SUMMARY:

• Successful 20+ year career analyzing, planning and leading delivery of value - driven technology solutions for clients within the mortgage industry, food services / facilities management, multimedia communications, online retail, chemical, technology, electric, and credit / card financial services.
• Strength in partnering with business, leadership, vendors, and geographically dispersed teams to identify needs, evaluate risks and issues, and drive the full life cycle design, development, and rollout of innovative systems, applications, data warehouses, and business intelligence platforms.
• Leverage onshore / offshore experience and team leadership to enhance the on time and quality delivery of solutions. Proven ability to coordinate efforts between business and onshore / offshore groups to meet established goals across constantly changing environments.
• Loyal and diligent with strong work ethics, drive, and ambition.

EXPERTISE AREA:

• Technical Project Manager / offshore coordinatorProject Planning & Management
• Software Development Life Cycle
• Systems Architecture Design, Agile Development, Unit, System & Integration Testing
• Risk, Issue & Change Management
• Resource Estimation & Allocation
• System Implementation & Support
• Client, Team & Partner Relations
• Onshore / Offshore Coordination
• Communications & Collaboration

PROFESSIONAL EXPERIENCE:

Confidential, Trenton, NJ

Applications Manager

Responsibilities:

• Successfully planned and implemented numerous major upgrades within the mortgage accounting system. This includes migration into newer operating system and migration from Oracle8a backend to SQL server 2012.
• Collaborated with business leadership in moving the organization into new MBS initiative. Involved in generating the workflow diagrams of new business model involving multiple departments and multiple vendors. Managed / co-ordinated deliverables from multiple vendors, integration of deliverables from different vendors and successful launch of the new business model.
• Collaborated in the new Supportive Housing Connection (SHC) initiative from the organization. This is the NJ state funded initiative to provide rental assistance to special needs citizens. Contributed in requirements gathering, managing the deliverables from multiple vendors, implementation and user training. Also involved in managing and implementation of periodic upgrades and support.
• Collaborated in the new SSBG initiative from the organization which is federally funded Sandy recovery program. Contributed in requirements gathering, managing the deliverables, implementation and user training.

Confidential, Philadelphia area, PA

Senior Systems Analyst

Responsibilities:

• Recruited and given full accountability to maintain and enhance the existing portfolio management application used to manage and track various domestic and international mutual funds and ETFs (Equity Traded Funds)
• Worked on SQL Server, VB.Net.
• Used WCF for messaging between the applications.
• Used Agile methodology for software development.

Confidential, Philadelphia, PA

Project Manager / Application Manager / Senior Systems Analyst

Responsibilities:

• Recruited and given full accountability to lead the stabilization, enhancement, and expansion of mission-critical WinARCS system utilized to manage, track, and report on events, inventory, financial, and employees for 100+ premier sports stadiums and arenas, amphitheaters, convention areas, and concert venues throughout North America.
• Primary interface with clients, vendors, and internal teams to implement system at client sites, define and implement key functionality, and resolve critical issues.
• Planned, tracked, and managed all aspects projects, from initial needs assessment through design, development, testing, and on time delivery.
• Used Vb.Net, SQL Server.
• Successfully stabilized system and expanded reporting capability within 3 months of hire, increasing overall customer satisfaction and retention.
• Collaborated with business, leadership, and clients to integrate key functionality for yearly release of system leveraging Visual Studio, Visual Basic and SQL Server technologies.
• Led all efforts to deploy system at 60+ new client sites, encompassing customization, data conversion, user acceptance testing, training, and problem resolution.
• Drove the customization of all 7 modules within the system to support expansion into the Canadian marketplace. Oversaw the design and integration of new functionality to support multi-tax structures.
• Managed external vendor in building a data warehouse and business intelligence platform to provide leadership with an effective means to analyze core data from all sites. Defined technical specifications and led 1.5-year effort to integrate and report on data from 100+ sites for enhanced decision-making.
• Used web services architecture for remote billing system. All the development is done using VB.Net, WCF.
• Spearheaded key initiative to standardize data naming conventions across all sites, improving overall quality of data while reducing support operations.

Confidential, Mt. Laurel, NJ

Senior Systems Analyst / Team Lead / Offshore Coordinator

Responsibilities:

• Brought in to lead the full life cycle design and development of web-based service portal to enable prepaid subscribers to view and manage their accounts for this leading provider of pre-paid communication services to telecommunication providers globally.
• Following success, chosen to design, implement, and enhance offline pre-paid processing and provisioning desktop systems to meet evolving needs of 25+ large telecommunications clients providing pre-paid voice services to subscribers in Latin America, Eastern Europe, and Asia.
• Trained offshore team in India and acted as Interim Application Manager for team of 14 developers in developing solutions leveraging VB.Net, Visual Basic, Java, Visual Studio, Visual Interdev, PL/SQL, XML, WML / WAP and Oracle technologies.
• Led team in stabilizing and implementing key enhancements into mission-critical pre-paid provisioning desktop system to support clients’ business and market goals. Defined and oversaw the design and integration of functionality to support the rollout of Friends and Family product offerings; localize application in Spanish and Portuguese; and enhance scalability and flexibility of application to support rapid business growth.
• Managed efforts of 3 team members in the designing, developing, and deploying the offline record processing system at each client site. System automatically recorded call details and applied billing information in response to production system downtime, eliminating service interruptions to pre-paid subscribers.
• Designed and developed the Customer Service portal to enable pre-paid customers to view and manage accounts online and through mobile phones leveraging WAP technology.
• Primary liaison between offshore resources and internal teams to outsource the on-going enhancement and support of pre-paid provisioning system. Developed materials and oversaw the delivery of training to offshore team on business and technical functionality of core system.
• Selected as Interim Applications Manager during manager’s absence to provide optimal leadership and technical expertise to entire development team.

Confidential, Malverne, PA & Wilmington, DE

Senior Consultant / Developer

Responsibilities:

• Lead Developer in redesigning core Planning System from mainframe to client-server based technology with a Java front-end.
• Leveraged object oriented analysis / design best practices to design front-end for new system. Enhanced, maintained, and supported back-end applications.
• Core member of team charged with the development and delivery of the Pinnacle System, an institutional participant services desktop system. Full accountability for designing, developing, and testing back-end system.
• Contributed to designing and integrating new functionality into mission-critical Marketing Information Communications System II (MICS II) for DuPont, an information delivery system that provides online access to corporate data. Kept on to analyze, design, develop, and implement new system for fiber code maintenance.