SUMMARY:

• Around 8+ years of IT experience in Salesforce CRM. Experience in Salesforce administration, configuration and development with exceptional analytical, troubleshooting, and communication skills.
• Experience implementing SFDC implementations on Sales Cloud, Service Cloud, Chatter & integrating with other App - exchange products.
• Experience migrating Salesforce from Classic to Lightning interface
• Experience using Apex and Visualforce Pages.
• Implemented Communities, Partner and Customer Portals.
• Experience in Account, Case, Opportunity and Knowledge Managements.
• Experience in developing and maintaining email templates within Marketing Cloud.
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Reports, Dashboards, Tasks and Events
• Experience in creating standard and custom types Reports and dashboards.
• Experience in Data Migration using data loader and deployment activities using ANT, Eclipse & change sets.
• Knowledge of APEX, Visual Force, Salesforce APIs, SOAP or REST-based web services, and SOQL
• Experience designing test plans, performing unit testing, and writing test classes to ensure proper code coverage.
• Developed user interfaces pages, components and page layout using Visual Force, Lightning, and Apex.
• Developed automation and process improvement opportunities through tasks, process builder workflows, validation rules and alerts to improve the usability of Salesforce.
• Identified root causes of production issues and provided resolutions.
• Worked with business and technical teams to understand business requirements, analyze complex business problems, design, develop/configure, and administer SFDC.
• Participate in best practices with regards to system maintenance, security, configuration, development, data-governance, testing, data integrity, etc.
• Experience implementing and supporting AppExchange apps integration
• Exposure to Salesforce CPQ.

PROFESSIONAL EXPERIENCE:

Confidential, Redwood City, CA

Salesforce Developer/Admin

• Administered and maintained Salesforce implementation for 300+ users.
• Designed Apex classes, Visualforce pages and triggers to override standard pages to meet business requirements.
• Designed and deployed Custom tabs, Approval Processes and Auto-Response Rules for automating business logic.
• Used Data Loader to perform import and export of Salesforce data.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to manage user access & security.
• Configure salesforce and marketing cloud integration user along with configuration in salesforce.
• Worked on converting Salesforce classic Visualforce pages into Lighting using Lighting components and Lightning App builder.
• Implemented Lead, Sales and Support processes to automate to help business to consistently meet their targets.
• Implemented and maintained various Reports (summary, matrix) and dashboards to assist managers to better utilize Salesforce as a sales tool.
• Worked on Service Cloud and Sales Cloud implementations. Experience in developing and maintaining email templates within Marketing Cloud.
• Implemented Email to Case and Web to Case to create incidents in Salesforce.
• Implemented Web to Lead functionality and integrated with Salesforce using REST bulk APIs.
• Created Custom Objects and defined lookup and master-detail relationships on the objects. Also created junction objects to establish connectivity among objects.
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.
• Key member of the development team in backlog grooming, sprint planning, sprint review and sprint retrospective meetings.

Confidential, Orlando, FL

Salesforce Developer/Admin

• Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Configured Web-to-Case, Web-to-Lead functionalities in Salesforce in order to collect the cases and leads.
• Implemented Case assignment and Case escalation rules.
• Configured Picklist values for various Record Types.
• Worked with the offshore and onsite teams to validate functionality, ensure acceptable performance, and scalability of the core systems.
• Created Reports and Dashboards to ensure that client data and report outputs are in sync with the source data.
• Collaborated with Engineering, Marketing, and other teams to define test plan, automation strategy, processes and priorities
• Closely worked with other SalesForce.com consultants while implementing the solutions for the needs of organization.

Confidential, Dallas, TX

Salesforce Consultant

• Configured Account Contact and Address Management as per the Client Requirements.
• Created virtual Business Component with custom code for additional functionality and validation.
• Implemented Error Handler functionality for tracking errors.
• Worked on Workflows for implementing Account Hierarchy creation process.
• Worked on Runtime Events for invoking Business Services.
• Created the technical design document for Cost of Goods and Employee integrations.
• Worked on various aspects of Siebel Application like visibility rules based on positions and responsibilities, Workflows, various Siebel constructs like MVG applets, pick lists, Applets, Views, various Navigation methods.
• Implemented the Declarative Configuration Alternatives using Data Validations, User Properties, Workflows and Run time Events.
• Involved in Administration activities migrating the repository from development to testing environment and assisting the production support team during deployment activities.
• Involved in resolving the issues found during Unit Testing & User acceptance Testing.
• Responsible for collecting, understanding, and transmitting the business requirements for the project, and translating these into functional specifications and detailed test plans.
• Coordinated with onsite coordinator on a regular basis regarding the project activities.

TECHNICAL SKILLS

Tools: Apex Data Loader, Eclipse IDE, Salesforce.com, Force.com, Apex Class, Visualforce pages, XML, AJAX, JSON, HTML, CSS, JavaScript, and Eclipse.

Others: Git, Jenkins, Docker, Selenium WebDriver, MySQL, Oracle, Jira, BiqQuery