SUMMARY:

• Fifteen years experience defining application features
• One year experience as Scrum Product Owner
• Expert in creating user stories, acceptance criteria, process flows, context diagrams, wireframes, and use cases
• Experience in Scrum Product Owner duties including backlog prioritization, release planning, and representing stakeholder interests
• Experience managing Scrum backlogs in Rally, Version One, Microsoft's TFS, and Jira
• Experience in Salesforce CRM, ordering, telecommunications, retail, marketing, media buying, energy, intelligent transportation systems, and financial services
• Experience in hiring, training, and mentoring analysts
• Effective communicator; able to interact easily with technical and non - technical team members

PROFESSIONAL EXPERIENCE:

Confidential , Monroe, LA

Product Owner Partner / Systems Engineer

Responsibilities:

• Created process flows, context diagrams, wireframes, user stories, and acceptance criteria for over 100 features for consumer ordering and care applications.
• Currently supporting the new Salesforce care platform, a legacy ordering platform, and defining requirements for new event publishing for monitoring status, analyzing call events, and creating customer account logs .

Confidential, Lake Oswego, OR

Product Owner

Responsibilities:

• Product Owner on team of 7 to 9 developers.
• Created new conceptual model for company's new media planning system.
• Implemented features through modeling business processes, writing user stories, release planning, prioritizing backlog, sprint planning, and communicating requirements to UX designer through wireframes.
• Successfully launched a release for usability testing and a release for MVP.

Confidential, Hillsboro, OR

Senior Business Systems Analyst

Responsibilities:

• Senior BSA in Confidential group.
• Supported four Scrum teams (two in India) working on both Licensed and ASP versions of Corillian Online, an online banking platform.
• Defined business process flows, user stories, and acceptance criteria.
• Analyzed production data, features, and requirements to inform product, user experience, and technical decisions.
• Acted as liaison between product owners, user experience designers, developers, architects, and quality assurance engineers.

Confidential, Hillsboro, OR

Technical Business Systems Analyst

Responsibilities:

• Business Systems analyst writing user stories for Scrum team supporting online banking.

Confidential, Portland, OR

Business Analyst

Responsibilities:

• Business analyst on projects for Integrated Card Systems.
• Products include online servicing of credit card accounts and a mobile application for managing virtual corporate credit cards.

Confidential, Salem, OR

Business Analyst

Responsibilities:

• Created process flows, wireframes, use cases, user stories, and test cases for: enhancements to the incident management system prototype mobile application for alerting drivers of traffic incidents modernizing map capabilities on monitoring roadside devices
• Created an HTML prototype and conducted usability studies for a new wizard.

Confidential, Beaverton, OR

Senior Business Systems Analyst

Responsibilities:

• Successfully delivered a new e-commerce site, gameday. Confidential .com
• Supported three maintenance teams as ScrumMaster and Analyst .
• Created process flows, user stories, acceptance criteria, wireframes, and use cases.
• Managed backlogs. Scheduled sprints and releases.
• Acted as liaison between product owners, developers, and quality assurance engineers.

Confidential, Portland, OR

Senior Business Analyst

Responsibilities:

• Lead analyst on projects such as employee reimbursement tracking, funding proposal submission, audit review tracking, vegetation management tracking, and water/energy transaction accounting. Identified options and risks.
• Created process diagrams, wireframes, and use cases.

Confidential, Tigard, OR

Lead Business Analyst

Responsibilities:

• Sole analyst supporting a 15 member Scrum team.
• Defined requirements across all aspects including support processes, usability requirements, hardware monitoring, financial regulations, consortium restrictions, and integration packages.
• Created process diagrams, user stories, acceptance criteria, and wireframes.
• Modeled business rules using Innovative Software's Visual Rules.

Confidential, Portland, OR / Chicago, IL

Senior Business Analyst

Responsibilities:

• Successfully delivered a new application for managing signage, initially working with Confidential and later sold to other clients.
• Successfully delivered a new application for managing a multichannel marketing calendar, initially working with Confidential and later sold to other clients.
• Lead analyst for several modules including channel specification, budget modeling, space allocation, broadcast buy, and marketing strategy.
• Built a team of seven business analysts in the Chicago office.
• Created process diagrams, use cases, and wireframes.
• Established the methodology for requirements documentation at Confidential .

Confidential, New York, NY

Lead Analyst

Responsibilities:

• Successfully delivered requirements and design for Confidential 's e-commerce site.
• Successfully delivered first portal for institutional clients for Confidential .
• Improved software implementation process for Confidential with process flows.
• Provided leadership to transform projects struggling at managing requirements.
• Created project plans, process diagrams, use cases, wireframes, and site flows.
• Trained consultants on use cases and development methodology.
• Promoted three times in two years, ultimately to manager of New York-based analysts.