), Waterfall, TDD.

PROFESSIONAL EXPERIENCE

Confidential - Simi Valley, CA

Sr. Salesforce Consultant

Responsibilities:

• Worked with the user group for requirement gathering throughout the planning and implementation.
• Analyzing the current requirement process, identifying problems and making recommendations to improve the process.
• Interacted with various Business User Groups (Sales and Ops) to gather the document requirements.
• Responsible for automating the processes, development using Apex, Visualforce following the apex best practices
• Experience working across various SFDC implementations that are covering Sales cloud and Service Cloud.
• Successfully migrated the existing visual force pages to lightning by building advanced lightning components.
• Resolve the Cases and support the team on urgent bases, implementation and working with real-time troubleshooting
• Customized the Dashboards and Report to track usage of productivity and performance of business centers and their sales teams.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com subjects. Used it to read, extract and load data from comma separated values (CSV) files.
• Used Apex Data Loader to migrate data such as accounts, Products, Quotes and Forecast from different legacy systems.
• Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes
• Packaged and Deployed customizations from Sandbox to other environments using Migration Tool - ANT.
• Contract life cycle management: configuring Agreements, Templates, Query Templates, Agreement Output formats, Agreement Protection, Agreement Rules, Configuring Wizard and Approval Management.
• Developed robust lightning pages using aura framework and placed them on the community builder.
• I configured product and pricing setup using CPQ/Product consoles which include price ramps, Price Matrix, Price Rulesets, price list items, tiered pricing and asset pricing.
• Developed robust lightning pages using aura framework and placed them on the community builder.
• Was solely responsible for writing web services using REST services to get real-time data from an external SQL database to show on internal visual force and lightning pages.
• I also worked on Apttus Advanced Workflow approvals, Apttus order management, created agreement wizards, validation rules, contract templates.
• Was solely responsible for writing web services using REST services to get real-time data from an external SQL database to show on internal visual force and lightning pages.

Environment: Saleforce.com platform, Force.com API, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Apttus CPQ, Web services, Lightning Components, Visual Force, SalesForce.com Data Loader, Security Controls, Sandbox, Eclipse IDE Plug-in, Dashboards, Data Migration Tool, ANT.

Confidential , Edison, Nj

Salesforce Developer/ Administrator

Responsibilities:-

• Involved in entire life cycle of Salesforce implementation including business requirements gathering; documenting the business requirements; analyzing and proposing business process compliant solutions.
• Designed the user group and role hierarchy tree.
• Identified and implemented the lookup and master-detail relationships between objects and created junction objects.
• Expertise in writing the batch process using batch apex process.
• Developed Apex Classes, Controller and Apex Triggers for various functional needs in the application.
• Managed requests and calls from other PAAS, SAAS applications using REST, SOAP web services.
• Used Sales Cloud in Preparing and getting approval of design, functional and technical specifications from business.
• Maintaining test coverage for all the classes and triggers and supporting deployment activities.
• Developed and deployed complex workflows and approval processes relating to all recruiting activities - Record status alerts, Email alerts, High priority approvals, Task delegation, time based workflow triggers, workload queues.
• Simulating and debugging possible data migration and integration issues;
• Worked Mainly on sales Cloud implementation.
• Hands on experience on Sales Force Lightning for Customizing Reports and Dashboards for business use.
• Assisting in migrating existing functionalities from Salesforce classic interface to lightning interface.
• Created a new login to identify any MARKETO modifications to Lead and Contact records within Salesforce.
• Responsible for Sprint deployments from DEV Instance to QA and DEMO Sandboxes and worked on Continuous Integrations and Deployment flows using Changesets and Copado.
• Implemented Email-to-Case, Web-to-Case entry and manual case entry for entering customer's cases in Cases Tab.
• Defects fix, reporting and defect management in Jira.
• Hands on experience on Sales Force Lightning for Customizing Reports and Dashboards for business use.
• Assisting in migrating existing functionalities from Salesforce classic interface to lightning interface.
• Used Change Sets to deploy code from sandbox to sandbox and production environment.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic.
• Enhanced Apex Class and Visualforce Page to create a custom Related List, showing activities for selected contacts or clients.
• Designed and developed Test utility framework and used annotations @isTest, @testSetup and ensured to meet 75% of code coverage.
• Responsible for implementing security and sharing rules at object, field, and record level for different users at different levels of organization. Also created various profiles and configured permissions/settings based on the organizational hierarchy.
• Maintained data cleanliness and accuracy by adding custom validation rules and custom formulas.

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Component &Controllers), Salesforce.com Data Loader, Data Migration, Wave analytics DocuSign, Service Cloud, Integration, Apttus CPQ, HTML 5, CSS, Bootstrap, Web Services, WSDL, SOAP/REST, Agile, Sandbox and Production environment.

Confidential, Northbrook, IL

Salesforce Developer / Administrator

Responsibilities:

• Interacted with various business user groups for gathering requirements for Salesforce implementation & developed and documented the Business and Software Requirements.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for users.
• Worked on Service Cloud and Sales Cloud implementations.
• Experience in developing and maintaining email templates within Marketing Cloud.
• Integrated web services by generating the necessary stubs from the WSDL files for extracting the data from the home-loan applications by using the home-loan web services.
• Implemented Salesforce.com web services client using Salesforce web services API, Java, XML and Partner WSDL.
• Designed Salesforce Service Cloud console to boost productivity with dashboard-like interface, to modify records.
• Used SOQL&SOSL with in Governor Limits for data manipulation needs of the application using Force.com explorer
• Managed Service Cloud components including Service Console, Partner portal , Call Center, CTI integration, Customer Portal, Live agent, Knowledge Base and Entitlements.
• Experience with the integrating SFDC and AppExchange partners such as CPQ/Apttus
• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and using other Platform based technologies like Visualforce, Force.com API and Web services.
• Worked with Visualforce Pages, Custom Controllers, Extension Controllers, Apex Coding, Classes, Apex Triggers.
• Experience in creating and maintaining Automations & Data Extensions and connector data transfer processes in Marketing Cloud.
• Worked with Data loader for loading the attachments into salesforce.com, related to objects like Accounts, Contacts, Opportunities, and Activities.
• Designed and developed SFA based Application on Force.com Platform in Salesforce.com environment with Apex programming language at backend and Visualforce pages as user interface.
• Collaborated with the QA team in reviewing and validating test plans and test cases, and ensure that the application meets user requirements.
• Used Git as version control tool, Maven as build tool to specify dependencies.
• Responsible for Continuous Integration (CI) and Continuous Delivery (CD) process implementation using Jenkins and Project Management tool as JIRA.

Environment: Saleforce.com platform, Apex, Visualforce, Salesforce.com Data Loader, Workflow &Approvals Reports, Custom Objects, Custom Tabs, Email Services, Community and Partner Portals, HTML, JavaScript, Java, Web Services, WSDL, Sandbox, Eclipse, Git, Maven, Jenkins, Jira.

Confidential, California, CA

Salesforce Developer

Responsibilities:

• Developed Lightning components and Lightning apps to provide better and more interactive interfaces to end users, which help in sales enhancements
• Added Lightning Component to Lighting Pages and Record Pages. Have worked on Apex classes,
• Visualforce Pages, Controller classes and Apex Triggers for various functional needs in the application.
• Developed various Visualforce Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the visual pages.
• Implemented SFDC Integration using REST/SOAP Web Service API'S. Integrated the SOAP/REST API based Web Services on Demand for extracting the data from external systems.
• Created custom Report types and Dashboards so that users can generate reports and visualize data on dashboards
• Worked on customer portals and communities' administration. Created Custom Dashboards for community managers and recruiters home page and gave accessibility to dashboards for authorized people.
• Created Visualforce pages for custom login and configuration of communities. Configured Salesforce.com to meet business requirements - including fields, page layouts, workflows, approvals and validation rules.
• Used SOQL and SOSL for querying the objects. Created many Email Templates and Mail Merge Templates and was involved in doing the mail merge for different standard and custom objects.
• Gathered business requirements by communicating with user team and trained team on how to efficiently utilize the system.
• Worked with various salesforce.com objects Account, Contact, Leads, Opportunity, Cases, Order standard bjects.
• Written SOQL, SOSL query language necessary for the application in Apex Classes and Triggers.
• Developed Visualforce pages using components like Action Function, Page Block, Input Field, Action Support, Data Table, Data list, Command Link and Command Button.
• Performed Salesforce.com configuration activities creating Users, Roles, Profiles, Organization Wide
• Defaults, Permission Sets, Public Groups and Queues.
• Used Salesforce Connect to access product information stored on an external system.
• Developed complex validation rules, formula fields according to the application requirements. Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Designed Workflow rules, Approval process and its associated actions like time triggered tasks, email alerts, field updates to implement the business logic.
• Implemented Email to lead, Web to lead functionalities and Data Loader to bulk load leads data into Salesforce.com from other databases and CSV files.
• Used Email to Case, Web to Case features and created a community where the customers can create, update and manage their cases.
• Utilized Salesforce1 mobile platform to allow uploading pictures relating to service requests and information about competitive products used.
• Used Force.com IDE for development of Visual Force Pages, Apex classes, Triggers and debugging and analyzing logs.
• Used SOAP based Apex Web Services to send/update data from Salesforce to an external order tracking system.
• Performed Apex Callouts from Salesforce to the same external system to get tracking information of an order.
• Deployed application from Sandbox to Production environments using Change Set, Eclipse and Force.com Migration tool.

Environment: Salesforce.com, Apex, Visualforce (Pages, Component & Controllers), Lightning (components and controllers), Communities, REST/SOAP API Web Services, Pages, HTML, Java Script, Workflow & Approvals, Reports, Ajax, JQuery, Custom Objects, Custom Tabs, Data Migration, SOQL, SOSL.

Confidential - Oakland, CA

Salesforce Developer

Roles & Responsibilities:

• Involved in various activities of the project, like information gathering, analyzing the information, documenting the functional and non-functional requirements.
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, and Campaigns etc.
• Developed various custom objects, tabs, components and Visual Force pages. Customized page layouts for standard/custom objects and assigned record types.
• Created data validation rules and formulas as per business requirement. Created workflow rules to automate tasks, email alerts, field updates and time-dependent actions.
• Developed and configured various custom reports and report folders for different user profiles based on the need in the organization.
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, Reports and Dashboards.
• Designed, and developed Apex classes, Controller classes, Extensions and Apex triggers for various functional needs in the application.
• Designed various web pages in Visual Force for capturing various customer enquiries and implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the home grown applications by using the home grown web services.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files intosalesforce.com, checking for the correctness of the data.
• Packaged and Deployed customizations from Sandbox to other environments using Force.com IDE.
• Help users with Chatter teams/groups and follow application as well. Provided ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflows.

Environment: SaleForce.com platform, Visual Force (Pages, Component & Controllers), Apex (Classes, Controllers & Triggers), Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Data Loader, Sandbox, HTML, Java Script, Eclipse IDE Plug-in Salesforce Developer