SUMMARY:

• Over 15 years of professional IT experience, with a proven record of thought leadership, managing IT projects in multi - platform technical environments with expertise in Project Management, Budget Management, System Design and Implementation, Process Re-engineering, Process Improvement, IT Operations Management, IT Strategic and Tactical Planning, Risk Management.
• Expert in building and managing technical teams to deliver IT solutions, designs and enterprise architecture aligning enterprise wide support systems and optimizing overall processes across cross-functional systems.
• Helped Clients to achieve best business practices and strategic objectives across the entire organization by eliminating functional silos and roadblocks, thereby assisting the organization to better position itself to satisfy all stakeholders.
• Seasoned Telco BSS/OSS Professional responsible for and involved in a wide variety of technical engagements.
• Currently working for Confidential as Sr. Solution architect under Service Fulfillment Portfolio.
• Experience in all aspects of full Software Development(SDLC) and Project Management (PMLC) Lifecycle:
• Experience in OSS/BSS and telecom / cable billing systems Projects - Service Fulfillment, Service Assurance, Inventory, Provisioning and Activation.
• Experience working on diverse Billing Platforms - Amdocs, CSG, ICOMs-T, Convergys
• Technical knowledge and Good understanding of Cloud Computing and Amazon Web Services.
• Experience in enterprise Program Management (EPM), Enterprise Architecture (EA), Enterprise Content Management (ECM) and Quality Assurance (Testing).
• Experience in process optimization.
• Experience in Federal Grants management systems.
• Led teams across broad technical, financial and business disciplines. Focused teams on business objectives and tracked progress to ensure project milestones were completed on time, on budget and with the desired results.
• Mitigated risk factors through careful analysis of financial and statistical data. Anticipate and manage change effectively in rapidly evolving global business environments.
• Defined processes and tools best suited to each project depending on project specifics and client goals, creating detailed project road maps, plans, schedules and work breakdown structures.
• Managed and led multiple deliverables simultaneously in all phases of engagement life cycle from definition, design, development, rollout and Production support.
• Experience in designing, developing and implementing technology integration solutions on time and within budget
• Produced client deliverables and work products using most widely used and accepted standards for business processes, principles and technical deliverables in the telecommunications industry - NGOSS, eTOM, TAM, SID.
• Successfully led Blue Canopy’s initiative in achieving CMMI Level 2 certification. Additionally, assisted with developing process and documentation towards meeting CMMI Level 3 certification.
• Experience with CMMI internal audits, objectively evaluating work products and activities against defined product and process standards (ISO-19011)
• Conducted CMMI appraisal using Standard CMMI Appraisal Method for Process Improvement (SCAMPI) to evaluate organizations’ processes and provide CMMI ratings.
• WLNP Number Portability, FCC mandates, E2E System Integration, PAC, SMG (Service Management Gateway)-Service Order Administration & Message Processing Engine Flows, Clearing House.
• Requirements gathering, Designing - Process Flows, Work Flow, Re-engineering.
• Resource Mgmt. -Number, IP & Data, Number Mgmt.- Portability, Pooling, NPA Splits
• VOIP Digital Phone Requirements, Process Flows, Data Mapping, Web Services and LSOG 7 implementation
• Flow through Provisioning using SOA - Integration of CSG & Convergys billing systems with Digital Phone Order Management, Switch Provisioning, and CLECs via ESB.
• SME in VOIP Solution implementation helping with Solution development/ enhancements with Production rollouts to different Divisions across US which includes the Largest Market - New York.
• Wireless Asset Management system implementation to comply with Sarbanes Oxley regulations.
• Expertise in RUP - Rational Tools - Rose, Requisite Pro, Clear Quest, Clear Case
• Project Management, Business/Technical Analyst, Quality assurance, Gap Analysis, Process Engineer, and Release Management.
• High Availability (HA) Design Characteristics Implementations
• Implemented Fault Management functions.
• Integration with External system using various interface protocols / formats which include: HTTP/XML, HTTP/SOAP, SMTP, REST, FM - JMX / SNMP, Raw Sockets/Text Commands, JDBC/SQL, Telnet, DNS and LDAP.

TECHNICAL KNOWLEDGE & SKILLS:

• Drives end-to-end technical solutions
• Scopes, defines and designs solutions
• Knowledge transfer & reuse
• Functional knowledge & skills
• Negotiation & Argumentation Skills
• Project Management Skills
• Commercial Acumen & Skills
• Financial Acumen & Skills
• English Skills
• Knowledge Sharing & Collaboration Skills
• Coaching & Mentoring Skills
• Behavioral Competences
• Creating & Innovating
• Entrepreneurial & Commercial Thinking
• Persuading & Influencing
• Applying Expertise & Technology
• Analyzing
• Delivering Results & Meeting Customer Expectations

TECHNOLOGY:

• J2EE
• Struts
• C/C++
• JavaScript
• PL/SQL
• Shell Scripting
• XML/XSL
• PowerBuilder
• SOA - REST /SOAP
• Oracle
• Sybase
• MS SQL Server
• Amdocs (Ensemble, Samson)
• CSG Systems
• Convergys - P2K
• Convergys - ICOMS-T
• E/// Uprising
• Service Assurance
• Service Fulfillment
• Inventory
• Service Provisioning
• Service Activation
• VOIP SME
• Order Management (Concept Wave)
• Asset Management
• Number Management
• Clarify
• CRM
• Federal Grants Management
• Asset Management
• Resource Management
• Data Analytics
• System Integration
• Data Conversion /Migrations
• CMMI for Dev eTOM
• TAM
• SID
• Process Design
• Process Reengineering
• Work Flow Design
• HA Design
• Fault Management

PROFESSIONAL EXPERIENCE:

Confidential

Sr. Solution Architect

Responsibilities:

• The solution supports different interface protocols/formats which include: HTTP/XML, HTTP/SOAP, SMTP, REST, FM - JMX / SNMP, Raw Sockets/Text Commands, JDBC/SQL, Telnet, DNS and LDAP.
• High Availability (HA) Design Characteristics includes:
• Load balancers used to balance the load and perform fail-over between application servers.
• N-Application servers are managed as an application server based cluster.
• Each user is serviced by one application server.
• Each process is serviced by one Process engine.
• Hardware based load balancers manage database transactions.
• Use of a high availability database, a clustered Oracle server solution.
• DB Replication using Oracle Golden Gate (OGG) for Bidirectional Active-Active replication between geographically separated sites.
• Uses Oracle Data Guard (ODG) Primary and standby Backup one-way replication for each site.
• Implemented Fault Management functions
• Using JMX and SNMP traps for active monitoring of Application, WebLogic and Database Health.
• Hardware Alarms using ILO.
• Confidential Order Care (EOC) involves ConceptWave Framework Modules

Confidential

Solution Architect

Responsibilities:

• Overall Program Management duties and client point of contact for providing expertise with in-depth knowledge (Technical/ Functional) of Confidential products and their applications. Responsible for managing following TWC projects:
• Service Order Management (SOM) - SOM Leads and SOM Automation
• TWC’s EXPO Solutions - Work Order Fulfillment solution integrated with Granite Inventory and SalesForce.com.
• Order Management System (OMSe) - Flow through Provisioning from CSG and ICOMS-T Billing System
• Solution Architect for Ericssons's Service Fulfillment Portfolio focusing on ConceptWave and Telcordia Solutions.
• Responsible for analyzing, designing and developing commercially viable end-to-end technical solutions for the customers based on their specifications and business needs.
• Responsible for translating the customer needs, and technology opportunities into detailed technical offering, solutions and proposals.

Confidential

Lead Solutions Architect

Responsibilities:

• Worked as Technical Project Manager for multiple projects at Confidential, with a proven record of innovation, client leadership blending strategy, vision, and technical competence.
• My areas of specialty include management of software development team, database design, management, improving business processes and supporting critical business strategies, implementation and maintenance of business application systems.
• Managed a technical team supporting multiple Projects built upon J2EE architecture, struts and supporting maintenance of couple of client server based project in PowerBuilder and Sybase environment.
• Subject matter expert for Federal Grants Management Systems and played a key role in migrating legacy applications to Next Generation Grant Management System in line with Confidential Target Enterprise Architecture. Also leading the Integrated Project team where I am responsible for managing and resolving cross functional process related issues.
• Other responsibilities include Requirements Gathering, Requirements Re-engineering, Coordinating all Development activities, Release Engineering and Management, Liaison between IT Development and Business Stakeholders.
• These activities involve using Rational Tools - Clear Case, Clear Quest, Rational Rose, and Visio.
• Project Management - Planning, Control and Monitoring, Budget and Resource Management: Fiscal Planning, Projections, and Project Cost to Complete (CTCs) and monitoring Cost Variances.
• Managed Project Deliverables successfully, on time and within budget. Managed O&M Support activities.
• Managed and supported Production support and monitoring. Managed Production issues, resolutions and developed Incident Reports for senior management. Managed Production P1E Coordination and resolution. Maintained Monthly Project Status Reports. Maintained Monthly ITBSS Program Review.

Confidential, Arlington VA

Senior Technology Consultant

Responsibilities:

• Worked as technical lead on cross functional applications, assisting Confidential with modernization initiatives of their Legacy systems aligning enterprise wide support systems and optimizing overall processes across cross-functional systems.
• Helped Confidential to achieve best business practices and strategic objectives across the entire organization by eliminating functional silos and roadblocks, thereby assisting the organization to better position itself to satisfy all stakeholders.
• Lead the Integrated Project Team (IPT) for process improvement initiatives.

Confidential, Dallas, TX

BI Implementation Tech Lead / Architect

Responsibilities:

• Assisted the BI development Team with Data analysis and Amdocs Database Schema mappings and developed requirements for Business Intelligence Score Card Development.
• I was the Amdocs SME for this effort.
• Was involved in Gap analysis of the current reporting system versus canned reports provided by new billing Vendor-Amdocs.
• Handled all technical/functional communication between MetroPCs and Amdocs.
• Performed technical analysis and developed technical specification documents for the BI Scorecard implementation.

Confidential, Reston, VA

Development Manager

Responsibilities:

• Taking Requirements, Designing and developing complex Data warehouse data Extraction Scripts and UBP Ensemble Reports involving different applications used by different Sales channels. These reports gave insight into trends, Progress, Numbers as well as gave the stakeholders a metrics to measure all efforts that were underway.
• The reports also provided ability to analyze client's overall performance and Sales trends.
• Developed Business Cases for PMO team for Change Requests fund approvals and allocation.
• These reports also helped in prioritization of CRs for releases.

Confidential, Reston, VA

Lead Technical Analyst

Responsibilities:

• My responsibilities included, overseeing the software Development activities for timely Delivery, Quality Assurance testing and User Acceptance Testing–Planning, Execution and Defect Management.
• Working closely with the Business Owners for any resolution and meeting the Business needs and expectations.
• The project involved integration of the client’s financial system- JD Edwards with Asset Management and tracking systems- CATS (Fulcrum Software) which incorporates using
• Handheld devices allowing the field techs to assign and scan Barcodes used to track their Wireless assets on their various Cell Sites, Field Storage and Warehouses.
• Also tracking the Assets as they are transferred across different Cell Sites and Staging areas.

Confidential, Charlotte, NC

PMO – Deployment Lead

Responsibilities:

• My responsibilities included - Solution development, Enhancements, planning and implementation of the New Digital Phone (VOIP) Flow through Solution across their Divisions all over US helping in developing and implementing Cut over Plans.
• Billing Systems (CSG, ICOMS-T) upgrades and release management and deployment.
• Was also involved in Pre and Post cutover support for Production.
• Also helped solution development team with change requests increasing the efficiency of the solution. Was responsible for Deployments for client’s various divisions which included their biggest market New York.
• Works closely with Corporate I.T team, Client’s Divisions, Requirements Solution’s team, CLECs and QA team on various Enhancement requests to facilitate in improving current solution for a more efficient productivity.

Confidential, Charlotte, NC

Lead Technical Analyst/Quality Assurance

Responsibilities:

• The project involved building next generation solution- Service Oriented architecture for Digital Phone offerings, which includes automated ordering and provisioning to meet high volume of Customer activations and cost reduction business objectives.
• This includes reducing the number of manual touch points by Provisioning and Completion (PAC) teams in each division that supports the back office order processing of Digital Phone orders in today’s highly manual method of operation.
• As a part of this implementation, the complete Order Management system was restructured.
• This was an E2E Integration project, which involves two billing Systems-Integrated Communications Operations Management System (ICOMS-T) and Advanced Convergent Platform (ACP-V) interfaced with Competent Local Exchange Carrier (CLEC) application.
• Responsibilities also included Vendor Management specifically around the CLECs.

Confidential, Herndon, VA

Quality Assurance Lead

Responsibilities:

• Responsibilities included, setting guidelines for the test team and collaborated with other E2E testing groups to ensure an efficient and quality testing. Wrote Test Plans and Test Cases.
• Responsible for Defect Management and resolution. Test environment setup for each release testing, Conducting Release Shakeout Testing, Test Status Report to manager, Mentor team members, and ensure team complies with QA policies and procedures, Attend Business Requirements, Impact assessment walkthroughs, Report Daily Status to Project Manager, preparing Risk analysis document for Business that helps them in future Enhancements and improving performance in Production.