SUMMARY:

• Around 4+ years of IT experience and 3+ years in SalesForce.com CRM Platform as Salesforce Developer and Administrator.
• Experience in Automation - Workflow Management, Queues.
• Experience in SFDC Administration, Deployment, Reports, Dashboards, Data Management.
• Experience in creating the relationships junction objects and Security like Master-Child, lookups, Entity Relationship data model, Roles, Profiles and permission sets.
• Extensive work experience using Force.com Web services (Rest,Soap) for implementing web services in the application for access to data from different users.
• Extensive experience Creating Profiles, Page Layouts, workflow alerts and actions, Dynamic Visual force pages and Approval workflow
• Created Workflow Rules to automate Tasks, Email Alerts, Field Updates, time-dependent actions and Outbound Messages
• Implemented security and sharing rules at Object, Field and Record level for different Users at different levels.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Well versed in migration and integration of CRM applications for large enterprise customers.
• Used Force.com Web services API for implementing web services to access data from different users.
• Extensive business knowledge and customization experience on various salesforce.com standard objects like Accounts, Contacts, Opportunities, Products and Price books, Cases, Leads, Campaigns, Forecasting, Reports and Dashboards.
• Experience in exporting and importing data using import Wizard and Apex Data Loader.
• Experience in implementation & Integration experience on SalesForce.com using Apex Language (Classes, Controllers &Triggers), Visual force Pages, Custom Tabs, Custom Objects, Reports and Dashboards.
• Experience in wide range of languages and tools such APEX, Visualforce, HTML5, Javascript, Angular JS, CSS and jQuery.
• Experience in realizing the business requirements to design on SalesForce.com platform by designing the required entities like custom objects.
• Experience in all phases of Software Development Life Cycle (SDLC) including analysis, requirement gathering, development, enhancements, testing, deployment and maintenance of enterprise applications.
• Experience with Agile software development practices and life cycle.
• Involved in using Lightning, Process Builder and Workflows.
• Installation, configuration and maintenance of SQL Server 2008 database.
• Created tables, indexes and views.
• Created and Modified stored procedures, Packages, Functions in PL/SQL using TOAD
• Created Indexes to improve the overall system performance.

TECHNICAL SKILLS:

Salesforce API tools

: pp Exchange Data Loader, Force.com Explorer, Change Set, Force.com Excel Connector, Force.com IDE, Workbench, SOQL Explorer and Force.com Migration Tool(ANT), Github, Jenkins, Metadata API.

Salesforce.com Development: Apex Classes, Apex Triggers, Test Classes, Apex Custom Controllers and Extension, Visual force (Pages, Components & Controllers), Validation Rules, Work Flows, Dashboards, Reports, Custom Objects, Force.com

Eclipse IDE Plug-in, Apex Web Services, Apex Explorer, Sandbox: Development and testing, Apex Data Loader, SOQL, SOSL, Ajax Tool Kit. Salesforce

Integration Tools: Data Loader

Languages: Ápex, Java, SQL

Database: MYSQL, Oracle 9i, Oracle 10g, SQL Server

Web: HTML, XML, CSS, JavaScript, SOAP Web Services, REST Web Services and WSDL

Platforms: Windows NT/2000/XP Pro/Vista/7, 8,10

Java Technologies: Java, JSP, JavaScript, JSON

PROFESSIONAL EXPERIENCE:

Confidential, Atlanta, GA

Salesforce Admin/Developer

Roles and Responsibilities:

• Involved in gathering the requirements from business administrators to have a clear understanding about the accurate project requirements and understand the business requirements.
• Used to Lightning Components access at the user, profile, Communities and organization level.
• Worked with various SalesForce.com objects like Accounts, Contacts, Leads, Opportunities, Cases, Reports and Dashboards.
• Used SOQL&SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Experienced in requirements gathering in Salesforce with Agile experience.
• Worked on Lookup Relationships and Master detail Relationships.
• Experienced in migrating the standard and custom objects in standard experience to lightning experience.
• Created Lightning Components added CSS and Design Parameters which improves performance.
• Experienced in creating Salesforce.com fields, page layouts, record types, searching, list views, etc.
• Created many Lightning Components and Lightning Quick Actions.
• Implemented Web-to-Case, Email-to-Case functionalities to provide a better customer support to the customers.
• Worked on Salesforce to Salesforce Connections.
• Developed complex workflows and approval processes for automating business logic.
• Written Apex Classes, Test Classes, Batch Apex Classes and Apex Triggers in the application for various Business/functional requirements.
• Worked on ANT Tool for Deployment process between the Orgs.
• Involved in querying Sales force tables using SOQL & SOSL using Force.com Explorer.
• Worked on Formula Fields for Report Metrics purpose.
• Developed and deployed Workflows and Approval processes for opportunities and products/ assets management.
• Worked on Case Milestones.
• Created and used Email templates in HTML and Visual force.
• Worked on applying Validations on Lightning Actions and Fields.
• Involved in Setting up of reminder emails and triggers.
• Developed SFDC Customized Reports, Dashboards and Processes to continuously monitor data quality and integrity.
• Worked closely with Business Users to enabled business process using SFDC.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Involved in using Lightning, Process Builder and Workflows. Worked on customization of visual force to have Lightning Experience for desktop and mobile applications.

Environment: Salesforce.com platform, Apex Language, Lightning Components, Workflow & Approvals, Custom Objects, Sandbox data loading, Eclipse IDE Plug-in, Email Services, Escalation rules, ANT Tool.

Confidential, McLean, VA

Salesforce Admin/Developer

Roles and Responsibilities:

• Involved in gathering the requirements from business administrators to have a clear understanding about the accurate project requirements and understand the business requirements.
• Used to Lightning Components access at the user, profile, and organization level.
• Worked with various SalesForce.om objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.
• Used Data Loader for insert, update, delete and bulk or export of data from Salesforce.com SObjects.
• Used SOQL&SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Experienced in requirements gathering in Salesforce with Agile experience.
• Experienced in migrating the standard and custom objects in standard experience to lightning experience.
• Created Lightning Components added CSS and Design Parameters which improves performance
• Created many Lightning Components and server-side controllers to meet the business requirements.
• Imported & created data from excel sheets into Leads, Accounts, Contacts and Opportunities using Data Loader and Import Wizard and scheduling tools to automate bulk data loading.
• Implemented Web-to-Case, Email-to-Case functionalities to provide a better customer support to the customers.
• Developed complex workflows and approval processes for automating business logic.
• Written Apex Classes, Controller, Extension Controllers and Apex Triggers in the application for various Business/functional requirements.
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Involved in querying Sales force tables using SOQL & SOSL using Force.com Explorer.
• Developed and deployed Workflows and Approval processes for opportunities and products/ assets management.
• Created and used Email templates in HTML and Visual force.
• Involved in Setting up of reminder emails and triggers.
• Developed SFDC Customized Reports, Dashboards and Processes to continuously monitor data quality and integrity.
• Worked closely with Business Users to enabled business process using SFDC.
• Data migration from legacy system to Sales force using Data Loader and CSV.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Involved in using Lightning, Process Builder and Workflows. Worked on customization of visual force to have Lightning Experience for desktop and mobile applications.

Environment: Salesforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Workflow & Approvals, Custom Objects, Sandbox data loading, Eclipse IDE Plug-in, Email Services, Escalation rules, Data Loader & Import Wizard.

Confidential, Columbia, MD

Salesforce Admin/Developer

Roles and Responsibilities:

• Worked on Accounts, Opportunities, Quotes, and Orders and implemented the logic based on the business needs.
• Created Page layouts, Record Types, Profiles, Roles, Permission settings, Users, and Sharing settings.
• Developed field & page layout customization for the standard objects like Account, contact, Leads.
• Maintained and gave permissions to communication templates based on Profiles.
• Created Reports and Dashboards as per the customer requirements.
• Worked on Record Types, Validation Rules and Page Layouts.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports.
• Created new custom objects, assigned fields, custom tabs, components, custom reports.
• Effectively created the pick lists, dependent pick lists and junction objects to establish the connectivity among objects.
• Developed Apex Classes, Visual force pages and Apex Triggers to develop the custom functionality as per the requirements.
• Involved in data migration from Excel to Salesforce using Apex Data Loader.
• Involved in End User Training for every time there is a new release to the salesforce.
• Documented the entire process starting from Requirement document to end user training document
• Run analysis on Salesforce.com Customer data sets (Leads and Contacts) to map out de duplication efforts.

Environment: Salesforce.com platform, Apex Language, Visual Force, Workflow & Approvals, Custom Objects, Email Services, Data Loader & Import Wizard, Reports, Dashboards, Custom Tabs, page layouts.

Confidential, Tysons Corner, VA

Inter/Jr. Salesforce Admin/Developer

Roles and Responsibilities:

• Good Knowledge in administration and have implemented security and sharing Rules at object, field, and record level for different users at various levels of organization.
• Knowledge in Development activities like developing Apex Classes, test classes, Visual force Pages, controllers &, Triggers.
• Worked efficiently with standard Salesforce.com objects like Accounts, Contacts, Leads, Cases and Opportunities.
• Created various workflow rules, profiles and permission sets based on the organizational hierarchy requirements.
• Configured Picklist Fields, Master-Detail Fields, Custom Formula Fields, and defined Field Dependencies for custom picklist fields.
• Created reports and Designed Dashboards.
• Developed Visualforce pages, Apex Triggers, Apex Classes, Test classes and Workflows.
• Hands on experience in using Data loader and data import wizard for data management in force.com platform.
• Ability to write SOQL, SOSL queries across multiple objects within the SFDC database.
• Knowledge in Java/J2EE, Oracle, and SQL.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Created custom Dashboards for manager's home page and gave accessibility to dashboards for authorized people.
• Integrated the Web Services for extracting the data from external systems to display in the pages of Salesforce.com.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Used field level security along with page layouts to manage access to certain fields.

Environment: CRM, Apex Language, Visualforce Pages, Workflow & Approvals, Reports, Dashboards, Custom Objects, Custom Tabs, Email Services, Java/J2EE, Oracle, and SQL, SOQL, SOSL, Salesforce.com, page layouts.

Confidential

Inter/Jr. Software Engineer

Roles and Responsibilities:

• Involved in various phases of Software Development Life Cycle (SDLC) of the application like Requirement gathering, Design, Analysis and Code development.
• Installation, configuration and maintenance of SQL Server 2008 database.
• Reviewing Requirements and Detailed Design Documents (DDD).
• Involved in analysis, design, and development and testing of different modules.
• Created tables, indexes and views.
• Created and Modified stored procedures, Packages, Functions in PL/SQL using TOAD
• Managing tables, indexes, constraints, views sequences, synonyms and stored program units.
• Extensively used complex SQL queries (Sub-queries and correlated sub-queries).
• Created Indexes to improve the overall system performance.
• Involved in tuning the SQL queries for performance improvement.
• Created synonyms to maintain the security to give access to specific users.