Senior Director - Client Services Resume
Dallas, TX
SUMMARY:
- Human capital consulting and team leadership professional globally experienced with substantive operations experience across Total Rewards, Performance and Talent Management and all aspects of the talent lifecycle.
- HCM process and program design, launch and management; broad - based HR technical expertise with advanced analytics, systems and reporting know-how.
- Team and client program leader with key focus on HR best practice, service excellence, and regulatory compliance.
- Global experience across the Americas, EMEA, APAC with Europe (Switzerland, Germany) and US-based work experience. Languages including English, French, German.
TECHNICAL BACKGROUND:
- Compliance and governance - OFCCP ERISA, FLSA, FMLA, ACA, Absence Management, Sarbanes, DOL, annual reporting.
- Budgeting / Planning / Vendor Negotiation / Analytics.
- Provider contract negotiation and management.
- Systems implementation and program/process design content contribution and leadership.
- Process mapping; Requirements gathering; Rules definition.
- RFP management. Budget management. Stakeholder and Sponsor management. Communication management.
- Global project leadership; full project lifecycle management; project timeline and milestone activity management.
- Multiregional domestic and Global scope projects.
- Vendor partner management.
- Systems - Workday, PeopleSoft, Confidential, Callidus, Success Factors, Link, Prism, Kenexa, UltiPro, Kronos.
- Organization/Workforce Planning, Effectiveness & Development - Career Pathing.
- Process redesign & continuous improvement.
- Communications design, development and delivery.
- Competency development.
- Merit and Performance management.
- Job Evaluation; Global Grading with structure design - graded and banded.
- Broad-based, Incentive, Variable Sales compensation; Executive and Deferred, Long-Term (LTI) compensation; Stock Option and RSU, Equity Plan Admin.
- Health / Welfare & Retirement (DB (pension); DC (401(k)) programs.
- Pension Committee Member; Compensation Committee Member.
- Organization communications content drafting.
- Brand management.
- Campaign planning, strategy development and dissemination management.
- Creative design; Web site management.
- Executive presentations.
PROFESSIONAL EXPERIENCE
Senior Director - Client Services
Confidential, Dallas, TX
Responsibilities:
- Leading HR operations and leading HR/HCM service delivery to 80 plus client entities.
- Serve as HR advisor to client leadership with specialized contribution covering all aspects of human capital effectiveness and compliance: systems and related policy design and launch assuring alignment to operational goals, fostering positive organizational behaviors and attitudes, while assuring adherence to applicable labor, employment and other compliance laws.
- Ownership of HCM/HRIS in support of all client entities: responsible for all aspects of third-party provider management.
- Chartered with leading initiative to review new system implementation options across hris, time and attendance.
- Partnered closely across the enterprise on technical specifications as well as viability analysis and requirements gathering.
- Managed budget and cost processes as well as all project timelines and deliverables.
HR Leadership Consultant
Confidential
Responsibilities:
- Strategic and operational global HR management engagements across a variety of Industries.
Interim HR Leader
Confidential, Stockton, CA
Responsibilities:
- For bay area client, as member of HR leadership team during organization restructure and divestiture led team in year-end, ongoing and audit activity related to all HCM/HRIS systems and Total Rewards - compensation and benefits programs and other talent life-cycle processes.
Global Director - Workday implementation
Confidential, Dallas, TX
Responsibilities:
- During Workday implementation, led global Total Rewards, Recruiting, Onboarding and related systems design and development activity with external vendor partner.
- Project managed external partner activity and internal stakeholders for HCM Workday System implementation.
- Provided strategic business partnership to senior executives and firm principals related to HR/HCM best practice.
- Provided senior-level contribution related to process analysis, requirements gathering, documentation and oeganization communication.
Head of Division Compensation /Performance Assessment
Confidential, Fort Worth, TX
Responsibilities:
- Led Performance Management, total rewards and related Analytics and Confidential activity for the Confidential.
- Led Confidential activity related to Confidential Reward Planner
Interim HR Leader
Confidential, Galveston, TX
Responsibilities:
- Interim HR leadership for client company - managing team of experienced professionals and providing review, audit and redesign recommendation of Human Capital Management Systems and related Talent Management practices, policies, and programs with strong cross-functional impact related to process improvement, analytics and best practice across a diverse global employee population of senior level technical practitioners.
Change Management Leader
Confidential, Chicago IL
Responsibilities:
- Led change management and communication activity related to human capital strategy initiative focused on Microsoft Lync for UK based public accounting/consulting client.
Director - Human Capital Compliance
Confidential, Richmond, VA
Responsibilities:
- Led all aspects of Process and Policy audit and redesign activity assuring regulatory compliance, while partnering with leadership on People strategy and programs.
Global HCM Director, Head of Talent Mobility
Confidential, Chicago
Responsibilities:
- During global restructure, chartered with redesign and implementation of best practice HR/HCM infrastructure.
- Significant focus on all employee lifecycle processes to assure Organization Effectiveness across geographically and organizationally diverse segments.
Confidential
Senior International Manager
Responsibilities:
- Led staffing deployment team in support of international client engagements - assuring best practice and regional compliance.
- Significant focus on six-sigma process improvement; delivery of related communication and training.
- Responsible for contracting process as well as mobility and benefits service delivery of cross border talent staffing.
Global Manager
Confidential, Chicago, IL
Responsibilities:
- In high acquisition, global environment, assured best practice implementation of acquisition integration, and change management while also assuring competitive, compliant and engaging rewards strategies.
- Significant focus on systems design and development as well as operations process improvement.
- Additional focus on program development, communication, training design and delivery.
- In matrixed management structure, led cross-functional, multi-regional Systems, Total Rewards and Business Process Improvement teams.
- Managed annual Perf Management processes including annual policies and program structure development and release.
- Assured market competitive position and regulatory compliance through various Total Rewards projects:
Consultant - Talent Assessment, Workforce Planning & Redesign; HR Systems
Confidential, Chicago
Responsibilities:
- In environment of divestiture and downsizing, consulted on organization redesign and successfully managed related system implementations.
- Mitigated regulatory compliance risk through the development of performance competency models, succession planning; job family, leveling and job description and talent and workforce planning audits across all functions.
VP HR
Confidential, Chicago, IL
Responsibilities:
- Australian parent company - In high-growth, start-up environment led operations including HR, Payroll, Finance and IT.
- Chartered with managing launch of US operations, set functional area and organizational strategy while leading all aspects of HR service delivery.
- Additionally led closure activity of North American offices.
Confidential
Sr Manager, Total Rewards & HR Systems
Responsibilities:
- Led all aspects of Total Rewards and HRIS assuring compliance while Total Rewards redesign implementation and HRIS upgrade.
- Partnered closely with C Suite on assuring market competitive and organizationally aligned programs and migration to next gen HRIS platform.