AVP, Digital Service Product Owner Resume Timonium, MD - Hire IT People

SUMMARY:

Motivated, goal oriented professional with over 10 years of experience with Fortune 500 companies
Conceptualizes and aids in requirements to attain company goals
Proven history as a Top Performer in fast paced environments

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Confidential, Timonium, MD

AVP, Digital Service Product Owner

Lead the identification, development and launch of entire platform as well as future enhancements
Oversee and lead wing - to-wing Agile product development cycle including build, test and launch
Partner with internal resources and client to implement user VOC results and translate the results into detailed product requirements
Coordinate and lead user acceptance testing
Lead Grooming/Sizing, Sprint Planning and Sprint Review ceremonies
Inspect the product progress at the end of every Sprint with complete authority to accept or reject development work

Confidential, Timonium, MD

Product Manager

Manage two, co-located Scrum teams of developers and quality engineers
Accountable for execution of L2s and deliverables across Customer Servicing and Negative Balance Collections
Manage multiple backlogs to ensure backlog health is met and scrum teams are given appropriate work each sprint
Daily foster and maintain quality professional relationships with Product Development and Architecture
Maintain two roadmaps of deliverables: Customer Servicing and Negative Balance Collections

Product Manager

Services-Online Help

Manage multiple projects with several CPOs in a dynamic environment and seamlessly adapt to evolving business initiatives
Maintain stakeholder relationships, gather high level requirements, work with the business to identify priorities
Work within Agile/Scrum environment and connect with various business strategy leaders to define requirements, write/prioritize user stories and deliver results.
Execute priorities based on development capacity
Function closely with Developers and Quality Testers to deliver results to business leaders

Product Manager

Confidential

Managed multiple projects in a dynamic environment and seamlessly adapt to evolving business initiatives
Drove the execution and management of platform enhancements while effectively prioritizing backlogs and roadmaps
Engaged closely with technology teams to determine best technical architecture, implementation methods and execution schedule
Proactively monitored product KPIs and identify gaps/solutions
Managed relationships with senior leaders throughout the Global Operations organization

Confidential, Towson, MD

Relations Manager

Active liaison between Emergency Response Center coordinators and corporate client
Created and implemented reference guide for new Relationship Managers and streamlined corporate presentation
Established relationships with several dissatisfied clients in order to grow the relationship and create rapport

Confidential, Hunt Valley, MD

Customer Relationship Manager

Educated and supported all departments of bank based on daily business need
Consistently mentored and managed analysts in all business areas
Formulated guide for Customer Assistance (Collections) account managers to understand company goals and results

TECHNICAL SKILLS

MS Office, Visio, Lexis Nexis, QuovaNet, ePORT, Remitco, Rally, JIRA