Technical Manager Resume Gainesville, TX - Hire IT People

EXPERIENCE SUMMARY:

A very strong and versatile IT technical architect and leader, who blends business and technology together to optimize results. Years of experience with designing and implementing technical solutions and delivering exceptional customer service. Extensive hands - on experience in providing infrastructure design, support, and documentation for a wide variety of applications and database structures.

AREAS OF EXPERTISE AND SKILLS:

Window Servers (AD, Exchange, Firewalls, etc.) Databases (SQL Server and Oracle)
Amazon Web Services Microsoft Terminal Servers/Citrix Servers
Oracle Primavera P6 EPPM Oracle Fusion Middleware
Oracle Business Intelligence Publisher Oracle Primavera Analytics
Technical documentations (processes, procedures, configuration, DR-type)
Expert in troubleshooting issues Detailed oriented
Exceptional customer service Communications
Management Agile to market changes
Enhance Business processes and revenue streams Budgetary
Strategic planning Tactical implementation

WORK EXPERIENCE:

Confidential, Gainesville, TX

Technical Manager

Responsibilities:

Manage IT related services and servers for supporting the business; including such items as email servers, SharePoint servers, phone services, fax services, and DNS services.
Install and build out/configure various window servers (2008, 2012, 2016, 2019) on Amazon Web Services (AWS) and on Oracle Cloud to support the business; including, active directory, group policies, firewalls, DNS, and especially databases (not all inclusive)
Manage vendor relationships, contracts, licenses and technical administrative of vendor software.
Manage, configure and support Amazon Web Services server (EC2, S3, Reserved instances, etc.), features and functions.
Provide IT support
Plan, design and architect Oracle software products based on best practices of IT along with best practices from Oracle
Provide installation services of various Oracle products, specializing in Oracle Primavera P6 EPPM applications and their supporting technology stack. Including the following:
Databases, both Oracle and Microsoft SQL Server, installation, configuration and support
Primavera P6 EPPM Suite (P6 Web, P6 Professional, Web Services, Team Member, P6 Mobile and P6 IAPI)
Oracle Java
Oracle Fusion Middleware and Fusion Middleware Infrastructure
Oracle Business Intelligence Enterprise Suite
Oracle Primavera Analytics
Oracle Primavera Gateway
Oracle Critical Patch Update processes and applications.
Have provided Oracle Primavera-related technical support, installation and configurations for hundreds of requests around the USA and International
Provide professional detailed documentation (DR-type) for installation of software products. Including narrative method and IT summarization section.
Provide technical knowledge transfer . s in Oracle Products Support Specialist and Oracle Primavera EPPM Advanced Technical Installation Pilot program
Technical setup and support of Primavera P6 EPPM hosting environment for clients who do not want to do on premise installation using Confidential ’s AWS
Ensured that the products are delivered with the highest of quality and professionalism.
Provide Oracle Primavera migration services from on premise sites (getting database ready to be imported) to Oracle SaaS environments.

Confidential, Indianapolis, IN

Director, IT and Technical Services

Responsibilities:

Created and supported WAN network for 6 offices, using Cisco equipment and vendor support
WAN/LAN changes to firewall, routers, and switches
Created and managed strategic directions for IT infrastructure
Directed, designed and deployed IT infrastructure to all offices
Managed the implementation, rollout and maintenance of SalesLogix CRM product
Installed and configured remote software and VPN so entire LAN can be managed remotely
Streamlined, created and maintain IT processes and procedures to maximize corporate resources
Responsibility for installing/configuring and managing up to six locations, including LANs (servers, switches, routers, hubs, cablings); WANs (firewalls, T1’s, CSU/DSU, ATMs, VPN); Telephones (Nortel Meridian, Cisco, VoIP); desktop support for over 75 laptops and over 100 desktops; and support for over 15 servers
Created the Technical Services department, which helped to generate hundreds of thousands of dollars of new revenue.
Installation of and providing technical services for Primavera P6 EPPM and PPM, Contract Management, Sure Trak, and P3 products
Designed, implemented, and managed the ongoing processes, procedures and products that interact with our clients
Ensured that the products are delivered with the highest of quality and professionalism.
Have provided Oracle Primavera-related technical support, installation and configurations for hundreds of requests around the USA and International

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Technical Manager Resume

Gainesville, TX

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