SUMMARY:

• Highly motivated and result driven Product Owner / Scrum Master / Business Analysis with 12+ years of professional experience in executing wide varieties of IT projects in Finance Domain and Airline Domain with solid understanding of Business Requirements gathering, Business Process flow, and Business Process Modeling.
• Have an extensive knowledge on Project Management activities of low to Medium complexity IT Projects and have created Project Plans.
• Strong in communication skills, leadership skills and problem solving skills, and have good Business knowledge and IT knowledge.
• Comprehensive knowledge on various Software Development life Cycle (SDLC) methodologies, having thorough understanding of various phases like Requirements, Analysis/Design, Development and Testing.
• Have extensive experience in conducting Feasibility Studies, Data Analysis, Gap Analysis and Risks Analysis.
• Collected, analyzed and documented business requirements and Collaborated with technical staff to develop alternate solutions.
• Have demonstrated experience in working in multiple assignments. Facilitated project meetings and conducted training sessions. Assisted in User Acceptance Testing (UAT) of software both before and after completion and documented the result.
• Coached and Developed a distributed team of business executives and technical professionals regarding Agile roles, routines, responsibilities resulting in more thorough understanding of Scrum / Kanban and a faster start up time to develop a software.
• Have thorough knowledge of software development life cycle and principles of Agile and Scrum to manage applications

TECHNICAL SKILLS:

Methodologies and Concepts: Agile/Scrum, RUP, Waterfall, UML, Interactive

Operating System: Windows XP Professional and Home Version, Windows 98, 95

Business Modeling Tools: Microsoft Visio, Use Cases, Class Diagrams, Confluence, Oracle EBS

Testing Tools: Rational Enterprise Suite, Test Director, Mercury Quality CentreRational Clear Quest, Snag IT

Project Management: Microsoft Project, Microsoft Office 2010/2007/2003 , MS Access

Web Technologies: HTML and XML

PROFESSIONAL EXPERIENCE:

Confidential, Dallas, TX

Technical Product Owner/ Journey Owner

Business Development Initiatives:

• Designed and implemented Data Micro Service architecture to increase customer satisfaction by providing real time communications
• Worked with vendors to implement features that will improve customer communications in Funding, Letters etc..
• Created exclusive Data Points for each phases of Data Micro Service so that it creates a onetime layer for each backend process
• Created Rules to govern the Nexus Rule Engine which eventually with Data Micro Service and ensured correct communications goes to the Customer
• Created Opt In and Opt out Flow for SMS banking for customers to increase the proficiency and reliability
• Data Micro service was designed in such a way that it was not only Communications focused but it was also leveraged for other data validation calls in the future of Customer Validation, etc
• Created and managed a while new DocuSign feature so that any missing documents pending by the customer can be efficiently uploaded, which eventually speed up the Account Opening Process.
• Worked very closely with the governing parties to ensure proper documents is being asked from the customers so that proper methods can be applied
• Utilized Agile methodology to implement new release new features
• Created and managed Road munk for 18 months having a big pipeline of features
• Partnered with research and development partners to work continuously on customer improvement features
• Created and managed a much better Service architecture for both emails and letters communications
• Leveraged deep operations background, problem solving and influencing skills to develop intent, scope and drive alignment with senior leaders to ensure projects delivered desired results
• Develop process recommendations for creating/executing monitoring and control plans to strengthen relationships between project delivered desired results
• Partnered across the enterprise to develop and manage multiple Agile PODS composed of cross - functional teams that leveraged JIRA and Confluence to communicate sprints and prioritization for a wide range of complex initiatives
• Provided strategic and tactical thought leadership inspiring project teams to deliver high quality products that improved customer experience, employee engagement and shareholder value.
• Developed coaching labs to help associates become experts at uncovering customer needs and recommending products/services to customer resulting in 20% increase in sales performance.
• Created action plans for new Journey owners that reduced ramp up time from 4 months to 2 months.
• Created and published Day 1 - Day 90 of Account Opening Process which eventually helped every shareholders and vendors to understand Digital Acquisition and their processes
• Created a framework to accommodate scheduling of Batch communications and custom rule setting via the Nexus User interface for both emails and letters communications

Confidential, Dallas, TX

Sr.Business Analyst/ Scrum Master/Product Owner

Responsibilities:

• Implemented new Change Control process with executive team for Southwest.Com and for Web API.
• Monitored company's online retail performance and report to senior management in order to maximize revenues and business performance.
• Assisted IT in the development and implementation of a new release and off-release process and scheduling with executive team signoff
• Created Release Plan, Project Status, and Work Flow Status to have effective reporting methods for the management.
• Build and Maintain SQL scripts, indexes and complex queries for data analysis and extraction
• Excel at developing and implementing reporting and data solutions, including custom user interfaces.
• Developed Functional specifications and system design specifications based on Clients requirements
• Have an extensive knowledge on creating attractive pages in Confluence and in the way giving the stake holders an opportunity to be up to date with the information.
• Created reports and organized work through confluence.
• Project managed teams of developers, QA analysts and Jr. Business analysts for consumer website redesign changes that are critical to the company’s success
• Building BA processes, managing new staff, creating on boarding documentation
• Orchestrate backlog grooming, creating epics and user stories
• Scrum master - conduct retrospectives, iteration planning and commitment, daily stand-ups
• Gather requirements for business definition and facilitate JAD/JAR sessions with stakeholders to refine functional requirement (FRD)
• Created a project charter comprising detailed project plan and deliverables in consultation with customer key stakeholders and that aligns with key objectives of the project.
• Facilitate daily scrum, sprint planning and sprint retrospectives meeting
• Identify and remove obstacles that will keep the team from achieving their goals
• Support the product owner in maintaining the product backlog and scheduling next release
• Ensured effective implementation of agile process
• Communicate with clients and inform the organization about the customer business needs.
• Facilitate in the development and grooming of Project Backlog Stories (Requirements) with business and technology partners.
• Guided team in closing gaps and TARs for associated Stories in each individual Sprint.
• Assisted in entering and updating Issues (Spikes, Stories, and Defects) onto JIRA Agile application.
• Assisted in the development of Project Impact and Process Control Plan documents

Environment: Windows 2010, MS - Project, MS - Office, MS Visio, JIRA, HPALM Tool

Confidential, Dallas, TX

Sr.Business Analyst/ Scrum Master

Responsibilities:

• Gathered Analyzed, Validated, and Managed and documented the stated Requirements. Interacted with Users for verifying requirements, managing change control process, updated existing documentation.
• Responsible for quality deliverables from the individual resources and ensures that these deliverables go through the cycle of on-time completion, review, update and delivery to customer.
• Developed use cases from business owners and stakeholders
• Reviews high-level deliverables across the projects.
• Have created pages in confluence and extracting information from JIRA through it .
• Used MS Test manager to test the application built. Was involved from the ground up on building and maintaining requirement driven test scenarios, cases and plans to ensure quality software releases.
• Ensured full lifecycle testing including: integration, regression and stress tests
• Hands on experience in customizing tool based applications MS TFS .
• Introduced New Agile 5.0 TFS 2010 process template to development team and customized existing TFS Process template to fit Ingram Micro Internal government standard process.
• Created reports on Confluence.
• Analyzed and documented Report Specifications, Business Requirements Documents (BRD) and project plan for full understanding of the business and used MS Visio for the requirement tracking and analyzing.
• Created Functional Requirement Specification (FRD) documents - that include UML Use case diagrams, scenarios, activity diagrams and data mapping. Provided End User Consulting on Functionality and Business Process.
• Oversees managers working on client engagements within the program office.
• Perform quality assurance and testing of SQL server environment.
• Identified and involved all key Stakeholders, contributors, business, operations and technical resources that must participate in projects and ensure that contributors are motivated to complete assigned tasks within the parameters of the project plan.
• Followed a structured approach to organize requirements into logical groupings of essential business process, business rules, information needs, and insured that critical requirements are not missed Liaison for projects with other corporate departments, including Executive, Legal and Information Services as well as vendor relationships..
• Developed and maintained requirement documents as vision documents, Traceability matrix, Requirements list, and Use cases.
• Detail-oriented Agile Business Analyst who has extremely strong analytical and people skills. Adept at taking in important business process information analyzing fluid business processes and developing complete and helpful reports. Specializes in medium-sized and large businesses
• Responsible for making first contact with management team of each target company and explaining the upcoming project.
• Assisted in creating the criteria for each business analysis project.
• Often part of the team that would make regular presentation to shareholders and company management.
• Assisted in developing project criteria and finalizing that criteria with clients.
• Part of a team that would go in and establish working rapport with company management.
• Assisted in monitoring and tracking fluid business processes that tended to change frequently
• Involved in formulating and documenting the test plan, procedures and writing test cases.
• Ensure test scope coverage and execution completion includes manual testing
• Functioning as Test coordinator for planning activities on a daily basis, ensuring that activities are completed on schedule and preparation of reports (Status/Test).
• Preparing Review Report and Test Summary Report
• Reported and tracked the defects using QC.
• Modified, created and executed SQL Queries for back end testing

Environment: Windows 2010, MS - Project, MS - Office, MS Visio, SQL Server, MS Access, Quality Center

Confidential

Sr. Business Analyst/ Project coordinator (Offshore / Onshore Model)

Responsibilities:

• Responsible for the development of new services and license business opportunities in the assigned region.
• Lead efforts to translate business objectives and perform process analysis for strategic projects related to Client On-boarding, Client and Account set-up end to end workflows, operational efficiency and controls.
• Have hands on experience on Collections and Recoveries. Worked with different loan servicing system such as FIS ALS.
• Responsible for managing relationship with process owners (Effective Audit Division and Business Design Team) and project sponsors, gathering business requirements and document functional specifications
• Provided comprehensive consultation to business units and IT to ensure that functional/design specifications, use case scenarios and application training strategies meet defined business needs
• Provided the specific definitions and format for the Data Model.
• Created the Business Requirements (BRD) which helped in creating high level Conceptual Data Model.
• Worked as a Business Intelligence Analyst for the Company.
• Handled and Managed On Shore off Shore team.
• Created Standard Abbreviation Document according to business Standard
• Worked on maintaining all the three layers of Data Warehouse i.e. Staging, Integration and access.
• Perform Data mining activities of gathering and compiling data to make a thorough analysis and to extract the relevant information.
• Work with business Stakeholders, application developers and production team and across functional units to identify business needs and discuss solution options.
• Highly skilled and experienced in Agile development process for diverse requirements.
• In corporate the latest trends and techniques introduced in the market for improving the organizational efficiency
• Performed Gap analysis by identifying existing processes and technologies, documenting the enhancements needed to meet the end state requirements.
• Analyzed all the retail banking functionalities such as New Account, Customer Locate, Customer Create, account create, customer delete, lost and stolen credit cards, branch teller transactions etc.
• Identify research, investigate, analyze, define and document business processes.
• Performed all the Business Related functions such as Accounting, Distribution, E- Commerce, Human Resources and CRM
• Assist with user testing of systems, developing and maintaining quality procedures, and ensuring that appropriate documentation is in place.
• Responsible for identifying and documenting business rules and creating detailed Use Case.
• Worked on every aspect of SDLC, including final UAT testing.
• Using detailed knowledge of application features and functions assess scope and impact of business needs throughout analysis and completion of all enhancement specifications.
• Strong Subject Matter Knowledge on AFS(Automated Financial Systems)
• Extensively involved in all the project activities to make sure that documented functional requirements are met.
• Conducted JAD sessions to allow different Stakeholders to communicate their perspectives with each other

Environment: MS - Office, MS Access, Rational Requisite Pro, MS Visio, MS Project, Windows 98/XP.