We provide IT Staff Augmentation Services!

Network/business System Support Engineer Resume

2.00/5 (Submit Your Rating)

SUMMARY:

Seeking an opportunity in the software development area commensurate to my and skills. Java, J2EE, JDK, JRE, Android Programming skills and configuration (keystore, keytool (CLI), AVD, Emulator SDK, Eclipse, AVD, API's, DDMS, Views, ImageViews, TextViews, Multimedia, WebView, Uri parsing, ActionView, Buttons, Intents, onClickeView, different folders like drawables, assets, raw and the required XML's for Activities and Layouts. At least 6 apps on google market. I have the knowledge of SDLC, MVC, and NFS as well. Knowledge of DevOps, Agile/Scrum, Lean Methodology, Javascript/JQuery, MDM and Mobile Development Framework.

DEVELOPMENT:

  • Java, J2EE, JDK, JRE, Android and Eclipse (Java, XML, Manifest, and HTML5)
  • Manifest XML (Activities, Services, Broadcast Receivers declaration)
  • Android 3.2 - 4.2- JellyBean, KitKat, Lollypop, AVD, Emulator, AVD, ADB, API's, Davik Debug (DDMS), Activities and Layouts.
  • Views, Fragments and Inflaters, ImageViews, TextViews, Multimedia, WebView, Uri parsing, ActionView, Buttons, Context and Intents. Knowledge of JSON and REST. nClickeView, drawables, assets, raw and the required XML's Activities and Layouts.
  • Keystore, keytool (CLI)) for App Signing and Google Marketplace App Deployment.
  • Worked closely with the Windows Azure team for Cloud Data Access and Implementation
  • Testing Tools: Egg Plant, GenieMotion, Testroid and Espresso.
  • Android, BES, Blackberry Desktop Admin and Web Clients\Browsers
  • Handheld Devices, Tablets, Smart Phones, VPN,HP OpenView,
  • PuTTy, Outlook, SAP, Data Protector, RDP, NetBackup,
  • App on local devices and on the Google Developer Portal
  • Android Android 3.2-4.2- JellyBean, KitKat, Lollypop AVD, Emulator SDK Eclipse, AVD, API, Configuration, DDMS/Console - Egg Plant, GenieMotion, Testroid, Espresso.
  • IBM & HP Laptops, Blackberry, Projectors & Scanners, and Wintel, Android
  • Apple Hardware deployment, configuration, support and troubleshooting
  • Technical documentation & support. Provided support for up to 1000 Field/Sales Team users
  • Software Client Installation & troubleshooting Unable to connect/updates and upgrades issues. Implementation/Deployment and UAT/Troubleshooting for different locations of Confidential .
  • Technical documentation & support for various business and systems software including development tools like Java, J2EE, JDK, JRE, Android, XML, Manifest, HTML5, on Android SDK, Eclipse, AVD, Emulator, AVD, API's, and DDMS.
  • ScrollView View, Fragments, Inflaters, ImageViews, TextViews, Multimedia, WebView, Uri parsing, ActionView, Buttons, Intents, onClickeView, drawables, assets, raw and the required XML's for Activities and Layouts.
  • Provided support for up to 1000 Field/Sales Team users Software Client Installation & troubleshooting Unable to connect. VoIP Troubleshooting using TCP/IP, DHCP, DNS protocols & servers and other utilities like ICMP PING, tracert, netstat, nbtstat, telnet, and ftp. Web testing.
  • Troubleshot Web Pager Feeds Management System Phone Support. GUI, CARRIERS & HUB components quality assurance testing. Technical Help to Customer Support Representatives. Troubleshooting on IIS v5, Oracle setup installation & SQL and Cold Fusion setup & management.

PROFESSIONAL EXPERIENCE:

Confidential

Network/Business System Support Engineer

Responsibilities:

  • Technical documentation & support for various business and systems software including development tools like Java, J2EE, JDK, JRE, Android, XML, Manifest, HTML5, on Android SDK, Eclipse, AVD, Emulator, AVD, API's, and DDMS.
  • ScrollView View, Fragments, Inflaters, ImageViews, TextViews, Multimedia, WebView, Uri parsing, ActionView, Buttons, Intents, onClickeView, drawables, assets, raw and the required XML's for Activities and Layouts.
  • Provided support for up to 1000 Field/Sales Team users Software Client Installation & troubleshooting Unable to connect. VoIP Troubleshooting using TCP/IP, DHCP, DNS protocols & servers and other utilities like ICMP PING, tracert, netstat, nbtstat, telnet, and ftp. Web testing.
  • Troubleshot Web Pager Feeds Management System Phone Support. GUI, CARRIERS & HUB components quality assurance testing. Technical Help to Customer Support Representatives. Troubleshooting on IIS v5, Oracle setup installation & SQL and Cold Fusion setup & management.

Confidential, Oak Brook, IL

Software Analyst

Responsibilities:

  • Supporting enterprise website environment supporting websites as well as development and test sites. User support over the phone, email, at the Kellogg s Global Service Desk. Supporting MS
  • Assisted in implementing initiatives such as software updates
  • Office/Word/Excel/PowerPoint, Web - based Applications, SAP User system and RF Devices Support, VPN/iPass, Wi-fi and Broadband connectivity issues.
  • Knowledge of Java and SQL. Web technology experience, Web services, HTML, XML, Etc.), Oracle and Unix. Strong technical side with motivated and ambitious attitude.
  • Knowledge of Mobile platform / back-end technology (Android, Blackberry, iPad ).
  • Familiar with different online learning systems such as NetG, Sylvan, ProQuest etc. Worked individually and in a team environment. System support knowledge experience.
  • Managed and supported clients, customers, engineers, developers requests to check data, running reports, running scripts and completing small projects.

Confidential

Software Engineer

Responsibilities:

  • Business Analysis and Systems Administration/Support. Network Administration, team lead, & phone and on - site support. Worked with enterprise server platforms/IIS and Windows Server configurations.
  • Novell Netware ZENworks for Systems 4, Windows 2000 clients/server administration and maintenance with Windows Win2000 & XP Clients. VPN, (Error 413, 412, 5, Entry Not Found-- Transport tcp/udp configuration), setup, troubleshooting & Help Desk Support. ConsoleOne Remote Support, Altiris for Hardware/Software Inventory, Work closely with the Network Operations group to punch-down/activate the network jacks.
  • Printers setup local & networked using the Static & DHCP setup & post-deployment testing. Lotus Notes 6.54, NetMeeting, Reflections, VPN/Citrix, NAV, IBM & HP Laptops, Blackberry, Projectors & Scanners.
  • Service Support on REMEDY 6.03 System. KVM Switches, 110-Panel Punch-down, Catalyst/HP ProCurve Switches and Cisco 2600 Routers.
  • VoIP Telephony - CISCO 7940 Phones, implementation/Deployment and UAT/Troubleshooting for San Rafael, San Mateo and San Jose Offices of Confidential and Confidential of California.
  • Knowledge of Java and SQL. Web technology experience, Web services, HTML, XML, Etc.), Oracle and Unix. Strong technical side with motivated and ambitious attitude.
  • Knowledge of Mobile platform / back-end technology (Android, Blackberry, iPad ). Familiar with different online learning systems such as NetG, Sylvan, ProQuest etc. Worked individually and in a team environment.
  • System support knowledge experience. Managed and supported clients, customers, engineers, developers requests to check data, running reports, running scripts and completing small projects.

Confidential

Network/Business System Support Engineer

Responsibilities:

  • Successful implementation and design roll-out of hospital medical systems working diligently with other team accomplished and achieved the desired results.

Confidential

Network Support Specialist

Responsibilities:

  • Help Desk/Network Administration & phone and on - site support Windows 2000 Server administration and maintenance with Windows 98, Win2000 & XP Clients. Setup, troubleshooting & Help Desk Support.
  • Worked closely with Samsung Semiconductor Support & Development staff to resolve the hardware & software issues.
  • Website modification & maintenance.

Confidential

Network Support

Responsibilities:

  • Windows95 to XP rollout setup, MS - Exchange installation & configuration phone and on-site support Lotus Notes, Software Testing, IBM 3270 Emulator/Personal Communication, Oracle, PageMaker, IE 5 Data transfer & backup. Computer Hardware Inventory, Asset Security & Inventory Newly introduced CONNECT (Intranet) and Lotus Notes Support.
  • Worked with & proficient with TNG Unicenter & other software distribution packages like Kronos & AppMan. Reimaging the hardrive Printers, Scanners & other devices. Windows2000 Server, Win98, Win2000 & XP Clients setup & troubleshooting.
  • Server Administration, User Accounts, Printers/Server, Prin tservers & queues, Palm PDA s, Network Administration, maintenance & troubleshooting. Day to day troubleshooting.

Confidential

Support Analyst

Responsibilities:

  • WindowsNT/2000, Outlook Technical phone support for more than one thousand International and Domestic users. Troubleshoot and assist users in the enterprise environment.
  • Software Testing. Taking care and assist users in the daily IT issues & problems. MS Exchange Server with Outlook & Outlook express installation & maintenance. Set up user profiles for printing and assist users in printer troubleshooting.
  • Knowledge of Designing, developing and unit test changes for design & implementation. Maintenance enhancements of the existing systems & other systems acquisitions. Closely worked with Product Managers on system configuration outages.

Confidential

Data/Network Support

Responsibilities:

  • Data Administration, Network/System support for more than one thousand International and Domestic users. Helped to troubleshoot and assist users in the enterprise environment. Assisted and resolved the daily IT issues & problems.
  • Software Testing. Set up user profiles for printing and assist users in printer troubleshooting. Knowledge of Designing, developing and unit test changes for design & implementation Maintenance enhancements of the existing systems & other systems acquisitions. Closely worked with Product Managers on system configuration outages.

Confidential

VPN Support

Responsibilities:

  • VPN Deployment, Phone & on - site Support, Installation & troubleshooting, Technical documentation & support. Provided support for up to 1000 Field/Sales Team users Software Client Installation & troubleshooting Unable to connect.
  • Deleting locked sessions. Closely worked with developers team requesting and following up on problems. Sales team /customer support.

Confidential

Network Support

Responsibilities:

  • Troubleshooting and phone support for NT 3.51/4.0 Server and Workstations.
  • Token Ring network using TCP/IP, DHCP, DNS protocols & servers and other utilities like ICMP PING, tracert, netstat, nbtstat, telnet, ftp, cc:Mail routers & clients.
  • ARCServe, InsightManager, IPsentry, Domain Monitor & other network utilities. SAP R3, PeopleSoft, Oracle, SQL Server setup & Installation, HP Printers, JetDirect, Hubs, Switches & Modems. ISDN & Cable/ADSL knowledge.

We'd love your feedback!