SUMMARY:

• Having around 7.5 years of experience in analysis, design and development of various CRM and web - based applications, which includes 5.5+ years in Salesforce.com platform, Sales Cloud, Service Cloud.
• Good Knowledge on Veeva, ServiceMax, and Salescloud etc.
• Good exposure/understanding in Profiles/Roles and Sharing Rules, Page Layouts, Email Services and Custom Objects, Relation Ships, Customized several Validation Rules, tasks, Workflow rules, Triggers, Apex classes, Reports and Dash Boardstoachieve the complex business functionality.
• Produced and consumed RESTful services, SOAP/WSDL webservices for integrating with 3rd party applications, e.g. your.com, Route Manager etc
• Implemented several Triggers, Apex classes and Visual force pages, SOQL and SOSL to achieve complex business functionality.
• Packaged and Deployed customizations from Sandbox to other environments using Eclipse, change set and Migration tool.
• Proficient in RDBMS such as Oracle 8i/9i/10g, MySQL and SQL server2000/2005. Good working experience in writing PL/SQL Prepared Statements and Stored procedures.
• Experience in Web and Integration Technologies like HTML, XML, CSS, JAVA SCRIPT, WSDL, SOAP, REST Api.
• Excellent Communication and inter-personal skills; accustomed to working in both large and small team environments.

TECHNICAL SKILLS:

Sales Force Technologies: Sales Force CRM,Apex Language, Apex Classes / Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages, Components, S Controls, Apex Web Services, AJAX, Workflow & Approvals, Reports and Dash Boards, Custom Objects

Sales Force Tools: Data Loader, Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Connect Offline, Force.com Migration Tool

Languages: Apex, C, C++, Java, UML,SQL

Web: HTML, XML, Java Script, WSDL

Databases: MS SQL Server 2000/2005, PL/SQL,Oracle 9i,MS Access, and MySQL

Operating Systems: Windows NT / 2000 / Vista, Windows Server 2000/2003/2008 , UNIX, Sun Solaris 9

PROFESSIONAL EXPERIENCE:

Confidential, Milpitas, CA

Salesforce Developer

Responsibilities:

• Owned and Managed Market Clearance Management (MCM) application of the Brachytherapy Division that manages the Products and their Clearance entries in different countries.
• Coordinated with users to determine requirements and prepare design documents.
• Created Roles, Profiles, Access Settings, Workflows, Validations, creation and modification of fields, page layouts.
• Worked on data migration from database to SFDC using data loader.
• Created reports and dashboards which help user to track the history of the custom object etc.
• Designed and Developed Apex triggers and Classes that helps creation of custom child(CEF) records for all the countries based on the custom parent(Product Profile) record creation.
• Designed Visual Force Pages with custom controllers and extensions that help in mass update of document link records based on the selected Product Profile, Product Bundle and Clearance Family.
• Developed Forecasting functionality which gives the Estimated Submission date and Expected Clearance date based on the release milestone selection.

Confidential

Salesforce Developer

Responsibilities:

• Analyze business requirements and develop technical design and solution.
• Worked on Defects logged in the Quality Center and rectified them by developing optimal solutions.
• Managed cases and tasks that originate from various customers and partner sites.
• Creation of various Apex classes, Triggers, and Visual force Pages involved in the recovery business process.
• Created workflow rules, Validation and evaluation rules. Worked on case escalation process.
• Managed Financial force application that is used for the Invoice generation.
• Managed User profiles, permissions, custom labels, custom settings, and page layouts.
• Migration of data from various other applications into salesforce using Data loader.
• Generation of joined reports and dashboards for business users, so that they can analyze the cases logged in the SRS.
• Created various custom report types for the reporting data from standard and custom objects.

Confidential, Watertown, CT

Salesforce Developer

Responsibilities:

• Created Record Types, page layouts and workflow rules for the two types of Accounts which are Parent Account and Location Account.
• Worked on Custom Objects such as Turf, and Street Sheets which are for assigning territories to sales representatives.
• Managed User accounts, profiles, permissions, page layouts, advanced formulas, reports and dashboards.
• Developed and configured various custom reports and report folders for different user profiles based on the need of the organization.
• Performed bulk imports of data using the Dataloader on weekly basis.
• Integrated Salesforce with Route Manger which is a legacy system for handling Equipment Pricing and order Delivery.
• Developed Custom Integration logs and Error logs to monitor the order transfer to Route Manager and Updates to Salesforce.
• Developed Visual Force Pages for Phone orders and Contract orders based on various profiles.
• Worked on Custom Settings, Field Sets and Permission Sets.
• Generated and Worked on WSDL’s for integration with application like e-commerce and Chameleon.
• Developed Apex Triggers, Apex Classes and Controller Classes for various functional needs in the application.
• Integrated Salesforce with Telenav for sales manager to monitor the sales representative’s daily path.
• Created Documentation of the customizations done while deploying.
• Used Git Hub application for version controlling.

Technologies: Saleforce.com platform, Apex Language, VisualForce Pages, Informatica Cloud, WSDL, SSIS.

Confidential, Billerica, MA

Salesforce Developer

Responsibilities:

• Implemented ServiceMax app that would help the Ground Servicemen to provide Services related to Installation of the product, and further any Services provided to the Installed Product.
• Assisted in transformation from SAFARI (Current Lotus notes application for the management of field service work) to ServiceMAX app.
• Managed various ways of case creations such as e-mail to case, web to case etc.
• Worked in deploying from the sandbox environment to test allchnages to business logic.
• Developed an Interface between Oracle and ServiceMax that will automate the creation of Installed Product when a Serviceable product is booked in the Oracle ERP system.
• Maintained various ServiceMax objects like Installed Products (IP), Locations, Accounts, Contacts and relationships between them.
• Created relationship mapping for the Tables in the Oracle ERP system and Objects of the ServiceMax app.
• Managed operational requests such as creating rules around workflow, validation,Case Escalation, Approvals etc.
• Performed bulk imports of data using the Dataloader.io.
• Developed Apex Triggers, Apex Classes and Test Methods.
• Worked on various customized objects such as Work orders, Cases, Warranty etc.
• Coordinated with the back end team for integration issues.
• Involved in analysis and Design of Quality Customer Care (QCC) Service Interface.

Technologies: Salesforce.com, Apex, Visualforce, Workflows, Java, Grails, Tomcat.

Confidential, Boston, MA

Salesforce.com Developer

Responsibilities:

• Demoed the suggested developments and proposed best possible alternatives to the CRM Committee, admins and senior stake holders.
• Developed and maintained the functional areas of data management, forecasting, accounts, leads, opportunities, dashboards and reports and any other customized required.
• Consumed SOAP/WSDL services and created Apex Classes to expose as services.
• Created Apex Helper classes, transaction and session management.
• Performed batch reassignment of accounts and opportunities based on organizational changes.
• Wrote several Apex classes for creating clone button, Visual force for UI customized pages to override the new opportunity button.
• Used various SOQL & SOSL queries according to the governor limitations to store and download the data from salesforce.com.
• Integrated Pardot with Salesforce for lead generation.
• Created various Profiles, Roles, Page layouts and configured the permissions based on the organization hierarchy requirements.
• Prepared several test conditions and worked closely with the QA people for testing my developments and customization, as there were no sales force testers in the organization.
• Audited, uncovered and resolved data integrity issues with legacy systems.
• Completed bulk imports of data using Apex downloader.
• Proficient in ANT packing and deploying several profiles, triggers, classes, visualforce pages and so on.
• Showed experience in extensive data cleaning techniques.
• Integrated cases and solutions into a simplified one page self-sufficient case tracking system.
• Handled massive amounts of lead and accounts data while importing data using both the Apex Data loader and import wizard.
• Developed different reports like standard, summary and matrix for quarterly and half yearly sales.

Technologies: Saleforce.com platform, Apex Language, VisualForce (Pages, Components, Controllers & Extensions), Saledforce.com Data Loader, Informatica,, Apex Triggers, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, HTML, Java Script, Web Services, WSDL, SFDC Sandbox, Eclipse IDE Plug-in, Oracle 10g, Windows XP

Confidential, Boston

Salesforce.com Developer

Responsibilities:

• Developed and deployed Salesforce.com Enterprise edition.
• Worked on various salesforce.com standard objects like campaigns, leads, accounts, contacts, opportunities, cases, giving, gifts and activities.
• Integrated Salesforce with Blackbaud system using Java application and REST Api, to send donor information for Gifts processing.
• Used Quartz scheduler for scheduling the integration for Gifts processing.
• Developed cascading style sheets(CSS) for creating effects in Visualforce pages.
• Implemented Single Sign-on with ADFS. This allowed users to login one-time into a single place and provided access to 3 different cloud based applications.
• Integrated your.com with Salesforce.com to synchronizing campaigns & updating Leads using REST API.
• Used Cast Iron Cloud for ETL process (migrated data from Oracle database to Salesforce).
• Implemented field level and object level security for sensitive data holders fields.
• Configured analytic snapshots.
• Created data migration templates.
• Implemented Approvals/Workflows.

Technologies: Saleforce.com platform, Apex Language, VisualForce (Pages, Components, Controllers & Extensions), Saledforce.com Data Loader, Froce.com Explorer, Migration tool Apex Triggers, Reports, Custom Objects, Custom Tabs, Email Services, Security C ontrols, HTML, Java Script, Web Services, WSDL, SFDC Sandbox, Eclipse IDE Plug-in, Oracle 10g, Windows XP

Confidential, East Hanover, NJ

Salesforce.com Developer

Environment: Saleforce.com platform, Apex Language, Triggers-Control, Visual Force (Pages, Component & Controllers), SOSL, SOQL, Force.com IDE, Eclipse,Data loader, Salesforce.com Data Loader Force.com API, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, HTML, Java Script, Web Services, WSDL, Sharing rules

Responsibilities:

• Involved in requirements gathering with multiple project managers, in an effort to better customize, and utilize the full functionality of the Salesforce.com CRM solution.
• Worked on the integration of Veeva with Salesforce.
• Worked on various standard objects like Accounts, case, contact etc.
• Moved the tables like Opportunities, Accounts and Contacts to the Salesforce CRM Standard objects.
• Using Apex data loader mapped data sources and loaded data into call center application.
• Used Cast Iron in synchronizing SQL and Oracle to the Salesforce application.
• Wrote SOQL & SOSL statements within custom controllers, extensions and triggers.
• Completed the Application modification functionality and the toolbar modification functionality of the application as separate Flex Modules and integrated them onto one composite application.
• Developed email handlers using Apex for generating PDFs from leads received from several sources.
• Used force.com developer toolkit including Apex classes, Apex controllers and Apex triggers to develop custom business logic.
• Wrote custom formula fields and validation rules.
• Wrote Escalation rules to escalate the cases.
• Used Salesforce.com Ajax toolkit to make asynchronous calls to the SFDC data store for optimizing data retrieval speeds.
• Created data migration design for bi-directional migration of data from SFDC environment.
• Created ETL test data for all ETL mapping rules to test the functionality of the informatica mappings.
• Tuned ETL jobs/procedures/scripts, SQL queries, PL/SQL procedures to improve the system performance.
• Participated in the sessions provided by the Salesforce team.

Technologies: Saleforce.com platform, Apex Language, Veeva CRM, Visual Force (Pages, Components, Controllers & Extensions), Saledforce.com Data Loader, Informatica,, Apex Triggers, Reports, Custom Objects, Custom Tabs, Email Services, Security C ontrols, HTML, Java Script, Web Services, WSDL, SFDC Sandbox, Eclipse IDE Plug-in, Oracle 10g, Windows XP

Confidential, Austin, TX

Java/J2EE Developer

Responsibilities:

• Analyzed the customer provided functional Requirements and prepared High level design document, UML class diagrams using rational tool.
• Having the ownership of the total use cases and implemented the agile methodologies.
• Built base framework, common critical reusable classes for dependent modules.
• Studied the project requirement and designed the project. Created tables, views, synonyms, and sequences.
• Extensively used triggers, Pl/SQL procedures, packages, functions, while developing the forms and reports.
• Design implementation of GUI using HTML, JSP, AJAX and CSS.
• Added more functionality for site administration.
• Involved in maintenance tasks like porting the application onto a new site.
• Developed unit test case classes and tested persistence methods of the different components using JUnit framework.
• Developed presentation tire using HTML, JSP, Java Script, JSF.
• Involved in the configuration, development, and deployment of EJBs, and JSPs & Servlets in web logic Test Environment.

Technologies: J2SDK, J2EE (Servlets, JSP, JDBC, XML, XSLT2.0), JavaScript, Ant1.7.x, Putty, JQuery, TOAD, Hibernate, AJAX, Junit4.x, Windows XP and other office tools.