SUMMARY:

• More than 7.5 Years of experience in IT industry working in design, development, test, deployment, production support and maintenance.
• About 4 years of extensive IT experience in designing, developing, testing, implementing, maintaining and supporting Salesforce.com.
• Strong experience as a Salesforce.com Developer with high involvement in both Technical and Functional aspects of Salesforce.com.
• Salesforce certified Force.com Developer (401 Certified).
• Salesforce certified Administrator (201 Certified).
• Strong experience as a Salesforce Administrator.
• Experienced in providing Technical and Functional solutions/design within governor limits for complex business requirements in Force.com platform.
• Experienced in Migrating Functionality, Business Process and Data using tools/technologies like Eclipse with Force.com IDE, Force.com migration Tool (ANT), Apex Data loader, Web Services and Informatica Cloud.
• Strong development experience with Apex Triggers, Apex Classes, Batch Apex, Controllers, Apex, Visual Force, SOSL, SOQL, Web services, Email services, Workflows and Approval Process, Reports, Dashboards, Snapshots, AJAX, Java and JavaScript.
• Strong working experience on Salescloud.
• Excellent understanding of Roles, Profiles, Permission Sets, Security and sharing model of Salesforce.com.
• Strong experience in Integration with Java, JSP, HTML, APEX, XML, HTTP/HTTPS, JSON, Web Services (REST, SOAP and WSDL).
• In - depth understanding of CRM business processes: Forecasting, Salesforce Automation, Opportunity Management, Contact Management, Account Management, Case Management, Web to Lead, Web to Case and Lead Management etc.
• Experienced in designing and developing complex Dashboards and Reports.
• Extensive experience in building complex stored procedures, functions and triggers in PL/SQL.
• Strong experience in Change Management, Incident Management and Release management processes.
• Good Knowledge in Agile system development methodologies and practices. Participated actively in Agile Scrum meetings, Sprint Releases and Sprint Demos in line with agile methodologies.
• Highly enthusiastic Team Player with Effective Coordination and Communication skills with onsite and offshore team members in a multi-vendor environment.
• Exhibited Excellent Presentation and Interpersonal Skills with customers/team members during the requirements gathering, knowledge transfer sessions, UAT Demos and Internal Trainings.

TECHNICAL SKILLS:

CRM Products: Salesforce.com

Salesforce Tools: Force.com Migration Tool(ANT), Apex Data Loader, Force.com IDE

Salesforce: Technology VisualForce, Apex Class, Apex Triggers, Salesforce Automation, Apex, Web Services, Apex Batch, SOQL, SOSL, Sales Cloud. OS: Windows (Server 2003, 2008, XP), UNIX and Linux.

Languages: C, C++,C#,ASP.NET, Java, PL/SQL, VB script, JavaScript, JQuery, SOAP, REST, XML, JSON, HTTP/HTTPS, HTML.

Databases: Oracle(8i,9i,10g), SQL Server

Tools: /Utilities: Developer Console, Workbench, Force.com IDE Eclipse, Informatica Cloud (ETL Tool), Microsoft Office, Salesforce for Outlook, Microsoft Visual Studio 2010, Microsoft SQL Server 2008, HP Quality Center v 9.2, JIRA, MS Office, TOAD, Microsoft VISIO, Microsoft Project Planner, DRIFT2000, Windows Services, BMC Remedy Software, TIBCO HAWK Alarm monitoring tool.

Domain: Sales Cloud, Customer Relationship Management, Telecom.

PROFESSIONAL EXPERIENCE:

Confidential

Salesforce.com Developer

Responsibilities:

• Working in Agile Scrum methodology.
• Working with the business users in requirement analysis, training and UAT throughout the implementation.
• Providing Salesforce.com implementation expertise, VisualForce/Apex.
• Lead team reviews of Apex and VisualForce development to ensure code compliance with Confidential standards and conformance with Salesforce best practices and limitations.
• Experience in creating Technical design documents and Business requirement documents.
• Designs and develops Salesforce.com solutions utilizing the VisualForce and Apex.
• Performs hands-on development of Apex triggers, VisualForce pages, Apex Controllers and Batch Apex.
• Lead the technical and functional design, facilitating iterative development of complex and changing requirements.
• Performs data migrations using Salesforce.com workbench and Apex Data Loader, Static Data Loader IO.
• Experience in working on the Migration project of EURONEXT using Force.com Migration Tool (ANT Tool).
• Implements the inbound and outbound integrations using WebServices API and Informatica ETL Tool.
• Design and develop with Informatica Integration tool for Data Migration and Systems Integration.
• Administer and support Salesforce.com instances providing all levels of support to maximize end-user satisfaction.
• Designs inbound/outbound Integrations and prepared source, target and transformation mapping document for ETL developers.
• Working with onsite and offshore model with a team of 10 developers in multi-vendor environment.

Environment: Eclipse Force.com IDE, Force.com migration Tool(ANT), Apex Data Loader, Developer Console, Workbench, Informatica Cloud (ETL Tool), Microsoft Office, Salesforce for Outlook, Force.com Sandboxes, Salesforce.com, AppExchange.

Confidential, San Diego, CA

Salesforce Developer

Responsibilities:

• Interacted with various business user groups for gathering the requirements for CRM implementation
• Involved in identifying, planning and implementing new salesforce.com features and functions (new screens, workflow, force.com objects, reports, apex code) in response to business needs
• Worked on maintaining the functional areas of data management, accounts, contacts, cases, solutions, activities, reports and dashboards.
• Involved in data integration and data migration tasks of the Salesforce.com using Informatica Cloud.
• Maintained user roles, security, profiles and organization wide defaults.
• Created visual force pages, custom controllers and conducted unit testing code.
• Created custom objects, custom fields, validation rules and workflow rules.
• Analyzed, designed and created the reports and dashboards to meet the business requirements.
• Used validation rules, cross object formulae, lookup fields, workflows and dynamic approval processes to implement business logic
• Participated in cross-functional teams that address strategic business issues involving CRM and customer support operations and in creating/deploying solutions to end users

Environment: Salesforce.com, Sales Cloud, Apex, VisualForce Pages, Workflows, Sandbox, Approval Processes, Validation Rules, Dataloader, Outlook Connector, JavaScript, HTML, CSS, Force.com IDE, Web Services, REST, SOAP, Informatica cloud, Windows XP.

Confidential, LA CA

Salesforce Developer

Responsibilities:

• Involved in the re-engineering process of the Account, Contact and Opportunity object.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Designed and developed Apex Classes, Controllers and Controller extensions for various functional needs in the application.
• Developed Apex Triggers for various functional needs of the application and tested code.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities and Reports
• Created new custom objects, custom fields, designed page layouts, developed triggers and conducted unit testing.
• Implemented data migration and integration between Oracle Legacy system and Salesforce CRM using Informatica Cloud.
• Implemented Web to case and Email to case features.
• Created auto response emails including suggested solutions for cases raised via email and web-to-case
• Used the sandbox for development, testing and code migration to the production.
• Created workflow rules and defined related tasks, email alerts, and field updates.

Environment: Saleforce.com platform, Sales Cloud, Apex, VisualForce, REST, SOAP, Web services, Workflow & Approvals, Controllers and Extensions, Custom Objects, Custom Tabs, Informatica Cloud, Email Services, Force.com IDE, Windows XP

Confidential

Salesforce Admin & Developer

Responsibilities:

• Working with the business users in requirement analysis, training and UAT throughout the implementation.
• Providing Salesforce.com implementation expertise, VisualForce/Apex.
• Working on Service Cloud.
• Working on Integrations with external systems using web services.
• Lead team reviews of Apex and VisualForce development to ensure code compliance with Confidential standards and conformance with Salesforce best practices and limitations.
• Create Technical design documents and Business requirement documents.
• Design and develop Salesforce.com solutions utilizing the VisualForce and Apex.
• Perform hands-on development of Apex triggers, VisualForce pages, Apex Controllers and Batch Apex.
• Lead the technical and functional design, facilitating iterative development of complex and changing requirements.
• Perform data migrations using Salesforce.com workbench and Apex Data Loader, Static Data Loader IO.
• Implement the inbound and outbound integrations using WebServices API and Informatica ETL Tool.
• Administer and support Salesforce.com instances providing all levels of support to maximize end-user satisfaction.
• Design inbound/outbound Integrations and prepared source, target and transformation mapping document for ETL developers.
• Working with onsite and offshore model with a team of 10 developers and 8 support members.
• Conduct knowledge transfer sessions as part of on boarding new resources to the team.

Environment: Eclipse with Force.com IDE, Force.com migration Tool(ANT), Sales Cloud, Data Loader, Developer Console, Workbench, Informatica (ETL Tool), Web Services, REST & SOAP API, XML, JSON, HTTP/HTTPS, HTML, Microsoft Office, Salesforce for Outlook, Dataloader.IO, Force.com Sandboxes, Salesforce.com, Service Cloud, BMC Remedy tool, HPQC.

Confidential,

.Net Developer

Responsibilities:

• Code development for new business initiatives in the project.
• Analyze, investigate & implement Reference data releases as per the new business requirements.
• Providing 24x7 on-call Support for Production and Test Environments.
• Understanding the problem, Analyzing the issue, simulating the issue, developing the fix/reporting the incident to Product Vendor (Click Software), fixing the issue, testing the fix, End to End Testing, Deployment.
• Implemented Oracle Database Upgrade from 8i to 11g (Decision Support System DB), with Co-ordination with DBAs & UNIX administrators.
• Incident Management: Managing and maintaining the outflow of the Incidents raised by the Confidential users on various issues observed in CONNECT application.
• Change Management and Release Management: Raising the Change Request for any maintenance activity that has impact on the production applications. Preparing the Change Review Document. Present the change to Client. Attend and suggest improvements in terms of application recovery in the Change Review Board (CRB) meeting. Notifying the Confidential users on the Impact and schedule of the changes on CONNECT Application.
• Health Checks on the application: Proactively check the application status, identify the issues and recover the applications, thereby reducing the impact on the users and the system outage.

Environment: ASP. Net, C#, ADO.Net, Linux, Oracle (8i, 9i & 10g), Click Product, Perl scripting, Batch scripting, VB script, Telecom Domain skills, PL/SQL.