AREAS OF EXPERTISE:

Telecommunications and IT Vendor Manager, Service Provider Software Asset Manager/Portfolio Management, IT Contracts and IT Renewal Manager, Program/Product Manager, Contract Compliance/Licensing Compliance, Sr. Vendor Relationship Manager (IT & Non - IT), IT Category Manager (domestic and global), Telco Technical Advisor, Process Improvement and Project Management.

TECHNICAL EXPERTISE:

Internet Explorer, Opera, Firefox, Mozilla, Outlook, Oracle Beehive, Apple Safari, Microsoft Office, Frontpage, Crimson Editor, Mozilla Thunderbird, Project and Access, Microsoft SCCM, SharePoint Power User, BLINK, Lotus Notes, Lotus Notes Development and System Admin 4.5 - 5.0, SAP (SRM and ECC - V6), SnagIt, Superbase, Quickbase, Oracle Peoplesoft, Nuance PDF Converter 6 Professional and eCopy Desktop 9.0 (PDF/Print/Scan), Foxit Phantom (PDF), Oracle’s GCRA - contract tracking tool, Oracle Provade, Oracle IProcurement, Oracle Financials, Oracle JD Edwards, BMC Remedy (Help Desk and Contracts Tab), SNOW, Ariba (Contracts and Purchase OrderTab/Sweep at SW), Service Now (Help Desk, PO, Asset Management components), Power user for Archer Contracts Database and Code tester, Numara Asset Tracking (Foot Prints), IBM SCCD (Smart Cloud Control Desk), CA Asset Tool and Contracts, Flexera Flexnet, Microsoft SCCM, Symantec - Altiris 7.1 and 7.5, Filemaker Pro, HTML 5.0, XHTML 1.0, Framemaker, Microsoft Word, Word Perfect, Pagemaker, Adobe Dreamweaver 2004 and CS3/CS5, Adobe Photoshop CS3/CS5, Adobe Illustrator CS3/CS5, Adobe Firework CS3/CS5, Adobe Flash CS3/CS5 and Acrobat Adobe, Cisco WebEx/Skype.

TECHNICAL PROFICIENCIES:

Productivity Software: Microsoft Office, TechSmith Snag It, Adobe FileMaker Pro, Crimson Editor, Nuance PDF Converter 6 Professional and eCopy Desktop 9.0 (PDF/Print/Scan), Foxit Phantom (PDF), and Word Perfect.

Email: Microsoft Outlook, Oracle Beehive and Lotus Notes.

Procurement/Contracts Tools: Superbase, SAP (SRM and ECC - V6), Oracle’s GCRA - contract tracking tool, Oracle Peoplesoft, Oracle Provade, Oracle IProcurement, Oracle Financials, Oracle JD Edwards, Sharepoint, Lotus Notes, JD Edwards, BMC Remedy (Help Desk and Contracts Tab), Ariba (Contracts and Purchase Order Tab/Sweep at SWA), Service Now (Help Desk, PO, Asset Management components), Power user for Archer Contracts Database and Code tester, Numara Asset Tracking (Foot Prints), and RSA Archer.

Asset Management/Help Desk: Service Now, BMC Remedy, IBM SCCD (Smart Cloud Control Desk), CA Asset Tool and Contracts modules, SNOW, Flexera Flexnet, Microsoft SCCM, Symantec - Altiris 7.1 and 7.5.

Programming (Development): Sharepoint, RSA Archer, Lotus Notes, XHTML 1.0, HTML 5.X, Lotus Notes Development and System Admin 4.5 - 5.0.

Databases: BLINK, Superbase, Quickbase, Sharepoint Power User/Tester, RSA Archer.

System Admin: Lotus Notes System Admin, I 1 (v.5 - 5.X), IBM Micromuse Netcool Admin 1 and 2 and Sharepoint.

Design Software: Pagemaker, Adobe Dreamweaver 2004 and CS3/CS5, Adobe Photoshop CS3/CS5, Adobe Illustrator CS3/CS5, Adobe Firework CS3/CS5, Adobe Flash CS3/CS5, Frontpage, and Framemaker.

PROFESSIONAL EXPERIENCE

IT Category Manager

Confidential, Fort Mill

Responsibilities:

• Gaining early awareness of program activities impacting Procurement team and act as the only Lead in the US office during the early stages of engagement.
• Train the current acquired company from over one year ago (Fort Mill-Mergent) in the end clients Procurement procedures and software.
• Ensure all Software is emailed/uploaded to SNOW for software asset management tracking.
• Develop sourcing strategies to meet the program objectives for US Data Center project and Network Connectivity.
• Perform the acquisition and analysis of Contract Data (hardware, software applications, SaaS, IT Services &Telecommunication) for Confidential as well as Mergent to identify business issues and opportunities.
• Work as the single point of contact for US based IT RFP/RFQ projects. Responsible for managing with key stakeholders where appropriate.
• Onboard new vendors, assess risk using Lexis/Nexis and Dunn and Brad.
• Asset Management of the current (Fort Mill-Mergent) location of all telecommunication circuits/equipment on contract.
• Submit RFQ/RFP for Data Center and Network connectivity projects in the US. Negotiate Terms and work with project manager to meet objectives.
• Resolve US Data Center issues.
• Ensure all documents, legal agreements, renewals process and procedures for the US are stored on the Sharepoint Database in order to pass an internal or external audit.

Confidential

Product and Vendor Manager

Responsibilities:

• Perform 3rd party software and hardware tracking and management across all the Custom & Legacy OSS products.
• Manage and track security alerts with various members of team for Custom and Legacy OSS applications.
• Manage and track FOSS when applicable during the development of the custom software applications.
• Adhere to strict customer quality guidelines for implementing and executing services.
• Responsible for Engineer Sharepoint site/admin rights as well coordinated work assignments to meet project milestones or established completion dates and tracked all information in team Sharepoint site.
• Renew vendor maintenance agreements. Review OEM agreements as needed per project.
• Developed new processes and resolve a variety of complex technical problems (Labman system with tracking FOSS alerts for customized software and hardware).
• Proactive with identifying and resolving issues with maintenance agreements, quotes referencing to OEM agreements and other technical issues that pertain to supporting the team. Responsible for learning new technology of the merged company ( Confidential ) and documenting the process of Labman for Alerts.
• Responsible for product codes for projects for customized software, and hardware. Assist with renewal and procurement of new technology for the Confidential test labs.
• Asset management of all lab equipment within the US.

Confidential, Charlotte, North Carolina

Telecommunication Vendor Manager, SME

Responsibilities:

• Vendor Relationship Manager for over 43 telecommunications vendors as well as our 3rd party bill payer for TEMS. Provide oversight of strategic sourcing relationships from legal, administrative and financial perspective.
• My secret is the ability to partner and proactively manage continually evolving business needs through direct, transparent communications, risk mitigation, strong analytics, and economics and negotiations skills.
• Assisted with the migration from HP over to Confidential as Confidential ’s 3rd party billing service and manager both vendors performance.
• Perform invoice analysis, problem resolution, and processing of legal, financial, administrative and operational performance with data against contract terms and conditions.
• Review telecommunication provider charges, identify disparities and resolve basic issues with the service provider as well as liaison for technical operational issues.
• Monitors contract budget performance, identifying variances and recommending corrective actions. Renew and negotiate maintenance agreements as they pertain to the telco network. Monitors performance of all vendor, identifying variances and recommend corrective actions. Provide asset management as it pertains to all telco vendors/hardware. Negotiate all maintenance or associated agreements as it pertains to the support of all stores.
• Manage Confidential SLA in regards to TEMS and response to telco vendors from an operational perspective. Responsible for asset tagging and identification of all IT assets to store operations. Current Telco Savings in 6 months period is over $750,000.
• Tracking - work in partnership with the ITAM team and I am responsible for management of software asset tracking and renewal of maintenance.
• Currently in the process of completing the maintenance database that will house all the renewals as well as write the process with the Operations team to generate monthly reports to validate licenses. Assist with set up of CA asset tracking software on the network with the Confidential Ops Team.
• Vendor management responsibilities cover the following: Network, Telecommunication, Outsourcing, and Hardware/Software maintenance.
• Assist with the configuration in the CA tool to capture Circuit information for Primary and Secondary as well as locate account information with Store location and management the renewal period of agreements. SME for subject matter for Telco, network and software maintenance.
• Resolve prior Oracle licensing issues as well as Cisco inventory.
• Negotiate and track the following licenses Oracle, IBM and Adobe.
• Also responsible for managing a trusting relationship with Verizon and Oracle Relationship.
• Effective in recognizing strategic corporate goals and profit objectives.
• Responsible for building a mutually strong relationship with vendors, which has strengthen Confidential ’s overall performance within IT. Immediate problem resolution and escalation as necessary.
• Monitor performance, communicate issues immediately and resolve with Confidential /Vendor.
• Monitor performance and service levels through business reviews and day to day activities.

Confidential, Charlotte, North Carolina

Sr. System Engineer/Software Asset Management

Responsibilities:

• Overseeing the process for software assets consoles, data analysis and validation, SME in Vendor products and licensing.
• Create License Record Creation (Linking License);
• Checkpoint and verify with Product Manager; 3) Develop Initial Position; and Document ARL deficiencies pass to next resource.
• Validation of License count, review evidence found that does not tie to an application, identify applications that require licenses, review license product use rights, review license configuration and application priorities, review unassigned licensed applications and create financial risk license records - work with FNMP Engineering, Product Managers and Vendor Managers as required. Obtain PM sign-off of License Compliancy and Manage outstanding items with FNMP Engineering using Flexera Tools utilized Flexera Flexnet Manager Platform, SharePoint, BMC Remedy ADDM and Dependency Mapping application. Responsible for Vmware, Oracle and Microsoft Server licensing from Service Providers.

Confidential, Charlotte, North Carolina

Sr. Software Asset Management and System Engineer

Responsibilities:

• Responsible for developing enhancements (CMDB - Configuration management Database) to ensure compliance over software licensing, contract management and financial impacts.
• Located technical issues within the reporting tools for with in Altiris 7.1 and 7.5 and reconcile with the System Engineers.
• Generate policies and procedures of changes and new implementations.
• Administer of licensing sites for software licensing and ELAs. SME on licensing needs and requirements.
• Identified security risks to network, reported findings to security team for removal.
• Internal audits.
• Track all associated financial tracking associated with all Desktop/Server software.
• Find cost savings opportunities with desktop/server software licenses Manage the configuration of Altiris from 7.1/7.5 pertaining to software contracts, deployment to ensure software compliance and vendor management contractually.
• Renewal maintenance/Subscriptions of licensing agreements.
• Reconcile underage and overage of licensing to reduce spend and meet compliance. Internal business consultant for asset management and IT Contracts for annual budgets and potential mergers/acquisitions. Interface between Vendors, Corporate IT on software issues and licensing.
• Administer of licensing sites for software and licensing needs (ELA's). *SME for specialized software (Oracle, Adobe, Sun, VMWare etc).
• Reported potential security implications and cost risk associated with software.
• Worked with technical engineers to design customized reports for Altiris version 7.5 and 7.1 version.
• Responsible for internal and external audit reports for desktop and some server software.
• Submit project plan for migration of licenses over to version 7.1 to 7.5 while managing licensing count and reducing cost internally for Desktop.
• Reported illegal software installs to Security and managed the removal on licenses not authorized on the desktop.

Confidential, Columbia, South Carolina

Sr. Technical Advisor

Responsibilities:

• Responsible for daily and strategic management and control of a software portfolio valued at $800 million.
• Oversees all non-host software asset lifecycle activities to optimize the value, cost and risk of software.
• Responsible for licensing on 25% of the mainframe environment.
• Validated software entitlements and product use rights across major software vendors (Oracle, EMC/VMWare, IBM, and Citrix).
• Assist as needed for maintenance renewals to balance financial risks of unnecessary procurement (over-buying) versus penalties or fines from software vendors (under-buying).
• SME for EMC/VMWARE, Oracle, VMware, Adobe, Citrix and others. Interface with the business owners for server software asset management functions including annual planning activities, delivering demand planning capabilities for key identified products, driving enhanced visibility into software spend and providing ongoing reporting capabilities which allow the business to more effectively manage the portfolio of products across the enterprise.
• Scope of responsibilities span from software demand management, procurement, deployment, entitlements, inventory management, harvesting and disposal.
• Assess risks and opportunities within the software portfolio. Software Negotiator as needed.
• Provide senior technical software licensing on licensing models, product use rights and licensing metrics/entitlements for vendor-published server software assets.
• Assist with implementing policy and procedures/methods to harvest and reuse licenses.
• Ensures that all software asset life cycle-related cost and risk is correctly identified and appropriately documented.
• SME for the configuration of IBM SCCD and CA Asset tool to capture hardware assets.

Confidential, Irving, Texas

Sr. IT Buyer/Sr. Order Management/IT Contracts & Negotiations Lead

Responsibilities:

• Responsible for negotiating Software License Agreements for Unix and Mainframe. Assisted with Technology Order management, document procurement process.
• Developed Sharepoint Database to onboard and track New Vendor information that would house the following attachments.
• Developed Sharepoint Database to track all IT software contracts for renewal, auditing and financial purposes.
• Reviewed legal IT contracts as a paralegal and provided a summary of findings with legal agreements.

Confidential, Dallas, Texas

Sr. IT Contracts Manager

Responsibilities:

• Lead the negotiation process for assigned Technology vendors and demonstrated the highest level of ethics and integrity in all supplier transactions.
• Supported software and technical consulting services for the following groups: Cargo, Customer Relations, Customer Support and Services, Flight Operations, Ground Operations, Inflight, Maintenance, Dispatch and Airport Operations. Migrated the assigned legacy agreements to the new customized version of Ariba.
• Lead negotiations with IT suppliers.
• Negotiated and drafted complex contracts for over 100K to 7 million plus.
• Saved over 350K. Managed multiple project opportunities simultaneously and worked with minimal supervision.

Confidential, Dallas, Texas

Sr. Supplier Oversight Analyst - Lead

Responsibilities:

• Worked directly with business to coordinate due diligence efforts on all critical vendors. Performed appropriate and timely follow up of outstanding due diligence items for all new and existing vendor relationships. Lead the software reconciliation audits and ensuring that software management process is followed internally. Identified unauthorized or licensing discrepancies of software in the environment. Identified cost saving opportunities with respect to software purchasing, deployment, support and or process management.
• Performed appropriate assessments of due diligence documentation for all new and existing vendor relationships as outlined in the Supplier Oversight Policy and Procedures. Coordinated with IT Security regarding the review and approval of IT Security Questionnaire. Coordinated the review and proper execution of all contracts with vendor relationship managers and Legal. Ensure that all contract information is maintained in departmental database according to Supplier Oversight Policy and Procedures.
• Documented and communicated approvals and vendor terminations according to Supplier Oversight Policy and Procedures. Coordinated with other SCUSA internal departments to identify existing relationships were the proper vendor approval process has not been completed according to Supplier Oversight Policy and Procedures.
• Maintained strong relationships with vendor relationship managers to ensure visibility to and understanding of key vendor risk areas. Addressed reported risk events, potential risk areas, and ensured these are appropriately mitigated. Performed initial risk review assessment on new vendor relationship based on services being provided and potential risk areas identified.

Confidential, Dallas, Texas

Technology Maintenance, Software Asset Manager

Responsibilities:

• Managed the lifecycle of software for the environment. Ensured that all software licenses could be reconciled with procurement process. Enforced and policed all licensing agreements and maintained legality. Educated stakeholders/business owners of the SAM process and IT procurement process. Lead project to assess all hardware within the data center that the software resides on for desktop applications, servers and telecommunication. Purchase new licensing and renew existing licenses. Lead for software reconciliation audits and ensuring that software management process is followed internally. Identified unauthorized or licensing discrepancies of software. Identified and reported all cost saving opportunities with respect to software purchasing, deployment, support and or process management. Developed a software governance solution.
• Negotiate pricing, terms and conditions of software licensing, telecommunications and hardware maintenance agreements. Managed the lifecycle of software for the environment. Managed vendor relationship with all IT vendors, internal IT customer and technical staff and relationship with outsourced datacenter staff. Managed the following vendors but not limited to: Microsoft Premier/Select Agreement, Dell Premier, VMWARE, Citrix, Aspect, Source, CDW, Apple, HP, Cisco, Oracle and EMC.

Confidential, Dallas, Texas

Project Lead

Responsibilities:

• Special Project within Contract Compliance and Supplier Diversity with the Migration of Contracts from BLINK to Sharepoint 7.0 Purchasing database.
• Managed and maintained the contract administration and tracking of the migration of contracts to Sharepoint.
• Established Policies and Procedures within Sharepoint migration that would best utilize Supply Chain within Food & Beverage Group and Materials.
• Maintained naming conversions. Liaison between IT developers and Food & Beverage Group of all changes and issues with Sharepoint database.
• Assist staff with Sharepoint technical questions.
• Creative Rights, Evaluation, Gift Card, Letter of Intent, Maintenance, Addendums, Certificate of Insurance, Minority Certificate, Supplier Agreements, MCA/NDA (Mutual Confidentiality Agreements), Purchasing Agreements and Addendums, Pricing Letter, and Bid Transaction Summary for the Food and Beverage Group.