SUMMARY:

• Extensive experience decreasing costs, increasing efficiency, and enhancing information for board use in making strategic and tactical decisions.
• Improved the productivity of employees involving Confidential on boarding and data governance.
• Implemented methodologies that enhanced quality, improved cost effectiveness through faster turnaround on projects, action items, and current processes.
• Managed complex projects and resolved sensitive issues keeping them from becoming critical problems.
• Highly developed communications, and interpersonal skills have enabled me to foster rapport and trusting relationships within other departments and teams.
• This rapport results in faster interdepartmental and team communication.

EXPERTISE AREA:

• Quality Assurance
• Internal Quality Audits
• Performance & Productivity Improvements
• Customer Service & Support
• Processes & Procedures
• Project Planning & Management
• Continuous Improvements
• Vendor & Contractor Liaison
• Technical & Management Reporting
• Forecasting & Modeling
• Staffing & Supervision
• Training & Development
• CRM Systems
• Resource Planning & Allocation
• Regulatory & Government Compliance
• Project Planning & Management
• Continuous Improvements
• Operations & Data Analysis

TECHNICAL COMPETENCIES:

Agile - Remedy - Scrum - SQL - EPIC - STAR - SSMS - Cognos - Intacct - Visio - MS Office - Excel - CRM

PROFESSIONAL EXPERIENCE:

Confidential, San Antonio, TX

Business Intelligence Specialist

Responsibilities:

• Reports developed would include insights into sales for sales managers and C level interests in specific data.
• Weekly, Bi - weekly, and Daily report development to ensure Quality Assurance with long term, and ad-hoc report development. Reports include Sales Metrics on various worldwide products. Communication with various other teams, Managers, and VP’s.
• Tools used for Developing and reporting included SQL, SSMS, and Excel. Including graphs and Powerpoint presentations for discussion.
• Auditing and reporting of Data quality issues with Director’s Worldwide Region for weekly and monthly financial reconciliation.
• Business requirements documentation involving various internal processes for data report implementations.
• Requirements gathering with C level executives for reporting needs within their respective worldwide regions and implementing development of the requested report.

Confidential, Denver, CO

Data Quality Analyst - Business Intelligence

Responsibilities:

• Involved with successful Upon Hospital acquisition, Data Quality and Assurance of Electronic health record of billing systems Integration.
• Integration always involved working with outside developers for faster completion.
• This data would then be tested for Data quality to pass ETL testing and Go-Live.
• Tools used for integrating hospital record data include (STAR, MEDITECH, Invision Siemens, EPIC, and Paragon, Security Access and customer Business Object issue resolution) to Confidential enterprise reporting system. System usage revolved around Data Governance and Data Quality assurance for downstream vendors, upstream vendors, and the government. Other tools for report data investigating included SQL, SSMS, SSIS, Business Objects, Microsoft Office, and Excel.
• Auditing/reporting and reconciliation of Data quality issues between Premier, SMART, Conifer, HealthStream, and governmental agencies regarding Hospital data that has already been in the production environment.
• Business requirement documentation and resolution of issues with new hospital acquisition record data. Various internal employee Metrics via all tools stated above.
• Reduced time it took to integrate a hospital facility from 8 months down to 3, allowing for other projects and helping with other team’s processes
• After hospital acquisition, constant communication was needed between COO’s of each purchased facility and maintain forward velocity on data issues.
• Business Requirement Documentation Requirements gathering and with C level executives regarding reporting needs and implications within their Hospital/Region.
• Customer service via Jira and Remedy in the form of providing removal, access, and troubleshooting of various SharePoint, Business Objects, and other Intranet platforms.
• Many projects included working in an Agile environment, but most projects did not lend itself to this.

Confidential, Golden, CO

Business Analyst

Responsibilities:

• SME of multiple cloud-based database systems (Intacct, QMS, QCS), which involved running ETL processes, break-fix solutions, SQL, Microsoft Office, Excel, and mapping software to provide various heat, population density, and other data for possible acquisition.
• Responsible in extraction of data from various business tools to compile business metrics, ad hoc reporting, monthly reporting, and business development mapping of dialysis clinic acquisitions.
• Provided analytic research for daily/monthly Cost Benefit Analysis, Hemodialysis, PD, Home PD modalities, and HR metrics, shareholder reports, patient demographics and external customer requests.
• Additional processes included working with finance and Accounting in to reconciliate Monthly data.

Confidential, Denver, CO

Data Reporting Analyst/Database Coordinator

Responsibilities:

• Led Membership Services Analyst responsible for developing timely database departmental reports for use by C Level executives and national reporting.
• Implemented program to find hidden Agents. Resulting program resulting in an estimated 1.5 million dollar savings and finding 3,500 missing agents not paying fees. Business requirements documentation is currently still being used and data was found through Agent Metrics vs state government data.
• Report development data issues would require communication with various departments to implement a break/fix solution included and provide accurate worldwide transactions, volumes, demographics to all C-Level executives.
• Maintained close contact and support with regional headquarters and IT department for auditing 100,000 associates.
• Provided reporting data that resulted in 100 million dollars in outside funding (Housing Foreclosure Crisis)
• Assistant Safety officer in charge of training, and health/safety inspections
• Helicopter Transporting of all patients in critical need.
• Maintained supply budget, TRICARE scheduling, medical supply database, and analysis of medical cost structure.
• Equipment maintenance of all Medical Equipment while stationed with the U.S.S. Vella Gulf