SUMMARY:

• 8 years of experience in IT Industry as Software Developer which includes 6 years of experience in Salesforce.com CRM Platform with proficiency as a Developer and Administrator.
• Proficient in dealing with the functionalities related to the Service cloud, Sales Cloud and Marketing cloud.
• Extensive experience in Object Oriented Analysis, designing and Programming skills.
• Extensive experience in Lightning, Lightning components, Lightning connect, Salesforce 1, Heroku, Steel Brick CPQ, Wave analyticsand Apttus.
• Experience in SFDC development using the APEX classes, Triggers, Bulk triggers, Components, Reports, Force.com IDE, Master - Detail relationships, Validation rules, Workflows, Standard Controllers, Custom Controllers and Controller Extensions
• Developed Custom Objects, Custom fields, Custom Controllers, Custom Tabs, Custom Reports, Administration, Configuration, Customization, Implementation, Data Migration and Support of Sales force CRM.
• Extensive knowledge on CRM business process like Campaign Management, Lead Management, Account management, Opportunity management, Case Management, Quote and forecasting.
• Good experience in using Roles, Profiles, Email Services, Page Layouts, Workflows and Approval Process in Salesforce.com.
• Configured and Maintain User Profiles, Sharing Rules, Role Hierarchy, Security, Password Policies, Object Level Security and Record Level Security.
• Pervasive experience in performing the administrative and development related tasks like consigning Roles, Roles based Page Layouts, creating Profiles, Visual Force pages, Validation Rules, Users, Workflow Alerts and Action, Workflow Approval, Validation Rules, Report Folders, Report Extraction to various formats, Email generation according to application requirements and Good web page design skills, lookups Design of Visual Force Pages, Snapshots, Dashboards, Email Alerts, Entity Relationship Diagrams .
• Good experience in working on Eclipse IDE with Force.com Plug-in for writing business logic in Apex programming language.
• Extensive experience in customization, configuration, integration, Apex, Visual Force and integration tools like Apex Data Loader, Cast iron, Pervasive Data Integratoretc., Proficient in Data Migration from Traditional Applications to Sales Force using Data Loader Utility, Data Extraction and Informatica on Demand.
• Extensive Experience in Sales force Integration with in house legacy systems using Web Services API like Rest, Bulk and Soap.
• Extensively worked on Salesforce.com sandbox and production environments including creating Sandboxes and refreshing it time to time.
• Experience in Data Migration, Apex Classes, Apex Triggers & Web services and strong knowledge on App Exchange Application for integrating with third party
• Experience with tools like Force.com Migration, Force.com Explorer and Force.com Excel connector.
• Conversant in using Process Builder, Flows, Outbound Messages and accustomed to Schema Builder and Deployment Settings.
• Experience in SOQL and SOSL queries, Database Design, functions, triggers, DDL, DML SQL queries.
• Familiar with Chatter feeds, recommendations and load data using Data Import Wizard.
• Experienced in working closely with Business & Support Units.
• Experience in working with Agile and Waterfall methodologies.
• Ability to meet deadlines and handle pressure in coordinating multiple tasks in a work/project environment.
• Excellent analytical, Interpersonal and Communication skills, fast learner, hardworking and good team player.

TECHNICAL SKILLS:

Salesforce.com Administration: Salesforce CRM,Reports, Dashboards, Validation Rules, Sharing Rules, Chatter, Analytic Snapshots, Users, Roles and Profiles Deployments (Change sets), Workflow Rules, Approval Process, Process Builder, Sandbox Refreshments, Apex Data Loader, Import Wizards, Packages, Custom Apps, Custom Labels, Test Classes, Assignment Rules, Escalation Rules, Apex Web Services Portals (Customer and partner), Sharing Settings, Communication Templates

Salesforce.com Development: Apex Language, Apex Trigger, Apex Class & Apex Web Services, SOQL, SOSL, Visual Force (Page, Component & Controllers) HTML, XML

Web Services: REST, SOAP, WSDL

Tools: /Utilities: Eclipse, Force.com IDE, Workbench, SOQL Explorer

Databases: MySQL, Microsoft Access, MongoDB, SQL Server

ETL/Integration Tools: Apex Data Loader, Informatica, Force.com workbench, Jitter bit, Tableau

Operating Systems: Windows 98/2000/XP/2003/vista, Linux, UNIX.

PROFESSIONAL EXPERIENCE:

Confidential, Nashville, TN

SFDC Developer & Administrator

Responsibilities:

• Responsible for gathering the requirements by coordinating with the business analysts, developers and project managers, in order to better customize, and utilize the full functionality of the Salesforce.com CRM solution.
• Worked on Account & Contact Management, Opportunity Management, Contract Management, Product Management, Price Books, Asset Management, Territory Management, Security, and Roles & Hierarchy.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Created new custom objects, assigned fields, Dependent Pick-lists, Record lists, Custom tabs, Components and Custom Apps.
• Managed user accounts and security - including new user account creation, profile and role management, sharing rules, and security controls
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.
• Proactively created Apex Triggers and Apex classes and also developed and managed complex workflows, approvals, validation rules, assignment rules and system triggers.
• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components.
• Implemented mass data loads and pre-deployment testing.
• Interacted with various business team members to gather the requirements and documented the requirements.
• Assisted my project manager and performed a lead role on the implementations on Salesforce.com.
• Designed Test Scenarios and Expected results for the Use Cases and documented them.
• Worked on implementing new business logic using Apex code.
• Customized page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Used the Change Sets to deploy code between the Sandbox and Production environments for final implementations and prepared Deployment documents.
• Used Data loader for updating data and to upsert data relations between standard and custom objects.
• Developed different Visual Force Pages to suit to the needs of the application using different Visual force components.
• Used Force.com Eclipse IDE plug-in to manage, author, debug and deploy Force.com applications in the Eclipse development environment.
• Created custom buttons and links on Account and Relationship Group object for generating auto Reports.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, HTML, Java Script, Java, Web Services, WSDL,SOAP, Sandbox, Eclipse IDE Plug-in, Windows XP.

Confidential, Dallas, TX

SFDC Developer

Responsibilities:

• Worked on the Salesforce.com Application Setup activities and customized to match the functional needs of the organization.
• Designed, Developed and Deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Created Validation R5ules, Workflow Rules, Approval Processes and Auto-Response Rules for process automation such as define task, updating a field, send an email or send an outbound message.
• Written Test Classes to meet Unit testing before migrating from Sandbox to Production environment
• Developed lookup and master-detail relationships of the custom objects whenever required
• Redesigned, worked, and solved several production issues.
• Employed Apex Data Loader for DML operations such as insert, update, delete and even export bulk data from the salesforce objects
• Experience in SFDC Integration using Web Service and Apex Programming, Salesforce.com.
• Created visual force pages along with controller extensions, standard controllers and custom controllers.
• Established a mix of Test Driven Development (TDD) and extreme programming style iteration style based planning process for client
• Wrote SOQL and SOSL queries.
• Used the sandbox for developing and UAT and change sets for the deployment after UAT.
• Deployed the created classes, triggers and visual force pages to production from the sandbox
• Applied Security Settings and created permission sets and profiles
• Used Salesforce Automation tools such as Salesforce service cloud and Salesforce sales cloud
• Introduced Source Control and Version Control in the project.
• Used project management tools such as Microsoft Project, Visio and Word proficiently.
• Created various summary reports, matrix reports, pie charts, dashboards and setup report folders to authenticate users based on their profiles with permissions.
• Implemented complex approval processes to ensure proper authorization in the high-stakes environment of capital management.
• Managed users, hierarchical roles, profiles, security controls and territory management.
• Created and deployed complex workflow rules according to the business requirements.
• Developed complex reports and dashboards using HTML, PDF, Apex, Visual force page and mail merge.

Environment: Eclipse IDE, Salesforce.com platform, Standard and Custom objects, Force.com Sandbox, S-Controls, Import Wizard, Apex Language, Visual Force, XML, JavaScript, AJAX, Web Services API, Controllers, Sharing Rules, Visual Force Pages, Workflows, Email Updates.

Confidential, Dallas, TX

SFDC Administrator/Developer

Responsibilities:

• Worked as enhancement developer and team member, performed the roles of Working Developer and Administrator in the organization
• Actively involved with Business analysts, other developers, involved in enhancement of business modules using force.com IDE, APEX classes, Triggers, Test Methods and writing SOQL queries.
• Developed various Custom Objects, Tabs, Components and Visualforce Pages and Controllers as a Salesforce consultant.
• Administered, configured, maintained Salesforce.com application user profiles, roles, assigning Permissions, generating security tokens, validation Rule, upgrade installation.
• Created and deployed Several Reports using salesforce.com platform.
• Provide training to end users, updated and modified Fields, Objects, Page Layouts
• Developed APEX Classes, Controller Classes and APEX Triggers for various functional needs in the application.
• Analyzed and evaluated complex business requirements and recommended solutions.
• Developed and deployed workflows and approval processes for opportunities and products/ assets management.
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Involved in fallout analysis and fixing the issues.
• Worked with Data loader for loading the attachments into salesforce.com, related to objects like Accounts, Contacts, Opportunities, and Activities.
• Designed and deployed custom websites and also integrated mobiles to the web through the help of sites.com.
• Involved in Data mapping specifications to create and execute detailed system test plans. The data mapping specifies what data will be extracted from an internal data warehouse, transformed and sent to salesforce.com entity.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects
• Created various Reports (summary reports, matrix reports, Pie Charts, dashboards) to assist managers to better utilize Salesforce as a sales tool.
• Created and used Email templates in HTML and Visualforce.
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the home grown applications by using the home grown web services.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Interacted with the Salesforce.com premium tech support team on a regular basis.

Environment: Saleforce.com platform, Apex Language, VisualForce (Pages, Component & Controllers), Pages, Data Loader, S-Controls, HTML, Java Script, Apex Triggers, Web Services, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in.

Confidential

SFDC DEVELOPER.

Responsibilities:

• Designed various WebPages in Visual Force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Responsible for creating various Custom Objects, Tabs, Components and Visualforce Pages and Controllers.
• Worked on Salesforce.com Application Setup activities and customized the Job-science to match the functional needs of the organization.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Written SOQL, SOSL query language necessary for the application in Apex Classes and Triggers.
• Strong experience in working with Security framework, Dashboards and reporting modules
• Implemented Web-to-Lead and Web-to-Case automation.
• Written Test Classes to meet Unit testing before migrating from Sandbox to Production environment.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Created new custom objects, assigned fields, Dependent Pick-lists, Record lists, Custom tabs, Components and Custom Apps.
• Worked extensively on Accounts, Contacts, Leads, Opportunities, Activities and Customized Objects for Layouts, record types and validation rules.
• Specially worked on Case Management with Workflow & Approval Process, User Entitlements and Role hierarchy for Salesforce.com Applications.
• Implemented Field Level Security for sensitive data holder fields.
• Created Summary reports, Matrix reports, Charts and Dashboards to assist the business team.
• Created Queues, Public Groups and Email Templates.
• Worked on supporting tickets in the following area: Roles, Profiles, Access Settings, Workflow Rules, Validation, creation and modification of fields and page layouts, upload of data.

Environment: SalesForce.com CRM Application Platform, Apex Language, Visual Force, S-Controls, Custom Objects, Tabs, Page Layouts, Workflows, Approval Processes, Email, Messaging, Dashboards, Reports, Eclipse

Confidential

Java Developer

Responsibilities:

• Involved in analysis and design of the several modules in the Project.
• Designed and developed technical specifications using design patterns and OO methodology.
• Handled assignments in developing UI pages using JSP, Html, DHTML, CSS and JavaScript technologies for modules in BDMS.
• Application developed in MVC architecture using Struts, JSP, Ajax, HTML, Java Script, CSS, JMS and Hibernate.
• Developed Database Access Objects (DAO) using the Spring Hibernate Support and using Hibernate Query Language (HQL).
• Implemented Object-relation mapping in the persistence layer using hibernate frame work in conjunction with Spring Aspect Oriented Programming (AOP) functionality.
• Involved in implementing Value Object Pattern, MVC & Singleton Pattern.
• Updated the required data in the DB2 database to save and update the database using hibernate, corresponding to actions performed in the struts class.
• Developed DAO, Service, Controller and View Components classes and also Configurations-JDBC Configurations, Hibernates, Springs Configuration and Web.xml Configurations.
• Used Struts tag library extensively with html.
• Involved in drawing the UML diagrams such as Use case Diagrams, Class Diagrams and Sequence Diagrams using Rational Rose.
• Developed java classes for posting and processing mails using EJB and Java Mail API.
• Added multithreading for distributed applications.
• Deployment of the application in the Web Logic Application server.
• Involved in all phases (Unit/Integration/System) of testing.

Environment: Java Server Pages (JSP), Struts, JSF, JavaScript, Java, Struts, Hibernate, Spring, Web Services, EJB, Servlets, SOAP, XML, IBM, WebSphere IRAD, CVS, ANT Build Scripts