SUMMARY:

• Solutions - driven professional with extensive experience in supporting projects and implementing technical solutions for Fortune 500s.
• Client-focused, highly organized self-starter with effective client service skills and demonstrated ability to manage technical aspects and pre-sales projects, architect tailor-made customer solutions, build relationships, communicate solution strategy and product offerings, and provide technical expertise, support, and training to sales and clients.
• Possess broad spectrum of technical skills augmented by keen business acumen, quantitative insights, and a strong customer focus. Exceptional analytical and problem solving ability blended with excellent Project Management, Leadership, and Communication skills.
• Strong Project/Program Management skills. Extensive experience with PMO frameworks, delivery processes, coaching/mentoring/counseling, project planning and scheduling, creating WBS, scope definition and change control, cost analyses and budgeting, earned value analyses, managing budget and timeline variances, issue and risk management, and software project estimation. Solid software process skills and familiarity with CMM.
• Proven ability to analyze business requirements or gaps in existing solution, then introducing strategic and tactical solution that improves competitive advantage and operational efficiencies. Bottom-line focused: led the delivery of several projects at many industry verticals with substantial payback, such as improving productivity of sales and service/support functions, human resource and payroll management systems, industrial automation and process control systems for Confidential, Aero Space, Telecomm, Health Care, Petrochemical, Pharmaceutical, Iron & Steel industry segments.
• Experienced in Global Implementation with multi-teams and multi-vendor (IBM, HP, Capgemini, Compuware, Tata Consultancy etc.) management programs with cross functional teams (Project, Business, Finance, I.T., Hosting, Telecom etc.).
• 14 Years of Project management experience, managed Projects ranging US$ 1 to 10 mil. And represented direct reporting team members ranging 10 to 50.
• Tools Used: M.S.Projects, Visio, M.S.Office, Clarity, Primavera etc.
• COTS Products implementations - CRM (Sales Force and Support products), HRMS (Human Resource and Payroll) and Industrial Automation & Process Control. ERP - PeopleSoft, SalesLogix, Ceredian Source 500, Connect-Care/Firstwave
• Managed Technology Development / Upgrades / Migration Projects

PROFESSIONAL EXPERIENCE:

Scrum Project/Program Manager’ (Scrum Master)

Confidential

Responsibilities:

• Make sure Agile processes are followed
• Ensure coordination between PO (PMO), Team, Management
• Moderate & Protect the Team & encourage self-organization
• Keep team organized (daily stand-ups, status reporting, retrospect etc.)
• Help to keep the Team focused on the current Sprint to achieve goals
• Solves impediments, encourage and help stakeholders to achieve transparency
• Strive to develop a Team which is highly motivated, empowered & becomes high Performance Team
• Educate and focus Team toward business-driven development
• Support Team building and Team development by utilizing the abilities and skills of individuals, and fostering a Feedback culture
• Address needs efficiently and effectively & Detect hidden problems and strives to solve them
• Help Team to learn from its experiences as lesson learned

Application (Mobile) Project Manager

Confidential

Responsibilities:

• Work with Business, Development Partners & Organization Group to prepare, facilitate & align Business Cases with Key Feature Candidates (High Level Business Requirements) for yearly key development & rollout roadmaps
• Facilitate Sessions with several groups to convert the Yearly Key Development and Rollout roadmaps in to well defined strategic monthly initiatives
• Arranged and conducted sessions for Designs, Estimations and Requirements gathering
• Tracking Monthly Releases (MRs) in terms of Project Schedule, action items, risks & issues
• Initiated Risk/Issue escalation & mitigation with structured escalations for absolute clarity and visibility to respective stakeholders & groups for quick assessment and response plan
• Change control, change request, reporting to various groups of Stakeholders (Business & Leadership reporting sessions as well as PMO and internal teams daily/weekly reporting)
• Conduct RCA (Root Cause Analysis) sessions, Conflict resolution, Various different Business users management, Vendor management, Cross-Functional departments/divisions coordination
• Using SDP and several in-house tools for tracking and reporting projects/program (CA, Documentum, Quality Center)
• Following processes to execute activities & tasks for deliverables and milestones. Help tailoring in or out processes, deliverables & milestone if not applicable
• Ensure Agile methodology is being followed and empower teams to work towards common goal by giving authority to take right decision, removing road-blocks and make them feel constantly supported and acknowledged for their hard work, dedication and commitment

Application Program Manager

Confidential

Responsibilities:

• Understand Business needs, Create Charter, Scope Review, Work estimation, SOW Creation, Team building, Strategy design/implementation
• Change control, change request, Risk/Issue escalation & mitigation, reporting to various groups of Stakeholders and managing/maintaining dash-board
• Arrange Root Cause Analysis sessions, Conflict resolution, Global Business users management, Vendor management, Cross-Functional departments/divisions coordination
• Follow SDM, use tools for tracking and reporting projects/program
• Tracking and managing deliverables and milestones in timely manner.
• Followed Agile methodology and build teams to work towards common goal by giving authority to take right decision, removing road-blocks and make them feel constantly supported and acknowledged for their hard work, dedication and commitment

Confidential, Detroit MI

Application Outsourcing Project / Program Manager

Responsibilities:

• Performed research and analysis on Technologies / Infrastructure used in current applications supporting GM (B2B and B2C) with respect to new technology trend
• Analyzed existing Service continuity with respect to new business demands
• Participated in Transformation analysis for Business, Tactical, and I.T. - Operation/Sustain
• Managed Technology Development / Upgrades / Migration Projects Including: a.) Linux, Solaris, Windows b.) Oracle, DB2, SQL c.) Java, J2EE, .Net, VB d.) App/Web - WebShere, Apache, WebLogic, Glassfish e.) ETL - IBM Datastage for Datawarehouse f.) Cognos, Microstrategy as Enterprise Reporting g.) Mainframe & COTS products like WebFocus (IBI)
• Managed COTS products implementations life cycle