PROFESSIONAL SUMMARY:

• Over 8+ years of IT experience in Design, Development, Testing and Administration spanning all facets of package software and SaaS application implementation.
• Experience in Salesforce.com CRM platform using Visual force, Apex classes with operational analytics, project management, and quality assurance with emphasis on process improvement.
• Strong experience in implementation and Integration using Standard & Custom Objects, Triggers, workflows, Lightning Components, approvals, Visualforce Pages, Apex Controller Classes and Web services with HTTP/SOAP message communication.
• Comprehensive experience to integrate 3rd party systems from within Salesforce.
• Building personalized experiences for every customer using Marketing cloud.
• Creating a profile attribute and mapping using exact target.
• Integrating, loading data directly between Salesforce Marketing Cloud and other data sources, and synchronize Salesforce Marketing Cloud with Relational database and cloud data sources.
• Using drag - and-drop functionality to design, automate triggers and transactional messages using Marketing Cloud.
• Providing on-demand email marketing ad interactive marketing solutions using Exact Target.
• Marketing, Sales and service with one path across entire organization using Marketing cloud.
• Raising the standard for Enterprise data integration using Informatica Powercenter.
• Have in depth Knowledge and understanding of CRM business processes like Forecasting, Campaign Management, Lead Management, Order Management, Account Management, and Case Management.
• Experience in Security Model like OWD, Permission Sets, Field Level Security, and Sharing Rules.
• Ability to work with business analyst team to become familiar with the application requirement to analyze and recommend efficient solution within Salesforce configuration changes in support of enhancement requests.
• Developed mappings in Informatica to load the data from various sources into the Data warehouse.
• Using drag-and-drop functionally to design journey, automating triggered transactional messages using Exact Target.
• Extensive experience in Agile Methodology of Software Development Life Cycle (SDLC), Scrum Methodology of software engineering processes.
• Cloud integration with Microsoft’s cloud app platform azure and leveraging it ti interact with SharePoint.
• Customizing Community Cloud for Online community experience.
• Integrating communications with Salesforce, all calls recording, and logs and stored using Marketing cloud.
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization, also created various profiles and configured the permissions based on the organizational hierarchy.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
• Experience integrating SFDC with application like Microsoft Outlook etc.
• Knowledge in developing web-based applications using Java, XML, CSS, HTML, DHTML, XHTML, JavaScript and AJAX Technology.
• Expertise in using jQuery and JavaScript libraries.
• Extensive experience with Salesforce Customization, Security Access, creating profiles, roles, users, page layouts, email services.
• Improving look and feel simply by putting the HTML in VF page tag using Bootstrap.
• Integrating Salesforce Marketing Cloud with cloud applications and relational database.
• Experience in development, Administration, Configuration, Implementation and Production support of Salesforce CRM and Salesforce applications running in Service Cloud Computing Environment.
• Well versed in understanding and analyzing of Salesforce CRM Automation business processes.
• Providing smarter self-services using service cloud.
• Developing new patterns using Salesforce service cloud.
• Build partnership with key stakeholders in the business and across information service cloud.
• Automatically suggesting connections to experts, groups and content using Community Cloud.
• Expertise in using various Salesforce Administration (SFA) applications, Profiles, Creating Roles, Page Layouts, Org-Wide default, sharing rules, Work Flows, Approval Workflow, Reports/Graphs and Dashboards to help higher managers and business to better understand the important analytics and stats of the project.
• Extensive business knowledge and customization experience on various salesforce.com standard objects like Campaigns, Accounts, Contacts, Leads, Cases, Solutions and Opportunities as per business requirements.

TECHNICAL SKILLS:

SALESFORCE.COM: Salesforce CRM, Salesforce Admin, Service Cloud Console, SSO, Apex Language, VisualForce (Pages, Component & Controllers), Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, SalesForce offline Edition, Analytic Snapshots, Case Management System, SOQL, SOSL.

SALESFORCE TOOLS AND INTEGRATION TOOL: Eclipse IDE, Ant, Apex Data Loader.

PROGRAMMING LANGUAGES: Java, Apex, SQL, HTML, CSS.

RDBMS: MS Access, Oracle

OPERATING SYSTEMS: Windows95/98/ XP/2000/vista, Sun Solaris 8.0, UNIX.

DATABASE TOOLS: Oracle 10g/9i/8i, SQL Server Profiler, Query Analyzer.

PROFESSIONAL EXPERIENCE:

Confidential, Fort Worth, TX

Sr. Salesforce Consultant (Developer/admin)

Responsibilities:

• Played the role of Salesforce.com Administrator and Developer and involved in maintaining salesforce.com application user profiles, roles, permissions, generating security tokens, validation rules.
• Used Jira to synchronize between Salesforce automatically created Salesforce cases from Jira.
• Developed Apex classes and triggers on Force.com for various functional needs in the application and worked in improving existing Apex code.
• Developed Apex classes, components, &Visual Force pages using HTML, CSS and JavaScript for front end validation.
• Integrated Apex with External services by making callouts that used SOAP and WSDL.
• Worked with Apex Scheduler to invoke Apex classes at regular intervals.
• Worked with Dynamic Apex to access S-Objects and Field describe information, execute dynamic SOQL, SOSL and DML queries.
• Worked on integration of two instances using Apex REST API call-outs and parsed JSON responses provided by third-party systems connected via REST inside Apex classes.
• Deployed Apex using Force.com IDE, Force.com Migration Tool and Web Services API.
• Debug Apex script using Debug & System Log Console to find exceptions and execute Governors & Limits
• A solid understanding of business processes and experience mapping business processes to the technical solution and undertaking impact analysis
• Worked on standard and custom S-objects on the Salesforce.com (SFDC) with a deep intent to meet the requirements and enhancements to the existing system architecture.
• Implemented Single Sign-On with SAML on force.com
• Worked on web UI Technologies Angular JS , JQuery, Java Script, HTML5, Ajax, and CSS.
• Used Visualforce Templates&Placeholders to encapsulate page elements, reused across Visual force pages.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Animated client-side user interface elements on a visual Force page using JQuery.
• Used Force.com web services API to create, update, retrieve & delete data from SOAP web service with java.
• Key role in formatting and migrating user data from Classic to Lightningexperience.
• Experience in building new apps with the Lightning App Builder and Lightning components .
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Added Lightning Components to Lightning Pages and Record Pages.
• Used ANT script for manual deployments and used CICD with Jenkins for automated deployment.
• Worked in GIT version control systems to keep the history of developed files and involved in Code Review board to maintain standard of Apex code.
• Troubleshooting and configuring Data Loader operations and running the Data Loader in batch mode.
• Used Data Loader from command line and to upload attachments, documents to SalesForce.com and for Bulk apex operations.
• Creating user interface pages depending on the requirement using JavaScript, Json, Ajax, angular.js , html, bootstrap and css.
• Used Informatica Cloud Data Loader for passing data, Database to Flat files, Flat Files to Databases, Databases to Databases
• Used QXchange to integrate and manage large volumes of data from the systems.
• Involved in data mapping and migration of data from legacy systems to SalesForce.com Objects and fields.
• Worked extensively with the QA team for designing Test Plan and Test Cases for the User Acceptancetesting (UAT).
• Attending daily AGILE SCRUM meetings and update the status on day to day basis with what is done and what must be done.

Environment: Saleforce.com platform, S-Controls, Visual Force (Pages, Component & controllers), Pages,Informatica, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Eclipse IDE Plug-in, Ant Migration tool Windows XP.

Confidential, Dallas, TX

Salesforce Consultant (Developer/Admin)

Responsibilities:

• Interacted with different lines of business users for gathering requirements and prepared Technical Design Document for the business use cases.
• Worked as Salesforce.com Analyst/Developer and Administrator in the organization.
• Involved in Salesforce point and click configuration activities like creating custom fields, formula, roll-up summary fields, dependent pick lists, page payouts, record types, validation rules.
• Created Many-to-Many relationships and created Junction objects to implement Roll-up Summary fields to aggregate data from child records on the parent.
• A solid understanding of business processes and experience mapping business processes to the technical solution and undertaking impact analysis.
• Conducted gap analysis to provide recommendations for compatibility of different Salesforce CRMs.
• Implemented Web-to-Lead for Leads generated from web and Web-to-Case, Email-to-Case for Cases sent to a centralized email.
• Used SOQL/SOSL with consideration to Governor Limits for manipulation needs of the application using platform database objects from Salesforce.com objects.
• Designed, and developed Apex Classes and Apex Triggers for functional needs in the application.
• Implemented best practices and coding standards in developing Apex Controllers (Custom, Extension) and Apex triggers.
• Integrated the Web Services for extracting the data from external systems to display in the pages ofsalesforce.com.
• Experienced in designing Single Page Applications (SAP) using Angular JS.
• Configured and Customized Sales Cloud, Service Cloud, Collaboration (Chatter) and Communities Clouds.
• Written apex controllers for searching across various objects and creating records in a junction object by using apex extension, wrapper classes and visual force pages.
• Administered and supported the CRM application for large number of users in Sales and Service Cloud.
• Worked with Visualforce components to display list of records with tabbed pane based on Account in different detail pages.
• Implemented Customer portal, High Volume Customer portal and communities.
• Developed rich UI visual force pages using HTML5, CSS, JavaScript and jQuery.
• Implemented jQuery framework in different visual force pages for front-end validations and hiding various sections based on user selection.
• Written apex test classes for code coverage of all apex controllers, triggers and web services.
• Implemented best practices in the application for Triggers and web services and have code follow salesforce governor limits.
• Created and configured custom report types, custom Reports - Tabular, Summary, Matrix, and Joined using salesforce Report Builder based on the business requirements from the business users.
• Created custom Dashboards for manager's home page and gave accessibility to dashboards for authorized people.
• Engaged with business users to configure analytical snapshots for forecasting purposes.
• Performed data migration activities using Data Loader to insert, update and export of data fromSalesforce.com objects.
• Used MS Access, Excel and Oracle Databases to slice and dice data from the external systems data and salesforce data before importing/updating into salesforce using data loader.
• Implemented Customer Portal for business requirements.
• Maintained sandbox environments and deployed components across different sandbox to production instances using Change Sets and Force.com migration tool.
• Assisted end users with administrative tasks - creating Users, changing permissions on Profiles, creating Permission Sets, Groups and creating Reports, Dashboards.
• Participated in Scrum meetings as part of Iteration development process.

Environment: Saleforce.com platform, VisualForce (Pages, Component & Controllers), Apex Language, DML statements, SOQL, SOSL, JavaScript, Data Loader, HTML, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Sandbox data loading, Eclipse IDE Plug-in, Windows, Custom Fields, Time based triggers, Triggers, Workflows Rules, Validation Rules, Chatter Desktop.

Confidential, Los Angeles, CA

Salesforce Developer / Administrator

Responsibilities:

• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and other platform-based technologies like Visual force, force.com API, and web services.
• Analyzed and implemented the Security model (Object level, Field level and Record level) using Profiles, Roles and Sharing Model (Organizational-wide defaults & Sharing rules) settings
• Worked as enhancement developer and team member, performed the roles of Salesforce.com Developer and Administrator in the organization.
• Interacted with sales team and business analysts and performed detailed analysis of business and user requirements, designed the solution by customizing various standard objects ofSalesForce.com (SFDC).
• Used VisualForce framework to integrate the application with web services. Created VisualForce pages and embedded it into the application.
• Customized and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and Dashboards.
• Designed, and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application.
• Created SOQL&SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Used Data Loader for insert, update, Delete and bulk import or export of data from Salesforce.com Objects Used it to read, extract, and load data from comma separated values (CSV) files.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Created workflow rules and defined related tasks, time-based triggered tasks, email alerts, field updates to implement business logic.
• Build partnership with key stakeholders in the business and across information service cloud.
• Collaborating with team and service area leadership, establishing priorities and developing business cases focused on projects that add business value.
• Customized of invoice forms using Record Types.
• Worked on various Salesforce objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.
• Experienced in developing SFDC custom objects and workflow business rules.
• Extensively utilized Salesforce workbench.
• Designed and developed Workflow rules and Validation Rules.
• Developing custom applications and performing unit testing using Salesforce.com APEX and VISUALFORCE pages.
• Delivering support and solutions for break/fix issues.
• Created test scenarios on Sandbox environment, created packages and moved it between Sandboxes and Production environments to place final implementations.

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Eclipse IDE Plug-in, Windows XP.

Confidential - Detroit, MI

Salesforce.com Developer

Responsibilities:

• Design and provide solutions to business problems that have been elaborated as user stories.
• Designed and developed the solution for InboundWebservices to capture the patient data.
• Designed the solution in developing apextriggers, apexclasses and Visualforce pages to achieve the customized functionalities to suit business requirements.
• Driven design session for complex functionalities which includes Synchronous and Asynchronous Integrations.
• Designed Validation Rules along with Roll-Up Summary Fields to maintain data quantity and data consistency.
• Delivering Real Time Visibility across the Organization using Xactly Incent.
• Real time Visibility, Cost reduction Management using Xactly Incent.
• Build partnership with key stakeholders in the business and across information service cloud.
• Collaborating with team and service area leadership, establishing priorities and developing business cases focused on projects that add business value.
• Developed outbound Interfaces to send the Application details to an external client system.
• Developed Inbound Interfaces to capture the lead attributes from systems like SALI and KBM.
• Developed Inbound Interface to records the Lead record in the de-normalized table and perform lead processing rules on the records.
• Configured Jenkins Jobs for each project to enable deployments from sandbox to sandbox.
• Part of design team, actively participated in client demos and brain storming sessions conducted to make the application more reliable and stable.
• Designed and developed Workflow rules and Validation Rules.
• Performed Unit Testing & Performance testing in Dev
• Developed test classes for the customized functionality to ensure that coverage is more than 95%.
• Helped in sticking to a strictly agile methodology by adhering to daily goals and deadlines which facilitated a smooth burn down of user stories in the sprint.

Environment: Saleforce.com platform, Force.com API, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Visual Force,Salesforce.com Data Loader, Security Controls, HTML, Java Script, Web Services, WSDL, Sandbox, Eclipse IDE Plug-in.