Salesforce Delivery Manager/Solution Architect Resume Chandler, AZ - Hire IT People

OBJECTIVE:

Obtain a leadership position in an organization with focus on application development

SUMMARY:

Solutions Architect/System Business Analyst with 18+ years of experience in business solution analysis, system architecture, development and Project Delivery.
Primary area of expertise in business applications using Salesforce.com
Wide range of business and technology experience working with Customer Support, Sales Operations, Legal, R&D, Order Management, HR and IT business units.
Architected and developed solutions in Salesforce (Service Cloud, Community Cloud, Sales Cloud, Apttus Contract Management, Adobe Echosign integration, Conga reporting)
Architected and developed single sign on (SSO) and user registration solutions integrated with cloud and on - premise systems using IBM Security and Okta
Architected and developed Java/J2EE/Spring framework solutions for web based applications
Salesforce.com Certified Force.com Developer & Administrator

SKILL:

Project delivery, Business analysis, Solution architect and technical design
Onsite/offshore team management for project deliverables
Salesforce.com development (configuration and through visualforce/apex code), Scripting, Project Management

TECHNICAL SKILLS:

Salesforce.com: APEX, Visualforce, Force.com, SOAP, REST Webservices, SOQL, SOSL

Confidential: JavaScript, Anugular JS, JQuery, HTML, Apache

Database: Oracle, MySQL, MS SQL Developer

CRM Technologies: Salesforce.com, Siebel

Programming: Perl, Java, K-Shell, C-Shell, Python

PM tools: MS Project, Excel, Agile Tools

PROFESSIONAL EXPERIENCE:

Confidential, Chandler, AZ

Salesforce Delivery Manager/Solution Architect

Responsibilities:

Manage team of 15+ SFDC technology professionals (BA's, Developers, PM's, Confidential ) delivering multi-million dollar Salesforce solutions for high profile Healthcare and Life Sciences clients
Manage multiple Salesforce projects simultaneously throughout the product development life cycle, Key role in building and maintaining strategic relationships with business partners while managing the entire client relationship for Enterprise Salesforce.com clients, Responsible for SOW creation/negotiation/execution.
Project Management, estimations, project schedule, project communications and status reporting.
Manage third-party relationships with offshore Salesforce resources
Confidential acquired a company in late 2013, which had its own Salesforce Service Cloud instance.
This project was created to consolidate the Confidential Salesforce instance with the acquired company’s instance. I worked
I was responsible for working with the two business teams, figuring out the gaps between the two Service cloud systems and coming up with the architecture for functional migration and data migration for the Service Cloud data.
These were both Sales contracts and Legal NDAs, Enhanced this application to Employee Agreemtents
I worked with Legal, OM and HR business units to gather requirements and then worked with both onsite and offshore vendors for delivery and testing.
I lead a team of 3 developers and 2 QA members offshore and other Interanal tehnical teams to deliver this project.

Salesforce Service Cloud business analyst

Confidential

Responsibilities:

I was responsible for managing the offshore team with a size of 15 members to work on all Service Cloud/Apttus enhancements while working with business teams to gather requirements, providing technical solutions/designs to technical team.
Confidential started migrating its CRM Application from Siebel to Salesforce in 2010. I worked with salesforce implementation parner and various business units ( Customer Support, Sales, OM, HR, Legal ) to attain technical solutions for the complex business requirements.
Worked with offshore teams on Data Migration from Siebel to Salesforce while managing the production Siebel systems.
I was responsible for managing the offshore team with a size of 10 members to work on all Service module enhancements while working with business teams to gather requirements, providing technical solutions/designs to technical team.

Salesforce Service Cloud business analyst

Confidential

Responsibilities:

I was responsible for working with the two business teams ( Confidential and the acquired company), figuring out the gaps between the two CRM systems and coming up with the architecture for functional migration and data migration for the CRM Application
I worked in integrating other supporting applications with Siebel 7.7.
Worked in Webmethods in analyzing the integration elements and technical dependencies, provided architectural designs and integrated various systems using differet technologies.

Confidential

Application Developer

Responsibilities:

Worked on Confidential online Support applications and other online application internal to Confidential .
Exensively used tecnologies ike Java, Perl, Apache, Oracle, Sybase etc
Exensively used tecnologies include COBOL, IDBMS, IMS, ADSO, DB2