SUMMARY:

To obtain a permanent or long - term contract position as an IT Manager, Relationship Manager, or Program/Project Manager in a fast-paced technology environment. Open to 50% or less travel.

PROFESSIONAL EXPERIENCE:

Confidential

Manager, Information Technology

Responsibilities:

• Responsible for managing a team of 15 people, comprised of Project Managers, offshore developers, onshore developers, environment managers, and business analysts that work on Confidential configuration and custom changes.
• Responsible for managing a Global Confidential CRM solution and the Change Management process for changes requested by the Business stakeholders.
• Responsible for managing 1000+ global sales users, and 300+ partner users in CRM application.
• Responsible for managing integration between CRM and Data Warehouse, Omniture, Eloqua, Market-to-Lead, Oracle, Credit, Finance, and Order Management.
• Responsible for managing the relationship with internal business stakeholders; Serves as face of IT for Confidential application.
• Responsible for vendor management for external vendors, contractors, and consultants.
• Frequently interact and communicate with Sr. Management and C-Level executives.
• Use of Waterfall, Agile and RUP software development methodologies.

Confidential

Sr. Consultant - Sales Automation

Responsibilities:

• Responsible for managing development and QA resources for Confidential deployments.
• Responsible for creating Use Case scenarios and UAT scripts.
• Worked as IT Project Lead / Analyst for custom QuoteBuilder object/application in Confidential .
• Represented IT as SME for PRM (Partner Relationship Management) module in Confidential .

Confidential, Atlanta, GA

Sr. Business Analyst / IT Lead

Responsibilities:

• Worked as IT Lead / Project Manager role for Point-of-Sale (POS) Vault Cash Management project.
• Consulted as Saleforce.com SME for internal IT CRM project.

Confidential, Atlanta, GA

Risk Management Project Manager

Responsibilities:

• Responsible for successfully rolling out a custom Risk Management solution to the Corporate Risk Management group.
• Used a hands-on, “roll-up sleeves” approach to deploying the solution.
• Responsible for managing a small team of developers and QA resources.
• Managed project via MS Project and Primavera.

Confidential, Atlanta, GA

Sr. Project Manager

Responsibilities:

• Responsible for managing client customizations and systems integration for the CP Werx application.
• Responsible for project deliverables, timeframes, a detailed project plan outlining required resources and reviews.
• Served as the primary contact for the customer by managing client expectations, budget, status, and milestones.
• Responsible for deploying web-based and handheld CP Werx application to large corporations.
• Frequently created / presented Powerpoints and communicated with C-Level executives.

Confidential, Atlanta, GA

Project Manager / Senior Consultant

Responsibilities:

• Obtained Confidential certification.
• Responsible for end-to-end Project Management responsibilities including scoping, contracts review, knowledge transfer, resource management, budget management, publishing recurring status and budget reports, overseeing the production of deliverables.
• Worked primarily on rolling out CRM solution to large banking and mortgage verticals including Confidential Bank, World Bank and FiServ.
• Developed and maintained project plans, issues logs, status reports, and budget reports.
• Submitted billable time for projects. Approve billable hours and expenses incurred by other resources on each project.
• Trained end users on sales process and system usage. Trained managers on user adoption, dashboards and reporting functions.
• Provided recommendations on system configuration and business processes.
• Provided weekly management updates on projects and cost.

Confidential, Atlanta, GA

Project Manager / Analyst

Responsibilities:

• Responsible for the rollout of Confidential CRM application to 2000+ employees within the Commercial Line of Business, and 500+ employees within the Retail/Business Banking LOB.
• Managed the Business and Management aspects of implementation for ASP Web-based application.
• Responsibilities included handling issue resolution and overall deliverable review.
• Work with Program Manager in managing project plan, budget, structure, schedule, training and staffing requirements.

Confidential, Alpharetta, GA

Sr. Business Consultant / SysAdmin Team Lead

Responsibilities:

• Managed Development team of 10 people including Functional and Technical Architects, QA, DBA, Developers, and Technical Writers for development of a Touchpoint banking application.

Confidential, Charlotte, NC

MIS Project Manager

Responsibilities:

• Managed projects within the company that were critical in streamlining mortgage processes, including the Interlinq Loan Servicing System, the TENA Quality Control system, and the LoanQuest Loan Origination System.

Confidential, New York, NY

Project Manager / Business Analyst

Responsibilities:

• Worked within Small Business Line of Business within Confidential
• Worked on Sales and Marketing projects that helped generate new customers for Small Business Banking.