SUMMARY:

• Over 11+ years of Professional experience in Software Development with technical skills including Salesforce Administration, SFDC Configuration, Implementation and Support of Sales force and SFDC instances.
• Experience in SFDC Development in implementing Apex classes, Triggers, Web services API, Visual Force.
• Strong understanding of Salesforce.com and its Development Life Cycle. Extensive experience in developing Apex Classes, Triggers, Test Classes and writing Workflows, Integration, Force.com API, Custom Tabs, Custom Objects, Controllers, App Exchange Package & Custom Application.
• Dealing with functionalities related to sales cloud service cloud, Marketing cloud, Community Cloud, Custom Cloud and Analytics Cloud.
• Strong Knowledge in Salesforce Administration and Customization, Data Validation, Sales, Marketing.
• Experience in Administration, Configuration, Implementation, Lightning, and support experience with Salesforce platform.
• Experience in Salesforce Customization, Security Access, Workflow Approvals, Data Validation, data utilities, Analytics, sales, Marketing, Customer Service, and Support Administration.
• Integration of Salesforce.com with Siebel, Java, using Web Services API, Metadata API, SOAP & REST.
• Expertise in SFDC Development using Lightning Application, Apex Language, Visual Force Pages, Classes, Controllers, Triggers, Indexes, Locks Web Services, Components, Tabs, Apex Web services, Custom Objects, Reports, Analytic Snapshots and Dashboards, Profiles, Creating Roles, Page Layouts, Org - Wide default, Sharing rules, Work Flows.
• Hands on working experience in Role Hierarchy, Custom Profiles and public Groups creation and user management.
• Hands on experience in writing queries using SOQL and SOSL in Apex Classes and Triggers.
• Extensive experience in analyzing organization processes, converting business workflows into exact Salesforce.com workflows and configuring Salesforce.com to meet business requirements.
• Hands on Experience in creating Custom Objects, Custom fields, Page layouts, Custom Tabs, Reports and various other components as per the client and application requirements.
• Experience in Creating Roles, Profiles, Email Templates, Page Layouts, Workflows, Workflow Actions and Approval Process.
• Experience working across various SFDC implementations covering Sales Cloud, Service Cloud, Call center, Chatter & App-exchange applications.
• Administration experience on CRM Applications like Data Exports & Imports, Application Support, Security Administration, Maintenance, and User & Security Management.
• Developed Reports, Dashboards and Approvals to continuously monitor data quality and integrity. Expertise in Reporting, Customizing the Dashboard and Scheduling Dashboard Refreshing.

TECHNICAL SKILLS:

Salesforce.com: Apex, Visualforce, SOQL, SOSL, Apex Triggers, Apex Controllers, Json, Salesforce.com, Workflows and Approvals, AppExchange, Apttus CLM, Email Templates, DocuSign, Wave Analytics, Formulas, Validation Rules, zPaper Solutions, Eclipse, Apex Data Loader, SVN, Jenkins, Force.com IDE, Oracle Big Machines CPQ

Web Technologies: JavaScript, PHP, Angular JS, XML, HTML, XHTML, XSL, CSS, AJAX, ASP

Databases: Oracle 11g/10g, SQL Server 2008/05/2000 , MYSQL, DB2

Windows Family, MS: DOS, UNIX, SOLARIS

Programming Languages: C, C++, Java, Apex

PROFESSIONAL EXPERIENCE:

Confidential, FL

Salesforce Admin/Dev

Responsibilities:

• Worked with the user group for requirement gathering throughout the planning and implementation.
• Possess knowledge of CRM processes like Sales, Marketing, Customer Service, Customer Support, Business processes and recommended solutions to improve their processes using salesforce.com in the Service cloud.
• Experience in SFDC Administrative tasks like creating Profiles Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Validation rules, Reports, Dashboards, Tasks and actions.
• Experience in Data Migration using import wizard and Data Loader.
• Hands on experience in design, develop and implementing applications like Sales, Marketing, Partner Portal, and Service and Support modules.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Opportunities, Products, Cases, Leads, Reports and Dashboards
• Experience in creating Workflows, validation rules, CSS, HTML, DHTML, and JavaScript.
• Good experience with SOQL, SOSL, Relationships and Lookups.
• Expertise in building Visual Force Pages, Visual Force Custom Controllers, Components, Advanced Search Functionality, Custom Objects, Reports, Dashboards, Tabs, Tags and Components.
• A good team player with a strong work ethics, a positive attitude and ability to make the best use of resources.
• Excellent communication, analytical, interpersonal and presentation skills. Using Salesforce, I have automated the lead capturing, marketing, sales acquisition and service processes which maximized user efficiency and increased revenue and sales growth. With the use of integrations, custom objects, triggers and automated processes, I was able to streamline processes and build environments to better serve our clients and internal company and achieve their business goals.
• Created new lead generation programs using search engines, email, and social media to increase daily lead count at a reduced cost per lead.
• Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Created new User Accounts and assigned Profiles as per their role in role hierarchy.
• Defined Org wide default to restrict access from users.
• Customized Page layouts for Standard/Custom objects and assigned Record Types.
• Created Data Validation rules and Formulas as per business requirement.
• Worked with various salesforce.com Standard objects like Accounts, Contacts, Leads, Cases, Campaigns, Reports, and Dashboards.
• Created Workflow Rules to automate Tasks, Email Alerts, Field Updates, time-dependent actions and Outbound API Messages.
• Experience on Salesforce CRM platform Worked on different environment of SFDC such as Sales and Service Clouds and communities.
• Maintained user accounts sharing rules user roles user profiles field level security content folder rights groups and list view rights.
• Created Reports and Dashboards to track Opportunity pipeline/Stages for Management visibility.
• Administrated and monitored the company’s Salesforce CRM application. Created the workflows for automated lead routing, lead escalation and email alert
• Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.
• Involved in gathering customer requirements from business user teams spread over the Sales, Marketing and Customer service.
• Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Automated the business processes using out-of-the-box tools and services of Classic/Lightning Experience.
• Created and used Email templates in HTML and Visual Force.
• Integrated the Web Services by Fast Integration generating the necessary stubs from the WSDL files for extracting the data from the applications by using the home-grown web services by Sales and Service Cloud.
• Experienced in creating style guides, best practices and setting UI standards for enterprise/consumer applications.
• Tested apps by appending multiple components to a Lightning Application thereby deployed Applications from Sandbox to Production.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into salesforce.com, checking for the correctness of the data.
• Packaged and Deployed customizations from Sandbox to other environments.

Environment: SaleForce.com platform, Service Cloud, Service Cloud, Visual Force (Pages, Component & Controllers), Apex Language, Fast Integration, GitHub, Data Loader, HTML, Java Script, Eclipse IDE.

Confidential, IL

Salesforce Admin/Dev

Responsibilities:

• Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.
• Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Components for use in Salesforce1 mobile platform to make Lightning Application mobile.
• Retrieved some data and its functionality from Third-Party API’s and displayed within the lightning component.
• Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Tested apps by appending multiple components to a Lightning Application thereby deployed Applications from Sandbox to Production.
• Used refined global search in Lightning by developing Apex classes and Controllers.
• Creating standard operating procedures for various departments. Delivery, maintenance and continuous improvement. Finalize the deliverable and timelines
• Used refined global search in Lightning by developing Apex classes and Controllers.
• Experienced using Force.com IDE for creating, modifying, testing, and deploying Force.com Applications.
• Used SOQL and SOSL statements within Governor Limits for data manipulation needs of the application using platform database objects.
• Maintenance of installed Managed Packages in Lightning using Apex. Experienced in using Data Migration tool called Data Loader.
• Visualforce Pages for Lightning Experience, Alternates for Java Script Codes, Sharing Visualforce pages between Classic and Lightning.
• Worked on Lightning Process builder flows, Connect API, Chatter and quick Action.
• Built Lightning Component Tab for Salesforce 1 Navigation and Custom Applications in Lightning Experience.
• Involved with the quality assurance team to develop design test plan and test cases. Tested the final application for usability testing to verify whether all the user requirements were catered to, by the application.

Environment: Salesforce.com Platform, Force.com, Force.com Eclipse IDE, Lightning Experience, Lightning Components, Apex classes and Controllers, HTML, CSS, Data Loader, WSDL, SOQL, SOSL, Scrum, Custom objects, Custom fields, Web Services, SOAP, REST.

Confidential, NH

Salesforce Admin/Developer

Responsibilities:

• Worked with the user group for requirement gathering throughout the planning and implementation.
• Implemented the requirements on Force.com platform and Force.com IDE Plug-in using Eclipse.
• Created new User Accounts and assigned Profiles as per their role in role hierarchy.
• Directly responsible for managing sales and service cloud licenses at Ventech.
• Onsite point of contact for salesforce for the Business Engineering Team and Senior leadership including multiple SVP's and VP's. Participated in process improvement activities and provide system performance and usage metrics to track trends.
• Managed the database of the existing pipeline and performed administration, de-duplication and cleanup procedures.
• Worked with Sales Managers, other Salesforce.com admins, and IT Help Desk to provide user support for supported applications and business processes.
• Develop & maintain all reports, dashboards, workflows & sharing rules within Salesforce.com to improve visibility to activities, pipeline & forecast.
• Participate actively in change management efforts to implement better practices, new processes & improvements in overall performance.
• Work with Project Management and Development on new product rollouts and product enhancement releases.
• Assist Sales Operations Manager on optimization of SFDC instance- proactively identify process inefficiencies and streamline or automate them.
• Assisted in purchasing and administering new licenses and ensuring the system scalability.
• Worked with multiple teams to develop an interactive nomination portal and performance appraisal tool for the organization using HTML5, CSS and JavaScript.
• Defined Org wide default to restrict access from users.
• Customized Page layouts for Standard/Custom objects and assigned Record Types.
• Created Data Validation rules and Formulas as per business requirement.
• Worked with various salesforce.com Standard objects like Accounts, Contacts, Leads, Cases, Campaigns, Reports, and Dashboards.
• Created Workflow Rules to automate Tasks, Email Alerts, Field Updates, time-dependent actions and Outbound API Messages.
• Experience on Salesforce CRM platform Worked on different environment of SFDC such as Sales and Service Clouds and communities .
• Maintained user accounts sharing rules user roles user profiles field level security content folder rights groups and list view rights.
• Created Custom Lightning Events and registered respective Listeners and handlers to work with functionality of client’s requirement using Sales& Service Cloud.
• Created Reports and Dashboards to track Opportunity pipeline/Stages for Management visibility.
• Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Created Reports and Dashboards with the help of Salesforce Wave analytics.
• Journey Builder activities that customers used to integrate Sales, Service and Marketing Clouds.
• Designed various Web Pages in Visual Force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Created and used Email templates in HTML and Visual Force.
• Integrated the Web Services by Fast Integration generating the necessary stubs from the WSDL files for extracting the data from the applications by using the home-grown web services by Sales and Service Cloud.
• Experienced in creating style guides, best practices and setting UI standards for enterprise/consumer applications.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into salesforce.com, checking for the correctness of the data.
• Packaged and Deployed customizations from Sandbox to other environments using Force.com IDES.
• Help users with Chatter teams/Groups and follow application as well.

Environment: SaleForce.com platform, Service Cloud, Lightning, Visual Force (Pages, Component & Controllers), Apex Language, Fast Integration, GitHub, Data Loader, HTML, Java Script, Eclipse IDE, Subversion, .Net.

Confidential, MA

Salesforce Developer/ Admin

Responsibilities:

• Worked on various standard Objects like Leads, Accounts, Contact, Opportunities, Products and contracts that helps the company to maintain their information and make sales of the product.
• Created many of Roles and Profiles for the organization, which helps them in maintaining the Security for different individuals who are working in the organization.
• Developed Validation Rules for the Custom Objects and Approvals for some fields.
• Implemented field level Security, Profile, and audit trail setup.
• Customized several Formula fields, Workflow Rules, Validation Rules, Triggers, Apex classes.
• Created several Validation Rules, Custom buttons, and links on custom and standard objects.
• Create many of the custom controllers and custom Buttons which are used in the salesforce Lightning Visualforce pages.
• Developed APEX class, Controller class and APEX Triggers for various functional needs in the application.
• Created the many of the Reports and Dashboards, which helps the sales team in marketing their product.
• Created Visual Force pages and Components used repeatedly in Visual Force pages to reduce the case of overabundance whenever needed.
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Created Visual force pages in page layout of the custom objects, which helps us to describe the details of some of the standard objects, which are used in project.
• Scheduled Apex Batch jobs for processing large records.
• Involved in Data mapping specifications to create and execute detailed system test plans. The data mapping specifies what data will be extracted from an internal data warehouse, transformed, and sent to an external entity.
• Worked on data migration from databases to SFDC using Data Loader.
• Worked on Data Loader, which helps us to perform CURD operation with the help of CSV files.
• Created email templates and inbound emails using Visual Force for customers and clients.
• Used Sandbox migrated the code and deploying inbound and outbound change sets instance after testing.
• Implemented the salesforce.com applications using Agile Scrum Methodology.
• Integrated the Web Services for extracting the data from external systems to display in the pages of Salesforce.

Environment: Saleforce.com platform, Visual force, Apex Language, Triggers, Agile, SOQL, Service cloud, Change Set, Standard and custom controllers, Data Loader, Force.com, Eclipse IDE Plug-in, Work Flow-Approval, Custom objects, Custom tabs, Email service, Html, Web-service (REST and SOAP).

Confidential, MA

Sr. Salesforce Admin / Developer

Responsibilities:

• Worked with the user group for requirement gathering throughout the planning and implementation.
• Created new User Accounts and assigned Profiles as per their role in role hierarchy.
• Defined Org wide default to restrict access from users.
• Customized Page layouts for Standard/Custom objects and assigned Record Types.
• Created Data Validation rules and Formulas as per business requirement.
• Worked with various salesforce.com Standard objects like Accounts, Contacts, Leads, Cases, Campaigns, Reports, and Dashboards.
• Created Workflow Rules to automate Tasks, Email Alerts, Field Updates, time-dependent actions and Outbound API Messages.
• Maintained user accounts sharing rules user roles user profiles field level security content folder rights groups and list view rights.
• Created Reports and Dashboards to track Opportunity pipeline/Stages for Management visibility.
• Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Created Reports and Dashboards with the help of Salesforce Wave analytics.
• Tested apps by appending multiple components to a Lightning Application thereby deployed Applications from Sandbox to Production.
• Designed various Web Pages in Lightning Visual Force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Created and used Email templates in HTML and Visual Force.
• Integrated the Web Services by Fast Integration generating the necessary stubs from the WSDL files for extracting the data from the applications by using the home-grown web services by Sales and Service Cloud.
• Experienced in creating style guides, best practices and setting UI standards for enterprise/consumer applications.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into salesforce.com, checking for the correctness of the data.
• Worked with Salesforce.com team to make application certified.
• Packaged and Deployed customizations from Sandbox to other environments using Force.com IDES.
• Help users with Chatter teams/Groups and follow application as well.

Environment: SaleForce.com platform, Service Cloud, Lightning, Visual Force (Pages, Component & Controllers), Apex Language, Fast Integration, Data Loader, HTML, Eclipse IDE, Subversion.

Client: BNY, NY

Role: Salesforce Admin/Developer

Responsibilities:

• Worked with the user group for requirement gathering throughout the planning and implementation.
• Implemented the requirements on Force.com platform and Force.com IDE Plug-in using Eclipse.
• Created new User Accounts and assigned Profiles as per their role in role hierarchy.
• Defined Org wide default to restrict access from users.
• Customized Page layouts for Standard/Custom objects and assigned Record Types.
• Created Data Validation rules and Formulas as per business requirement.
• Worked with various Salesforce.com Standard objects like Accounts, Contacts, Leads, Cases, Campaigns, Reports, and Dashboards.
• Created Workflow Rules to automate Tasks, Email Alerts, Field Updates, time-dependent actions and Outbound API Messages .
• Created Reports and Dashboards to track Opportunity pipeline/Stages for Management visibility.
• Worked on generative data models using agile data conversions .
• Use the S-Control to pass data values using merge fields
• Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Created Data Validation rules and Formulas as per business requirement.
• Worked with various salesforce.com Standard objects like Accounts, Contacts, Leads, Cases, Campaigns, Reports, and Dashboards.
• Created Reports and Dashboards to track Opportunity pipeline/Stages for Management visibility.
• Designed various Webpages in Visual Force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Created and used Email templates in HTML and Visual Force.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into salesforce checking for the correctness of the data.
• Worked with Salesforce.com team to make application certified.
• Packaged and Deployed customizations from Sandbox to other environments using Force.com IDES.
• Used Chatter Customer Groups to share information with customers, respond to questions and move through deal terms.
• Used Chatter teams/Private Groups to share our project files and information with co-workers.

Environment: SaleForce.com platform, Visual Force (Pages, Component & Controllers), Apex Language, Data Loader, HTML, Java Script, Eclipse IDE, Subversion, Web services.

Confidential, NJ

Salesforce Intern

Responsibilities:

• Implemented new enhancements including creation of custom objects, workflows, email alerts, templates and UI changes.
• Participated in the logical and physical design sessions and developed design documents
• Created Various Profiles and roles, modified various sharing settings for the security needs of the application.
• Trained and Designed Apex Classes, Controller Classes, Controller Extensions and Apex triggers for various functional needs in the application.
• Used Pick lists, Dependent Pick lists, Record Types to enforce data quality.
• Worked with Organization Wide Defaults, Role Hierarchies, Sharing Rules and Manual Sharing to implement Record-based sharing.
• Generated sync of contacts, email alerts, events and tasks amidst Salesforce to Outlook and Outlook to Salesforce strongly.
• Hands-on knowledge on Salesforce AppExchange products installation, configuration and deployment.
• Performed the roles of Salesforce.com administrator in the organization.
• Created Relationships and created Junction objects to implement Roll-up Summary fields to aggregate data from child records on the parent.
• Experience in developing salesforce Apps, Components, Controllers and Events.
• Customized existing Visualforce to align with salesforce UI experience.
• Good exposure in using custom settings and custom labels.
• Knowledge on deployment of components using Standard Salesforce Change Sets and Force.com IDE
• Designed Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.

Environment: Salesforce.com platform, Data Loader, Apex Class, Visual force (Pages, Component, and Controllers), Security Controls, Custom objects and Fields, Time based triggers, Triggers, Workflow Rules, Data loader, Apex Schema Builders, and Custom Tabs.

Confidential

Salesforce Developer

Responsibilities:

• Using SFDC created detailed analysis of business and technical requirements and created solutions by customizing various standard objects along with Visualforce, Force.com API and web services.
• Developed and implemented workflows, field updates, email alerts, custom tabs, validation rules, approval processes.
• Developed and customized visual force pages using standard controllers, controller extensions, and custom controllers.
• Developed various visual force pages according to the needs of the application using different visual force components.
• Deployed SFDC package from organization to organization.
• Worked with various Salesforce.com objects Account, Contact, Leads, Opportunity, Cases, Order standard objects.
• Customizing the Application version using Apex triggers, Visualforce pages and SOAP API.
• Worked on Validation Rules, Workflows and Approval Processes.
• Created Reports and Dashboards to track Opportunity pipeline/Stages for Management visibility.
• Created triggers to enforce constraints on the fields and schedule tasks.
• Performed data migration into Salesforce App using Data loader with CSV files.
• Participated in Code review and suggested better ways of doing it.
• Used SOQL and SOSL conceding the governor limits to achieve the required result.

Environment: Salesforce.com, Force.com, SOQL, SOSL, Apex Classes, Controllers, Visual force, Sales Cloud, Service Cloud, Data Migration, Triggers, Data Loader, Workflow & Approvals, Custom Reports, Dashboards, Oracle, Windows.