PROFESSIONAL SUMMARY:

• Around 8 years of IT experience, with 7 yrs exp. in Salesforce Development/Administration including analysis, modeling, design, Coding, testing, Maintenance of CRM systems on Windows Platform as well as an professional Implementation Analyst well versed in implementing product suites.
• Great knowledge of SalesForce and its Development Life Cycle.
• Experience in SFDC Development in implementing Apex classes, Triggers, Visual Force, Force.com IDE, SOQL and SOSL.
• Extensive experience of automating complex business processes using declarative features such as workflows, approval process and dynamic approval process.
• Implemented security and sharing rules at object, field and record level for different users at different levels of organization.
• Created various profiles, roles and configured the permissions based on the organizational hierarchy.
• Experience in Administration, Configuration, Implementation and Support of Salesforce CRM and Salesforce SFA applications.
• Extensive experience in creating Workflows, Approval processes, Validation rules and sharing rules.
• Experience in using data tools like Apex Data Loader, Import Wizard.
• Proficiency in web technologies like HTML, XML, CSS, JSP, JQuery JavaScript and databases such as SQL Server and MySQL.
• Working knowledge on Reports, Dashboards, and Analytic Snapshots.
• Experience in SalesForce Configuration using Roles, Profiles, User Creation, Email Services, and Page Layouts.
• Ability to develop practical solutions and methodologies, develop point - of-view, delivery methodologies related to SFDC and understanding of project life cycle and development methodologies.
• Customized standard objects like Accounts, Opportunities, Contacts.
• Experience with Outlook Integration, Single Sign On, and SalesForce to SalesForce functionality’s.
• Experience evaluating and integrating SalesForce AppExchange solutions within overall implementation
• Experience in SFDC Integration using Web Service and Apex Programming, Salesforce Service Cloud expertise.
• Ability to interact with technical and functional staff at all levels and excellent oral, written communication and presentation skills.

TECHNICAL SKILLS:

SalesForce Tools: Eclipse,Force.com Developer console Explorer,Force.com Data Loader, IntelliJ, SublimeText, Mavens, Force.com Excel Connector, Force Connect for Outlook, Force Platform (Sandbox, and Production).

SalesForce Technologies: Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force (PagesComponents & Controllers), S-Controls, Apex Web Services, Apex Data Loader, Dashboards, Reports, Analytic Snapshots, Custom Objects, Workflow rule, Approvals, Case Management Automation, Apex Batch, Jitterbit

Operating Systems: Windows XP/7/8/10, Linux, Mac.

Documentation Tools: MS Office product: Word, PowerPoint, Access, Excel, Outlook

Programming Languages: C, HTML, XML, JAVA, CSS,JSP, JQuery, JavaScript, BootStrap2, BootStrap3

PROFESSIONAL EXPERIENCE:

Confidential, Manhattan, NY

Senior Salesforce Developer

Responsibilities:

• Assigned to CCE Project on developing a Customer Portal Project, attended daily sprints with Offshore team from Europe.
• Developed VisualForce pages, triggers and Page Components for the existing application. Created a design for the Cart application which helped in the team in developing other application for other offshore CCE project.
• Configured SObjects to use between different visualforce components to help in designing an application to be used for Mobile application.
• Developed, design and deployed different visualforce pages to execute business rules for Customer Portal.
• Used SOQL and SOSL for data manipulation and fetching concrete data and applying validation rules.
• Worked on test classes to achieve the threshold 85% set by Coke.
• Used Extensively JavaScript, HTML and CSS as the project was full development phase.
• Worked extensively on Apex Classes, Apex Components, Triggers, Static resources and Packages.
• Used Data-loader to extract and upload the records as required for applying the business rules.
• Extensively worked with Translation Workbench, Custom Settings and Custom Labels for implementing the translations for each country.
• Created Dashboards and Dashboard Components and implemented multiple levels of Dashboards and scheduled Dashboard refresh.
• Great hands on experience with creating validation rules, Custom Fields, Custom Labels and performed sandbox refreshing with issues reflecting in Production.
• Used Copado deployement tool for depolyement to production and Sandboxes.
• Developed CCE messaging tool functionality for the website cokecce.
• Developed calendar functionality and integrated records using Jitterbit integration tool.
• Provided solutions for Mobile 360 Project in designing a new REST API to integrate SAP BASIS and Salesforce.
• Designed and developed API calls for 360 aura Platform to integrate companies Mobile and SAP plans.
• Developed several business stratergies to improve the product sales in offsite countries by daily standups with managers.
• Also participated in regression testing of both Mobile and Salesforce Project.
• Version One- agile management software was used. Participated in Daily Sprint meetings to mitigate production issues with the managers.
• Also Wrote user stories in guidance of Architect, modified Basis Values for the product depending the business logic.

Confidential, Manhattan, NY

Salesforce.com Developer

Responsibilities:

• Attended meetings and interacted with various business team members to gather the requirements.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Experience working in Sales and Service clouds.
• Experience in Lead Generation and Conversion, supporting cases, developed workflows and triggers for automated case resolutions.
• Maintained the Products sync with the external application.
• Implemented Web-to-lead,Web-to-Case and Email-to-Case to generate new Leads and Cases.
• Defined Apex triggers in SOQL to make complex validations possible.
• Developed Visual Force Pages and used standard, Custom Controller and controller extensions.
• Developed various Custom Objects, Web Tabs, Visualforce Tabs, Visualforce Components.
• Defined lookup and master-detail relationships on the objects. Also created junction objects to establish many-many relationship among objects.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Worked on Custom Settings and Email Services for automation using Apex Classes
• Experience in using Dynamic SOQL, SOSL and DMLs.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Used SOQL & SOSL for data manipulation needs of the application by preprocessing records and generating Sets and maps to avoid hitting the Governor Limits.
• Worked on test classes to achieve deployment at 90%.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic.
• Performed the sandbox refreshes and maintained all post refresh activities.
• Uploaded about close to a million records using the Data loader and experienced in cleansing and De-duplicating bulk loads.
• Peformed integration of SQL Server 2010 with Salesforce SOAP Box.
• Migrated data from legacy system to salesforce.com using Data loader & SQL server.
• Involved in Data validations and Data migration from its legacy systems by mapping the company information using the backed database SQL Server.
• Created the workflows for automated lead routing, lead escalation, alerts and action items.
• Worked on various AppExchange products according to the needs of the organization.
• Created Dashboards and Dashboard Components and implemented multiple levels of Dashboards and scheduled Dashboard refresh.
• Customized the Reports & Dashboards to track usage for productivity and performance of business centers and their sales teams.

Environment: Force.com platform, Salesforce.com Unlimited Edition, Apex Language, APEX, Web services, Visual Force (Pages, Component & Controllers), Sales cloud, Service cloud, Apex Data Loader, HTML, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, BMQL, BML, Security C ontrols, Sandbox data loading, Eclipse IDE Plug-in, Force.com, Windows 7.

Confidential, St. Louis, MO

Salesforce.com Developer

Responsibilities:

• Configured/customized the Salesforce application as per the client’s requirement.
• Project was core for CTI integration with various sales representative for CCI from Mexico and Europe.
• Used Open CTI in Javascript to embed API Calls and process as there were few pages common for Offshore customers.
• Sued CTI systems in JavaScript to embed API calls and Processes.
• Customized the objects like Account, Contact, Lead, Opportunity and Campaig
• Used detailed knowledge of application features and functions to assess the scope and impact of business needs throughout analysis and completion of all enhancement specifications for each business partner and cross impacted groups
• Documented cross functional requirements and walkthroughs for each system interface team
• Built relationship across multiple technology, operations, services, sales, program and product team to accomplish end goal
• Facilitated requirements gathering cross multiple vendors and organization
• Tracked and maintained the requirements to functionality traceability and use case traceability
• Performed the detailed analysis of functional and technical requirements; designed and deployed the custom objects; identified the lookup and master-detail relationships; and created the junction objects.
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy.
• Created new custom objects, assigned fields, designed page layouts, custom tabs, components, custom reports.
• Implemented pick lists, dependent pick lists, validation and formula fields to the custom objects.
• Implemented the validation rules on the objects and tabs, Page layouts, Custom tabs, and Components to suit to the needs of the application.
• Implemented the workflows and approvals for various functional requirements.
• Implemented the searching and tagging functionality; developed various custom reports and dashboards for data analysis.
• Deputized in absence of manager and undertook a range of administrative duties.
• Organized and scheduled the meetings to know the requirements and to explain the application usage.
• Developed APEX Classes, Controller Classes and APEX Triggers for various functional needs in the application.
• Designed and developed SFA based Application on Force.com Platform in Salesforce.com environment with Apex programming language at backend and Visual-Force pages as user interface.
• Developed various Custom Objects, Tabs, Components and VisualForce Pages and Controllers.
• Administered, configured, maintained Salesforce.com application user profiles, roles, assigned Permissions, generated security tokens, validation Rule, upgrade installation.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application.
• Created and deployed Several Reports using salesforce.com platform.
• Created and used Email templates in HTML and Visualforce.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Used field level security along with page layouts to manage access to certain fields.
• Used 3rd party tools like Pentaoh to sync data from salesforce to MK directory.
• Used Data Loader to Insert, Update and Delete bulk records in salesforce.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Wrote SOQL and SOSL statements within custom controllers, extensions and triggers.
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.
• Worked on Unit testing, for the customizations and developments done during the project.
• Modified existing customizations using XML metadata files and responsible for migrating customization changes from sandbox to production
• Integrated Microsoft Outlook with Salesforce CRM which syncs email, calendar, tasks and reminders.
• Configured Profiled-based IP address restrictions, Organization-wide IP address restrictions and Profile-based login hour restrictions.
• Managed tasks like unlocking/resetting passwords, modifying data and created ad hoc reports.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the needs of the organization.

Environment: Salesforce Enterprise Edition, Apex Language, Visual Force (Pages, Component & Controllers, SOQL, SOSL, Custom/Standard Objects, Custom Tabs, Page Layouts, Workflow & Approvals, Reports, Dashboards, Sandbox, AppExchange Applications, Microsoft Outlook

Confidential, Renton, WA

Salesforce.com Developer

Responsibilities:

• Involved in requirement gathering, analyzing the information, documenting the functional and non-functional requirements.
• Creating a custom object called Global History object which mimics the standard history table.
• Creating a batch Apex class which copies the bulk records from history tables of each detail object inserts them into the Global History object.
• Helped to automate some business processes by creating workflows (email notification/fields/updates/tasks)
• Created the Dashboards, Reporting Tabs and Pages based on the available data.
• Worked on Creating Visualforce Pages on Force.com IDE Platform and Eclipse.
• Developed Apex Classes and triggers to provide functionality to the visual pages.
• Created different Formula Fields for the various standard and custom objects.
• Performed the testing operations on the VisualForce Pages, Custom Objects and Reports. Responsible for creating test methods to provide maximum coverage to the triggers and other Controller Classes.
• Created many Approval Process needed in the different stages of the application.
• Provided on-going support to identify, troubleshoot and quickly relay production issues to team.
• Implemented Salesforce.com web services client using Salesforce web services API.
• Strong functional & analytical skills in understanding the Business Processes & CRM objectives and recommending the "right-fit" solution.
• Extensively uploaded data using Data Loader.
• Used SOQL and SOSL for data manipulation needs of the application using platform database objects.
• Performed object cleanup and data migration to and from Salesforce.com.

Environment: Saleforce.com platform, Salesforce Unlimited Edition Data Loader, HTML, Workflow & Approvals, Reports, Custom Objects, Sales cloud, Service cloud, Custom Tabs, Email Services, Security Controls, Apex language, Java Script, Visual Force (Pages, Component & Controllers), Sandbox data loading, Eclipse IDE Plug-in and Windows 7.

Confidential, Beaverton, OR

Salesforce.com Developer

Responsibilities:

• Interacted with Business users for requirements gathering, analysis and development.
• Worked on various Salesforce.com Standard Objects including Accounts, Contacts, Reports, Dashboards, Events and Tasks.
• Deployed the code over sandboxes using Change set.
• Written Test Cases to check code coverage in Apex Classes and Apex triggers.
• Developed various Apex classes, Controller classes and Apex Triggers for various functional needs in the application.
• Developed various Custom Objects, Formula fields, Master-Detail, Lookup relationships, Tabs, validation rules.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response for automating business logic.
• Created Workflow rules and defined related tasks, email alerts, and field updates.
• Implemented Pick lists, Dependent Pick lists, lookups, Master detail relationships, validation and formula fields to the custom objects.
• Created email templates and inbound emails using Visual Force for clients and customers.
• Enabled Chatter for the Organization and to effectively communicate with the users in the Organization.
• Implementation of Data Loader for loading the data.
• Developed business documents for Salesforce.com Custom objects.
• Worked on different portals like Self Service Portal, Partner Portal and Customer Portal.
• Implemented Salesforce.com web services client using Salesforce web services API, Java, XML and partner WSDL.
• Developed several Custom Reports & Dashboards to better assist managers and also report folder to provide report accessibility to appropriate personnel.
• Involved in Agile methodology, Scrum which dramatically improved productivity and reduced errors.
• Provided the training to Business user's about the system.

Environment: Saleforce.com, Force.com Platform, Apex Classes, Chatter, Visual force pages, controllers, custom objects, custom tabs, email services, Java, workflow & approvals, reports, security controls, Eclipse IDE, WSDL, Windows.

Confidential, San Antonio, TX

Salesforce.com Developer/Administrator

Responsibilities:

• Performed the role of Salesforce.com Administrator in the organization.
• Interacted with various business team members to gather the requirements and documented the requirements.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to manage sharing access among different users.
• Configured Profiled-based IP address restrictions, Organization-wide IP address restrictions and Profile-based login hour restrictions.
• Managed tasks like unlocking/resetting passwords, modifying data and created ad hoc reports.
• Maintained language settings and advanced currency management.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Used field level security along with page layouts to manage access to certain fields.
• Integrated Microsoft Outlook with Salesforce CRM which syncs email, calendar, tasks and reminders.
• Developed a web-to-lead functionality to Companies website which directs leads to Salesforce CRM.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the needs of the organization.
• Created custom Dashboards for manager’s home page and gave accessibility to dashboards for authorized people.
• Performed troubleshooting of user accounts using Login access.

Environment: Salesforce Enterprise Edition, Visualforce, Custom/Standard Objects, Custom Tabs, Page Layouts, Workflow & Approvals, Reports, AppExchange Applications, Microsoft Outlook.