SUMMARY:

• More than 5 years of experience in IT with more than 4 years of expertise in Salesforce.com CRM platform.
• Involved in multiple full Life Cycle salesforce.com implementations.
• Implemented various out of box approaches using Workflows, Visual flows, Process builder, Approval process, Assignment rules, custom metadata,custom settings,translation workbenches,lightning flows, lightning communities
• Have experience in implementing programmatical approaches using Apex, VF pages, triggers, batch jobs, lightning components, to match the business requirements
• Have a good understanding of CPQ, and its basics.
• Have been working in lightning platform since 1 year,which includes transition from classic to lightning, record page setup, developing lightning components, persona work etc
• Extensive experience Creating Profiles, Email Services, Page Layouts, Workflow Alerts and Actions, Dynamic Visualforce pages and Approval Workflow.
• Implemented security and sharing rules at Object, Field, and Record level for different Users at different levels.
• Have experience integration two application via REST API.
• Experience in wide range of technologies such as Apex, Visual Force, Java, J2EE, and JavaScript.
• Experience in SFDC Security - Org Wide Defaults, Roles, Profiles, Sharing Rules.
• Experience in Automation - Workflow Management, Queues, Public groups etc.
• Experience in SFDC Administration, Deployment, Reports, Dashboards, Data Management.
• Used Gear set to merge the configurational/ code changes properly, and make sure that necessary Sandboxes are not out of sync, prior to deployment.
• Knowledge on Apps - Web2Lead, Email2Case, Chatter.
• Created Workflow Rules to automate Tasks, Email Alerts, Field Updates, time-dependent actions.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Participated in each phase of one full SFDC lifecycle implementation, provided end-user training, post go-live support.
• Possess keen business acumen in analyzing and understanding business requirements, customer-value maximization and developing new business processes and revenue streams.
• Track record of providing excellent client satisfaction and management of business partners.

PROFESSIONAL EXPERIENCE:

Confidential

Sales Force Developer/ Administrator

Roles & Responsibilities:

• Designed, and developed Apex Triggers, Classes and VF Pages for various functional needs in the application and also have worked on improving existing code by following the governor limit guidelines.
• Implemented various business requirements by using out of box approaches like creating Custom Objects, Custom Settings, Custom metadata types, Custom Labels, Validation rules, Record types, Custom Tabs, Workflow rules, approval process, email alerts, process builder etc.
• Worked on Object transition from Salesforce Classic to Lightning platform, by using various lightning features, to give users an interactive feel, via path settings, highlighting panels, standard components like Notes and Attachments, shortcut panels to show look up object information, chatter panels, drag and drop attachment component and many custom made lightning components etc.
• Worked on initial phase 1 implementation of CPQ(Configure Price Quote), which involved creating product bundles, features, categories, Quotes, creating Discount schedules, product line items etc.
• Used Visual flows, lightning flows to create user interactive forms.
• Customized / Created lightning components to match the business requirements.
• Used Lightning communities to create a form for case creation/customer support.
• Created Batch jobs, Schedule jobs, Queues to modify the data related to huge object records.
• Used data loader to bulk update/create/upsert the record information related to objects.
• Created a framework using Apex flex queues to track a user process of granting login credentials to DASH (Customer portal).
• Used Duplicate Management rules for checking duplication of records based on fuzzy matching rules.
• Performed business testing in UAT with the business team for quality purposes.
• Used Rest API for third party integrations with our applications.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Managed the offshore team on daily basis, and also merged their work using gear set or git hub, to make sure the process in all the sandboxes are in Sync always, which is really essential for an org.
• Created profiles and implemented Object and field level security to hide critical information

Environment: Salesforce.com platform, Apex Language, Visualforce Pages, Data Loader, Salesforce Out of box approaches Security Controls, Sandbox data loading, lightning flows, lightning communities, Visual flows, CPQ, lightning components, lightning page/record page setup, Reports & Dashboards, REST API, Test class coverages etc

Confidential, Columbus, Indiana

Salesforce Developer/ Administrator.

Roles and Responsibilities:

• Played a major role in launching the Confidential using Salesforce.
• Involved in all phases of Software Development Life Cycle (SDLC) starting from Requirements Gathering and Design.
• Implemented JIT (Just in Time Provisioning) for the entire application as Single Sign-on Module.
• Designed the Apex Classes, Triggers with single architecture model, Visualforce pages and Visualforce components.
• Integrated many 3 rd party systems with CSS ( Confidential using REST and SOAP web services.
• Ensured the quality and best coding practices to avoid governor limits & view State issue across the applications.
• Designed and developed Validation Rules to maintain data quantity and data consistency.
• Developed Workflows and workflow actions to send emails, update fields and assign tasks.
• Supported in onboarding new locations through Account Creations, Role mapping and group access across the world (Australia, Mexico,Spain,France & Canada).
• Worked on Record Types, Validation Rules, Triggers and Page Layouts.
• Imported accounts and contacts data through Import Wizard.
• Worked on data migration from databases to SFDC using Data Loader.
• Used CSS, HTML tags, media queries, calling a static resource on to the Visualforce page and many more for a grandeur application.
• Worked on Translation workbench to translate and show the application in the selected language(Spanish, French, Portuguese and many more).
• Used either Change sets or ANT for deploying the metadata from one instance in to various Salesforce instances.

Environment: Salesforce.com platform, Cast Iron, ANT, SOQL, SOSL, Apex Language, CRM, Visual Force (Pages, Component ), Pages, Data Loader, Workflow & Approvals, Email Services, Security Controls, Sandbox data loading, Eclipse IDE, Translations, REST,SOAP,ANT .

Confidential, Detroit MI

Associate Salesforce Developer/Administrator

Responsibilities:

• Involved in all phases of Software Development Life Cycle (SDLC) starting from Requirements Gathering and Design.
• Worked in Scrum, Agile framework, methodology for inspection and to make sure the goals are reached for each part of the process.
• Involved in activities related to Saleforce.com setup, Configuration, customization, Administration, Development, Data Migration and deployment of application to force.com platform.
• Closely worked with the Cast iron Integration, backend system Oracle and with our Salesforce team to make sure the Business flow for the application is maintained in Sync.
• Configured and customized Salesforce.com using standard setup tasks as well as developed heavy Apex coding which includes Triggers, classes, classes for custom controllers and controller extension, schedulable apex classes, batch apex, Apex sharing rules, Email Services according to the functional needs of the application.
• Worked on Visualforce Language to develop Visualforce pages, overriding buttons, links and tabs, custom components, templates, integrating email etc.
• Created several workflows by defining rules, approval processes and related actions, which include creating related and time triggered tasks, email alerts, filed updates to automate the business process.
• Wrote several SOQL & SOSL queries in the apex coding with consideration to Governor Limits for data manipulation needs of the application.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users
• Implemented Validation Rules, Assignment Rules, Sharing Rules, and Escalation Rules according to the application requirements.
• Used custom controllers and extensions, Bulk Apex to meet the solution designed requirements as part of license extension process for the product features.
• Used Custom Metadata Types, a new release of salesforce ‘winter 16’, in the Apex class to meet the licensing requirements of the Confidential products.
• Used Process Builder to enroot auto case creation, based on certain conditions of the Account.
• Worked on the Eclipse IDE with Force.com plug-in environment for writing Business logic in Apex Programming Language, testing and deploying.
• Used Git lab for code/configurational components merge to make sure everything is in sync before deployment.
• Used Change sets or Jenkins for deployment, once the Component merge has been done in Git and the source is ready, in to the other salesforce instance.
• Agile Development Methodology was followed for the implementation.
• Conducted Business Process Review sessions to analyze the existing and to-be implemented business processes for Client.
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.

Confidential

Java developer

Responsibilities:

• I was also involved in design and development of web interface using JSP, Servlets, JavaScript for administering and managing users and clients.
• Configured JNDI names for JMS Queue connection factories, data sources and connection pooling in WebLogic.
• Involved in Front end and Back-end Development.
• Developed JSP pages for Dynamic content presentation and also have written JavaScript functions for client side validation.

Environment: JDK 1.4.2, JSP, J2EE, Struts, EJB, Servlets, JMS, JNDI, JDBC, Oracle 9.i, Weblogic 7.0, Eclipse workshop IDE, JQuery, JSON.