PROFESSIONAL SUMMARY:

• Systems and Business Analyst and Application Administrator with 10 plus years of experience.
• Wide variety of industry experience including Pharmaceutical, Government, Military and verticals. Expert at analysis, application administration, requirements gathering, specification development, systems administration, and technical documentation.
• Excellent interpersonal skills, including the ability to maintain long - term relationships with co-workers and clients.
• Team leadership and collaboration skills.
• Coaching and teaching skills.
• Deep content management and Documentum skills.
• Exceptional experience in applying critical thinking and reasoning to business problems.
• Advanced documentation skills. Produced and wrote many types of documentation including requirements, Federal Drug Administration validation documentation, description of processes, user documentation, functional specifications, and test plans.
• Certified AWS Cloud Practitioner

SKILLS AND TECHNOLOGIES:

• Analysis - Critical Thinking - Ideation - Innovation - Customer Contact and Service Skills - Classroom and
• One-On-One Instructor - Logic - Process Improvement - Project Management - Public Speaking - Requirements - Systems Architecture - Technologist Troubleshooting Writing
• Expert Software literacy including Documentum, qdocCompliance, TrueTrack, TrueChange, Excel, Word, Visio, Power Point, Project, SQA, Test Director.
• Intermediate Operating System Experience - Windows (NT, 95, 98, 3.1, Workgroups, 2000,2003, 7), Macintosh (Os X), UNIX (System V variants, SCO Unix, Solaris), MS DOS.
• Intermediate Database Maintenance experience - Access, Oracle, SQL, DQL, API.
• Intermediate Maintenance level skills for code in Perl, C++, and VB.
• Intermediate Maintenance level skills for SAP document module used as a Documentum bolt-on.
• Advanced Research skills including data collection, compilation, analysis, recommendations, conclusions, and publication.

PROFESSIONAL EXPERIENCE:

Enterprise Content Management Senior Associate

Confidential, Greater Denver-Boulder Area

Responsibilities:

• Provided support and problem resolution for Enterprise Content Management (Documentum/ Qumas) customer support calls for 300 users at 4 sites.
• Planned and executed software upgrades, patches, tuning and performance enhancements.
• System Administration for all Enterprise Content Management servers, including administration of Windows 2000 and 2003, kPublisher, Crystal Reports, qDocCompliance, qRender, eDocCompliance, Documentum DFC, Documentum Server 5.2.5, Documentum 5.3 and Documentum Administrator.
• Developed and implemented enhancements and customizations, workflows, lifecycles, content organization, versioning structure, security system, and document types.
• Made database changes using DQL and API scripts.
• Coordinated and assisted with system configuration for various in-house ECM implementations including implementations leading to FDA submissions.
• Validated electronic management servers and applications.
• Coordinated with 4 vendors for vendor-assisted upgrades.
• Created, maintained and reviewed all 400 users providing application administration documentation in multiple sites and different time zones.
• Modified and maintained Crystal Reports custom reports.
• Planned hardware upgrades and assisted in-house technical support with upgrades.

Confidential, Norfolk, Virginia

Documentum Customer Support

Responsibilities:

• Executed docbase performance tuning.
• Assisted lead developers in Documentum design, testing, and troubleshooting.
• Provided technical assistance to System Administrators.
• Assisted in development and implementation of Documentum enhancements and customizations, including objects, workflows, lifecycles, content organization, versioning structure, security system, and document types.
• Reviewed all technical customizations made to the system, tested those customizations and made recommendations for modifications to system design.
• Created, maintained and reviewed all user and application administration documentation.
• Obtained Secret Clearance from the Navy.

Project Planner

Confidential

Responsibilities:

• Scheduled projects for the Confidential Data Center.
• Coordinated teams, planned projects, and scheduled resources.

Documentation Team Lead

Confidential

Responsibilities:

• Created plan to improve internal document control using Documentum.
• Responsible for back-up with Documentum system administrators.
• Wrote Trusted Facility Manuals based upon guidelines provided by the National Computer Security Center for the Confidential project on the Norfolk Naval Base.
• Created documentation on 5 systems for the Department of the Navy Confidential Data Center.

Project Coordinator - Consultant

Confidential, Glen Allen, Virginia

Responsibilities:

• Created Disaster Recovery/Business Continuity Plan for 4,000 user system.
• Reviewed existing processes and systems, assessed risk analysis, and developed recovery procedures.
• Created design, requirements, testing, and protocols.

Application Administrator II / Business Analyst

Confidential, Englewood, Colorado

Responsibilities:

• Completed Documentum administration including user support, technical administration, and development.
• Developed and implemented Documentum enhancements and customizations, including objects and document types.
• Liaised between Confidential and contract programmers.
• Reviewed all technical customizations made to the system, tested those systems, made modifications to system design, and reviewed technical documents.
• Provided Tier III level support and trained Tier I and II level System Administrators.
• Administered integrated SGML Omnimark Adept Editor.
• Reverse engineered 2 databases (Oracle) to extract and migrate data from legacy systems to meet current business needs.
• Served as System Administrator/DBA for company wide Document Management system.
• Implemented company wide client/server system significantly improving company wide knowledge retention and improving interdepartmental communication and coordination.
• Researched knowledge management systems, met with vendors, scheduled demonstrations, evaluated products, and wrote summary reports and offered recommendations about each potential product.
• Mapped out company needs and guided contract programmers though the design of schematics for a customized system.
• Created a storage organization, versioning structure, and security system, drafted documents, reviewed weekly reports, edited and approved design specifications and technical documentation.
• Administered bug tracking tool TrueTrack.