SUMMARY:

• Over 8 years of IT experience that includes 5+ years in Salesforce.com CRM Platform, 1 year as administrator and 5 years as developer and 2 years as Business Consultant and 1+ years on Development and Design of Java based enterprise applications.
• Integration, Customization, Administration, Development and Data Migration of CRM application Salesforce.com (SFDC) andForce.com Platform.
• Extensive experience with developing Apex Classes, Triggers and Visualforce Pages. Extensive experience with Force.com Sites, Partner and Customer Portals
• Expertise in Force.com technology stack: APEX, Visualforce, SOQL, SOSL and experience in Apex Language, Apex Trigger, Apex Class & Apex Web Service, Visualforce (Page, Component & Controllers).
• Experience in developing ApexClasses, Triggers, writing Workflows, CSS, HTML and DHTML, JavaScript. Familiar with AJAX.
• Designed and deployed the Custom objects, Custom tabs, Entity - Relationship data model, Validation rules, Workflow Rules, Auto-Response Rules, Page layouts,Components, Visualforce Pages to suit to the needs of the application.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com subjects. Used it to read, extract and load data from comma separated values (CSV) files.
• Customized page layouts for Opportunity, Contacts and Accounts depending upon user roles and groups.
• Expertise in maintaining the Functional areas of Case Management, Accounts, Contacts, Leads, Campaigns, Opportunities, Dashboards and Reports.
• Involved in various Business consultations for various CRM projects.
• Proficient in using tools like Force.com IDE, SOQL and SOSL.
• Experience in Data Loading using both Web based and Apex Data Loader.
• Proficient in Data Migration from Traditional Applications to Salesforce using Data Loader Utility and Informatics on Demand.
• Experienced using Web Services using WSDL, SOAP, and XML. Extensive knowledge of AJAX toolkit.
• Experience in developing both front end & back end applications using Java, Servlets, JSP, AJAX, EJB, Struts, Spring, Hibernate, JMS, JDBC, XML, Web Services.
• Good working Knowledge in OOA&OOD using UML and designing use cases.
• Experience working in Spring Framework, Struts Framework and Hibernate framework.
• Experience in creating various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders
• Works with the Pre Sales Team to drive Sales Growth for the Community Cloud Products
• Experience with customizing Visualforce to align with salesforce new Lightning UI experience.
• Proficient in Data Migration from Traditional Applications to Salesforce.com using Data Loader Utility. Experienced in working with integration tools like Informatica Cloud MDM and Cast Iron.
• Generated the quotation word document from Salesforce.com and using the feature of Apttus CPQ product.
• Proficiency in programming with different Java IDE's like Eclipse, IntelliJ, IBM RAD 6.x/7.x, WSAD.
• Experience of working with diverse Database platforms including Oracle, SQL, PL/SQL, DB2, Microsoft SQL server, MS Access.
• Expertise in Salesforce and Outlook Integrations usingSalesforce for Outlook & Link Point.
• Worked with team members for full-cycle projects, such as developers, to complete consulting projects on time, and deliver outstanding consulting services to Salesforce.com clients.
• Experience working across various SFDC implementations that are covering Sales cloud, Service Cloud and Apttus CPQ.
• Experienced working with various Appexchange products or CPQ products like Salesforce CPQ(formerly SteelBrick CPQ), IBM sterling CPQ, APPTUS CPQ, CongaComposer and DocuSign
• Understands how the Salesforce Platform and its suite of products, especially the Community Cloud are built, structured, secured and how to integrate between legacy systems and cloud systems is integral to this role.
• Excellent communication skills, interpersonal skills, problem solving skills a very good team player along with a can do attitude and ability to effectively communicate with all levels of the organization such as technical, management and customers.
• Experience with migration to Salesforce lightning process included Lite Application customization, Lightning App Builder and Lightning rollout.
• Major strengths are familiarity with multiple software systems, ability to learn quickly new technologies, adapt to new environments, self-motivated, team player, focused adaptive and quick learner with excellent interpersonal, technical and communication skills.

TECHNICAL SKILLS:

Sales force Technologies: Sales force CRM, Salesforce Business Consultant, Sales force SFA, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visualforce Pages / Components, S Controls, Apex Web Services, AJAX, Workflow & Approvals, Dashboards, Analytic Snapshots, Case Management Automation, Custom Objects.

Eclipse, Force.com Eclipse IDE Plug: in, Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Force.com Platform, Visual Workflows.

Languages: Apex, Java, C++, ASP.Net, VB.Net, C#, Python.

Scripting Languages: HTML, XHTML, PHP, JavaScript, XML,JSP,CSS.

Database: MySQL, SQL Server, Oracle 10g /11g, and PL/SQL.

Platforms: Windows, MAC, Linux.

IDE: NetBeans, Eclipse, Visual Studio.

Software: Microsoft Office7, Microsoft Visio, Open Office.

PROFESSIONAL EXPERIENCE:

Confidential, Deerfield Beach, FL

Salesforce Consultant

Responsibilities:

• Interacted with various business team members to gather and documented the requirements. Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Designed, and Implementing the CustomBusiness objects, Entity-Relationship data model, Page layouts, Custom tabs, Components to suit to the needs of the application.
• Designed & Deployed the Custom objects, Custom tabs, Validation rules, Auto-Response Rules, Page layouts, to suit to the needs of the application.
• Developed Apex classes, Apex triggers and Controller classes for various functional needs in the application
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail.
• Developed and deployed workflows and approval processes for opportunities and products/ assets management.
• Provided administrative level support for users of the Salesforce application.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Lightning Experience in building various lightning components, controllers.
• Lightning App Builder is used to build various applications.
• Created custom links, formulas, Layouts, workflow and approval processes. Set both object-level and record level security.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Used field level security along with page layouts to manage access to certain fields.
• Integrated Microsoft Outlook with Salesforce CRM which syncs email, calendar, tasks and reminders.
• Developed a web-to-lead functionality to Companies website which directs leads to Salesforce CRM.
• Developed and configured Dashboards, Ad hoc Reports and Report Folders for different user profiles based on the need in the organization.
• Monitored and resolved the Service Requests, specifically, visibility issues involving Custom Profiles, Public Groups, and Sharing Rules.
• Defined Custom Profiles, User Permissions and created Custom Sharing Rules for Record owners with "Read-only" Permissions granting client-requested Create/Read/Update/Delete capabilities.
• Created and customized detailed reports with filters, conditional highlighting, custom subtotals and charts.
• Provided support ongoing Salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow, campaign management, Triggers.
• Provided the training to the internal business users to use the application and develop their own custom reports.
• Performed the role of support engineer for the internal users and helped them in getting used to the application. Environment:Salesforce.com Enterprise Edition, Force.com, Profiles, Role hierarchy, Workflow & Approval processes, Data Loader, Reports, Custom Objects, Custom Tabs, Pick lists, Page layouts, Data Management, Lead processes, Record types.

Confidential, Houston, TX

Salesforce.com Developer

Responsibilities:

• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Worked on lead capturing from different resources using Web to lead functionalities.
• Created Roles, Queues and assigned members and accessibility permissions.
• Implemented pick lists, dependent pick lists, lookups, junction objects, master detail relationships, validation and formula fields to the custom objects.
• Experience working with Lightning Components like Visual Flows and Process Builder.
• Designed the optimized screens for service agents to manage the social media and case activities.
• Used field level security, profiles and audit trail setup to ensure that protected Organization data is only shared with authorized persons.
• Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Implemented CPQ using Apttus to increase efficiency of deal cycle.
• Created custom reports and enhanced Salesforce.com environment as per user needs using Apex and Visualforce pages.
• Created data migration document for import/export of data from Salesforce.com environment.
• Veeva CRM delivers a semaless customer experience to know the exact needs of the business.
• Developed Visualforce Pages, Visualforce Custom Controllers Components, Advanced Search Functionality, Custom Objects, Reports, Analytic Snapshots, Dashboards, Tabs, Tags and Components.
• Developed Custom Reports and Dashboards as per given requirements.
• Created test scenarios on Sandbox environment, created packages and moved it between Sandboxes and Production environments to place final implementations.
• Developed custom pages using Apex classes and Apex pages and controllers for customized UI of application workflow.
• Configured business rules and implemented complex business rules in Sales force for complex workflows.
• Implemented custom Visualforce page and controller extension for Contact open activities filter based on activity type Location records.
• Worked on Veeva CRM to integrate coporate philantrophy model.
• Working on Veeva gave lot of customer success platform to enhance new ways.
• Integrated the Web Services for extracting the data from external systems.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic.

Environment: Salesforce.com platform, Apex classes, Visualforce (Pages, Component & Controllers), Veeva CRM, Workflow & Approvals, Reports, Custom Objects, Web Services, Custom Tabs, Email Services, Eclipse.

Confidential, Walnut Creek, CA

Salesforce.com Business Consultant/Developer

Responsibilities:

• Involved in identifying, planning and implementing new Salesforce.com features and functions (new screens, workflow, force.com objects, and reports, apex code) to meet business requirements.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to manage sharing access among different users.
• Developed APEX Classes, Controller Classes and APEX Triggers for various functional needs in the application.
• Created Apex Rest Methods which supports in two formats JSON and XML
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the home grown applications by using the home grown web services
• Developed various Custom Objects, Tabs, Components and VisualForce Pages and Controllers
• Administered, configured, maintained Salesforce.com application user profiles, roles, assigning Permissions, generating security tokens, validation Rule, upgrade installation.
• Worked extensively in customization of Sales and Service Cloud Console by embedding Visual force pages in custom console components, highlight panel and interaction log.
• Has a blend of strong technical knowledge with business and sales acumen
• Dealt with various business customizations that able to help Power users.
• Knows how to have fun and wants to get out of their comfort zone on a daily basis, excited to join a highly motivated sales team who are fanatical about our customer success.
• Has experience in community management / strategy or social media strategy, is open to some domestic travel
• Created and deployed Several Reports using salesforce.com platform.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Wrote SOQL and SOSL statements within custom controllers, extensions and triggers.
• Built CTI adapters with Salesforce CRM call center uses to integrate with their Salesforce Softphone.
• Designed and deployed Custom tabs, Approval Processes and Auto-Response Rules for automating business logic.
• Worked in setting up of Customer Portals and Sites for the Letter of Intent, Review and Scoring and RFA of the customers.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Created page layouts and search layouts to organize fields, custom links, related lists, and other components on record pages.
• Develop various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects and tabs, Components and Visual Force Pages.
• Works with the Pre Sales Team to drive Sales Growth for the Community Cloud Products.
• Use to work with multiple groups within Salesforce including Solution Experts for other products, product management, product marketing and professional services in order to arrive at the optimal solution and ultimate customer success
• Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Used Apttus (CPQ) for Salesforce to configure, price and quote new deals, add-on sales and renewals.
• Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation Rules and formula fields to the custom objects.
• Customizing the Application version using Apex triggers, Visualforce pages and SOAP API for Veeva online.
• Used SalesForce.com Ajax Toolkit to make asynchronous calls to the SFDC data store for optimizing data retrieval speeds.
• Developed Salesforce.com ETL processes using Cast Iron, Java and Sales force Web Services Java API
• Integrated Salesforce CRM and the legacy system using Cast Iron Integration Systems
• Integrated with PeopleSoft FT at the back end with Salesforce as User Interface and it is a bi-directional integration using Informatica Cloud MDM.
• Worked on Lightning Process builder flows, Connect API, Chatter and quick Action.
• Built Lightning Component Tab for Salesforce 1 Navigation and Custom Applications in Lightning Experience.
• Added Lightning Component to Lighting Pages and Record Pages.
• Resolved major issues in previously existing integrations between SAP and Salesforce in the Cast Iron environment
• Developed Various Visual force pages as per organization requirements.
• Used Force.com developer toolkit including Apex Classes, Apex Controllers and Apex Triggers to develop custom business logic.
• Performed data migration from Microsoft CRM to Salesforce.com.
• Developed web-to-lead functionality for Healthstream.com site which directs leads from web to Sales force.
• Creating the relationships/junction objects like Master-Child lookups, Entity Relationship data model, pages, Classes, Interfaces, triggers, Email alerts.
• Used field level security along with page layouts to manage access to certain fields.

Environment: Salesforce.com, Apex Language, Visual Force (Pages, Component & Controllers), Custom Objects,Veeva CRM, Lightning, Page Layouts, SOQL, SOSL, Sales Cloud, Service Cloud, HTML, Javascript, Jquery, CSS, Ajax, IDE, API, CTI Tool Kit, Cast Iron, Sandbox data loading, Security Controls, Eclipse IDE Plug-in, Reports, Dashboards, Sandbox, Windows XP.

Confidential, Phoenix, AZ

Salesforce Consultant

Responsibilities:

• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and other Platform based technologies like Visualforce, Force.com API, and Web Services.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application. Migrated data from external sources and performed insert, delete, upsert, export operations on millions of records.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic.
• Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Worked on various Salesforce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Forecast, Cases, Reports and Dashboards.
• Worked extensively using Cast Iron as an integration tool.
• Worked extensively in customization of Sales and Service Cloud Console by embedding Visualforce pages in custom console components, highlight panel and interaction log
• Integrated Salesforce CRM and the legacy system using Cast Iron Integration Systems.
• SOAP API to create, retrieve, update or delete records, such as accounts, leads, and custom objects
• Developed user interface applications using JSP, HTML, JavaScript, Jqueryto simplify the complexities of the Salesforce application.
• Integrated on premise Mainframe Case, CPQ and Reporting systems with Salesforce REST APIs.
• Experience in Aura framework, Lightning Components and Salesforce Lightning Design System (SLDS)
• Used SalesForce.com Ajax Toolkit to make asynchronous calls to the SFDC data store for optimizing data retrieval speeds.
• Develop Visualforce pages and controllers and customize the look and feel of the page components.
• Migrating from Salesforce Classic to Lightning and created Lightning Components.
• Used Force.com IDE to perform programming and migrate code from production to sandbox environment and vice versa.
• Extensively used Web Service API to integrate home grown Checkout service system (Developed on java) with Force.com sites.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse .
• Involved in Data mapping and migration of data from legacy systems to Salesforce.com Objects and fields.
• Developed various Custom Objects, Tabs, Components and Visualforce Pages and Controllers.
• Worked on various Salesforce.com standard objects like Case Management, Accounts, Contacts, Content, Reports and Workspaces.
• Used Data Loader to transfer the data to production and Full sandboxes, used Eclipse IDE for complete Apex Programming.
• Responsible for writing SOQL&SOSL queries with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Used Force.com web service API for implementing WSDL in the application for access to data from external systems and web sites.
• Used (Java-Ant based) Force.com migration tool to deploy metadata between local Sandbox environment, Production and other Salesforce organization.
• Integrated Microsoft Outlook with Salesforce.com CRM
• Installed App Exchange application Vertical Response to integrate Salesforce.com with email marketing.

Environment: Salesforce.com, Force.com, Apex classes, Apex Triggers, Profiles,Salesforce Lightning, Page layouts, CPQ, Role hierarchy, Workflow & Approval processes, Data Loader, Reports, Custom Objects, Custom Tabs, Data Management, Lead processes, Record types, SOQL, SOSL, WSDL.

Confidential, Des Moines, IA

Salesforce Developer/Administrator

Responsibilities:

• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Worked on lead capturing from different resources using Web to lead functionalities.
• Created Roles, Queues and assigned members and accessibility permissions.
• Implemented pick lists, dependent pick lists, lookups, junction objects, master detail relationships, validation and formula fields to the custom objects.
• Designed the optimized screens for service agents to manage the social media and case activities.
• Used field level security, profiles and audit trail setup to ensure that protected Organization data is only shared with authorized persons.
• Created custom reports and enhanced Salesforce.com environment as per user needs using Apex and Visualforce pages.
• Created data migration document for import/export of data from Salesforce.com environment.
• Developed Visualforce Pages, Visualforce Custom Controllers Components, Advanced Search Functionality, Custom Objects, Reports, Analytic Snapshots, Dashboards, Tabs, Tags and Components.
• Developed Custom Reports and Dashboards as per given requirements.
• Created test scenarios on Sandbox environment, created packages and moved it between Sandboxes and Production environments to place final implementations.
• Developed custom pages using Apex classes and Apex pages and controllers for customized UI of application workflow.
• Configured business rules and implemented complex business rules in Sales force for complex workflows.
• Implemented custom Visualforce page and controller extension for Contact open activities filter based on activity type Location records.
• Integrated the Web Services for extracting the data from external systems.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic.

Environment: Salesforce.com platform, Apex classes, Visualforce (Pages, Component & Controllers), Workflow & Approvals, Reports, Custom Objects, Web Services, Custom Tabs, Email Services, Eclipse.

Confidential

Java Developer

Responsibilities:

• Implemented the project according to the Software Development Life Cycle (SDLC).
• Implemented JDBC for mapping an object-oriented domain model to a traditional relational database.
• Created Stored Procedures to manipulate the database and to apply the business logic according to the user’s specifications.
• Develop web applications using ASP.NET and MVC
• Develop front-end applications using JavaScript
• Design, develop, test, support and deploy desktop, custom web, and mobile applications.
• Develop and write high quality coding that meets customer requirements.
• Developed the Generic Classes, which includes the frequently used functionality, so that it can be reusable.
• Exception Management mechanism using Exception Handling Application Blocks to handle the exceptions.
• Designed and developed user interfaces using JSP, Java script and HTML.
• Involved in Database design and developing SQL Queries, stored procedures on MySQL.
• Used CVS for maintaining the Source Code.
• Logging was done through log4j.

Environment: JAVA, Java Script, HTML, JDBC Drivers, Soap Web Services, UNIX, Shell scripting, SQL.