SUMMARY:

• Over 8+ years of total IT experience primarily in CRM Sales Force Dot Com (SFDC) and Enterprise Data Warehouse applications.
• About 6+ years of extensive experience in Analysis, Design, Development and Deployment of Traditional Web and Sales Force applications.
• Experience in administration, configuration, implementation, and support of Sales Force CRM and Sales Force SFA applications based on Apex Language and leveraging Force.com Platform - - world's first commercial Software as a Service (SAAS) application running in Cloud Computing Environment.
• Expertise on Apex Language in creating Apex Classes, Controllers, Triggers, Web Services, Visual Force Pages, Components, Custom Objects, S-Controls and Force.com IDE.
• Experienced in usingForce.com Web services API for implementing web services to access to data from different users.
• Good exposure in writing SQL and PL/SQL programming with DB2, Oracle and MS-SQL, MySQL Server.
• Strong Experience in designing junction objects and implementing various advanced fields like Picklist, Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates and Email generation according to application requirements.
• Strong Experience in implementing security and sharing rules Confidential object, field and record level for different users Confidential different levels of organization and in creatingvarious profiles and configuring permissions based on organizational hierarchy.
• Expertise in querying salesforce database using SOQL&SOSL queries using Force.com Explorer
• Experience in web technologies like HTML, XML, CSS, JSP, JavaScript, Angular JS, WSDL, and SOAP.
• Developed ETL mappings in Informatica for Integration between Salesforce and Oracle.
• Experienced in working with Agile and Scrum methodologies.
• Possess knowledge of CRM processes like Sales, Marketing, Customer Service and Customer Supportas well as in Business processes and recommended solutions to improve their processes using Salesforce.com.
• Experience working across various SFDC implementations covering Sales Cloud, Service Cloud, Custom Cloud, Call center, Chatter and App-exchange applications.
• Experience in working on using frameworks to prototype next generation user interfaces for salesforce admin setup using the new salesforce1 look and feel and working on its user interface.
• Expertise in ETL Informatica PowerCenter v8.x/ 7.1.3/6.2/5.1 (Informatica Designer, Repository Manager, Workflow Manager, Workflow Monitor).
• Have good working knowledge in documenting and implementing complex ETL business rules using different transformations such as Filter, Joiner, Router, Source Qualifier, Expression, Union, Update Strategy, Unconnected / Connected Lookup, Aggregator, SCD Type-1, SCD Type-2, mappings and mapplets.
• Extensive database experience on Oracle 10g/9i/8i, DB2, MS SQL Server 2005 and extensively used TOAD and SQL Loader.
• Proven experience in creating and execution of stored procedures, functions, triggers and packages in SQL and PL/SQL.
• Worked closely with Business Users to enabled business process using SFDC.

TECHNICAL SKILLS:

Salesforce Technologies and Tools: Salesforce CRM, Salesforce SFA, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages / Components, S Controls, Apex Web Services, Workflow & Approvals, Dashboards, Analytic Snapshots, Case Management Automation, Custom Objects, Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Force.com Platform (Sandbox, and Production).

ETL Tools: Informatica PowerCenter v 8.6.1/8.1.1/7.1.3/6.2/5.1, (Repository Manager, Power Center Designer including - Source Analyzer, CPQ, Target Designer, Transformation developer, Mapplet Designer, Mapping Designer), Workflow Manager, Workflow Designer and Workflow Monitor

Programming Language: Java, C#

Databases & Database Languages: Oracle 10g/9i/8i, DB2, VSAM, IMS DB, MS SQL Server, MS Access, PL/SQL, SQL

ER Modeling, Multi: Dimensional Modeling, Ralph Kimball, Data Warehouse Life Cycle

Tools: TSO/ISPF, FILE-AID, SPUFI, QMF, ICETOOL, DFSORT, Changeman, OPC.

Web Technologies: JavaScript, HTML, XML, XHTML/DHTML, AJAX

Windows NT/00/XP, UNIX, MS: DOS, MVS, OS/390 and Z/OS.

EXPERIENCE:

Confidential, Atlanta, GA

Lead Salesforce Developer

Responsibilities:

• Lead a team of 6 developers, provide guidance to the team and involved in designing phase.
• Incharge of the complete salesforce activities for the entire organization after the initital package deployed by Salesforce.com.
• Worked in three different production instances within the organization, involved in various configuration and setup activties and in production support.
• Identified as the Premier Support contact person for the organization, open cases with Salesforce, follow up until the issues are resolved.
• Extensively worked for both person and Company Accounts of the organization
• Involved in developing visualforce pages, triggers and apex classes based on the requirements.
• Proficient in creating record-types, page-layouts and profiles to hide/show visibility to various fields.
• Implemented pick lists, dependent pick lists, lookups, junction objects, master detail relationships, validation rulesand formula fields to the custom objects
• Exposure to various latest features of salesforce like Permission Sets to give user-specific permissions, content management, documents and libraries.
• Extensively worked in real-time Web service integration of Salesforce with J2EE web applications.
• Directly interacted with various user groups to understand and gather requirements and conducted demos to show prototypes.
• Developed Salesforce.com ETL processes using Cast Iron, Java and Sales force Web Services Java API.
• Implemented Case Management by creating record-types specific to the user groups, assignments rules, escalation rules, case templates,workflow rules and actions, etc.
• Customized events and tasks as per user convenience to schedule meetings, follow-up, sharing calenders with other groups, etc.
• Experience designing and developing complex Excel/CSV reports using raw data extracted from ExactTarget or MySQL.
• Worked in Single sign-on, SAML settings to enable the user to login to various applications simultaneouly.
• Enabled and configured E-mail Relay feature for the e-mail administration for the entire organization.
• Worked extensively in customization of Service Cloud Console by embedding Visualforce pages in custom console components, highlight panel and interaction log .
• Resolved issues connected to Call Centers, usage of CTI adapters and Mobile applications.
• Incharge of the deployment and complete setup in 3 production instances, used Eclipse and changeSet for deploying.

Environment: Saleforce.com platform, Visual Force (Pages, Component & Controllers), Workflow & Approvals, Reports, Dashboards,ETL, Custom Objects, Custom Tabs, Email Administration, SSO, Service Cloud Console, Change Set, Force.com Eclipse, HTML, JavaScript, CSS, Apex Explorer, Apex DataLoader.

Confidential, Jefferson City, MO

Lead Salesforce Developer

Responsibilities:

• Interacted with Business users for requirements gathering, analysis and development.
• Worked on various Salesforce.com Standard Objects including Accounts, Contacts, Reports, Dashboards, Events and Tasks.
• Developed various Apexclasses, Controllerclasses and ApexTriggers for various functional needs in the application.
• Developed various CustomObjects, Formulafields, Master-Detail, Lookup relationships, Tabs and validation rules.
• Created various Profiles, Roles, Page Layouts and configured the Permissions based on the Organization hierarchy requirements.
• Experience on Lightening component framework and also worked on lightening app builder.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response for automatingbusinesslogic.
• Work with different business groups to get new Veeva enhancement requirements.
• Used Jitterbit Data Loader as an import tool we can Insert new records, update existing records and perform upserts
• Jitterbit is smart enough to know based on the IDs we specify, which Salesforce object to delete the data from.
• Developed ETL mappings in Informatica for Integration between Salesforce and Oracle.
• Developed Cascading Style Sheets (CSS) for creating effects in Visual force pages.
• Created Workflow rules and defined related tasks, email alerts and field updates.
• Implemented Pick lists, Dependent Pick lists, lookups, Master detail relationships, validation and formula fields to the custom objects.
• Pre-Deployment, Deployment and Post-Deployment activities in Production.
• Worked with App exchange application Informatica for data migration.
• Created email templates and inboundemails using Visualforce for clients and customers.
• Utilized Chatter for effectively communicate with the users in the Organization.
• Developed business documents for Salesforce.com Custom objects.
• Implemented Salesforce.com web services client using Sales force webservicesAPI, Java, XML and partner WSDL.
• Experienced in web technologies like HTML, XML, JSON CSS, ANGULAR JS, JSP, JQuery, JavaScript and databases such as SQL Server and MySQL.
• Developed several CustomReports&Dashboards to better assist managers and also report folder to provide report accessibility to appropriate personnel.
• Involved in Agile methodology, Scrum which dramatically improved productivity and reduced errors.
• Provided to business users about the system.

Environment: Saleforce.com, Force.com Platform,ETL, Apex Classes, Chatter, Visualforce pages, Jitterbit, controllers, custom objects, custom tabs, email services, Java, workflow & approvals, reports, security controls, Eclipse IDE, WSDL, Windows.

Confidential, Dallas, TX

Salesforce Lead Developer

Responsibilities:

• Involved in various activities of the project, like development meeting, requirement gathering, and analyzing requirements, documenting the functional and nonfunctional requirements.
• Worked with the user group for requirement gathering throughout the planning and implementation and designed the data model to transform the existing business process to salesforce.
• Designed, developed and deployed the Custom Apps, Custom objects, Custom Fields, Custom buttons, Page layouts, Custom tabs, Components, Visual Force Pages, Apex classes to suit to the needs of the application.
• Attended daily meetings, weekly scrum meetings and sprint review meetings.
• Developed Apex Classes, Apex Triggers, Workflows and Approval Processes for various functional needs in the application.
• Created various Visual force/html email templates for Email Alerts using triggers and approval process for the clients and customers.
• Maintained data cleanliness and accuracy by adding various Customvalidationrules and Custom formulas.
• Worked on Test Cases by developing Test Classes to meet the required Code Coverage insalesforce.
• The previous process of procuring new vending machine was done through the SAP system.
• Designed and implemented SOAP integration with third party for order and purchase information directly to and from Vendor.
• Designed WSDL and wrote Apex class for the same.
• Used Streaming API to implement push and publish service as per the client requirement.
• Created Profiles, Roles and Permission Sets for all the users in the organization.
• Worked on Data Mapping using excel sheets to map all the existing fields from Client and Mainframe Applications to Salesforce.
• Worked with SQL Server management studio to execute complex SQL queries using client andsalesforce schema
• Worked with Data Loader to update, insert and delete records using excel sheets as a part of the data migration.
• Used XML based Web Services using SOAP/WSDL for common interface across all internal and external application and users.
• Worked on the UI layer coding JSP with HTML, DHTML, CSS Java Script, Jquery.
• Worked on Data cleaning with excel sheets to avoid duplicate records using External ID.
• Used the Sandbox for testing the developed App after migrating some test data from client application.
• Used Salesforce Developer Console to execute apex codes and SOQL Queries to verify Salesforcedata.
• Provided ongoing salesforce.com maintenance support and administration services including periodic data cleansing and fixing runtime issues.

Environment: Saleforce.com platform, Apex Language, Triggers,ETL, Chatter, Data loader, Salesforce.com Data Loader, Force.com API, Workflow & Approvals, Reports, Custom Objects, Batch Apex Interface, Custom Tabs, Email Services, Security Controls.

Confidential, Los Angeles, CA

Salesforce.com Consultant & Administrator/Developer

Responsibilities:

• Gathered requirements and developing client-specific solutions by understanding customer's business and technical environment.
• Created and Custom Profiles, PublicGroups and Roles to distribute user rights and functionality.
• Worked on various salesforce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Reports and Dashboards.
• Created different workflow rules and Approvals, Email Templates to run the Assignment rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Worked on Point and Click development and worked on SFDC implementation related to SalesCloud.
• Designed and developed the Custom objects, Formula fields, validation rules, Page layouts, Components, Visualforce Pages to suit to the needs of the application.
• Experience with creation of users, groups, projects, workbooks and the appropriate permission sets for Tableau server logons and security checks.
• Preparing Dashboards using calculations, parameters, calculated fields, groups, sets and hierarchies in Tableau.
• Designed and developed UNIX shell scripts as part of the ETL process to automate the process of loading, pulling the data for testing ETL loads.
• Performed detailed analysis of business and technical requirements and developed the Apex classes using other Platform based technologies like Visualforce and Force.com IDE.
• Used SOQL and SOSL for various data fetching and manipulation needs of the application using platform database objects.
• Proficient in Data Migration from Traditional Applications to Sales Force using Data Loader Utility, Informatica On Demand and Cast Iron.
• Deployed the code to production, and handled the merger process of accounts and contacts.
• Implemented Angular JS UI framework on websites which are likely to change a lot over the life cycle.
• Designed, developed and deployed Apex Classes, Triggers and packages for various functional needs in the application.
• Involved in to writing the PL/SQL Stored Procedures, cursors and functions to access the content from database in ePublish content Management tool.
• Designed the Custom Visualforce pages for Lead conversion and merging duplicates.
• Created email templates and inbound emails using Visual force for the clients and customers.
• Integrated with external system using WebServices Callouts for cleansing the Address and save the data in the pages of salesforce.com and SOAP and REST based Web Services for extracting the data from external systems to display in the pages of salesforce.com.
• Managed Different SFDC Sandbox environments for Dev/Test /UAT environments.
• Coordinated the process of UAT defect fixes and support.
• Provided support ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow and triggers.
• Developed and configured various Reports for different user profiles based on the need in the organization.
• Used the Force.com IDE for testing and migrated the code to the deployment instance after testing.

Environment: Saleforce.com platform,ETL, Tableau, Apex, CRM, Visual Force Pages, CPQ, Apttus, Zuroa, Web logic, Data Loader, Workflow & Approvals, Reports, Custom Objects, Jitterbit Data Loader, iOS, Angular Js Android, Custom Tabs, Email Services, Security Controls, Sandbox data loading, AppExchange, HTML

Confidential, Cincinnati, OH

Salesforce.com Developer

Responsibilities:

• Interacted with various business user groups for gathering requirements for Salesforce implementation and documented Business and Software Requirements.
• Involved in Salesforce.com Application Setup activities and customized the apps to match functional needs.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Leads, Campaigns, Reports and Dashboards
• Designed, developed and deployed Apex Classes, Controller Classes, Apex Triggers and Visual force pages for various functional requirements in application.
• Developed and configured various Reports and Report Folders for different user profiles as required.
• Designed, and deployed Custom objects, Entity-Relationship data model, validation rules, Page layouts, Custom tabs, Components and Visualforce Pages to suit application needs.
• Designed, developed and documented several mappings to extract data from Flat files and relational sources.
• Performed ETL into Oracle Data Warehouse using Informatica Mappings including transformations Aggregator, Joiner, Lookup (Connected & unconnected), Filter, Update Strategy, Stored Procedure, Router, Expression, SQL and Sorter.
• Worked on stored procedures, functions and views.
• Developed data mappings between source systems and warehouse components.
• Created workflows and tested mappings and workflows in development, test and production environment.
• Worked actively on improving performance of mappings and sessions and fine-tuned all transformations.
• Developed and maintained optimized SQL queries in Data Warehouse.
• Involved in testing of developed components.

Environment: Saleforce.com platform, Apex Language, Visualforce,Saledforce.com Data Loader, Informatica Power Center 7.1.5, Oracle 9i, HTML, Java Script, Windows XP.

Confidential

Java Developer/Programmer Analyst

Responsibilities:

• Involved in planning, estimation for completion of the request and client interaction and in database design for the application as per normalization rules.
• Developed the web pages using JSP, CSS and JavaScript.
• Wrote Store procedures and designed the database tables.
• Involved in the data modeling and analysis of data as well as in creation of database schema and tables.
• Worked on security issues of SSO and on the development of reports and charts.
• Created web and business components.
• Incorporated Data handling between consequent calls to server were by session state, application state and query strings.
• Handled validation on client side using validation controls and custom validations on JavaScript.
• Implemented store procedures and triggers using PL/SQL.
• Communicated with end users to get clarity on their requirements.
• Coded and tested Major Enhancements
• Performed Integration Testing by adding all modules together for the web based application.

Environment: Java, JSP, HTML, SQL, JavaScript, CSS, Web Sphere Application Server, PL/SQL.

Confidential

J2EE Developer

Responsibilities:

• Developed UI components and assets using JSP, HTML, DHMTL, XML and JavaScript/jQuery.
• Involved in developing Class diagrams, Sequence Diagrams using UML.
• Designed UML Use Cases and Sequential diagram for the parts warranty module.
• Followed Agile methodologies (scrum, extreme programming) and test driven development.
• Developed Web Screens using JSP/Struts/Spring Web Technology.
• Wrote Store procedures related to the parts warranty module tables.
• Involved in writing Validation Scripts using JavaScript.
• Involved in writing Scripts using AJAX/CSS/HTML.
• Integration testing of the modules.
• Developed HTML and JSP pages for user interaction and data presentation.
• Developed JSPs to implement the business logic, and use Java beans to retrieve the data.
• Involved in Coding of Enterprise JavaBeans, which implements business rules, and business logic.
• Involved in developing the Java classes and JavaBeans.

Environment: Core Java, JSP, Servlets, EJB, HTML, UML, EJB, Java Beans, MySQL v5.2 CE, JUnit, CVS, JDeveloper, Apache Tomcat Web Server v7.0, WebLogic Application Server v8.0.