Operations Manager, Unified Communications Systems Resume Universal City, CA - Hire IT People

SUMMARY:

Detail - focused, service-minded management leader with distinguished career supporting, voice operations and IP Telephony initiatives for Confidential . Successful direction of cross functional work teams to launch and manage leading edge solutions with continued focus on managing efficient processes while driving process improvements. Reputation for building strong relationships with strategic partners while driving consensus organization-wide.

PROFESSIONAL EXPERIENCE:

Confidential, Universal City, CA

Operations Manager

Handled minor and major incidents by engaging business partners and vendors, expediting return to service and facilitating communications. Attend outage bridge and providing status to business stakeholders. Create and manage change control requests using ServiceNow.
Presented monthly metrics and trends to leadership, using ServiceNow statistics and maintaining SLA’s and overall performance to business stakeholders.
Designed and managed IT services that enabled quarterly remote press tours, celebrity telethons, radio broadcasts, annual “Tournament of Roses” parade, technology fairs, and other high-profile media events.
Governed on-lot and remote new IT builds by directing cable infrastructure, UPS, voice / data / video / wireless requirements.
Persuaded AT&T to fund $150K, allowing Uverse broadband service build on backlot that delivered high speed internet to productions at reduced pricing compared to traditional DSL service.
Drove buy-in at TWC, gaining funding of $ 100K for coax / fiber services required on campus.

Telecommunications Analyst

Confidential

Disaster Recovery Team, Universal Studios Hollywood, CA, 2000 - 2018
ITIL Certificate v 3, Global Knowledge, Los Angeles, CA, 2016
ServiceNow, Media Works IT, Los Angeles, CA, 2015
Cisco Communications Manager Administration v9.0, Skyline, Valencia, CA, 2013
Cisco Unity Connection Administration v9.0, Skyline, Valencia, CA, 2013
Leadership Development Program, Teaching Tech, Los Angeles, CA, 2016
Project Management Skills, Talent Lab, Los Angeles, CA, 2014
Leadership Management, Universal Studios Hollywood, CA, 2014
Time Management Development, Capital Training Center, Los Angeles, CA, 2014
Building Essential Leadership Skills, Universal Studios Hollywood, CA, 2009
Leadership Series, Media Works, Hollywood, CA, 2009
Flawless Consulting, parts 1 and 2, Designed Learning, Los Angeles, CA, 2003
MS Office Suite (Word, Excel, Power Point), Computer Tech, LA, CA, 2002
Avaya PBX and Modular Messaging Certification, Avaya Communications, LA, CA, 1985
Strong supporter of LA Food Bank, Los Angeles, CA