SUMMARY:

• Over 8+years of experience in IT with more than 7 years of experience in salesforce.com as a Developer using Force.com, Visual Force, and APEX.
• Deep understanding of the SFDC implementations covering Salesforce1, Sales Cloud, Service Cloud, Marketing Cloud, Community Cloud, Chatter and App - Exchange applications
• Experience working with Apex classes and Triggers, Controllers and Controller Extensions, Components, Test Method and Application Design and Development on Multitenant Force.com platform.
• Expertise in Visual Force, Apex Database, Apex Triggers and Apex testing. Designed Visual Force pages with custom controllers and controller extensions to build custom user interfaces for mobile and web apps.
• Experience in apex programming by creating custom triggers and perform Asynchronous calls to implement the business logic as per the requirements.
• Efficient in Monitoring Apex asynchronous processing using future methods, Batchapex, controlling processes with queue able apex and scheduling job using apex scheduler.
• Used SOQL and SOSL Queries within Governor limits for data fetching and manipulation needs of the application
• Experience in integrating External Web systems with salesforce using REST andSOAP web services.
• Experienced in deployments of Apex and Visual Force pages across Dev, Test and Production Instances.
• Proficiency in SFDC Administrative tasks like creating Profiles,Roles,users,Page Layouts, Email Services,Approvals,Workflows,Report,Dashboards,Actions,Tasks and Events.
• Excelled in working with various Salesforce.com Standard Objects like Accounts, Contacts, Opportunities, Products, Cases, Leads, Campaigns, Forecasts, Reports and Dashboards.
• Effective work of data Migration using Import/Export wizard and Apex data Loader for bulk import or export of data from salesforce.com objects.
• Created Workflow rules that defined related tasks, email alerts and field updates. Automated workflows that make applications collaborate with Salesforce Chatter for the users in the company posting messages t groups and individuals.
• Created Custom Objects and outlined lookup and master-detail relationships and Junction Objects to implement many-to-many relationships on objects and Roll-up Summary fields to aggregate data from
• Child records on the parent. Modified data object relationships with the help of Schema Build
• Experience in Data Migration using ETL tools like Data Loader.
• Experience in Configuration, Implementation and Support of Salesforce CRM.
• Experience working with Deployment Tools like Force.com IDE based on salesforce.com Sandbox environments.
• Experience in working on Eclipse IDE environment with Force.com Plug-in for writing Classes, Controllers, Triggers & Batching, Web Services, SOQL, SOSL, Components using Apex Language.
• Experienced in working with agile and scrum methodologies. Possess knowledge of CRM processes like Sales, Marketing, Customer Service and Customer Support, have experience in using applications like JIRA for issue tracking and project management. Business processes and recommended solutions to improve their processes using Salesforce.com. Proficiency in Object Oriented Languages like C++, Java, Servlets and other Java technologies.
• Expertise in design and development of multi-tiered web based applications using Java technologies: HTML, DHTML, CSS, XML, UML, JavaScript and J2EE, Rest and SOAP-basedwebservices.
• Expertise in client side scripting with Java Script, jQuery, AngularJS, Bootstrap and AJAX Extensions and Toolkit Controls
• Excellent analytical, de-bugging skills and documentation skills.
• Excellent work ethics, quick learner and team oriented. Continually provided value added services to the clients through thoughtful experience and excellent communication skills.
• Experience in writing test methods and Test cases with Code Coverage.
• Experience with databases such as Oracle and My SQL.
• Experience working on CPQ implementation using Apttus and contract management for various customers.
• Implemented CPQ using Apttus to increase Efficiency of deal cycle.
• Experienced using Salesforce Lightning UI.CreatedLightning Apps Combing Lightning Design System, Lightning App Builder and Lightning Component Features.
• Leveraged Apex Controller to make a call for external requests to retrieve data from various API’s and displayed them on to the component.
• Enabled Aura FrameWork by adding Aura Attributes and Aura Handlers for Events to focus on Logic and interactions in Lightning Applications.
• Upgraded Some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction pages.

TECHNICAL SKILLS:

Sales Force: Sales Force CRM, Sales Force SFA, Apex Custom Controllers, Apex Classes, Apex triggers, Visual force Pages/Components, Lightening Components, Apex Web Services, SOQL, SOSL, AJAX Toolkit for S-Control, Workflow & Approvals, Reports, Dashboards and Custom Objects.

Eclipse, Force.com Eclipse IDE Plug: in, Force.com Explorer, Change Sets, Force.com Data Loader, Force.com, Excel Connector, Force.com Platform (Sandbox and Production)

Apex Data Loader and Informatica On: Demand,Jitterbit

Programming: Apex, C, C++, Java

Web Technologies: HTML, XHTML, XML, AngularJs, CSS3, AJAX, XRX, Web logic, Java Script

Database: Oracle 8i/9i/10g, MS SQL Server 200/2005

Testing Tools: JUnit, Element Tool, Selenium

Operating systems: Microsoft Windows (2000/XP/Vista), Linux Ubuntu 11.10, Apache Mac, iOS, Android

Other tools: Visio, Clear Quest, Clear case, MS Project, Jira, Eclipse

PROFESSIONAL EXPERIENCE:

Confidential

SENIOR SALESFORCE ADMIN/DEVELOPER

Responsibilities:

• Developed various custom objects, formula fields, Master-Detail, Look up relationships, Tabs, Validation rules.
• Created various Profiles, Roles, andpage layouts and configured the permission based on the Organization hierarchy requirements.
• Worked on various salesforce.com standard objects like Cases, Leads, Accounts, Contacts, Opportunity, Campaigns, Reports and Dashboards.
• Worked on sales cloud and service cloud.
• Designed and developed custom tabs, Validation-rules, Assignment rules Approval processes and Auto response for automating business logic.
• Implemented Security access to the user’s profiles by creating Object Level Security, Field Level Security and record level security.
• Designed and developed the Record types, Quick actions, Work flow rules, Process builders
• Developed Visual Force Pages, Apex classes, Controller Classes, Standard Controllers, Custom Controllers, Controller Extensions, Web Services API and Apex Triggers for various functional needs in application.
• Developed complex mappings&mapplets in informatic to load the data using different transformations.
• Integrated the web services API, for extracting the data from External Systems.
• Worked on Web to Lead and Web to Case.
• Created Wrapper Classes to capture multiple entries.
• Used series of Ant Scripts to commit and pull files from GitHub.
• Extensively used Agile Scrum methodology to reach our business team goal by gathering day to day requirements and building them using force.com platform.
• Worked on building and embed Lightning Components in visual force page by using new Lightning out feature by event-drive programming, Where I write my handlers the respond to interface events as they occur.
• Experience in Aura framework , Lightning components and salesforce Lightning Design system (SLDS).
• Developed App Builder and Mobile app using Lightning.
• Involved in the training sessions to the internal business users to use the application and develop their own custom report.
• Experience Working across various SFDC implementations covering sales cloud and service cloud.
• Worked on live Agent(Chat) provides a Coach with the ability to instantly communicate with Members.
• Implemented Case Management Automation (on case Object) to track and solve customer’s issues.
• Used the Sandbox Environment for testing and migrated the code to production after testing.
• Used Data Loader for insert, update, and bulk import or export of data from salesforce.com Objects. Used it to read, Extract, and load data from comma separated values (CSV)files.
• Coordinated the process of Production defect fixes and support.
• Performed detailed analysis of business and technical requirements and developed the Apex classes using other Platform based technologies like Visualforce and Force.com IDE.
• Used SOQL and SOSL for various data fetching and manipulation needs of the application using platform database objects.
• Implemented Salesforce.com web services client using Sales force webservicesAPI, Java, XML and partner WSDL.
• Escalates important issues to the attention of the department head so that decisions can be made promptly.
• Developed Apex classes, Controller Classes, Standard Controllers, Custom Controllers, Controller Extensions, Web Services API and Apex Triggers for various functional needs in application.

Environment: Salesforce.com unlimited edition, Salesforce Lightning, Sales Cloud, Apex Language, Visual Force (Pages, component and controller), AppExchange, Apptus, HTML, Web services, Reports, Custom Objects, Workflow and approvals, Reports, Custom objects, Custom tabs, Email services, Security controls, Case management, Demand tools, SOSL, SOQL, CPQ, Excel, Validation rules

Confidential, Beaverton, OR

Senior SalesforceAdmin/Developer

Responsibilities:

• Gathered requirements and developing client-specific solutions by understanding customer's business and technical environment.
• Created and Custom Profiles, Public Groups and Roles to distribute user rights and functionality.
• Worked on various salesforce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Reports and Dashboards.
• Created different workflow rules and Approvals, Email Templates to run the Assignment rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Worked on Point and Click development and worked on SFDC implementation related to Sales Cloud.
• Designed and developed the Custom objects, Formula fields, validation rules, Page layouts, Components, Visualforce Pages to suit to the needs of the application.
• Maintained CPQ tool updated with latest functionality by Installing Apttus CPQ releases.
• Worked on Marketing Cloud by creating Campaigns standard objects.
• Experience in Marketing cloud, Exact Target configuration and writing AMP scripts.
• Executed SOQL queries in workbench and data loader to verify Product/Pricing staging data in SFDC/ CPQ
• Expertise in client side scripting with JavaScript, JQuery, AngularJS , Bootstrap and AJAX Extensions and Toolkit Controls
• Experience with creation of users, groups, projects, workbooks and the appropriate permission sets for Tableau server logons and security checks.
• Experience on Lightening component framework and also worked on lightening app builder.
• Preparing Dashboards using calculations, parameters, calculated fields, groups, sets and hierarchies in Tableau.
• Performed detailed analysis of business and technical requirements and developed the Apex classes using other Platform based technologies like Visualforce and Force.com IDE.
• Used SOQL and SOSL for various data fetching and manipulation needs of the application using platform database objects.
• Used series of Ant Scripts to commit and pull files from github.
• Used ANT script for manual deployments and also used CICD with Jenkins for automated deployment.
• Proficient in Data Migration from Traditional Applications to Sales Force using Data Loader Utility, Informatica On Demand and Cast Iron.
• Deployed the code to production, and handled the merger process of accounts and contacts.
• Implemented Angular JS UI framework on websites which are likely to change a lot over the life cycle.
• Designed, developed and deployed Apex Classes, Triggers and packages for various functional needs in the application.
• Designed the Custom Visualforce pages for Lead conversion and merging duplicates.
• Created email templates and inbound emails using Visual force for the clients and customers.
• Integrated with external system using WebServices Callouts for cleansing the Address and save the data in the pages of salesforce.com and SOAP and REST based Web Services for extracting the data from external systems to display in the pages of salesforce.com.
• Managed Different SFDC Sandbox environments for Dev/Test /UAT environments.
• Coordinated the process of UAT defect fixes and support.
• Provided support ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow and triggers.
• Developed and configured various Reports for different user profiles based on the need in the organization.
• Used the Force.com IDE for testing and migrated the code to the deployment instance after testing.

Environment: Saleforce.com platform, Tableau, Apex, CRM, Visual Force Pages, CPQ, Apttus, Web logic, Data Loader, Workflow & Approvals, Reports, Custom Objects,AngularJS,Jitter bit Data Loader,iOS, Angular Js Android, Custom Tabs, Email Services, Security Controls, Sandbox data loading, AppExchange, HTML

Confidential, Richfield, Minnesota

Senior Salesforce Admin/ Developer

Responsibilities:

• Interacted with Business users for requirements gathering, analysis and development.

  Worked on various Salesforce.com Standard Objects including Accounts, Contacts, Reports, Dashboards, Events and Tasks.

• Developed various Apexclasses, Controllerclasses and ApexTriggers for various functional needs in the application.
• Developed various CustomObjects, Formula fields, Master-Detail, Lookup relationships, Tabs and validation rules.
• Created various Profiles, Roles, Page Layouts and configured the Permissions based on the Organization hierarchy requirements.
• Implemented the requirements on salesforce.com platform and Force.com IDE plug-in using Eclipse.
• Maintain and support the objectives of current Customer Relationship Manager (CRM) and Apttus Configure, Price, Quote ( CPQ) systems.
• Focal areas will include, but are not limited to, Apttus CPQ as primary CRM/ CPQ application for product configuration, program pricing and quote automation.
• Used the Java Ant for testing and migrated the code to the deployment instance after testing.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response for automatingbusinesslogic.
• Experience working in service cloud, supporting cases, developed workflows and triggers for automated case resolutions.
• Used Jitter bit Data Loader as an import tool we can Insert new records, update existing records and perform upsets
• Developed Cascading Style Sheets (CSS) for creating effects in Visual force pages.
• Used AngularJS HTTP methods to retrieve employee task data from entity models.
• Created Workflow rules and defined related tasks, email alerts and field updates.
• Implemented Pick lists, Dependent Pick lists, lookups, Master detail relationships, validation and formula fields to the custom objects.
• Created custom controllers and controller extensions while developing Visual Force pages.
• Developed the Apex Triggers to ensure the correct data entries in to the system.
• Developed Test classes and maintained the proper code coverage to deploy in to the production
• Developed Validation rules on various objects. Also, created Assignment rules on Lead object to assign the Leads automatically to various groups of users based on the region.
• Worked on Web to Lead and Web to Case.
• Created Assignment rules on Case object to assign the web to Cases automatically to Queues and users based on the products.
• Pre-Deployment, Deployment and Post-Deployment activities in Production.
• Worked with App exchange application Informatica for data migration.
• Created email templates and inboundemails using Visualforce for clients and customers.
• Utilized Chatter for effectively communicate with the users in the Organization.
• Developed business documents for Salesforce.com Custom objects.
• Implemented Salesforce.com web services client using Sales force webservicesAPI, Java, XML and partner WSDL.
• Developed several CustomReports&Dashboards to better assist managers and also report folder to provide report accessibility to appropriate personnel.
• Involved in Agile methodology, Scrum which dramatically improved productivity and reduced errors.

  Provided training to business users about the system.

Environment: Saleforce.com, Force.com Platform, Apex Classes, Chatter,AngularJS, CPQ Apttus,Visualforcepages,Jitterbit, controllers, custom objects, custom tabs, email services, Java, workflow & approvals, reports, security controls, Eclipse IDE, WSDL, Windows

Confidential, Dayton, OH

Salesforce Developer/Admin

Responsibilities:

• Involved in salesforce.com Application setup activities and customized the apps to match the Functional needs of the organization.
• Created process flows utilizing the software development life cycle and agile development methodology.
• Written Test Classes to meet Unit testing before migrating from Sandbox to Production environment.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Created new custom objects, assigned fields, Dependent Pick-lists, Record lists, Custom tabs, Components and Custom Apps.
• Worked extensively on Accounts, Contacts, Leads, Opportunities, Activities and Customized Objects for Layouts, record types and validation rules.
• Specially worked on Case Management with Workflow & Approval Process, User Entitlements and Role hierarchy for Salesforce.com Applications. Specially worked on Case Management with Workflow & Approval Process, User Entitlements and Role hierarchy for Salesforce.com Applications.
• Written SOQL, SOSL query language necessary for the application in Apex Classes and Triggers.
• Worked on data migration using data loader from excel sheets.
• Responsible for querying sales force tables using SOQL and SOSL.
• Created different templates in visual force and HTML.
• As SFDC administrator interacted with various business areas to gather requirements and develop data model to suit complex business needs.
• Designed various HTML Email templates for Auto-Response to customers
• Supported the data migration activities for migration of data from various business sources with the support of salesforce.com.
• Created the workflows and for automated lead routing lead escalation, alerts and custom coaching plans.
• Implemented different levels of security to hide the important information from the users.
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from internal systems.
• Worked on Encryption of custom fields with the help of master encryption key to encrypt the data.
• Developed project in agile environment and played role of Scrum Master.
• Participate in JAD sessions with Business users, Analysts Managers to discuss the Business requirements.
• Created Queues, Public Groups and Email Templates.
• Used JIRA and for issue tracking and project management.
• Work with different business groups to get new Veeva enhancement requirements.
• Collect & discover requirements to integrate Documentum with Veeva Vault.
• Create user requirements for integration with Veeva Vault.
• Create and validate Test plan, Test Scenarios, and Test cases with Testing Team.
• Work with UAT Team to prepare user Acceptance Testing
• Performed Smoke Test on Build Release before delivering to Testing Team
• Integrated with Microsoft outlook 2007 for case management i.e., Email-to-case.
• Used Data loader, Demand tool for migration of data into salesfore.com.
• Good Experience in mapping fields from legacy system to salesforce.com for data migration.
• Good understanding of Governor limits and implemented code based on understanding limitations.

Environment: .com Custom/Standard Objects, Custom Tabs, Jira, Page Layouts, Force.com Web Services API, SOQL/SOSL Queries, Workflow & Approvals, Reports, Eclipse, Force.com Eclipse Plug-in, SalesForce.com sandbox data load, Email Services, Security Controls, HTML, Java Script, CSS, WSDL, SOAP, AJAX, MVC Design Patterns.

Confidential

J2EE Developer

Responsibilities:

• Developed UI components and assets using JSP, HTML, DHMTL, XML and JavaScript/jQuery.
• Involved in developing Class diagrams, Sequence Diagrams using UML.
• Designed UML Use Cases and Sequential diagram for the parts warranty module.
• Followed Agile methodologies (scrum, extreme programming) and test-driven development.
• Developed Web Screens using JSP/Struts/Spring Web Technology.
• Wrote Store procedures related to the parts warranty module tables.
• Involved in writing Validation Scripts using JavaScript.
• Involved in writing Scripts using AJAX/CSS/HTML.
• Integration testing of the modules.
• Developed HTML and JSP pages for user interaction and data presentation.
• Developed JSPs to implement the business logic, and use Java beans to retrieve the data.
• Involved in Coding of Enterprise JavaBeans, which implements business rules, and business logic.
• Involved in developing the Java classes and JavaBeans.

Environment: Core Java, JSP, Servlets, EJB, HTML, UML, EJB, Java Beans, MySQL v5.2 CE, JUnit, CVS, Developer, Apache Tomcat Web Server v7.0, WebLogic Application Server v8.