SUMMARY:

• Versatile, dependable, and enthusiastic information technology & business professional with:
• Diverse project/program management experience across engagements of various types
• Senior - level business analysis, requirements management, and quality assurance skills
• Proven effectiveness in communicating across organizational levels, including C-level
• A history of successful, high-profile project work for industry-leading organizations
• An honorable discharge from the U.S. Army with a record of distinguished service
• Current Secret (DoD) and Public Trust, Level 5 clearances (previously held TS/SCI)

WORK EXPERIENCE:

Managing Consultant

Confidential

Responsibilities:

• Managed contract with the Confidential & Human Services ( Confidential ) Office of the Chief Information Officer (OCIO) Operations division;
• Developed a positive working relationship with Confidential partners; Grew team from 4 individuals to 11, secured continuation of original contract as well as a follow-on contract, and leveraged exceptional performance to gain a separate contract with the OCIO's Office of the Chief Product Officer (OCPO), adding another team of 6; Forecasted, tracked, and reported on $2 million+ annual budget; managed staff, schedules, assignments, and status reporting;
• Developed trend analyses and reporting on key service desk performance metrics for Operations director; Improved program/project management processes;
• Developed tools for improved collaboration;
• Coordinated division responses to Freedom of Information Act (FOIA) and other inquiries; Coordinated responses to quarterly FITARA/DCOI Integrated Data Calls from OMB; Interpreted and disseminated federal policy/guidance to Confidential Operating Divisions, conducted monthly Integrated Project Team meetings, collected OpDiv data submissions and analyzed for correctness and trends, and submitted consolidated responses to OMB; Coordinated resolution of validation issues
• In addition to above Program Management, served as Customer Engagement Manager for Confidential OCIO Operations division to improve engagement with its customers; Briefly served, on request of OCIO senior leadership, as Administrative Program Manager to the Deputy Assistant Secretary for Information Technology and Chief Information Officer; Managed schedules of multiple senior executives, coordinating between the OCIO and divisions, the Office of the Chief Technology Officer (OCTO), and Assistant Secretary for Administration office, while improving OCIO processes and tools; Temporarily supported the Assistant Secretary for Financial Resources
• Served as part-time Project Manager of Confidential OCIO OCPO team, and on engagements for the U.S. Food and Drug Administration, U.S. Environmental Protection Agency, and U.S. Army Office of Small Business Programs; Managed 30+ total direct reports
• Played key roles in two annual renewals of Peridot’s three ISO certifications, its initial CMMI for Services - Level 3 certification, and founding of company Toastmasters club

Managing Consultant

Confidential

Responsibilities:

• Served as Applications Manager for Confidential ’ Office of Data & Strategy; Supported operations of student information systems; Managed/maintained virtual servers; Monitored applications for optimal performance and proper data exchange; Analyzed feasibility and impact of proposed changes; Planned, conducted, and documented testing; Managed system configuration and code migration; Automated and deployed reports; Updated web content; Provided Tier 2 technical support; Managed year-end data transitions; Instrumental in roll out of innovative new report card formats
• Managed 3-month project to find a suitable replacement for the Transportation Research Board's aging people/association management system; Contributed to Project Charter, Statement of Work (SOW), and Project Management Plan; Developed Work Breakdown Structure (WBS), tracked progress against schedule/cost baselines, conducted weekly status meetings, presented status reports to management; Conducted workshops and interviews with stakeholders to determine requirements; Produced Request For Information (RFI), identified 80+ potential solutions, distributed RFI to 22 vendors; Based on qualitative/quantitative analysis of RFI responses, invited 4 vendors to present demonstrations; Surveyed demo attendees, analyzed feedback, and made final recommendations; Recommendations led to vendor selection, new project initiation, and follow on PMO and technical work
• Served in several capacities on DC’s OCFO/OCIO Enterprise Service Bus (ESB) Team; As Project Manager, used Agile methods to lead team; Implemented web service interface between Office of the State Superintendent of Education and Office of Tax and Revenue for verification of parent/guardian income for students applying for grants; Implemented web service interface between Office of Contracting and Procurement and District's Citywide Clean Hands application for verifying that vendors considered for contract awards do not owe DC; Implemented enhanced integration between District's Integrated Tax System and its Enterprise Data Warehouse for extracting daily changes to key tax-related data; As Senior Business Analyst, worked with client directors, managers, and staff to analyze and document business requirements and functional designs; As Production Support Lead, managed daily monitoring of production ESB applications, ensuring timely resolution of issues
• Served as ESB team's Senior Business Analyst for District of Columbia’s Office of Tax & Revenue; Design/delivered several new ESB applications; Designed integration between Electronic Taxpayer Service Center and Electronic Data Warehouse (EDW) to transfer employer-submitted W2 data and update status of submissions; Designed web service for Integrated Tax System (ITS) to check for potential fraud among taxpayers requesting refunds; Designed integration between ITS and EDW to extract daily updates to tax data
• Assisted Accenture team with development of RFP for District of Columbia's Health Benefits Exchange system; Worked with Department of Human Services CIO and her staff, personnel from Department of Health Care Finance, and Office of Chief Technology Officer, to discover/document technical requirements; Built consensus around key decisions; Created blueprints and narratives defining required reference architecture, integration/interfaces, data management, and subsystems for inclusion in Statement of Work; Documented project's gap analysis process and results for Level II Establishment Grant application
• Managed efforts for Follett Software, a K-12 education software vendor, to implement mechanisms for state reporting from Aspen SIS to meet requirements in NY, NJ, and VA

Senior Consultant

Confidential

Responsibilities:

• Served as Ariba Buyer technical expert for Confidential ;
• Provided production support;
• Managed trouble tickets, ensuring resolution within Service Level Agreements;
• Produced ticket metrics reports for area manager

Principal Ariba Consultant

Confidential

Responsibilities:

• Provided production support for Confidential 's Integrated Logistics Management System;
• Assisted help desk in resolving technical issues;
• Conducted impact analyses for potential changes;
• Translated business requirements into technical design details;
• Developed and tested all modifications and enhancements

Senior Consultant

Confidential

Responsibilities:

• Built eProcurement system for Confidential & Confidential ;
• Translated complex requisition approval requirements into rules code that automatically routed electronic requisitions to approvers Confidential various levels of the organization based on items requested, cost, and accounting data; Developed logic to determine when changes to requisitions required re-approval;
• Created various electronic forms; Developed summary reports on purchase order data

Senior Consultant/Engineer

Confidential

Responsibilities:

• Configured server environments and established remote access for team;
• Managed code migrations to server; Served as primary troubleshooter;
• Built interface to accounting system for real-time validation of financial data used on requisitions, travel authorizations, expense reports, and forms;
• Developed interfaces to legacy procurement and general ledger systems;
• Automated processes for updating accounting, vendor, and HR data from external systems
• Implemented Ariba for Sara Lee; Configured desktop development environments for our team of 5;
• Developed interfaces for pushing purchase orders and receipts to Lawson ERP system;
• Customized integrations for pulling data from Lawson; Customized user interface;
• Managed code migrations to UNIX server; Provided testing, training, and production support

Consultant/Programmer Analyst

Confidential

Responsibilities:

• Served as lead developer on internal project to implement Ariba Buyer; Advised project manager of technical capabilities/limitations; Kept manager informed of technical issues; Worked with purchasing department to ensure new system would meet their needs; Assisted with catalog management and supplier integration; Customized the user interface
• Analyzed possible customizations of Ariba ORMS to meet unique procurement requirements of the U.S. Army, Navy, and Air Force
• Developed customer care and billing system for Germany’s #2 telecommunications firm; Developed interfaces to external systems, combining server applications with desktop components allowing users to specify data needed from external systems; Served as deputy team lead; Helped design/develop prototype for integrating third-party rules engine
• Designed/developed programs for BellSouth to exchange data between mainframe systems and Windows server applications; Assisted with developing test cases; Provided production support; Coached team members on mainframe programming techniques
• Designed/developed COBOL programs for integrating Billing Adjustments with Usage Pricing for a mid-sized phone company; Assisted system testers; Designed interface for users to define new bill formats using desktop GUI
• Produced detailed technical documentation of COBOL-based customer care and billing system for telecommunications clients in Switzerland, Sweden, and The Netherlands