SUMMARY:

Equipped with a Master’s Certificate in Business Management as well as over 20 years of experience in all areas of business analysis and process design and documentation. Background of success in Project Management, budget development, business analysis, process design and personnel recruiting/training. Offers 15 years in RFP design, review, and selection.

Proven ability to manage multi - million-dollar budgets and supervise over 100 individuals. Establishes and maintains solid business relationships. Possess expertise in process design and improvement, start-up operations, in-depth technical skills, implementation, policy/procedure development, and strategic planning. Offers comprehensive technical skills.

PROFESSIONAL EXPERIENCE:

Consultant

Confidential, Morristown, NJ

Responsibilities:

• Engaged as Business Analyst, consultant and Project Manager within IT team, analyzing incoming projects to effect a recent implementation of SAP for A/R, Corporate Books, journals, reporting and tax interfaces. Project Manage biller mergers/migrations. Define and develop high level processes to support Global billing/financial platforms, determine cost impact and priorities, slot and project manage development releases with these incoming projects as they were implemented following corporate SDLC methods. Manage documents within EMC Documentum eRoom tools. Managed 60+ multi-million dollar projects with dis SAP FI and CRM platform
• Designed and documented data and customer account migration processes working with multiple business units. Saved $2M-$4M in development costs through liaison and joint requirements definition work, eliminating rework and miscommunication. Responsible for end-to-end view of migration, interfacing with teams from development, product management, finance, operations, planning and project management.

IT Development Manager

Confidential,Bridgewater, NJ

Responsibilities:

Established Billing Program Management practice. Designed billing solutions for new International IP offers, working with Product Management, Finance and Operations teams, designing all impacted processes. Managed $15M budget for Billing development work, tracking 20+ master projects against 28 systems. As Billing Systems Development Manager, supported teams of up to 30 members, handing Production Support, Requirements Analysis, High/Low Level Design, Code, multiple testing levels, through implementation, utilizing corporate Software Delivery Management SDM practice. Established and directly managed Billing Development and Implementation project plans across 6 organizations, in 2 continents, pulling out-of-control schedules and budgets into compliance. As part of the company dissolution, responsibility included working with a $4.3M budget to effect systems and process changes needed to split the various systems and functions to satisfy requirements of parent companies - Confidential & Confidential and BT. Successfully planned and implemented five releases on time and on/under budget before the close of Concert on October 31, 2002.

General Manager

Confidential, Bridgewater, NJ

Responsibilities:

Provided Billing Strategy direction for corporate launch of IP Business Services. Impacted areas include Customer Billing; Account Management; Taxes; Journals; On Line tools; Bundling/Converged Billing with Confidential & Confidential ’s legacy services for Business and Consumer markets. Led team design and documentation of “Order to Cash” processes, and process improvement teams as a result. now CSG (developers of the software for 2 of the 5 supported billers), Business and Consumer Billing Operations, Data Center Operations and Product Management teams. Managed implementation and startup of new off-the-shelf Kenan ARBOR-BP billing system to support new products/offers within the IP Services arena - total of 20 products launched. Transaction volumes for these products were approx. 103.7M records/month. Developed and managed new processes for market exit of offers that did not meet required ROI. Managed Process Re-engineering project, reducing 28 separate processes to 3, eliminating 100’s of redundancies and handoffs for Customer Care Operations, packaging best practices for green-field start.

Staff Manager

Confidential, Bedminster, NJ

Responsibilities:

Managed team of four, planning and implementing a points-based Loyalty/Retention reward program Partners In Business . Defined processes, systems interfaces and requirements for new billing and account management OSS, interfacing with legacy billing systems. Supported project from concept through development, implementation and life cycle management phases. Managed four Functional Team Leaders on Cross Services Projects. Prioritized billing systems development work. Represented Inbound Services Billing Operations, Development and Product Management Confidential EDI Council, coordinating Inbound Services’ involvement in EDI billing; determined feasibility, developed working plans to provide EDI option to customers. Developed requirements for new version of EDI-View, and successfully demonstrated prototype Confidential Nov. 1992 User Group Meeting.

Confidential, Bedminster, NJ

Responsibilities:

Functional Team Leader - Premium Toll Free Segmentation Project, liaison between Billing Development and HQ Billing Operations, Product and Project Management. Billing Subject Matter Expert and Process Owner; worked with Maintenance and Provisioning organizations to develop test plans, identify expected results, and monitor test outputs for Operational Readiness Tests to ensure that systems, methods and procedures were working as designed.

National Account Executive

Confidential, Princeton, NJ

Responsibilities:

Managed phone system change projects across 514 brokerage branches, administering master Purchasing Agreement. Located onsite Confidential Customer’s HQ. Negotiated with and sold to customer's 9 Telecom Analysts and 3 Telecom Managers. Worked with customer to provide unique application of Voice Mail and Voice Response System products to brokerage industry, as well as deliver custom applications to various customer departments.