SUMMARY:

• Enterprise IT Infrastructure · Health Care Operations Leadership ·
• Team DevelopmentVisionary IT leader with an award - winning track record for defining, building and optimizing best-in-class IT infrastructures and Operations for the Healthcare/Government and Private Industries.
• Reputation for defining enterprise technology strategies/solutions that reduce costs, improve efficiencies, support organizational goals and maximize the technology investment.
• Highly valued strategic partner at the top management levels.
• Technology leader who worked with one of the country’s top health care provider ( Confidential ) and health care policy agency (CMS), helping both to fulfill strategic technology objectives.
• IT Strategy & Execution - able to define IT visions/plans at the enterprise level, define and source the right IT solutions to support business objectives, and build cost-effective and scalable solutions that support growth
• Budget - comprehensive understanding and management of operational and capitalized budgets.
• Focused leader in reducing costs without sacrificing quality
• Vendor Sourcing / Vendor Relations - strong track record for building strong relations with the right vendors to reduce costs, improve support/service, and support strategic goals
• Leadership & Talent Development - first class ability to attract and lead top IT talent, inspire excellence, and create team cultures based on performance and innovation

SKILLS:

SOFTWARE: Knowledge of Microsoft Windows 3.1, WFW, WIN95/98, Windows ME, Windows 7, 8, 10 Microsoft NT Server 4.0 & 2000 to 2016, MS Exchange Server 2016, MS Office 95/97, 2000, 2010, 2013 2016, Office applications (including Word, Excel, Access, PowerPoint, Outlook, Publisher), MS Project 2000, 2003, 2010, 2013 & 2016, Office365 MS Project Server, MS Project Central, MS SharePoint Server, DOS to ver. 7.0, OS/2 1.3 to 2.2 - WARP, MS Visio Pro 2002 to 2016, PC Anywhere, Novell Netware ver. 3.12, MS SQL Server 2016, Microsoft SMS, MS SCCM, LANDesk, Altiris, LAN Manager, Lotus Notes 5.X, LanAnalyzer, MS Exchange 2000 to 2016, Macromedia Director and Illustrator, Visual Source Safe, Visual Basic, Tape backup software, HP OpenView, CA Unicenter TNG, ClickNet (Remote Control), Antivirus and several other utilities packages. Microsoft’s Zero Administration for Windows. Software packaging tool Wise Package Studio, PACE, SCCM. Facets, healthcare payer system, ServiceNow, Oracle, Ariba, SAP, Epic, Cerner.

HARDWARE: Support of multi-level pc platforms (workstations to FileServers, DataBase Servers, Communications Servers, Web Servers and SQL Servers). Printers, Plotters, DAT backup drives, Disk/SCSI Array Systems, RAID Controllers, SCSI drives. Cisco Routers, Codex pad, Novix & Eicon Gateways (supporting TCP/IP), Catapult Proxy server. Ethernet 802.3, Wireless LAN, various cable types, i.e., IBM Type 1, Type 3, Cat 5 & 6, Coax thick/thin and Fiber Optic. Circuits; T1, T3, ATM (to 45 mb), Frame Relay, DS3, OC3, OC12 & OC45. Also utilized Network General’s Sniffer, HP OpenView, SMS, Tivoli and LANSweeper.

CAREER BACKGROUND:

Confidential

Director - Infrastructure Project Planning & Delivery & Enterprise Technology Asset Management

Responsibilities:

• Manage the entire portfolio of Infrastructure projects to meet milestones and adhere to resource plans and budget targets (Methodologies include: SAFe/Agile, Scrum).
• Responsible for oversite and delivery of IT Asset Management (both software and hardware). Tracking and managing IT assets throughout their entire lifecycle, ensuring logical and consistent operational process and policies are adhered to. Maintain license compliance to help avoid asset related liabilities and risks.
• Manage the departmental budget, interactions, and coordination with other departments to accomplish corporate goals.
• Plan and manage the resource needs of the department to ensure service capacity for project management.
• Coordinate consolidation and reporting of overall IT Operations budget metrics, including day-to-day budget variances and forecasting as well as Infrastructure and Corporate Initiative project budget reporting.
• Analyze trends for review with IT Operations Leadership to identify opportunities for savings and flag potential risks.
• Oversee consolidation of IT Operational and Service metrics for standardized reporting.
• Collaborate with peer Directors, business and product owners as well as external customers and service providers to plan, manage and execute infrastructure projects/components within corporate initiatives.
• Manage customer expectation in regard to the delivery and capabilities of the technologies set forth in the annual infrastructure project portfolio.
• Interact directly with internal and external business partners and vendors at all levels on the development and implementation of business plans and strategies.
• Provide strategic consulting to IT and business stakeholders in keeping focus on expectations, what is possible to deliver, and maximizing the value of what is delivered.

Confidential

Program Executive

Responsibilities:

• Primarily responsible for Planning, Directing and coordinating the activities of the project technical staff for Network, Desktop, Datacenter and Telecommunications services for this large hospital system with eight facilities.
• Responsible for working closely with the existing leadership and process groups to implement end-to-end operating and support environments that deliver a consistent customer experience and that leverages efficiencies, while maintaining defined SLA’s.
• Responsible for Patch Management, ownership of Data Center, Siemens and Cisco VoIP switches. All Network gear, Desktops and Telephone/Cell Phones for the Organization.
• Responsible for supporting the implementation of new business process, developing operating standards, and customer experience level objectives within the Project Management and Operational Support groups. These responsibilities include establishing and maintaining standards for all activities within scope; i.e. everything from planning, reporting, direct customer communications management, cross-functional project coordination, reporting, executive summaries, detailed project plans, customer service, and overall program leadership.
• Translate highly complex concepts in ways that can be understood by a variety of audiences. Influence leadership to adopt new ideas, products, and/or approaches. Ensure that project/program requirements and deliverables are technically sound, clearly defined, and actionable.
• Work closely with leadership to manage internal projects that are aimed at improving cost efficiencies, enhancing the customer experience, focused on establishing new operating standards, and improving systems and order flow.
• Responsible for cost accounting and profit and loss.
• Responsible for Data Center Migration from Confidential Hospital data center to Confidential TOC data center.
• Responsible for vendor management.

Confidential

Program Manager

Responsibilities:

• Developed PMO department to include Governance, Policies and Procedures, Intake Process, Program Delivery, EVM, Financial Workbooks and Project Server.
• Work with programs that enhance or introduce functionality according to business needs. Set the strategic direction, establish and track funding, provide program planning, budgeting, assessment of the program, related operational policies and procedures, and provide technical/professional leadership.
• End to End Solution Delivery & Change Management: PMO Program Design, Development, & Execution; Implementation Strategy Approach, Pre Implementation Risk & Solution Impact Assessments; Detailed Program & Project Planning.
• Specialist in Solution Delivery, Global Program/Project Management (PMO Start Up & Governance): Program Delivery - Planning, Solution Execution & Management; Change Management -- Communications, Readiness Assessments, & End to End Training Systems Execution; Executive Dashboard Reporting.
• Ensure that project/program requirements and deliverables are technically sound, clearly defined, and actionable.
• Insures Stakeholders are informed of project status, risks and issues.
• Successful implementation and adoption of process and automated controls to help establish governance and group collaboration.
• Responsible for Program oversight of Strategic Capital Projects, including budgeting, resource allocation, procurement, technical project delivery and vendor management.
• Manage the Strategic Infrastructure Projects team that handles all Capital Infrastructure projects for the Mid-Atlantic States Region. (Infrastructure, WAN, LAN, VoIP, Desktop, Telephony and Digital Signage).
• Pre Planning, Planning, Execution, Delivery, thru Stabilization & Benefits Realization; Dashboard Reporting, Communications, Assessment, & Management of Risks & Issues.
• Program management of the MAS KPTOP & KPNS programs which is designed to optimize and enhance the Regions WAN circuits and telephony architecture, resulting in huge cost savings and efficiencies.
• Managed the Infrastructure delivery for the newly built Hospitals in the Mid-Atlantic States Region.
• Provide Program and Project Management support to executive management.
• Review and approve business, technical and security specifications (Requirements, Security Checklist, Logical Solution Design Document and Physical Solution Design Documents) prior to initiation of development and implementation activities.
• Approves the Go-Live Decision for the implementation of Infrastructure activities throughout the Region.
• Manage the department’s budgets, resources and procurement.
• Manage team consisting of Project Managers, Solutions Consultants and Asset Management Specialist.
• Assist in obtaining resources and investment needed for the project/program Scoping, Definition and Development and Deployment phases.
• Manage IT Procurement Team and Asset Management team.

Confidential

Program Manager/Product Manager

Responsibilities:

• Responsible for Product Management deliverables which includes the entire portfolio of Managed Solutions Services (to included Data Center build-outs, PMO Support, Network Engineering/Integration/Security, Technical Consulting, Infrastructure Planning, etc).
• Provide Program/Project/Portfolio Management support to executive management.
• Responsible for reviewing and approving SOW’s & ROM’s to be submitted to clients/customers in response to RFP’s. Also responsible for BOM and Contract approval.
• Work with Sr. Management to develop/determine rate cards, project/staffing cost for Managed Solutions Services.
• Instituted Microsoft Solutions Framework as well as robust Project Management methodology, which were adopted as best practices by multiple business units and sister companies.
• Led 12-person team of project manager and engineers across 3 distinct product development groups, including Product Service, Communications, and Infrastructure Solutions, with $1.5M annual budget.
• Develop internal functional process for the organization, to include artifact repository, PMO standards, Communications Plan, Risk Management, Process Improvement, Issue Resolution, etc.

Confidential

Sr. Project Manager- Infrastructure

Responsibilities:

• Provide Program and Project Management support to the Centers for Medicare and Confidential Services in the Office of Information Services Enterprise Datacenter Group ( Confidential ).
• Acting on behalf of the Division Director to assist with the implementation of the group’s strategic goals and standing up the EPMO (Enterprise Program Management Office).
• Developing Project Charters, Creating Scope Statements, Developing Project Plans, Schedules and Work Breakdown Structures for upcoming Datacenter Transitions and other EPMO initiatives.
• Provide oversight and management supporting new Data Center Consolidation efforts, including Cost Tracking, Technical Workgroup Sessions, IBR’s (Integrated Baseline Reviews) for EVM, etc.
• Collecting and validating Earned Value Management Reports to be processed and submitted to HHS, used for evaluating IT investments.
• Developing Project Management Plans, Implementing guidelines for project management best practices.
• Development of a Risk Management Process which helped setup and create the Confidential
• Mentoring project leads and managers, monitoring and controlling projects.
• Status reporting to Sr. Mgmt.
• Participated in the development of an Confidential Governance framework and a Project Process Strategy within Confidential .
• Helped create RIIS (Request for Infrastructure Intake Services) which automates the Intake Request Process utilizing Remedy as the central tool.

Confidential

Sr. Project Manager

Responsibilities:

• Provide oversight and management supporting new Data Center Build-Out, including Cost Tracking, Master schedule WBS and Resource Loaded Networking - RLN, Requirements gathering and management and overall Design.
• Responsible for the Infrastructure Implementation of the new Data Center (900 servers, 250 racks) to include Infrastructure design, Cable Plant design, Rack Systems design, Systems Relocation, new NOC build-out, new Communications Lab build-out, old cable removal.
• Tracked earned value via PMI Earned Value Management Methodology.
• Provided oversight and management of Project Management Plan, Project Definition Document, Business Requirements Document, Test Approach, Risk Management Plan, Change Management Plan and Performance Management Plan.
• Provided oversight and management of Issues Tracking Log, Risk Log and Technical Engineering Team (Infrastructure Engineers, Systems Engineers and Network Engineers) and Steering Committee action items.
• Oversight and execution of day-to-day activities for the 944B project which involves development of project status meeting agendas, minutes and presentations for Project Management Team-PMO, House Information Resource-HIR, Electronic Review Board-ERB and the Architect of the Capitol-AoC.

Confidential

Program Manager

Responsibilities:

• Responsible for the successful completion and execution of the Confidential Project.
• Responsible for the initial high level project requirements analysis, including defining Business Requirements and Objectives, to the creation of Technical Requirements documents, Functional Specifications documents and Technical architecture solutions and Statement Of Work
• Creation of detailed project schedules and milestones, project budgets on estimated capex/opex.
• Tracking of project activity and expenditures against plans, develop and manage project status documentation and communications on a weekly basis for both managed staff and senior staff (Executive board).
• Management of project team including, developers, integrators, Microsoft and HP assigned consultants and EDS resources.
• Manage the technical direction of Confidential for Analysis, Design, Build/Test, and Implementation in accordance with project objectives/requirements.
• Deliver highest level of Subject Matter Expertise related to Enterprise Level Microsoft XP Deployment.
• Manage all communication efforts, from Pilot testing, to Training, to Implementation, to Support.

Confidential

Sr. Project Manager

Responsibilities:

• Manage multiple projects simultaneously through their full life cycles utilizing SDLC and Stages & Gates Methodologies.
• Work directly with Customer Leadership in managing and directing project team activities.
• Work with Customer to understand project objectives and approach.
• Develop and prepare written Project Plans addressing project strategies, organizational structure, risks, resources, deliverables, budget, communications, metrics, work breakdown structure (WBS) and request for proposals (RFP).
• Manage project team of varying sizes, composed of both internal and contract resources, as well as external vendors and developers.
• Manage the technical direction of assigned projects for Analysis, Design, Build/Test, and Implementation in accordance with project objectives.
• Deliver highest level of Subject Matter Expertise related to product on both a technical and business level.
• Ensure that established product standards (on time launch, overall usability, performance, etc) are met or exceeded in all efforts.
• Perform critical path analysis and develop time-lines for completion of tasks, measuring the deliverable work packages of the project against the project plan, and analyzing schedule risks to determine probability of success

Confidential

Sr. Project Manager

Responsibilities:

• Overall responsibility for the development, promotion and management of a global, role-based desktop standards strategy for Confidential, including the arbitration of issues between organizations.
• Definition and maintenance of business role-based hardware and software standards and associated configurations on both PC and MAC platforms, involving ‘best practices’ and knowledge of industry trends in licensing, support and Technology procurement.
• Coordinate proactive research in emerging desktop technologies and integration of new tools for effective deployment of such technologies in the most cost effective manner possible.
• Management of R&D process, Engineering process, Integration process, Procurement process and lab maintenance in the creation of desktop standards for Confidential, over 400 offices with 3600 employees.
• Responsible for vendor negotiations for software and hardware inclusive of International considerations.
• Active member of Management Council Committee that sponsors projects for Confidential worldwide.
• Managed XP rollout using Wise Package Studio as integration tool for software packaging and SMS for distribution.
• Packaged several hundred software packages both commercial and home-grown for deployment to all Confidential facilities.

Confidential

Sr. Project Manager

Responsibilities:

• Created PRL’s Enterprise Security Policies for the following competencies; AntiVirus, Applications, Electronic Mail, Network & Computing, Physical Security and Remote Access.
• Project management, design and engineering of Windows 2000 images and Group Policy configurations in preparation for rollout to 2500 clients (including Microsoft Windows XP comparisons).
• Coordinated vendor management of VAR’s considered for outsourcing (core image on new desktops).
• Negotiated adjustments to the project schedule and for the acceptance of deliverables.
• Developed comparative chart of Windows 2000 vs. Windows XP for possible XP consideration and deployment.
• Managed both Engineering and QA teams for rollout, including budgeting, RFP’s and deployment.
• Hands-on role with Windows 2000 & XP Desktop and preload process to resolve pre-install and acceptance criteria issues.
• Hands-on role with network diagnostics to resolve application deployment issues.

Confidential

Director of ISP Services

Responsibilities:

• Responsible for all Tri-State ISP services and maintenance of backbone infrastructure
• Manage the following organizations; Technical Support Group., Web Hosting & Planning Group., Network Engineering Group and Systems (UNIX) Engineering Group (40 staff members).
• Responsible for the scalability and integrity of the SDSL and T1 to OC3 network and for the IP Architecture.
• Project Manage re-engineering of DSL rollout using Telemetry DSLAM.
• Responsible for policy creation/management for all departmental procedures.
• Charged with Research and Development of new products, including Firewalls, Web Servers, Routers, VPN, VOIP and other unique industry specific components.
• Involvement in market assessment/strategy planning, budget responsibilities and development of customized solutions to help solve complex client business problems.
• Committee member in creation of new business unit, Managed Services.
• Provide customers consulting knowledge on technology selection, use and implementation.
• Ensure all network compliance and security criteria’s are met.
• Conduct negotiations and establish relations with outsourced agents and solution partners.

Confidential

Sr. Architect/Project Manager

Responsibilities:

• Responsible for the technical management of the NT LAN/WAN System Infrastructure (budget: $18MM).
• Design Client/Server Systems, leading conversions to standard technology and leading major business re-engineering efforts.
• Ensure corporate compliance with the Business Units (SLA’s and pricing).
• Project management of large, multi-site installations and appropriate resources.
• Develop the architecture and implementation plan for new and upgraded distributed environments including LAN/WAN.
• Responsible for relationship management across technical divisions and business units to ensure quality of service and on time project delivery.
• Provide designs that achieve requirements of the current environment (e.g., hardware, software, flow of traffic, amount of traffic, etc.).
• Analyze, design, install, performance tune and upgrade distributed systems throughout the Enterprise.
• Supervise LAN/WAN designs prepared by staff (Network Engineers).
• Communicate recommendations, issues and direction to Site Management and Business Unit Executives, management.