EXECUTIVE SUMMARY:

• Delivering Best - in-Breed Enterprise Strategy for Cross-Sector Confidential Clients
• Customer-Centric, Solution-Oriented IT Operations Road mapping & Management
• Progressive, agile-minded, and forward thinking IT consultant and strategist with industry leading training and certifications, including ITIL and Amazon AWS.
• Combines enterprise management roles with large-scale consulting experience to provide holistic, scalable, and adaptable IT solutions for start-up, rapid growth and mid-stage clients.
• Confidential » Led integration of Confidential systems into Confidential ’s global shared services IT model
• Confidential » Upgraded and evolved the environment into a fully redundant, virtualized server infrastructure
• EMC Consulting » Set the charter and strategy for multiple migrations, upgrades and implementations at key public/private sector clients
• IT Project Management | Budgeting & Vendor Management | Business Process Engineering | Change Control
• Documentation & Training | Leadership & Staff Development | Systems Engineering | Solution Architecture
• Root Cause Analysis | Process Improvement | Service Desk Management & Optimization | Cloud-Based Solutions | Data Loss Prevention Strategy & Deployment

TECHNICAL PROFILE:

OS: MS Windows Server 2012/2008/2003 Windows Clustering Active Directory MS Windows 8/7/XP LINUX UNIX

Applications/Networking: Microsoft Exchange 2010/2007/2003 Microsoft SQL Server 2008 R2/2005 Commvault Simpana ManageEngine ServiceDesk Plus Microsoft System Center Configuration Manager Microsoft SharePoint Services Microsoft Forefront Client Security DNS DHCP FTP Group Policies Lync Server Sciencelogic’s EM7 Monitoring Websense DLP Solutions Safend Data Protection VMWare ServiceNow Citrix Xenapp

Hardware: EMC Dell HP Barracuda Load Balancers Cisco IronPort McAfee Web Filtering Appliance

IT & CONSULTING CAREER HISTORY:

Confidential, Beltsville, MD

Independent Contractor

Responsibilities:

• Maintain and troubleshoot virtual servers within the Microsoft Hyper-V infrastructure as well as many physical servers.
• Work with Application support teams on building new technical solutions that may help improve the use of technology within ARS.
• Managed Active Directory projects as well as create Powershell scripts to facilitate the initiatives of the Agency in deploying processes to ensure greater security within the environment.
• Developed and deployed a new Asset Management process that enabled the Help Desk staff to accurately track IT assets within the ARS headquarters location.
• Provide assistance with migrating the local Active Directory Domains of remote sites into the Enterprise Active Directory Infrastructure. Provide local site administrators with the tools and procedures for migrating services, servers, desktops, and other resources into a new AD Forest using the AD Migration Tool, ForensIT, and Powershell scripts.

Confidential, Washington, DC

Senior Director

Responsibilities:

• Managed mission critical on-air system operations while providing Level 3 support for offshore Level 2 teams.
• Tasked to regain trust and restore reputation for internal tech support; overhauled process flows and fulfillment protocols, and engaged business unit leadership in strategic planning and process engineering.

Senior Director

Confidential

Responsibilities:

• Transitioned into role within Confidential as SME on Confidential critical systems.
• Guided development of an efficient, low-impact strategy in migrating systems between regional data centers.
• Performed knowledge transfer of Business and IT processes to new support groups to sustain support quality and efficiency throughout the transition.
• Performed day-to-day management of Exchange 2003 Infrastructure, Windows 2012 Servers, Active Directory Services, Lync Services, VMWare Infrastructure, and Antivirus Management Tools.

Senior Director of Enterprise Operations

Confidential

Responsibilities:

• Joined the company as a consultant, earning multiple follow-on engagement requests as a result of top-flight performance on multiple business-critical systems projects.
• Advanced internally after transitioning to a key IT role, eventually leading all aspects of Confidential ServiceDesk management and application support for multiple lines of business.
• Successful Exchange 2010 Migration from Exchange 2003 messaging infrastructure. Designed solution for high availability across Headquarters and Disaster Recovery sites by making efficient use of DAGs and EMC SAN technologies. Migrated user mailbox data with little impact to user community and other critical apps reliant on Exchange Services such as, Blackberry.
• Re-architected the data center to address pervasive power failures and performance issues. Upgraded the facilities to support 208 Volt 3-phase power, increased cooling, and core enhancements.
• Following Confidential ’s acquisition of Confidential, led integration of Confidential IT infrastructure into Confidential ’s Global IT. Migrated Confidential Active Directory objects and mailboxes into a new forest, and achieved end-to-end virtual integration.
• Leveraging extensive knowledge base, ITIL training and a deep commitment to customer service, deployed ITIL-based ServiceDesk applications and governance to drive significant improvements to user experience/resolution.
• Reduced the server footprint and related costs by upwards of 80% by transitioning the environment to a fully virtualized infrastructure.
• Implemented digital media transfer and designed new rules-driven workflows, replacing legacy courier delivery with rapid and reliable FTP transmission.

Confidential, Rockville, MD

Senior Consultant, Infrastructure Practice

Responsibilities:

• Engaged as a senior consultant on large-scale commercial/government contracts for Microsoft projects encompassing the full range of systems engineering, integration and administration.
• Achieved significant gains in availability, efficiency and performance on infrastructure projects for government agencies, non-profits, and multimillion-dollar corporations including the National Science Foundation (NSF); Department of Defense (DoD); Confidential ; GEICO; and the United States Navy, Army and Joint Forces Command.