SUMMARY:

• Over 8 years of experience in Salesforce.com CRM platform as Developer
• Certified Salesforce Platform Developer 1.
• Experienced in all phases of Software Development Life Cycle (SDLC), quality management systems and project life cycle process.
• Experience in SFDC development using Apex classes and Triggers, Visual Force, Force.com IDE, SOQL, SOSL.
• Excellent skills in creating/troubleshooting/modifying Apex code and visual force pages.
• Excellent understanding of SDLC Methodologies like Agile and Waterfall.
• Experienced customizing standard objects like Accounts, Contacts, opportunities, Products, Price books, Cases, Leads, Campaigns, Reports and Dashboards.
• Experience in implementing security and sharing rules at object, field, and record level for different users at various levels of organization. Also, created various profiles and configured the permissions based on the organizational hierarchy.
• Experienced in implementation and Integration using custom objects, Triggers, workflows/workflow rules, approvals, Visualforce Pages, Controller Classes and Apex Classes.
• Experienced in writing Batch apex and Future apex for asynchronous operations.
• Extensive experience in creating lookup relationships and master - detail relationships on the objects and creation of junction objects to establish connectivity among other objects.
• Extensive experience of automating complex business processes using workflows, approval process, dynamic approval process, sharing rules and validation rules.
• Comprehensive knowledge in Web services, Force.com Sites, Analytic Snapshots, analyzing data with Reports and Dashboards.
• Experience with data migration and updates through Data Loader, Workbench in Salesforce.com.
• Strong SFDC knowledge and experience in salesforce.com configuration of service cloud, sales cloud with an emphasis on service cloud solutions.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files.
• Customized existing Visualforce to align with Salesforce new Lightning UI experience.
• Experience in Object Oriented Languages (Java).
• Experience in web technologies like HTML, XML, CSS and JavaScript.
• Excellent analytical, de-bugging skills and documentation skills.
• Experienced in Sandbox Management (Like Refreshing Sandbox, Creating New Sandbox, and Migrating code from one sandbox to the other).
• Experienced in deploying changes from one sandbox to other sandbox/production.
• Have knowledge on App Exchange product Copado Deployer which is used for Deployments.
• Excellent team player, self-motivated, quick learner with excellent communication skills and trouble-shooting capabilities.

TECHNICAL SKILLS:

SDFC: Apex controllers and extensions, Apex, Triggers, Batch Apex, future methods, Visual Force Page, SOQL, SOSL, SFDC Utilities/Tools: Data Loader, Workflows, Dashboards, Workbench and Force.com IDE.

Web Technologies: HTML, CSS, XML, JavaScript, Salesforce, Ajax, JQuery, Web Services.

Databases: Oracle, SQL server

SFDC Tools: Apex Data Loader, Connect for Outlook, Force.com, Copado Deployer.

Languages: Java, SQL, Apex.

Version Control Software: GIT

PROFESSIONAL EXPERIENCE:

Confidential, Princeton

Senior Salesforce Developer

Responsibilities:

• Created Various Profiles and roles, modified various sharing settings for the security needs of the application.
• Designed and developed Apex Classes, Controller Classes, Controller Extensions and Apex triggers for various functional needs in the application.
• Implemented new enhancements including creation of custom objects, workflows, email alerts and email templates.
• Used Pick lists, Dependent Pick lists, Record Types to enforce data quality.
• Used Tab permissions, Record Type permissions and Field Level Security to implement Component-based security.
• Involved in Salesforce.com Application Setup activities and customization to match the functional needs of the organization.
• Worked with Organization Wide Defaults, Role Hierarchies, Sharing Rules and Manual Sharing to implement Record-based sharing.
• Generated email alerts, events and tasks amidst Salesforce to Outlook and Outlook to Salesforce strongly.
• Involved in integrating Salesforce with other system to sent data from Salesforce.
• Hands-on knowledge on Salesforce AppExchange products installation, configuration and deployment.
• Performed the roles of Salesforce.com administrator in the organization.
• Created Relationships and created Junction objects to implement Roll-up Summary fields to aggregate data from child records on the parent.
• Customized the Dashboards to track usage for productivity and performance of business centers and their sales teams.
• Interpret business requirements into SFDC system functionality. Identify, evaluate, test and deploy solutions that are cost-effective and meet business requirements.
• Created test scenarios on Sandbox environment, created packages and moved it between Sandboxes and Production environments to place final implementations.
• Worked in Git implementation containing various Remote repositories for a single application.
• Giving support to existing integration with third party system by using REST API.
• Responsible for writing SOQL & SOSL queries with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Used CSS in HTML code to better manage look and feel of web pages.
• Performed new release evaluations with Business Owner & manages new functionality roll-outs.
• Extensive experience working in an agile development environment using version One.

Environment: Salesforce.com platform, Data Loader, HTML, JavaScript, CSS, JQuery, Apex, Visualforce (Pages, Component, Controllers), SFDC Service Cloud, Custom objects and Fields, Triggers, Workflow Rules, Batch Apex, Future methods, web services, Test Classes.

Confidential, Chicago

Salesforce Developer/ Deployment Manager

Responsibilities:

• Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC).
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Implemented web based case management automation - Web to Case (on Case Object) to track and solve customer's issues.
• Designed various Webpages using VF Pages for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Designed and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and dashboards
• Designed, and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visualforce Pages to suit to the needs of the application.
• Responsible for deployments using Copado deployer package in Onsite location.
• Assign deployments to offshore team based on scrum teams.
• Conducting status calls with offshore team.

Environment: Salesforce Unlimited Edition, Salesforce.com / Visualforce, Custom/Standard Objects, deployments, Copado Deployer, Workflow & Approvals, Reports.

Confidential, Worcestor

Salesforce Developer

Responsibilities:

• Work closely with the business team to identify the business requirement.
• Expertise in Force.com technology stack: APEX, Visualforce, SOQL and SOSL.
• Created Custom fields, pick lists, field dependencies and validation formulas to the custom objects.
• Develop reports, dashboards, and processes to continuously monitor data quality and integrity.
• Experience in wide range of languages and technologies such as Apex, Visual force, Java, HTML, CSS, AJAX, DOM and JavaScript.
• Used SOQL & SOSL with in Governor Limits for data manipulation needs of the application using Force.com Explorer.
• Worked on Service Cloud, focusing majorly on cases and solutions.
• Expert in creating Business Requirement Document (BRD), Functional Specification Documents (FSD), Use Case Diagrams, Sequence Diagrams and Activity Diagrams using Rational Rose and MS Visio.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Worked on configuration and security aspects of Salesforce.
• Worked with groups, participated in Requirement Gathering Sessions & JAD Sessions to define their needs and developed an action plan and specification document.
• Configured user Roles, Profiles, sharing settings, organization wide defaults based on updated hierarchical requirements.

Environment: Saleforce.com platform, Apex classes, Visual Force (Pages, Component & Controllers), Pages, Data Loader, Service Cloud, HTML, Inside sales telephonic plug-in, Java Script, Workflow & Approvals, Reports, Custom Objects, Email Services, Security Controls, SOAP, Sandbox data loading, Eclipse IDE Plug-in

Confidential

Salesforce Developer

Responsibilities:

• Customer Support, liaising directly with the clients.
• Analyze and review business, functional, and technical requirements
• Document and develop code according to specifications and standards
• Prepare test data and plan and conduct basic unit or module testing
• Provide support for quality assurance testing and defect resolution
• Participate in project team meetings and communicate effectively with peers, architects, system analysts, business analysts, project managers, quality control, and across other technology team boundaries, reporting project status as required
• Experienced in coding APEX Triggers, Classes and Test methods
• Experienced with Debugging methods such as Anonymous Code Block execution and working/writing to System and Developer Logs

Environment: Saleforce.com platform, Apex classes, Visual Force (Pages, Component & Controllers), Pages, production Support

Confidential

Salesforce Administrator

Responsibilities:

• Unlocking user accounts or resetting passwords due to user forgetfulness.
• Deactivate users—either due to their departing from the company or transferring to a new job that does not require SFDC access. Reassign roles and profiles as needed to reflect organization changes or users’ new duties.
• Dealing with SSO, two-factor authentication, and certificate problems.
• Examine time-based workflow and scheduled APEX queues to make sure there are no unexpected entries.
• Adding new white-listed IP addresses.
• Helping users develop or fine-tune reports so they yield meaningful metrics
• Troubleshooting workflows, approval cycles, or auto-responders that generate excessive bounced mails.
• Expanding or refining sharing rules and access privileges so records can be properly viewed and manipulated (while keeping the “special records” locked or hidden altogether).
• Fixing data records that have somehow been set with record types or ownerships that make them inaccessible to users.
• Run and store the weekly snapshot (data export) of the system data and attachments, including all history tables. Keep the snapshots for at least 90 days (and preferably, for years).

Environment: Saleforce.com platform, User Creation, User Deactivation, Sharing rules, Workflows, Snapshot, SSO.