SUMMARY:

• Professional with 6 years of IT experience with 4+ years of experience in Salesforce.com
• Working towards getting certified in other Salesforce areas.
• Experienced in all phases of Salesforce Software Development Life Cycle (SDLC) and project life cycle processes from analysis, design, development, testing, implementation and maintenance.
• Experience in designing Custom Objects, Custom Fields, Customizing Page Layouts, Workflow Alerts, Pick Lists, Record Types and Process builder, Custom Tabs, Reports and Dashboards, according to application requirements.
• Good understanding of Salesforce.com Governor Limits with an ability to optimize code to respect those limits.
• Excellent in Administrative tasks like Creating Profiles, Roles, Users, Page Layouts, Permission Sets, Email Services, Approvals, and Activities.
• Experience with web - to-lead, Web-to case, Email-to-case.
• Interacted with various business team members to gather the requirements and documented the requirements.
• Experience in SFDC Development in implementing Apex classes, Triggers, Visual Force, Force.com IDE, SOQL and SOSL.
• Used SOQL with consideration to Governor Limits for data manipulation needs of the application.
• Having a good overview on Lightning components and Lightning apps to provide better and more interactive interfaces to end users, which help in sales enhancements.
• Experienced in creating custom objects and junction objects with lookup relationship and master detail relationship, as per business needs.
• Expertise in implementing field level security and page level security based on the profiles.
• Performed work flows, e-mail services and approval processes using customization.
• Having a good understanding on how Sales Cloud, Service Cloud and Marketing cloud works.
• Ability for Strategic approach in understanding the business problem and initiate the requirement gathering.
• Excellent communication and inter-personal skills.
• A good team player who is accustomed to working in both large and small team environments.
• Ability to deliver special projects as needed in an effective and efficient manner meeting deadline.

TECHNICAL SKILLS:

Salesforce Technologies: Salesforce CRM, SOQL, Workflows & Approvals, Salesforce1 lightning, Custom Objects

Programming Languages: SQL, HTML

Custom Integration: Outbound Messages, Field Updates, Reports, Custom Objects, Custom Settings, Custom labels and Tabs, Email Services, Role Hierarchy

WORK EXPERIENCE:

Salesforce Admin/Developer

Confidential, Columbus, Ohio

• Worked on API integrations and web services.
• Developed the workflows and triggers.
• Interacted with customer operations managers to identify issues and areas of potential improvement.
• Supported business needs with technical design documentation.
• Prepared the technical design documents to provide the knowledge to the new team members
• Created test scenarios on sandbox environment, created the patches and moved it between Sandboxes and Production environments to place final implementations.

Salesforce Admin

Confidential . Richmond, VA.

• Administered incident response and break-fix systems.
• Interacted with various business/cross-functional team members to gather the requirements and documented the requirements.
• Designed and documented relevant system code and configurations.
• Customized standard objects and created custom objects and created relationships.
• Involved with different cross-functional teams to gather the requirements. Involved with different cross-functional teams to gather the requirements.
• Worked on page layouts, record Types, custom reports and dashboards.
• Created custom objects and defined lookup and master-detail relationships on the objects.
• Maintained user roles, security, profiles, and workflow rules wherever necessary.
• Used SOQL & SOSL to create the data manipulation needs of the application.
• Developed work-flow charts and diagrams to ensure production team compliance with client deadlines.

Salesforce Admin

Confidential . Owings mills, MD

• Involved in salesforce.com application setup activities and customized the application to match the functional needs of the organization.
• Created workflows, defined related Tasks, Time triggered tasks, email alerts, field updates to implement business logics.
• Customized standard objects and created custom objects and created relationships.
• Created record types and page layouts according to the business requirements.
• Created dashboards to present the reports according to the user profiles.
• Maintained processes of CSV import file updates for customer records into accounts, contacts using data loader and import wizard.
• Customized the existing apex classes and visual force pages, batch classes and schedule classes according to the requirement.

Salesforce Administrator

Confidential

• Created workflow & approval processes, validation rules, Auto-Response Rules, Approval process, email alerts and templates, and field updates.
• Created relationships among objects using Lookup and Master-detail relationships and various Profiles, Roles, Page Layouts, and Record Types and configured the Permissions based on Organization hierarchy requirements.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• WorkedonvariousSalesforce.com standard objects like Campaigns, leads, Accounts, Contacts, Opportunities, Products, Cases, Solutions, Reports and Dashboards.

Salesforce Admin

Confidential

• Agile Development Methodology was followed for the implementation and Interacted with various Business users for requirements gathering.
• Providing excellent customer service to sales force users.
• Experience in effectively translating the business requirements to system solutions.
• Deliver scalable, high-quality Salesforce services in support of our company mission.
• Experience in effectively translating business requirements into system solutions using apex and visual force.