SUMMARY:

• A Professional with 7+ Years of IT experience around 5 years of experience in SFDC platform and over 2 years of experience with Java technologies.
• Involved in various stages of Software Development Life Cycle (SDLC) in agile methodologies, including maintenance of standalone object oriented enterprise applications.
• Hands on expertise in Configuring , Implementing , Administration and Maintenance of the Salesforce platform, along with development of Apex Test Methods , Apex Web Services, Visualforce Pages , Visualforce Components & Controllers, Triggers, Force.com IDE, SOQL & SOSL Queries.
• Developed various customized solutions for Retail Portal , Customer Portal , to integrate Inventory Management system , Customized Order Management , Order Processing and Billing Applications to FORCE.COM.
• Developed Lightning Component Framework and built Lightning component using aura framework.
• Built reusable UI/UX components with Lightning component framework.
• Knowledge on Salesforce Lightning Process Builder, Lightning UI/UX, app builder and creating Visual Workflows, Salesforce Support , communities and Chatter groups.
• Maintenance of installed Managed Packages in Lightning using Apex.
• Working experience on developing Lighting Components using Lightning Base Components, Lightning Design System, Lightning Out for Visualforce, etc.,
• In - depth understanding of CRM business processes like Forecasting, Campaign management, Lead Management, Order Management, Account Management, and Case Management .
• Expertise in using Force.com REST and SOAP Web services API for implementing web services for applications to access data from multiple Systems.
• Extensive experience in using declarative features like Validation rules, Assignment rules, Auto-Response rules, Escalation Rules, workflows , e-mail services for satisfying complex business process automations .
• Proficient in dealing with the functionalities related to the Service cloud and Sales Cloud .
• Configured and maintained User Security permissions according to organizational needs.
• Knowledge on Apttus (CPQ), Veeva CLM content and irep application.
• Experience in using Force.com Web services API for implementing web services in the application for access to data from different users.
• Effectively employed Apex Data Loader , Import Wizard and Data Manipulation Language for Data Migration and management in bulk.
• Developed web components using JSP , Servlets and JDBC .
• Used JDBC to access DB2 UDB database for accessing customer information.
• Experience in wide range of languages and technologies such JavaScript , XML , HTML 5, JSON , CSS , Bootstrap , JQuery and Angular JS .
• Working knowledge of design patterns with the ability to code to architectural documentation .
• Solid communicator with exceptional team-building skills, dedicated , self- motivated achiever and ability to work independently and perform well within cross - functional teams.

TECHNICAL SKILLS:

Salesforce Technologies: Salesforce CRM\ Eclipse, Apex Data Loader, force.com

Programming Languages: APEX, JavaAura\UI Oracle 8i, 9i, 10g, MS Access, SQL.

Web Technologies: Visual Force, JavaScript, Html, CSS, JQuery, \ Profiles, Tabs, Reports, Dashboards, Xml.Roles, Sharing Rules.

Operating System: Windows, Linux, OSX.SOQL, SOSL

SFDC AppExchange Apps: Attachment Manager, Field Trip, Rollup Helper, Case Flags, Conga, Dupe Catcher.

PROFESSIONAL EXPERIENCE:

Confidential

Sr. Salesforce Developer

Responsibilities

• Multiple discussions on a regular basis to document user requirements , methodologies to tackle business requirements, reporting, and project discussions to track progress.
• Involved in all stages of requirement gathering sessions to understand client requirements
• Involved in documenting all Business User Stories in JIRA Confluence.
• Worked in various design review session with BA and Technical Lead to design and implement the User Stories
• Maintaining data uniformity across the organization, profile accesses.
• Creating reports to track project progress, sales call activities, billing and adjustment modifications.
• WebService implementation to connect to third party systems for data transfer and customer account retrieval .
• Developing custom functionalities using custom developed controllers, and extension controllers to communicate wity SYBase operated legacy system where customer data is stored and retrieved from.
• Developed Visualforce pages to change the entire look and feel, tabs and views of the Salesforce.com UI in accordance with the company requirements.
• Developed Apex classes using Apex programming language to establish Authentication using Oauth 2.0, in order to communication with external system
• Developed Apex classes to invoke REST based web services and send salesforce.com object data via REST callout
• Developed SOAP Web services using apex programming language and generated a WSDL for external system to consume their SOAP Web services
• Implemented Email2Case service for generation Cases for outbound email
• Developed Visualforce Pages with Controller ’ s to invoke GET callouts to external system for introspecting their services
• Developed Batch and Schedule Apex Classes for making callouts to external system using REST Api
• Used Custom settings, Custom Metadata Types, Custom Labels for automating endpoint url information to be used in Visualforce controller ’ s, and apex classes
• Created Remote Site Settings for accessing external systems end-point and created Remote Access for external systems to using salesforce.com end-point with Security Token information
• Developed Triggers based on object DML operations like Before Insert or Before Update, After Insert or After Update
• Developing test classes to achieve code coverage and test functionality of the controllers.
• Extensive working experience with Custom Controllers , Triggers , and Test Classes .
• Moved Data into different sandboxes in the organization by writing the component list.
• Use Data Loader to insert, update, and bulk import or export of data from Salesforce.com objects.
• Developed SFDC workflows and validations rules for existing accounts and new customers as well.
• Generated reports for the Managers and Regional Managers to track performance and sales .
• Developed triggers to support complex business process &built custom buttons to send emails on demand.
• Worked on complete life cycle of SFDC Implementation.
• Agile Development Methodology was followed for the implementation
• Made new feature enhancements on Service cloud console view and developed Visualforce components.

Environment: Salesforce.com, Apex, Visual force, triggers, Custom Objects, Custom Tabs, Email Services, Sandbox Data loading, Jitter bit, CRM, Sandbox data loading, workflow, validation rules, SOSL, SOQL, data loader, reports, dashboards, Data import, Data export, Triggers, validation rules, workflows, process builders.

Confidential, Hackensack, NJ

Sr. Salesforce Developer

Responsibilities

• Multiple discussions on the requirements, issues and suggestions on solutions in relation to the SFDC environment for Proof of Concept demo and for customer endorsement .
• Worked on Sales cloud, Marketing cloud and service cloud Implementation
• Subject matter expert in identifying, planning and implementing new Salesforce.com and Lightning Experience features and functions new screens, workflow, force.com objects, reports and Apex code to meet business requirements.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to manage sharing access among different users.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects and Developed UI containing angular/jQuery in Salesforce
• Performed the detailed analysis of functional and technical requirements, designed & deployed the custom objects, identified the lookup and master-detail relationships, and created the junction objects. Demonstrated ability to translate customer requirements into specification
• Developed SFDC approval workflows for tasks from interview schedules and approvals for further interviews finally resulting into offers.
• Involved in creating user roles and role based Hierarchy for the organization.
• Created automatic case capture from partner website using Web-to-case .
• Developed Visualforce pages to change the entire look and feel, tabs and views of the Salesforce.com UI in accordance with the company requirements.
• Developed SOQL and SOSL queries to get data from different related objects.
• Moved Data into different sandboxes in the organization by writing the component list.
• Use Data Loader to insert, update, and bulk import or export of data from Salesforce.com objects.
• Worked on Rest API to design and support Web Service call outs to SAP and Oracle Data Warehouse.
• Set Up and Manage Salesforce partner, user, Communities .
• Used Jitter bit to move data from and to Salesforce platform.
• Created Surveys for the Business users, added Survey questions and publish the Survey to end users online.
• Made new feature enhancements on Service cloud console view and developed Visualforce components.
• Wrote triggers to process incoming service e - mail requests from customers to automatically create new case records.
• Developed triggers to support complex business process &built custom buttons to send emails on demand.
• Worked on complete life cycle of SFDC Implementation.
• Agile Development Methodology was followed for the implementation.

Environment: Salesforce.com, Apex, Visual force, triggers, Custom Objects, Custom Tabs, Email Services, Sandbox Data loading, Jitter bit, Veeva CRM, Sandbox data loading, workflow, validation rules, SOSL, SOQL, data loader, reports, dashboard, Force.com IDE.

Confidential, San Jose, CA

Sales force Admin/ Developer

Responsibilities

• Involved in various activities of the project, like development meeting, requirement gathering, and analyzing requirements, documenting the functional and nonfunctional requirements.
• Experience in Sales Cloud and Marketing Cloud Applications, Automation of Lead and campaign Management
• Implemented Sales cloud and incorporated the enhanced features as required to streamline the business process.
• Created user profiles and role based hierarchies to enable field level security during approval phases.
• Developed SFDC approval workflows for tasks like approval for discounts to long standing accounts , and new customers as well.
• Created custom objects and processes as per the requirements in the project.
• Developed SOQL and SOSL Queries for data manipulation as well as to get data from different related objects in the custom pages.
• Generated reports for the Managers and Regional Managers to track performance and sales .
• Developed triggers to process incoming service e - mail requests from customers to create new case records.
• Developed Apex classes , Visualforce components and extensions.
• Created templates for approval processes, approval page layouts and defined approval actions.
• Setup Web-to-Case, Web to Lead in the organization.
• Created users , roles , public groups and implemented role hierarchies , sharing rules and record level permissions to provide shared access among different users.
• Experience working in service cloud , supporting cases , developed workflows and triggers for automated case resolutions.
• Used Rest API to call out web services for integration.
• Involved in defining time triggered tasks, and setting up custom email alerts as per the business requirements.
• Used Data Loader to migrate data in CSV formats to Salesforce platform.
• Used sandbox for testing the custom scripts and visual force pages, migrated the code to the deployment instance after testing.
• Created the visual force pages and integrated with external legacy system using REST based web services.
• Worked with SFChatter which helps the users to communicate with the organization easily and quickly.
• Enforced security by implementing object and field level security, sharing rules, permission sets, organization wide defaults and roles

Environment: Saleforce.com platform, Apex, Visualforce, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, SOQL, Email Services, Sales cloud, Service cloud, Security Controls, Visualforce Controllers, Sandbox data loading, Data Loader, SQL.

Confidential, Newark, NJ

Salesforce Developer

Responsibilities:

• I mplement the documented requirements and reports , assisting in all configuration activities.
• Coordinated work assignments with developers and Administrators throughout the product development life cycle.
• Designed and developed workflow rules, v alidation rules, and customizations within SalesForce.com.
• Created users, roles , public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Developed Apex classes , Visualforce components and extensions.
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from external systems to display in the pages of salesforce.com
• Email to case functionality to help customers get fast answers to questions and to receive automatic notifications when content of interest is created or updated. This feature ensured that the employees always received up-to-date information.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards) to assist managers to better utilize Salesforce as a sales tool.
• Created templates , approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Build applications using the Eclipse Force.com IDE.
• Creation of dashboards based on reports and key performance indicators for chief executives.
• Used SOQL for data manipulation needs of the application using platform database objects.
• Participate in design meetings and contribute to technical approach.
• Implemented search , filtering , and tagging features to make it easier for sales to locate relevant marketing content and documents in SalesForce.com CRM Content.

Environment: Salesforce.com, Apex, Visual force, triggers, Custom Objects, Custom Tabs, Email Services, Sandbox Data loading, data loader, Integration Techniques, Sandbox data loading, workflow, validation rules, SOSL, SOQL, report, dashboard, Ant Migration tool.

Confidential, Secaucus, NJ

Salesforce Developer/Admin

Responsibilities:

• Designed, and developed Apex Classes , Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.
• Used Salesforce Automation Process, created workflow rules and defined related tasks, time - triggered tasks, email alerts , field updates to implement business logic.
• Implemented/Implementing Security Settings and configured profiles and permission sets.
• Experience working in service cloud, supporting cases, developed workflows and triggers for automated case resolutions.
• Used SOQL for data manipulation needs of the application using platform database objects.
• Worked as enhancement developer and team member, performed the roles of Salesforce.com Developer and Administrator in the organization.
• Implemented inside sales telephonic plug-in application implementation.
• Customized application to extend Salesforce functionality and wrote Apex Classes to provide functionality to the Visualforce pages .
• Involved in architectural discussions around real time synchronization of SharePoint Document libraries with Salesforce content Libraries.
• Created and used Email templates in HTML and Visualforce .
• Implemented Web to Case and Email to Case to capture user issues to provide customer support.
• Worked on the security level setting in the company for all the levels.
• Responsible for setting up web service integrations .

Environment: Saleforce.com platform, Apex, Visualforce, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, SOQL, Email Services, Sales cloud, Service cloud, Security Controls, Visualforce Controllers, Sandbox data loading, Data Loader, SQL.

Confidential, Boca Raton, FL

Java Developer

Responsibilities:

• Built the Application based on Rational Unified Process (RUP).
• Analyzed and developed UML with Rational Rose including development of class diagrams, sequence diagrams, use case diagrams and activity diagrams.
• Developed using the MVC architecture and employed the Struts Framework and used Validator Framework and Tiles Framework as a plug-in with struts.
• Developed user interface using JSP, JSP Tag libraries (JSTL) and Struts Tag Libraries
• Used Java Message Service (JMS) for reliable and asynchronous exchange of important information’
• Used Hibernate in data access layer to access and update information in the database.
• Implemented various XML technologies like XML schemas, JAXB parsers for cross platform data transfer.
• Used Restful Web Services for design and implementation.
• Used JDBC to access DB2 UDB database for accessing customer information.
• Developed application level logging using Log4J.
• Used SVN for version controlling and JUnit for unit testing.

Environment: J2EE, WebSphere Application Server v8.5, RAD, JSP 2.0, JSP, JavaScript, WSDL, SOAP, Hibernate, Log4J, JUnit, SVN, Restful Web Services, HTML5, CSS3.

Confidential

Java Developer

Responsibilities:

• Involved in the analysis, design, implementation, and testing of the project.
• Involved in fixing bugs and unit testing with test cases using JUnit.
• Implemented the presentation layer with HTML, XHTML and JavaScript.
• Wrote complex SQL and Stored procedures.
• Developed web components using JSP, Servlets and JDBC.
• Designed tables and indexes.
• Developed user and technical documentation.
• Implemented database using SQL Server.

Environment: s: Java, JSP, JUnit, Eclipse IDE, Servlets, JDBC, JavaScript, MySQL.