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Project Management Intern Resume

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Arlington, VA

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SUMMARY:

  • A visionary and forward thinker with over 6+ years of technical expertise and business acumen necessary to build successful digital products | Customer - focused Business Analyst with effective organization and presentation skills | Optimally functions in a collaborative and receptive environment | Managed and delivered numerous projects for organizational verticals to include government, technology, telecommunications, and healthcare.

TECHNICAL SKILLS:

Databases:: MySQL, Microsoft SQL Server, MS Access

Applications: SOAP API, REST API, Microsoft Visio

Languages: Java, Python, SQL, XML

Tools: JIRA, Confluence, Tableau, Salesforce CRM, MS Project, Microsoft Office Suite

Business: IT Project Management, Product Management, Product Roadmaps, Requirements Gathering Data Analysis, Risk Management, Agile Methodology, Scrum Framework, Digital TransformationFinancial Modelling and Forecasting, Wireframes, A/B Testing, User Acceptance Testing (UAT)

PROFESSIONAL EXPERIENCE:

Project Management Intern

Confidential, Arlington, VA

  • Managed relationships and interactions with current and potential customers using Salesforce CRM
  • Cleansed, mapped, and transformed data sets to create analytical solutions that improve efficiency and recommend potential use cases
  • Improved user experience (UX) measures by 25% through increased customer feedback, synthesis of solutions, and frequent iterative changes targeting customer needs

Business Analyst

Confidential

  • Led and collaborated with individuals at all levels and functions of the service delivery organization to analyse process gaps and define project scope and objectives for business operations
  • Worked closely with clients to create workflow scenarios, designed new process flows, and documented business process and scenarios from the conceptual to procedural level
  • Collaborated with Solution Architects, SMEs, and developers to define the Product Roadmap and Product Strategy
  • Provided functional and data expertise for service delivery process owners, including data mapping to proactively analyse and define business priorities
  • Performed data analysis on network performance metrics - Key Performance Indicators (KPIs) and Net Promoter Score (NPS®) - presented recommendations to the management
  • Documented Test Cases and assisted the Quality Assurance (QA) Team with the Test Plan
  • Documented the Traceability Matrix for tracing the requirements and the Test Cases related to them
  • Proactively managed multiple Global Projects (U.K., Europe & Asia) to improve operational and compliance risk management practices
  • Facilitated Sprint Planning, Daily Stand-ups, Story Writing, Prioritization, and Demo meetings as part of the Scrum routine

Assurance Engineer

Confidential

  • Led “Push on LTE” Project for cross-functional teams to enhance employee efficiency by 25% through the LTE Competence Development training
  • Administered information security (ISO 27001) internal audits, access management, risk management, compliance management, and documentation of processes and policies
  • Six Sigma: Assisted PMO on Ticket Quality Assurance and FLR (First Level Resolution) project
  • Completed Root Cause Analysis (RCA) for all SLA Breaches to resolve problems, improve KPIs, and provide exceptional customer service

Configuration Management Engineer

Confidential

  • Monitored network performance for all 3G and LTE Sites and delivered network performance statistical reports for both real-time and historical measurements
  • Managed the initial test and implementation of LTE Software for Bharti Airtel
  • Furnished and communicated the Daily Network reports, KPIs, and change management requests
  • Configured the 3G sites, managed the distribution of licenses and software to WBTS
  • Prepared the plan for Radio Frequency (RF) parameter changes across the network using Operations Support System (OSS) applications

Project Engineer

Confidential

  • Prepared Detailed Project Reports for Public Utilities (India) based on-surveys, field studies, and design engineering (AutoCAD) to reduce power losses by 22%
  • Prepared and reviewed engineering specifications, scopes of work, Bill of Quantities, and payment schedules
  • Educated the general public about the use of advanced metering infrastructure (AMI) and smart grid technology to reduce carbon footprints

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