SUMMARY:

• High energy Salesforce Consultant with a proven track record in redesigning business processes to exceed growth objectives.
• Skilled at understanding and implementing client requirements. Process leader & operations expert including full implementation of a Salesforce.com to replace legacy CRM and continuous improvement initiatives.
• Results - oriented, decisive professional focused on delivering results and meeting the challenges inherent with complex, technical, consultative organizations.
• Experience in SFDC Development implementing the APEX classes, Triggers, S - Controls, components, Reports, Visual Force, Force.com IDE, Eclipse with SOQL, SOSL and Force.com plug-ins.
• Experience in Sales cloud, Service cloud, Custom cloud, Chatter and App Exchange applications.
• Acquainted and well versed with CRM processes like Sales, Marketing, Customer Service and Customer Support, Business Processes and recommended solutions to improve their processes using SFDC.
• Experienced customizing standard objects like Accounts, Contacts, Opportunities, Products, Price books, Cases, Leads, Campaigns, Reports and Dashboards and in creating the Custom Objects with various field types.
• Hands-on lightning application development experience using SLDS and used custom CSS, Images, Icons in the Visual force pages, Components to have lightning experience.
• Developed Lightning components using Salesforce Lightning framework and experience with Components, Controllers and Handlers. Highly experienced in writing Apex Classes, Apex Triggers, developing Visual Force pages using standard and custom controllers.
• Experience with migration of CLM across environments including experience with the Apttus migration tool
• Business acumen as it relates to the CLM business process
• Acquainted and well versed with CRM processes like Sales, Marketing, Customer Service and Customer Support, Business Processes and recommended solutions to improve their processes using SFDC.
• Experienced in analyzing business requirements, Entity Relationship diagram and implementing them to Salesforce custom objects, junction objects, master-detail relationships and lookup relationships. Proficient in Data Migration from traditional applications to Salesforce using Apex Data Loader, Import Wizard and Data Manipulation Language.
• Expertise in working on Scheduled jobs and APEX Batch jobs and executed approval processes, e-mail services and workflows via customization.
• Experienced on working with API calls, REST and SOAP services for Integrating. Experienced with calls integration with the help of Confidential .

SKILLS:

Salesforce.com: Apex Triggers, Apex Classes, SOQL, SOSL, Visualforce Pages, Components, S-Controls, Apex Web Services (SOAP and REST), Workflow & Approvals, Dashboards, Reports, Analytic Snapshots, Custom Objects.

SFDC Tools: Force.com IDE, Force.com Explorer, Data Loader, Informatica Cloud Connector, Outlook connector, Excel Connector, Workbench

Web Technologies: HTML, CSS, XML, AJAX, Java script, Web Logic, Apache Tomcat.

Databases: Oracle, Microsoft SQL Server, SQL & PL/SQL

Operating Systems: Windows XP, Windows Vista, Windows 7, Unix

Languages: C, C++, JAVA, J2EE, Apex, C, SQL, HTML

IDE: Eclipse, Net Beans, Visual Studio

Software Methodologies: Agile, Waterfall.

Operating System: Windows XP, 7, 10

EXPEREINCE:

Sr. Salesforce Consultant

Confidential, Columbus, OH

Responsibilities:

• Work with product owners to analyses business requirements, suggest and implement the solutions. Played varied roles involving system and functional testing. Interacted with various business user groups for gathering the requirements for salesforce.com, CRM implementation.
• Diagnose and propose resolutions for configuration, integration, data loads, security access, workflow, triggers, reports and dashboards.
• Created custom objects, custom fields, Picklist, page layouts, Workflow rules, email alerts and actions, approval process, validation rules, Approval Processes, custom Tabs, custom reports, and dashboards. Worked with various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards.
• Worked on defect resolution which includes providing access to profiles, adding validation rules and enhancements in Visual force pages, apex class, test class, apex trigger, and Permission sets.
• Customization using Apex class, visual force page, Apex Trigger, Apex controller, lightening component, lightening app builder for various functional needs in the application.
• Implemented workflows, & Approval process, Assignment Rules, Email Templates, Entitlement Process, Process builders. Performed Data migration with Apex Data loader, Demand Tools, Auto Rabbit, Data loader IO, Workbench etc.
• Analyzed, designed, developed, validated and deployed custom tabs, custom objects, components, apex classes, visual force pages, workflow rules, email templates, validation rules, record types, page layouts, approval processes and auto-Response rules for automating business logic.
• Created various Profiles, Roles, and Page Layouts and Configured the permissions based on the organization hierarchy requirements.
• Created productive documents which will be used by rest of the team to have better understanding of the related system; Salesforce.com CRM.
• Interacted with users to understand complex business requirements and documented the requirements.
• Provided Case Management by Configuring Email-to-Case for end user to submit a case through Outlook.
• Developed custom Business logic using Apex Classes, Visual force pages and Lightning components. Customizing various standard objects of salesforce.com (SFDC) and other platform-based technologies like Visualforce, force.com API, and web services. Created email templates and inbound emails using Visual Force for clients and customers.
• Created new custom objects and worked on relationships between objects to suit the organization's business needs. Worked on custom tabs, components, visual force pages, custom reports and Dashboards.
• Created Custom Objects and defined lookup and master-detail relationships on the objects. Also created junction objects to establish connectivity among objects
• Set up Marketing Campaigns, Campaign Hierarchies, Lead Queries, Assignment rules, Web-to-Lead, Auto-Response rules.
• Added Lightning Component to Lighting Pages and Record Pages and worked on Apex classes, Visualforce Pages, Controller classes and Apex Triggers for various functional needs in the application.
• Used Lightning Out to compose components on a Visualforce page, and integrated between components on the client side with JavaScript and Lightning Events.
• Provided business solutions to clients nationwide, ranging from Salesforce Sales Cloud, Service Cloud, and Salesforce Mobile Development.
• Involved in various user stories and worked with QA team to test in various sandbox environments and update fields in Production.
• Used Lightning Out to compose components on a Visualforce page, and integrated between components on the client side with JavaScript and Lightning Events.
• Designed Salesforce Service Cloud console to boost productivity with the dashboard-like interface, reducing clicking & scrolling, making it easy to quickly find/update/create records.
• Created new components in Lightning to add functionality to existing Visualforce pages using Lightning Out.
• Implemented minor enhancements on standard objects including campaigns, leads, accounts, contacts, opportunities, cases etc.
• Created page layouts to organize fields, related lists, and other components on a record detail and edit pages & Used data loader and import wizard for migrating data into salesforce from external files.
• Used data loader for insert, update, and bulk import /export of data from salesforce.com objects.
• Customized page layouts for opportunity, contacts, accounts depending upon user roles, and groups.
• Created various custom reports for standard objects as well as custom objects to give complete detail overview of account. Worked extensively in customization of Service Cloud Console by embedding Visualforce pages in custom console components, highlight panel and interaction log. Proactive review of new Salesforce features announced with every seasonal release. Playing the role of Onsite Lead which includes onsite-offshore co-ordination.
• Following Scrum and Kanban methodologies as applicable, to deliver the project requirements with team members across different locations.

Salesforce Consultant

Confidential, New York city, NY

Responsibilities:

• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC).
• Created profiles and implemented Object and field level security to hide critical information on the profile users.
• Assisted Email to case, Web to case, customized case page layouts and case assignment rules.
• Executed security & sharing rules for Field, Record Level & Object for distinctive users at different levels of organization.
• Involved in creating gap analysis document, clearly identifying the data, business process & work flows of the organization with respect to salesforce.com implementation.
• Worked with various salesforce.com CRM standard objects Lead, Account, Contact, Opportunity and created custom Objects, Fields of various data types and established relationships using Lookup, Master-Detail and created Junction objects.
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages (immensely customized using HTML5 and CSS3 for intuitiveness) to develop custom business logic.
• Worked on integration of two instances using Apex REST API call-outs and parsed JSON responses provided by third-party systems connected via REST inside Apex classes.
• Created Custom-Apps, Objects, Fields, labels, settings mapped and integrated the fields to Expression software via middleware TIBCO using web services callout.
• Deployed code across various sandbox using Force.com IDE, Change Set, Workbench and Force.com Migration tool, prepared package.xml for workbench and Force.com Migration tool.
• Managed the database for the team's regions and performed basic administration, de-duping and cleanup procedures.
• Developed and deployed workflows and approval processes for opportunities and products/ assets management.
• Responsible for creating Queues, Workflows rules and tasks to share and automate work to the users in the Queue.
• Migrated data from external sources and performed insert, delete, Upsert, export operations on millions of records.
• Involved in data mapping and migration of data from legacy systems to Salesforce.com Objects and fields.
• Managed search layouts and created page layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Created Page layouts to organize fields, custom links, related lists & other components on a record detail and edit pages.
• Worked with standard Salesforce.com objects like Accounts, Contacts, Opportunity, Campaigns, Reports Dashboards.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Closely worked with SalesForce.com consultants while implementing the solutions for the requirements.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Dashboards.
• Created VF pages, Apex Classes and Triggers to achieve custom functionality based on the requirements.
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components.
• Involved in Data Migration using Data Loader and scheduling the Data Loader for automatic loads.
• Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.

Salesforce Analyst

Confidential, Washington, DC

Responsibilities:

• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Worked with various salesforce.com objects like Accounts, Contacts, Cases, Activities, Reports and Dashboards. functionality.
• Implemented Bulk API using java application for loading data from external systems.
• Created and used Email templates in HTML and Visualforce.
• Integrated the Service Cloud by generating the necessary stubs from the WSDL files for external applications and also integrated with multiple other systems to Sales force.
• Used the Sandbox for testing and Migrated the code to the deployment instance after testing. Interacted with the Salesforce.com premium tech support team on a regular basis.
• Created workflow rules and define related tasks, Process builder, time triggered tasks, email alerts, field updates to implement business logic.
• Developed Custom Reports and Dashboards as per given requirements.
• Designed and deployed Custom tabs, Approval Processes and Auto-Response Rules for automating business logic.
• Created page layouts and search layouts to organize fields, custom links, related lists, and other components on record pages.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation Rules and formula fields to the custom objects.

Business Analyst

Confidential

Responsibilities:

• Identify and define the business need, problem definition and approach. Proactively identify improvements that would increase efficiency or productivity in work effort, processes or application features.
• Create analysis deliverables (e.g. user stories, workflow diagrams) to inform the stakeholder audience, both technical and non-technical, for the purposes of review and prioritization.
• Comprehensive knowledge of Agile Software Development Life Cycle (SDLC), having thorough understanding of various phases like Requirements, Analysis/Design, Development and Testing.
• Coordinated Joint Application Development (JAD) session with system analysts, development team, project manager for application development and Pre-validation specifications.
• Appropriately communicate requirements to diverse audiences.
• Co-ordinate and facilitate the analysis and sign off process. Identify opportunities for, and ensure development is integrated with, other initiatives. Work with stakeholders to validate that the solution meets the business need. Ensure project close and hand over activities are completed. Ensure completeness of requirement gathering, that all the steps of SDLC are addressed, and traceable.