PROFESSIONAL SUMMARY:

• Having 8 + years of IT experience with 6 years Salesforce.com platform as an Administrator /Developer and one - year experience in JAVA Technology.
• Implemented and delivered projects under Agile and waterfall methodologies.
• Expertise in SFDC Configurations/Customizations - User Interface, Page layouts, Tabs, Custom fields, Custom objects, Visualforce pages, Reports, Dashboards.
• Extensive experience in creating Roles, Profiles, Hierarchies, workflows, approval processes, validation rules and sharing & security rules.
• Created Lighting Components on Open Source Aura Framework Worked on Salesforce.com based development enhancements and implemented lightning applications from the scratch.
• Proficient with Salesforce data model and customizing objects, fields, formula fields, rollup summary fields, page layouts, search layouts, creating custom objects and custom Tabs, record types, relationships (Lookup, Master-detail & Junction objects).
• Re-structured custom objects, Master-detail relationships between objects to better suit the organization’s business needs.
• Experience in developing, maintaining and performing processes to continuously monitor data quality and integrity in platform applications.
• Created workflow rules, Case escalation rules, case assignment rules in Service Cloud.
• Created many Email Templates and mail Merge Templates and was involved in doing the mail merge for different standard and custom objects in lightning experience.
• Worked on Lightning components in UI framework in web apps for mobile and desktop devices.
• 1+ year experience with Salesforce APEX - in writing Triggers, apex classes, Visualforce pages and lightning components.
• Utilized Salesforce Aura Lightning experience process flows to automate business process.
• Experience with Salesforce query language - SOQL.
• Experience in integrating Salesforce with app exchange applications.
• Configure and maintain Reports and Dashboards.
• Experience in working with Debug Apex Scripts using Debug Logs and system log Console to catch Exceptions and execute Governor Limits.
• Experience in developing custom debugger to identify transaction exception.
• Strong experience with data security by implementing Criteria and Owner based Sharing rules on various objects in the organization.
• Used different data tools - Apex Data Loader, Import Wizard, SFDC Data Export, Mass Delete etc.
• Strong experience with Force.com migration tool and Change Sets for migrating Salesforce components across various Sandbox and Production instances.
• Experience in building re-usable Lightning components and using Lightning Framework.
• Created and maintained logical entity relationship diagrams, transformed logical models into physical data models with an add-on experience in writing SQL programming with MS-SQL Server.
• Experience in Database design, functions, triggers, DDL, DML and SQL queries.
• Experience with Data migration and updates using Data Loader and import wizard in Salesforce.

TECHNICALSKILLS:

Salesforce: Force.com, AppExchange, Data Loader, workbench, Validation Rules, Work Flows, Process Builder, Assignment Rules, Escalation Rules, Outbound Messages, Dashboards, Reports, Custom Objects and Tabs, Lightning, Aura, Apex Classes, Apex Triggers, Test classes, Visualforce, Sandbox development and testing, Apex Data Loader, SOQL.

Salesforce Integration Tools: Data Loader, Oracle ICS (Integration Cloud Service), Jitterbit.

Clouds: Sales Cloud, Service Cloud, Community Cloud.

Languages: Apex, JavaScript.

Database: Oracle 12c, SQL Server 2014.

Web Services: HTML, XML, CSS, JavaScript, WSDL, Adobe Photoshop, Flash, Dreamweaver

Project & Document Management / Productivity: MS Office (Word, Excel, PowerPoint), MS Visio, Lucid Charts, JIRA, SharePoint, Google Docs, Office 365.

Methodologies: Agile SCRUM, waterfall.

PROFESSIONAL EXPERIENCE:

Salesforce Administrator / Developer

Confidential, CA

Responsibilities:

• Stabilized existing Salesforce Lightning implementation.
• Developed Custom Lightning Components and Pages.
• Designed Salesforce schema for complex business process operations.
• Improved the ease of use for visual flows for business administrators.
• Extended Invocable variables and methods to complete complex operations to extend visual flow.
• Creating and managing users, profiles, setting up public groups and queues, implementing role hierarchies and sharing rules.
• Worked on Marketing Cloud, Community Cloud, Sales cloud and Service cloud, Communities, Good knowledge on Case Assignment, Knowledge Management and Case Escalation Rules.
• • Worked on the Designing of Custom Objects, Custom Tabs, Custom fields, Role based Page Layouts, Custom Reports, and Report Folders, Report extractions to various formats, design of Visualforce Pages, Dashboards and various other components as per the client and application requirements.
• Implemented security and sharing rules at object, field, and record level for different users at various levels of organization.
• Technical Knowledge about Salesforce lightning schema builder, process builder, app builder, components and lightning connect.
• Worked on Vlocity that helps to customer retention, cross-sell and up-sell with more targeted offers, enhance customer loyalty and improve profitability.
• Worked with web services API by writing SOQL queries against Force.com API.
• Experience on Marketing automation with Pardot, SAP and CI/CD and Data Model related experience.
• Experience in configuring Apttus CPQ and working with Apttus objects to create Quotes, bundles and manage products.
• Worked on S-Controls, Force.com IDE, SOQL, SOS, Apttus CLM(Contract Lifecycle Management), GIT, CLM, CPQ.
• Developed Visualforce pages along with HTML, CSS and JavaScript to achieve business requirements which involves user interaction.
• Created integration with Steel brick CPQ and CLM applications and automating processes on salesforce1 platform.
• Understanding of interactive design principles, UX/UI design, best practices, and usability.
• Experience working on Eclipse IDE with Force.com Plug-in for writing business logic in Apex.
• Implemented SFDC CRM to deliver various reports in departments of Sales, Administration and Marketing (Marketo).
• Creating SFDC Reports and Dashboards to assist managers to better utilize Salesforce.
• Creating Tabular, Summary, Matrix reports to Create Custom repots.
• Working on Dashboards and Dashboard components and implemented multiple levels of dashboards and scheduled dashboard refresh.
• Creating workflow rules and sending out email alerts, field updates based on the workflow rules.
• Implementing the Many-to-many, Look-up and Master-Detail relationship.
• Creating page layouts, search layouts to organize fields, custom links, related lists, remote site settings.
• Creating Master Detail relationship to implement Roll-up Summary fields to aggregate data from child records on the parent.
• Working on Apex Triggers, Apex Class for automation of the business process on Account, Contact, Opportunity, and Custom Objects.
• Implemented Test Classes to cover positive and negative use cases for Classes and Triggers and achieved close to 100% coverage.
• Regularly monitoring Setup Audit Trail to gather information about client usage.
• Involved in the Data Transformation and Data Cleansing activities while transferring the data from the external system into salesforce.com.
• Involved in data migration, integration and preparation of Mapping Document before data migration using Data Loader.
• Developed and maintained customizations using declarative functionalities of Sales force including Public groups, Permission sets, Reports, dashboards, Workflows, Approval Processes, Process Builder, Validations, and Custom Permissions.
• Installing business apps/ components from AppExchange marketplace on sandboxes and on production.
• Creating Organization, Repositories and creating branch under GitHub for development team.
• Creating team and providing access to user / team on different repositories in GitHub.
• Configuring branch policies on branch so that it can have proper approval process for pull request.
• Attending daily SCRUM calls, setting priorities for deployment on different org based on releases.
• Managing different lower sandboxes as dev, QA and production org.
• Refreshing lower environment from production and then implementing post refresh activity.
• Participating in IT validation, Business validation after each production release on production and support admin activity with dev team to resolve production issue.

Environment: Salesforce.com platform, Lightning, Custom objects, Custom Tabs, Profiles, Page layouts, validation Rules, Workflows & Approval Process, Permission sets, Email services, Reports, Dashboards, Visual force, Triggers, Apex language, Apex Class, Apex triggers, Security Controls, Data Loader, JavaScript, HTML.

Salesforce Administrator / Developer

Confidential, NJ

Responsibilities:

• Responsible for Implementation of Salesforce Communities for B2B Customers accessing rental reports.
• Implementation of Salesforce CPQ and replacing the existing custom pricing object for pricing approval.
• Successfully managed and implemented the migration from Classic to Lightning and implementation of Salesforce Einstein.
• Responsible for implementing of Agreement automation via Docu-Sign/Nintex (Salesforce Solution) to achieve the needs of the Sales team and Legal (including Re-lining).
• Lead the implementation and setup of Sales Cloud Einstein and Einstein Analytics
• Implementation and testing of third-party application including Demand Tools, Skuid, etc.
• Responsible for re-designing the Opportunity Screen and migrate from custom object called Action Plans and built advance Opportunity report and Dashboard for the Sales Team.
• Designed functional, systematic and integration detailed architectures of Salesforce and other internal Business applications.
• Maintained role hierarchy, created users, custom profiles, and sharing rules.
• Created several workflow rules and defined tasks, time triggered tasks, email alerts, field updates to implement business logic.
• Created and used different HTML Email templates.
• Developed and deployed workflow rules, approval process, email templates, and assignment rules.
• Used Tabular, Summary and Matrix reports to create Standard reports and Custom reports.
• Implemented Salesforce-Marketing Cloud connectivity to Sales Cloud.
• Implemented Custom Domain & Single Sign On for the entire org in conjunction with the Networking team.
• Created custom lightning based dynamic dashboards that displayed User Login Frequency and User Activity level month by month, Sales Performance.
• Responsible for the usage of Chatter, send various news, updates & receive requests via chatter.
• Created various custom dashboards & reports on a daily basis for prospecting, tracking & maintenance.
• Manage business requirement documentation and change control process.
• Responsible for the usage of Chatter, send various news, updates & receive requests via chatter.

Environment: Salesforce.com platform, Lightning, Custom objects, Custom Tabs, Profiles, Page layouts, validation Rules, Reports, Dashboards, Visual force, Triggers, Apex language, Apex Class, Security Controls, Data Loader, JavaScript, REST, SOAP, HTML.

Salesforce Administrator

Confidential

Responsibilities:

• Collected the requirements and Design the architecture, Implemented, Requirement Mapping.
• Customizing standard objects Leads, Accounts, Contacts and Opportunities.
• Worked on creating Objects, Page Layouts, Record Types, Relationships, Validation Rules, Workflows and Approval Process.
• Collected requirements, design work flows and to implement the work flow from different business groups within the organization.
• Worked with business analyst to analyze the business and technical requirements and by customizing standard objects of SFDC derived the solution.
• Achieved user design functionality using Apex triggers and write the dependent test classes.
• Developed and implemented workflows, field updates, email alerts, custom tabs, validation rules, approval processes.
• Organize fields, custom links, related lists and other components on record pages using page layouts, search layouts.
• From sandbox environment deployed all classes, triggers, objects, components, pages to production environment.
• Developed and customized visual force pages using standard controllers, controller extensions, and custom controllers.
• Using data loader from SFDC objects for insert, update and bulk import/export of data.
• Using forc.com IDE developed and deployed deployment strategy to test, and production smoothly.
• Implemented lookup, master detail relationships, formula fields, pick lists, dependent pick lists and validation to the custom objects.
• For data migration with in governor limits used SOQL and SOSL using Force.com explorer.
• Configured profiles, permission sets and implemented security setting for the organization wide users.
• Managed custom fields, integration and data cleanup which are a part of administration tasks.
• Customized SFDC profiles and roles as a part of security and privileges.
• For different user profiles developed and configured reports, report folders and dashboards depending on the need in the organization.
• Used Apex triggers and apex methods for simple logics.
• Worked on Apex Data Loader tool and Data Management.
• Hands on experience in implementing security and sharing rules at object, field and record level for different users at different levels of organization. Also created various profiles and configured the permission based on the organizational hierarchy.
• Created Report Types, Reports and Dashboards.
• Created Public Groups, Queues, Permission Sets, Profiles, Users and Security Settings based on Role hierarchy.
• Experienced in the designing UI using Visual force Pages.
• Handled testing and maintained accuracy in the calculations and formulas used
• Supervised all the deliverables, held meetings with stakeholders
• Reportedly appropriately to project manager.

Environment: SFDC platform, Apex Data Loader tool, Reports, Dashboards, Permission sets, Profiles, Sandbox, Formula fields, Testing, Visual Force development, Email Servic

Jr. Java Developer

Confidential

Responsibilities:

• Responsible for designing and developing a web-based application on Spring MVC architecture standards.
• Designed, developed and analyzed different phases of process flow module.
• Test cases scripted based on the specifications as requested.
• Coding using JSP, Java Servlets, Struts and XML.
• Responsible for monitoring performance, diagnosing issues and tuning queries and databases.
• Using JSP technology developed web interfaces for process flow, which provides flexibility in page design and easy to maintain and make modifications.
• Tested application at various levels of integration and system testing by applying various methodologies.
• To generate stored procedures and functions to use with Java used PL/SQL extensively.
• Very good understanding in Object-Oriented analysis and design.
• Implemented all components of the application including database tables, middleware designing, client-side web programming and server-side java programming.
• Worked with various design patterns, UML and enterprise application integration.
• Used Spring Model View Controller architecture. Used JSPs in front-end, Used XSL/XSLT for transforming common XML format into internal XML format.
• Involved in various phases of SDLC of Customer Search module.
• Designed and developed the Web-based User Interfaces, JavaScript, AJAX, JSTL, HTML and CSS.
• Involved in debugging the code using Java debugger and Eclipse and used exception, condition and other break points.
• Written UI/Business validations for the owned use cases perform unit testing and integration testing of owned use cases.
• Used SVN for version control.
• Involved in the meetings to gather the business requirements. Documented the requirements.

Environment: J2EE, Spring MVC, Java Script, AJAX, JSTL, HTML, CSS, Eclipse IDE.