SUMMARY:

• Confidential is involved in 10 Large and Complex Sales Force CRM implementations and handful of medium implementations over 6 years.
• He has successfully managed projects for Pharma, Hi - Tech Company and two projects for Confidential .
• Confidential has actively involved from conceptual stage to Go-Live for sales force CRM implementations.
• Confidential has very good experience in SalesForce Solution Architecture/Development, SalesForce Data migration, SaleForce Configuration, SalesForce Integrations, Sales Force Deployments etc.
• Expertise with Sales, Service, Partner and Customer Communities .
• Identify and implement application solutions, enhancements, and system integrations that meet business requirements.
• Expertize with Apex, and Visual Force Development. Triggers, Batch Processes, Schedule Process, Controller Classes etc //
• Complex Integrations between Skk FDC and SAP, Oracle Apps, Mainframe, Siebel etc.
• Complex Data migrations using Informatica, Data Stage tools.
• Implemented SSO (Single Sign On) solutions for various clients.
• Managing Different SFDC environments Dev/Test/UAT/Prod
• Manage/promote Code Deployments to different SFDC environments
• Manage and Maintain user roles, security, profiles
• Administer data migration from other applications
• Administer Data Backup jobs
• Set up Data Export process for Data Warehousing projects
• Set up business process for Reassignment of leads, cases, opportunities based on change in owners
• Create objects, workflows, validation rules, email templates
• Customize Salesforce.com page layouts, fields, tabs, and business processes
• Develop and maintain dashboards and custom reports

TECHNICAL PROFICIENCIES:

CRM: SFDC, Siebel, Big Machines, Open Air, Apex, Visual Force, Data Loader

ERP: SAP R/3, Oracle Apps, Siebel, PeopleSoft

ETL Tools: Informatica PowerCenter, Data Stage, Cast Iron, SQL Server DTS/Analysis server

RDBMS: Oracle, SQL Server, Sybase11.0, DB2, MS Access

Query Tools: PL/SQL, Transact SQL

Reporting Tools: Business objects, Cognos, Crystal Reports

Design Tools: ERWIN, UML, RUP

Languages: J2EE, MS Visual Studio.Net

Middle tier Tools: WebSphere, WebLogic, MTS, TIBCO R/V tools

EXPERIENCE:

SFDC Lead Developer

Confidential, CA

Responsibilities:

• Involved in blue print sessions/workshops
• Managed Requirement Gathering along with BA and Product Owner.
• Developed prototype solutons to walk through
• Invoved in Solution and Architecture sessions
• Developed Solution and Design Documents
• Implemented out of box Declarative Features
• Developed Apex Classes, Triggers, VisualForce pages
• Developed SAP- SalesForce Integrations using JitterBit
• Developed Custom Coding solutions for Servicemax implementation
• Managed on site and offshore dvelopment teams for SalesForce, SAP, JitterBit, ServiceMax

SFDC Lead Developer

Confidential, CA

Responsibilities:

• Managed $4 million project with 8 on shore and 24 off shore resources
• Coordinated with Different IT Groups as there are handful of interfaces and handshakes between different applications
• Coordinated with Project Sponsers, Stake Holders, Business Owners
• Coordinated with different implementation partners to varous applications
• Architected end to end solution for entire CRM Process.
• Designed Sales Process, CPQ Life Cycle, Contracts,
• Designed and implemented Customer service - Case Management, Customer Communities, CTI, Entitelements
• Designed and implemented Integrations with Oracle Apps using SOA Architecure
• Designed and implemented integrations between Service Cloud and Jira tool to provide visibility to Engineering Teams
• Implmented email to case, Live Agent, ININ CTI for customer service teams.
• Implemented communities for external customers.
• Managed development effort with both on shore and off shore teams.
• Manged complex data migrations from legacy systems.

SFDC Architect

Confidential, CA

Responsibilities:

• Designed the overall process flow to bring Service Contracts in to SalesForce
• Desgined initial data migration for historical data from Oracle ERP to SalesForce and Service Source
• Developed data mappings using Informatica ETL Tool
• Coordinated integration meetings with buisness and other IT groups
• Customized SalesForce Opportniites, Roles, Profiles
• Coordinated Testing efforts
• Coordinated deployment efforts

SFDC Delivery Manager/Architect

Confidential, CA

Responsibilities:

• Overseeing the Delivery of the project
• Designed and Implemented Web to Lead Functionality to get leads from various resources
• Implemented Five9 CTI for Sales Teams
• Designed and Implemented Email to Lead Funcitonality, iPhone/iPad to Lead functionality
• Designed and Implemented complex Integrations with Legacy AS-400 System using Web services.
• Set up Roles, Users, Security
• Implemented SSO for SalesForce using Symantec O3.
• Set up Custom configuration

SFDC Consultant

Confidential

Responsibilities:

• Analysis and design for Sales Module
• Analysis and design for Product, Price Book
• Analysis and Design for Qoute To Order using Big Machines
• Setting up users
• Setting up workflows
• Data Loading from legacy systems

SFDC Data/Integration Architect

Confidential

Responsibilities:

• Analysis, Design and development of data migration from Mainframe systems to SalesForce which has 12 million records.
• Analysis, Design and Development of Integrations between Sales Force and Legacy applications using Data Stage.
• Implemented Single Sign On using Novell Driver.
• Coordinated Testing for Data Migration and Integrations.
• Coordinated code deployments.

SFDC Consultant

Confidential

Responsibilities:

• SFDC implementation for Sales, Marketing and Support departments. Implemented SFA and Call Center modules.
• Big Machines, CRM On Demand Tools are the other tools used in this project.
• Integrations with Open Air
• Configured Products, PriceBooks in SalesForce
• Configured Big Machines for Quote To Order
• Requirment Gathering - Documented as As Is processes and To Be processes.
• Invlolved in requirements mapping, business rules, security rules.
• Created Business Process diagrams for each process.
• SFDC Customizations - Page Layouts, Custom fields, Custom objects, Validation Rules, Workflows, Triggers.
• Data Mapping between Legacy and SFDC systems.
• Creating test plans for each process.
• Creating Data Load plan and Deployment plan.
• SFDC integration with Partners - Used .net to develop the integration.

SFDC Delivery Manager

Confidential

Responsibilities:

• Involved as Delivery Manager
• Involved in implementing SalesForce CRM applications (Sales Force Automation, Case Management and other Custom inhouse application)
• Involved in developing detailed project plan and execution.
• Involved system appreciation(As-Is system, To-Be system and Business Processes), planning, requirement analysis
• Played a major role in architecting applications with in Sales Force.
• Conducted workshops with business users, development teams
• Conducted design sessions with IT teams.
• Involved in developing interfaces/Integrations between Sales Force, SAP and other inhouse applications.
• Involved in Data Migration from Legacy applications to Sales Force. Used Informatica ETL tool very extensively to develop conversion programs.
• Lead Data Migration efforts to develop conversion programs for SFA objects - Account, Address, Contacts, Affiliations.
• Lead Data Migration efforts to develop conversion programs for Case Management - Around 40 objects including standard and custom objects.
• Involved in SFDC Admin activities like User Provision, Deployments/Rollouts.