SUMMARY:

Professional with over 18 years of experience including information systems, business analysis and project management in knowledgeable in business process engineering and the software development life cycle (SDLC). Adept at requirements analysis, business process mapping, reducing development costs, budget management, documentation, presentation, training and providing requirements traceability for project deliverables

TECHNICAL KNOWLEDGE & SKILLS:

PeopleSoft, netForum, a2z, Quick Test Professional, SharePoint, JIRA, MS Office: Outlook, Word, Excel, Project and Visio

PROFESSIONAL EXPERIENCE:

Confidential, Bowie, MD

Technology Delivery Manager

Responsibilities:

• Provide operational support to Performance Assurance Senior Director and Data Services Director including product service level management, executive reporting, and software development project reporting.
• Management of weekly and monthly technology - wide metrics reporting for CTO and Technology Security Council to support business decisions.
• Elicit and interpret team accomplishments for executive reporting a weekly basis.
• Maintain internal departmental records of business development pipeline and client implementation efforts to proactively keep team abreast of upcoming client deliverables and services.
• Continuously evaluate business operations, identify opportunities for improvement, provide recommendations for resolving inefficiencies while partnering with leadership to implement.
• Managed the root cause analysis process on various technology related major performance incidents related to the enterprise network.
• Co-developed capacity planning model to facilitate forecasting weekly Data Services resource needs based on demand and promote work-load prioritization
• Successfully executed project management for the onboarding of a new medical record review vendor enabling access to work systems

Confidential, Washington, DC

Lead business analyst

Responsibilities:

• Evaluating client internal operations (financial, human resources, production, and technology), identifying areas for improvement and providing recommendations for efficiencies.
• Perform market research and identify new KMR business opportunities, support the development & submission of business proposals.
• Develop project management methodologies & deliver as needed.
• Perform business process and systems analysis of client operations to assist with business process reengineering efforts
• Liaised with vendors to implement new SAAS practice management software and implement utilization of practice management reports
• Manage the timely completion of project schedule activities and milestones. Adjusts and refines project schedule as necessary.
• Removes impediments (or escalate as appropriate).
• Facilitate meetings with business and technology teams for eliciting and developing business requirements, acceptance criteria, business process modeling and testing documentation and execution.
• Gather, develop and write high-level and detailed business requirements for IT, business work units and vendors.
• Assess the impact of changes to the affected operational areas.
• Analyze current business systems, processes and other documentation in relation to the project business requirements to identify and document gaps and ensure that no functionality is lost.
• Develop and document test cases and test scenarios to verify and validate business needs and expectations; plan, develop and document user acceptance testing criteria, coordinate/perform user acceptance testing and evaluate, verify and validate test results.
• Effectively communicate and facilitate communications with both technical and non-technical audiences
• Performed technology support functions for managing People Technology requests, including new capabilities, enhancements & operations.
• Provided continuous consulting and advisory support to client in order to meet their needs.
• Developed and managed the People Technology strategy for the HR functional teams.
• Worked directly with HR functional and information services leadership to ensure business processes and technology solutions are aligned with overall business and application strategies.
• Worked directly with HR functional teams to manage the firm-wide IT governance committees' business case process to gain approval and funding for technology initiatives and enhancements for the HR functional teams.
• Worked with other team members to ensure cross-process integration points are considered.
• Co-lead effort to perform internal recruitment marketing business process analysis & recruitment marketing platform market analysis and selection for implementation

Confidential, Gaithersburg, MD

Manager, HRIS

Responsibilities:

• Acts as project manager/lead for HR enterprise-wide technical projects of significant scope requiring full project life-cycle including requirements, design, development, conversion, testing and deployment.
• Manages and delivers the design, planning and implementation of the HR System Solutions to provide organization wide HR data.
• Manages data programming required to support data acquisitions, archive recovery, data conversions, database building and complex query generation.
• Collaborates with clients to understand and document business requirements, objectives and needs analysis, where applicable. Identifies, develops, implements, tests and supports enterprise Human Resources Information Systems and their related documentation and business processes.
• Provides supervision and oversight to exempt technical staff charged with the administration and evolvement of HR systems and reporting.
• Expert on content and system functionality specific to HRIS systems in use.
• Elicited and documented business requirements for new labor relations reporting deliverables
• Educated and trained directly reporting data analyst on project management methodologies & utilities

Confidential, Washington, DC

Project Manager/Software Business Analyst

Responsibilities:

• Defined information technology’s standard project management methodology and process within NRF.
• Lead effort to select, pilot and implement utilization of standard project management software.
• Responsible for the coordination and successful completion of highly visible, business critical software projects.
• Draft project charters and project management plans.
• Direct and coordinate activities of project personnel to ensure project progresses on schedule and within prescribed budget, where applicable.
• Effectively communicate project expectations to project team members and stakeholders.
• Delegate tasks & responsibilities to appropriate project resources.
• Track project milestones and deliverables adhering to strict deadlines and budget, where appropriate, reporting status to upper management.
• Lead project meetings. Coordinate with vendor to plan, organize and deliver post implementation training.
• Act as a liaison between the functional users /process owners of the event management system (a2z) and the vendor, focusing on identification of business and technology solutions to meet their needs. Draft standard operating procedures. Manage enhancements and issue resolution process;
• Analyze business processes and identify areas where efficiencies can be achieved through reengineering.
• Develop testing and training plans and oversee execution. Work with business subject matter experts to validate findings and coordinate with vendor to resolve.
• Built information technology department’s project management process & methodology from ground up
• Managed project team in association management system upgrade efforts
• Managed project team in event management system upgrade efforts

Confidential, Springfield, VA

Specialist, People, Process, Technology Project Management

Responsibilities:

• Act as a liaison between the functional users /process owners of the work management information system and the technical team, with a focus on identification of business and technology solutions to meet their needs.
• Draft system documentation, operating procedures as well as implementation plans of system configuration changes, including new reporting functionality and table changes, to be implemented by the technical team.
• Lead project management efforts of user acceptance testing of system changes by maintaining & monitoring overall project plan, applying risk management & mitigation techniques. Identify and draft test plan & test case scenarios.
• Analyze and document test defects and coordinate with technical team until resolution achieved.
• Participate in business process analysis & documentation efforts, via leading workshops and delivering presentations to management of the field operations departments to streamline current processes & identify where synergies could be realized. Negotiate and coordinate with external vendors & contractors regarding technology or process implementation
• Served as project lead for roll-out operational pilot of new technology based WMIS integrated tool
• Led effort to internally implement Envista’s SAAS project management tool

Confidential, Bethesda, MD

ERP Business Analyst

Responsibilities:

• Acted as a liaison between the functional users /process owners of the human resources management system and the technical team, with a focus on identification of business and technology solutions to meet their needs. Elicited and documented system requirements to be used as a basis from which to modify systems.
• Conducted testing throughout the development cycle for software deployment of break-fixes, enhancements and system upgrades.
• Identified and executed test requirements, created test plans and procedures, analyzed and documented test defects and user acceptance test coordination.
• Acted as the subject matter expert and point of contact for various areas of PeopleSoft HRMS core functionality, such as workforce administration, compensation and position management, as well as web portal.
• Led business analysis effort to implement new HRIS manager desktop functionality (JAR Delegate)
• Developed new intake process business user data mass load submissions
• Supported development & implementation of new applicant tracking system interfaces