PROFESSIONAL SUMMARY:

• Around 8 years of professional experience in IT, maintaining a cutting edge of technical and management skills with up - to-date industrial knowledge, including Salesforce Administrator, Developer and Business analyst with Data Validation and Utilities, Analytics, Sales, Marketing and Support Administration.
• Good Knowledge in complete software development life cycle (SDLC) including requirement gathering and analysis, design, implementation, testing, deployment and Maintenance.
• Experience in working with Salesforce.com sandbox and production environments
• Worked on various standard objects like accounts, contacts, opportunities, products, price-books and cases, Leads, campaigns and forecasting.
• Proficient in SFDC administrative tasks like Creating profiles, users, roles, tasks, actions, page layouts, record types and Profile Management.
• Efficient in implementation of profiles, permission sets, setting up org wide defaults, validation rules, work flows like filed updates, creating new tasks, email alerts, sending outbound messages & worked on approval process like jump start wizard and standard wizards.
• Provided security access to profiles using object level, field level and record level security.
• Imported and exported bulk amount of data using data loader. Performed operations like insert, update, delete and exported Salesforce records using apex data loader.
• Migrated data from one environment to other environment using inbound and outbound change sets, and Salesforce migration tools.
• Experience on working with Jira issues based on the priority.
• Worked on API’s like REST and SOAP to expose the data from force.com platform to other platforms or to allow external applications to invoke apex methods.
• Experience in working on Live Agent using Communities in Salesforce.
• Created applications and customized the user interface using Visual force pages.
• With the help of Visual force pages created custom flows and created user interface for the customer interaction. Experience in creating and maintaining reports and dashboards.
• Familiar in working with SOQL to query data in sObjects and their related tables, third-party applications, SOSL to perform text-based queries across multiple sObjects and DML.
• Knowledge on Salesforce Classic and Lightning Experience. Built apps visually with Lightning App Builder and Lightning Components.
• Worked with workflow rules, validation rules, formula and complex validation over multiple objects
• Worked with App exchange application Informatica for data migration.
• Involved in setting up standard Object-Accounts, Contacts, Opportunity, Reports & Dashboard, Lead and Campaign.

TECHNICAL SKILLS:

Methodologies: Agile Scrum Methodology, Waterfall Methodology

Languages: Apex, Visualforce, HTML, CSS, XML, JavaScript, SQL, MS Excel, MS Access, MS Word, Outlook and WebEx.

Salesforce.com: Objects, Fields, Formulas, Record Types, Validation Rules, Page Layouts, Workflows, Approval Process, Profiles, Permission Sets, Email Templates, Reports & Dashboards, Process Builder, Apex Classes, Apex Triggers, SOQL, SOSL, DML, Web services, Sandbox, AppExchange, Service Cloud, Zendesk, QuickBooks, Wave analytics, CSV, Communities, Live Agent, Lightning, Jira.

Salesforce Tools: Force.com, Apex Data Loader, Workbench, Wordpress, Import Wizard

Operating Systems: Windows XP/7/8/10, Linux, Mac OS, VMware

Database Servers: SQL Server, AWS.

PROFESSIONAL EXPERIENCE:

Confidential, Milwaukee, WI

Sr. Salesforce Admin/Developer

Responsibilities:

• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard Objects of Salesforce.com and other Platform based technologies like Visual force, Force.com API, and web services.
• Interacted with team members to gather and documented requirements.
• Involved in various Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Used Force.com Eclipse IDE for developing Apex Pages, Controller Classes, and Triggers for deploying the project's components into different Sandbox Environments.
• Created Custom Objects and defined look up and Master-detail relationships on Objects. Also created junction objects to establish the connectivity among objects.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages. Developed and configured various custom reports and report folders for different user profiles.
• Designed and developed Apex classes and Apex Triggers for functional needs in the application.
• Worked on custom & standard Lightning components to display the account records on a Map.
• Created and used on Apex controllers to retrieve the account data. Used Lightning events to Communicate with the Lightning components
• Implemented "Email to Case", "Web to Lead" for Lead and Case automation.
• Deployed code into different sandboxes.
• Created various Custom Objects and defined lookup, Picklist, master-detail relationships and roll up summary between those objects. Also created junction objects to establish connectivity among objects.
• Created workflow rules and defined related tasks, time-triggered tasks, Email alerts and field updates to implement business logic.
• Configured Salesforce including but not limited to Validation rules, Workflows, Custom labels, Custom Settings, Profiles, and Permissions worked on Salesforce.com Setup & Configurations, Data migration and conducting end-user training.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Lea ds, opportunities, Campaigns and Reports.
• Designed and implemented dashboards and tailored reports for sales departments.
• Developed various Apex classes, Controller classes, and Apex triggers for various functional needs in the application.
• Developed Visualforce pages for user interaction and leveraging Standard Controllers.
• Wrote SOQL, SOSL queries for calling the data from databases and displayed them.

Environment: Salesforce.com, CRM, Apex, Visualforce, triggers, workflow, validation rules, AppExchange, report, dashboard, Force.com IDE, Visualforce (pages, components, and controllers), Email services, Custom objects, process builders, Data loader, SOSL, SOQLs, Force.com API.

Confidential, Clearwater, FL

Sr. Salesforce Admin/Developer

Responsibilities:

• Worked on Salesforce Administration and Customization, Sales, Marketing, Customer Service and Support Development team.
• Liaison between the business client and technology team developers, system architecture, and QA Testers.
• Work closely with Project manager to keep track of timeline and budgeting.
• Strongly practiced Scrum methodology in my project involved in Scrum meetings to review and discuss the sprint backlogs, prioritizing the product backlogs considering the facts from the product manager.
• Involved in creating gap analysis document, clearly identifying the data, business process and workflows of the organization with respect to Salesforce.com implementation.
• Performed Data Analysis and migrated data from SQL Server database to Salesforce, Accounts Merging, maintaining Public Groups.
• Gather requirements through interviews with the client and referring to existing documentation and procedures.
• Translate business requirements into functional specifications and creating High Level Design documents.
• Perform GAP Analysis of the ‘as-is’ and ‘to-be’ system.
• Created modern Lightning Apps combining Lightning App Builder and Lightning Component features.
• Create Data Flow diagrams and process flow diagrams to facilitate better system understanding.
• Responsible for redesigning the Artificial Intelligence (AI) SharePoint to make it more user-friendly.
• Conduct surveys and interviews to identify areas of improvement in the SharePoint.
• Design wireframes using MS Visio.

Environment: MS Access, UML, MS Visio 2008, Microsoft Office 2008, MS Project, Visual Studio 2008 professional, MS Expression 2008, Visual Source Safe, Lightning UI, Salesforce.com, Apex Classes, Visualforce Pages, Data Loader, Workflow Alerts, Approvals, Validation Rules, Sharing rules, Reports, Standard & Custom Objects, Tabs, Email Templates, Roles, Profiles, HTML, Force.com IDE

Confidential, Austin, TX

Sr. Salesforce Admin/Developer

Responsibilities:

• Used Sales Cloud in Preparing and getting approval of design, functional and technical specifications from business.
• Integration of Sales Cloud with external information systems using SOAP API web services.
• Set up approval process for Opportunity and design communication templates to direct the response to appropriate users
• Made significant changes to existing role hierarchy. Added users to roles, groups and assigned various sharing rules to them.
• Designed and developed sophisticated reports and dashboards in Wave Analytics.
• Designed and implemented Salesforce Wave solutions including datasets, lenses, dashboards, and the action framework.
• Made significant changes to existing role hierarchy. Added users to roles, groups and assigned various sharing rules to them.
• Create a weekly project status report to track the project progress and observe bottlenecks for review of top management.
• Worked with various Salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, Campaigns, cases, Solutions etc.
• Strongly practiced Scrum methodology in my project involved in Scrum meetings to review and discuss the sprint backlogs, prioritizing the product backlogs considering the facts from the product manager.
• Participated in daily Scrum calls with the customer and update them with the project updates.
• Involved in creating gap analysis document, clearly identifying the data, business process and workflows of the organization with respect to Salesforce.com implementation.
• Performed Data Analysis and migrated data from SQL Server database to Salesforce, Accounts Merging, maintaining Public Groups.
• Communicate with Vendor Managers to establish communication channels for different Vendor Applications.
• Identify and communicate with Vendor Application points of contact to retrieve crucial support information

Environment: Saleforce.com Platform, Salesforce APIs, Wave Analytics, Reports, Dashboards, Email, Triggers, Chatter, Sharing Rules, Validation Rules, SOQL, SOSL, Documentation, Data Loader, App Exchange, Reports, AppExchange, Data Tools.

Confidential, Cincinnati, OH

Business Analyst

Responsibilities:

• Interacted with the stakeholders by interviewing them, by preparing questionnaire and getting feedback
• Communicated Project Requirements, Business issues, Solution and made recommendation
• Responsible for defining scope of the project, gathering business requirements, doing gap analysis and documenting them textually or within models
• Supported the assigned project manager with creating detailed project plans and assisting in developing, scheduling and tracking project timelines
• Identified KPI aligning with business rules
• Conducted JAD sessions to allow different stakeholders to communicate their perspectives with each other
• Used Rational Requisite - Pro to prepare BRD, use cases, process flow diagrams
• Created Use case models and Process flow diagrams using MS Visio
• Created use case scenarios and documented work flow and business process
• Conducted functional walkthroughs, user Acceptance Testing
• Developed and managed project plans and schedules.
• Managed resolution of project issues and conflicts.
• Managed (UAT) sessions and processes to review user feedback.
• Interviewed, investigated and analyzed the current system.

Environment: RUP, Rational Requisite - Pro, Rational Rose, Microsoft Visio, UML, Quality Center