SUMMARY:

• Over 7 years of experiences in IT as Salesforce Developer in configuration, customization, implementation, data migration and support Salesforce CRM.
• Having a work experience in Integration Projects like Salesforce Integration with MS Visual Studio Team Foundation Server (TFS)
• Expertise in SFDC Development using Lightning Application, Apex Language , Visual Force Pages, Classes, Controllers, Triggers, Indexes, Locks Web Services, Components, Tabs, Apex Web services, Custom Objects, Reports, Analytic Snapshots and Dashboards, Profiles, Creating Roles, Page Layouts, Org - Wide default, Sharing rules, Work Flows .
• Worked on Lightning Process builder flows, Connect API , Chatter and quick Action.
• Built Lightning Component Tab for Salesforce 1 Navigation and Custom Applications in Lightning Experience.
• Have knowledge in Apex class Web Services , Enterprise WSDL , Partner WSDL and Workflow Outbound Messages.
• Good Knowledge on developing applications using APEX, Visual force, Trigger, Batch Apex, schedule apex, SOQL, Lightning App builder, Lightning component and aura framework.
• Extensive domain knowledge and skill set to customize Salesforce CRM applications, Salesforce Customer Community, Reports, Dashboard, Workbench, Data loader and Copa do.
• Customize Salesforce.com fields, page layouts, record types, searching, list views, and queues to drive key business decisions.
• Performing administration tasks such as creating accounts and profiles, defining fields, maintaining drop-down list values etc.
• Maintain users, roles, security, profiles, workflow rules, sharing settings etc.
• Proficient in SDLC Process, Product development and Custom Application Development for global users.
• Ability to prepare design documents as per the Software requirements
• Possess excellent communication and interpersonal skills, agreeable personality, positive attitude and perseverance to undertake challenging jobs.
• Committed, result oriented, Innovative, hardworking person with quest and zeal to learn new technologies.
• Seek out ways to utilize SFDC to improve processes and productivity, and make recommendations to support an organization scaling at a rapid pace
• In depth understanding of CRM business processes like campaign management, lead management, account management, opportunity management and forecasting.
• Certified Salesforce Administrator
• Extensively exposed to creating objects, fields, Record Types, workflows, approval processes, Escalation rules, Assignment rules, validation rules, Email services, data migration activities, custom page layouts, custom fields and other standard functionality.
• Work with management, create and manage complex workflow rules, data validation, and triggers
• Extensive experience in Creating Reports, Roles, Profiles, Email Services, Page Layouts, Workflow Alerts, Actions, and Approval Processes.
• Experienced to maintain, enhance and create workflows and validation rules.
• Extensive knowledge about Sales force setup menu, Configuration, custom Application Development, Administration, Data Migration and Deployment of applications to Force.com platform.
• Experience in UML Modeling, Use Case, Class Diagrams, Process Diagrams, Sequence and Activity Diagrams using tools such as MS Visio.
• Extensive experience in creating Business Requirement Documents (BRD) and Functional Requirement Specifications (FRS). Good understanding of Functional and Non-Functional requirements.
• Excellent communication and inter-personal skills, experienced working with both large and small team

TECHNICAL SKILLS:

Salesforce Administration& Developer: Salesforce Development technologies and tool sets - Visual Force, Force.com, apex Classes, S- Controls, Metadata APIs, Workflows, SOQL triggers, Cases, Chat, Reports, Dashboards, Validation Rules, Users, Roles and Profiles Deployments (Change sets), Workflow Rules, Approval Process, Sandbox Refreshments, Apex, Data Loader, Import Wizards, Packages, Custom Apps, Custom Labels, Portals(Customer and partner), Sharing Settings, Communication Templates.

SFDC Tools: Eclipse, Force.com IDE, Sales Cloud, Service Cloud

RDBMS: Microsoft SQL Server, Microsoft Excel, MS Access

Testing Tools: TFS, Clear Quest, Quality Central, SOAP UI, SOAPUI PRO, Jira

Protocols/Methods: TCP/IP, SOAP, HTTP, HTTPS, FTP, REST, GET, POST, PUT and DELETE

Programming Languages: C, C++, VB Script, Java Script, XML.

PROFESSIONAL EXPERIENCE:

Confidential, Richmond Hill, NY

Sr. Salesforce Developer

Responsibilities:

• Conduct JAD sessions with management, SME, vendors, users and other stakeholders for open and pending issues.
• Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.
• Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better.
• Hands on experience of using declarative features like validation rules, workflows, approval processes, sharing rules automation for satisfying business process automations.
• Good Exposure in Marketing, Sales and Service in cloud implementations.
• Good skills on building Visual Force Pages, Visual Force Custom Controllers/Components, Custom objects, Reports, Dashboards, Tabs, Tags and Components.
• Good domain knowledge in force.com technology stack: APEX, Visual Force, SOQL, SOSL. An experience includes end to end applications development on Salesforce.com platform on Sales Cloud, Service Cloud and force.com for Hi-Tech domain.
• Used refined global search in Lightning by developing Apex classes and Controllers.
• Majorly worked on Support, Administration, Configuration and Development aspects of Salesforce.com CRM applications for global clients. T
• Validation Rules, Security Implementation, Case Management, Case Escalation, Import Wizard, Chatter, Salesforce Partner and Customer Community and custom application development.
• Result oriented team player takes complete ownership of successful project delivery, help and mentor the team in achieving goals.
• Delivered projects on Salesforce.com Sales Cloud, Service Cloud and Force.com platform, Data Migration, Salesforce Platform Support and Release and Deployment using Change Set.
• Knowledge in Apex, Visual Force, Apex Triggers.
• Known as very supportive, positive attitude, a good mentor, reliable and optimistic team member
• Visual force Pages for Lightning Experience, Alternates for Java Script Codes, Sharing Visual force pages between Classic and Lightning.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
• Worked on various salesforce.com standard objects like accounts, contacts, opportunities, products, cases, leads, campaigns, reports and dashboards
• Hands on experience with APEX language, APEX trigger, APEX class, Asynchronous Apex and visual force (Page, Component & Controllers)
• Basic knowledge of JAVA.

Environment : Saleforce.com platform, Record types, Reports, Dashboards, Email, Triggers, Sharing Rules, PowerPoint, Excel, Waterfall, Validation Rules, Messaging, Dashboards, Lightning Experience, Lightning Components, Standard and Custom Objects.

Confidential, Charlotte , NC

Salesforce Developer

Responsibilities:

• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects and Custom objects of SalesForce.com (SFDC).
• Involved in Salesforce configuration.
• Known as very supportive, positive attitude, a good mentor, reliable and optimistic team member
• Responsible for day to day Salesforce technical administration.
• Identify relationships and converting to Salesforce custom objects, lookup relationships, Junction objects, Master-Detail relationships.
• Requirement Analysis, Design flow of integration and Development
• Create workflow and outbound message for case object in Salesforce.
• Create web service class in c# to make synchronization between Salesforce and TFS.
• Create project in TFS configure WORKITEM for sync. And create alert for bugs in TFS.
• Involved in Webinars, training salespersons how to use the application.
• Expert in generating and analyzing custom reports and dashboard for management and various business unit personnel to provide detail information on key performance indicators.

Environment : Salesforce.com platform, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls.

Confidential - Woodcliff Lake, NJ

Salesforce Admin

Responsibilities:

• Ensure reporting is created and structured to inform Management on the performance of their teams and the businesses
• Ensure reporting is created and structured to provider Management on the health of their teams and the business
• Developed effective data management processes and data governance
• Performed routine Salesforce data management/cleanup tasks
• Managed all ongoing projects related to Service Cloud including interfacing with development and/or IT teams
• Create and maintained system documentation for fields, processes and workflows
• Created profiles and permissions documentation, governance framework, data mapping, and reporting and dashboard building
• Performed unit testing, integration testing, and performance testing of new application functionality. Analyze and mitigate issues identified during testing
• Provided remote training through creating training materials and running training sessions
• Maintained data quality by identifying and deleting or merging duplicate records, cleansing and updating inaccurate data
• Managed all new user provisioning, including the auto-provisioning integration between OKTA and Salesforce using Active Directory security group membership
• Self-directed learning, problem solving, and researching of system issues
• Spend up to 60% of the time resolving end-user issues and assisting with training
• Provided high quality support via both email and ticket system
• Managed mass imports and exports of data
• Managed instance to ensure data integrity
• Acted as the primary point of contact for Salesforce users

Environment : Force.com IDE, Apex Classes, Data Loader, CRM Fusion Demand tools, HTML, CSS, Workflows, Salesforce Chatter, Approvals, Reports, Custom Tabs and Objects, Email Services, AppExchange, Eclipse, IDE Plug-in, and HP QC.

Confidential

Salesforce Admin

Responsibilities:

• Created several Workflows, Approval processes, Tasks, Email Alerts, Field Updates and Outbound Messages to manage the Workflow & Approvals which are needed in different stages of actual quote processing.
• Developed email templates which pulls all the data from the customer record.
• Created various Custom Objects, Custom Fields and Record Types.
• Participated in cross-functional teams to address strategic and operational issues surrounding CRM and Salesforce instance.
• Performed administrative tasks - creating Users, Profiles, Roles, Permission Sets, Page Layouts, Record Types and configured sharing rules based on Organization role hierarchy.
• Used Data Loader for insert, update and bulk import or export of data from Sales force Objects.
• Created Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates and Outbound Messages to manage the Workflow & Approvals.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports.
• Involved in Exact Target Marketing Cloud subscribers, lists, profile attributes, fuel and emails.
• Created new custom objects, assigned fields, custom tabs, components, custom reports.
• Created custom Reports based on business need and associated them to Dashboard.
• Customized Company Profile, Security Controls and Communication Templates of the organization as per the organization requirements.
• Involved in Security Levels and privileges by customizing Salesforce.com Profiles and Roles.
• Used the Sandbox for Testing and migrated the deployment instance after testing.
• Integrated Email with Salesforce.com for Mass E-mail management and designed custom E-mail templates.
• Prepared training material and trained salesforce.com business users.
• Executed various levels of Unit, Integration, User acceptance and Operational acceptance testing to prove that system conform to specifications of business and quality requirement
• Assisted in on-going process improvement efforts to ensure Test Planning, Execution, and Reporting is effective, efficient, standardized, coordinated and integrated.
• Imported data into Salesforce using Data Loader
• Added Organization-Wide Email Addresses to all the applicable email alerts.
• Provided Level 1 User support and answered questions raised by business users
• Responsible for importing referential data received from external banks into Salesforce.com.
• Create and managed Salesforce Process Builders and flows, data validation rules and other automation.
• Utilized appropriate development methodology, design and develop data models and solutions for both internal and public use.
• Assisted in managing the School’s Office 365 SharePoint site collection, carry out site customization, create validation and field update workflows using SharePoint Designer

Environment : Saleforce.com platform, Apex Language, SOQL/SOSL, Reports, Custom Objects, Sandbox, Force.com IDE, MS Excel and PowerPoint.

Confidential

Salesforce Admin

Responsibilities:

• Managed and participated with a team to implement the documented requirements and reports, assisting in all configuration activities.
• Having experience in Sales and Service Cloud based applications.
• Worked on various Salesforce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Forecast, Cases, Reports and Dashboards.
• Implemented Web-to-lead to track and solve leads from the website.
• Created templates, Approval processes, Approval page layouts and defined approval actions on them to automate the processes
• Created Users, Roles, Public groups and implemented Role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Developed and configured various Reports for different user profiles based on the need in the organization.
• Maintained data cleanliness and accuracy by adding Custom validation rules, Custom formulas, Reports and Dashboards.
• Participated in the training sessions provided by the Salesforce team and support end users

Environment : Saleforce.com platform, Apex Language, Sandbox, Programming Language Apex, Visual force, Data Base SOQL, MS Access, Web Technologies HTML, CSS, MS Excel and PowerPoint.