SUMMARY:

• An Accomplished Senior Lead Architect/Engineer/Technical Manager, with 17+ years of proven track record in delivery of high quality results in Architecture, Design, Development, and Quality Assurance of Voice, VoIP(SIP, H.323, MGCP/NCS) IMS, Telecom (PSTN, SS7, ISDN), Cable and IP Networking (SMB and Enterprise class) Products and Solutions. Possess strong Leadership and Project Management skills
• Expertise in SIP Trunking solution (Business Class SIP Trunking) Architecture Design, Development and successful rollout for SMB and Enterprises.
• Expertise in Enterprise class Hosted PBX (HD - Business Voice Edge) Architecture Design, Development and Integration for SMB.
• Proficiency in Development and Integration of Business Class PRI Trunking solution for SMB and Enterprises.
• Expertise in Commercial IMS (IP Multimedia System) Architecture Design implementation, integration with Ericsson and Huawei IMS cores, (IMS Architecture & Concepts) and QA certifications
• Expertise in Advance Business Class voice Cross Rate Center Porting solution.
• Expertise and well versed in Broadsoft Servers (AS, NS, MS, WS, XSP, DMS, MS) Advanced Call Features, UMS, CC, SIP Trunking, IMS, PRI Trunking, Hosted PBX solution design, Integration, Configuration, upgrade, Installation, Patching, and Licensing.
• Proficient in Integration, Installation, validation and configuration of Oracle / Acme Packet Applications and Platforms: AP1100, AP3800, AP3900, AP4500, AP4600, AP6300, AP6350, 9200 and Network Function Virtualization (NFV), Session Border Controllers (SBC), Core/Unified Session Manager (CSM/USM), Tunneled Session Controller (TSC), Enterprise Communication Broker (ECB), Interactive Session Recorder (ISR), Enterprise Operations Monitor (EOM), Session Delivery Manager (SDM), Web Session Controller (WSC).
• Expertise in design and integration of IP Centrex, UCM, UC-500, Avaya- CM, SCM.
• UCCE Skills
• Unified Contact Center Application: ICM 6.x, ICM 7.x, ICM 8.x, ICM 9.x
• Cisco Unified Voice Portal: CVP 3.x, CVP 4.x, CVP 7.x, CVP8.x, CVP 9.x
• Cisco Unified Communication Manager: CCM 4.x CUCM 6.x, CUCM 7.x and CUCM
• 8.x, 9.x and 10.x
• Voice gateway/Routers/Firewalls: AS5300XM, AS5400XM, 28XX/29XX/38XX/39XX, 45XX series, Check Point, F5.
• Expertise in Integration, Installation, validation and configuration of Edgewater Networks Edgeview, ESG 4550 and FX 5300 FL.
• Proficient in Integration, Installation, validation, and configuration of Adtran IAD 908e, IAD 640, NV 3430, NV4430 and Adtran n-Command/MSP
• Proficient in Integration, configuration, and validation of Arris 502, 504, 508, 602, 604, 608, 722, 760 and 820 cable modems with Arris C4, Cisco 10K, E6K, BSR CMTSs.
• Extensive Knowledge of SIP, SDP, Diameter, Radius and FAX protocols
• Expertise knowledge of H.323, MGCP, RTP, RTCP protocols
• Extensive knowledge of debugging and monitoring tools such as Wireshark, tcpdump, Empirix, EXFO, Sage, IXIA etc.
• Interop testing expertise with Alcatel-Lucent MGCF/MG and META SWITCH, Cisco BTS, Cedar Point Safari, CALEA, E911 (Intrado, TCS), Toll-Free, N11, SBC Peers, PSTN, IMS, SevOne, and Spectrum.
• Experience in Project Management, Mentoring and leading Architecture, Design and QA Teams

PROFESSIONAL EXPERIENCE:

Confidential, East brunswick, NJ

Principal Consultant

Responsibilities:

• High level technical design, patching and system upgrades, proof of concept/product development efforts, documentation, and internal training.
• Working in the Development of lab and field environments (instantiation, configuration, upgrades, capacity augments, etc.)
• Responsible for the ongoing design for Oracle ECB for centralizing enterprise wide dial plans and routing, consolidation of users, implementation, and maintenance of our BroadSoft BroadWorks based Unified Communications solutions
• Responsible for system maintenance, including patch evaluations and recommendations, systems upgrade recommendations, development of MOPs and test plans, lab testing, and execution of patching/upgrades in concert with the Operations team
• Assisted Collaboration services via BroadWorks UMS, USS, and UVS platforms.
• Responsible for VoIP and/or Mobility Solutions with Dial Plans, Call Features and Media Resources.
• Responsible for managing Oracle and Sonus SBC’s.
• Responsible for managing Domain 2.0 Confidential &T Integrated Cloud (AIC) Platform: Working in cloud environment / infrastructure & knowledge and Openstack including Openstack Heat.
• Well versed with SIP protocol and IETF/ITUT standards in support of VoIP services (RFCs 3261, 3262, 3264, 4566).

Confidential, Atlanta, GA

Consulting

Responsibilities:

• Design Configuration for Access- SBC environment,
• Configuration of Realms, Session Agents, SIP Interface, Local Policy, Media pools, Transcoding and Media Latching.
• Implementation of HMR manipulations
• Extern-policy server configuration for QOS interface
• Installation, Integration and validation of brand new TCU and NPU cards
• Patching, backup, restore Configuration
• Interop validation with DOCSIS, Metro-E networks
• Interoperability testing Broadsoft, SevOne, Adtran, and Edgewater 4550 servers
• Design Configuration for Peering- SBC environment
• Configuration of Realms, Session Agents, SIP Interface, Local Policy, Media pools
• Interop with Confidential core voice network elements such as SRP, Cisco BTS, and Cedar Point switches, Broadsoft Servers
• Patching, backup, restore, logs configurations
• Interoperability testing with Sevone, and peering environments

Product Engineering Lead/Vice President

Confidential, Jersey City, NJ

Responsibilities:

• Responsible for Product upgrades, Product recommendations, Design solutions for JPMC
• Define Road Maps and Life-Cycle processes for CISCO-AVAYA Unified Communications Products, IVRs, Sessions Border Controllers and other Telecommunications related Vendors and services.
• Responsible for End to End Voice Security Architecture for Unified communications.
• Redesigned the Firewall with SBC as a sandwich approach Confidential the layer 1 to layer 3
• Heavily involved in troubleshooting and support.
• Performed Administration and Deployment of CUCM, Unity Connection, Presence, DSPFarm Routers, Upgrade to Cisco Unified Attendant Console 8.6 to 9 to 10.x
• Create Call Manager/SAF/ECB/+E164 Dial-plan Standards for Implementation/Deployment teams Supported Customer Cisco Data Center environment
• Maintain CDR records for Risk and Compliance by querying SQL DB.
• Provide certifications for new Firmware/Software releases and work with different teams within the organization and outside to find the best possible solutions to production issues
• Headed the enterprise Voice architecture strategy with the introduction/certification of the CISCO 9971 SIP Video phones across 60k corporate employees and the design of six Domain SME Clusters Globally (US, EMEA, APAC, AMERICAS)
• Responsible for the configuration, installation, upgrading and testing of Cisco Unified Communications products including: CUCM (up to and including CUCM Version 10), CUCXN, CUCCX, CUPS, CER, CUEAC.
• Configure dial plan with calling restrictions by using a combination of calling search spaces, partitions, translation patterns, dial-peers, translation rules and translation profiles.
• Configured Oracle ECB for the new architecture and replaced SAF completely from the UC platform.
• Troubleshoot call routing issues using debugs and traces to identify and correct issues.
• Configure and implement voice gateways (H323/MGCP/SIP), SRST for remote sites, CUCME and CUE distributed design.
• Develop and maintain support documentation including support guides, knowledge base articles, procedures, and online customer information.
• Pre-sales activities including BOM creation in CCW, SOW's, and work requests.
• Ability to initiate/maintain alliances with Vendors, Consulting Agencies and Suppliers

VoIP Systems Design Engineer/ Broadsoft Lead Engineer (Voice)

Confidential, Moorestown, NJ

Responsibilities:

• Responsible for Upgrades from R16.sp1 to R18.sp1 for all the environments which includes BVE (Business Voice Edge), Broadsoft 3.e(VoIP based on SIP), PRI & SIP trunking.
• Responsible for maintaining the Broadsoft servers.
• Work closely with PE & Operations, Execute MOPS, and Write MOPS to handover to Operations.
• Co-ordinate with operations team for the field issues.
• Debug call flow issues throughout the network flow from Broadsoft to off-net calls.
• Debug the call flow issues in enterprise market involving with SBC and E-SBC.
• Debug call flow issues throughout the network flow from Broadsoft to off-net calls.
• Designing, implementing, and maintaining voice services validation test bed
• Provision Enterprise, Service providers, groups, users Broadsoft.
• Capture the SIP, UDP and RTP using the Wireshark network Analyzer, Empirix-Hammer and Broadsoft logs.

VoIP Systems Design Lead Engineer/ Team Lead (Voice)

Confidential, Atlanta, GA

Responsibilities:

• Pre-sales technical design of hosted Contact Center solutions built on Cisco Hosted Collaboration Solutions (HCS)
• Design and delivery of multiple service offerings to augment Contact Center as a Service (CCaaS) solutions and produce new revenue channels
• Design and delivery of client premise system interoperability and migration strategies for cloud services transitions

VoIP Systems Architect/Technical Manager (Voice)

Confidential, Atlanta, GA

Responsibilities:

• Developing Network Inventory test cases based on System requirements using Mercury Quality Center Requirements and Test Plan modules
• Creating simulators for Alcatel(7342(GPON),7340(BPON),Ericsson(BLM1500,SAM Simulators) with various configurations using Netx and NMS
• Creating Plink for the OLTs using the Scripts, deleting and adding the OLTs ONTs using the Scripts.
• Set up Environment for testing Auto Discovery Test cases for the created devices.
• Netx, Cramer and JBBOS admin support for the builds in different environments including the different Gateways support.
• Run the XML, WSDL for the Provisioning orders.
• Extensively worked on SBC ACME & E-SBC.
• Document, troubleshoot and isolate problems encountered during the project cycle.

Technical Manager (Voice)

Confidential, Norcross, GA

Responsibilities:

• Hitachi’s AMN1220 GPON system is a family of high-performance Fiber to the Premises products that provides ultra high bandwidth communication services to residential, business and institutional subscribers using a single optical fiber direct to the subscriber’s premises.
• The AMN1220 consists of a centrally located Optical Line Terminal (OLT) connected via single-mode fiber optic cable to Optical Network Terminals (ONT) Confidential the subscribers’ premises. All ONTs can provide a Gigabit Ethernet line rate interface to the subscriber, enabling a wide range of business applications today and providing future proofing for both residential and business networks.
• The AMN1220 provides triple play services.

Technical Lead (Voice)

Confidential, Waltham, MA

Responsibilities:

• Lead Engineer for telephony and Personal Account Manager Telephony features across VoiceWing.
• Lead Engineer for Personal Account Manager ‘My Account’ section for VoiceWing including billing, user information, device information and plan information.
• Performed testing through entire project lifecycle from conception to production deployment and all major post launch releases.