SUMMARY:

• Dynamic, qualified, and highly ethical individual seeking a position within the Confidential where I can use my extensive Information Technology (IT) and Management experience.
• It is my hope to help the Organization meet and surpass its goals.
• I am an expert in project coordination, analyzing data, resolving problems and providing exceptional IT customer service to personnel and customers; a proven diligent professional who has been consistently praised as an efficient hard worker by staff and senior management.
• Highly motivated, energetic professional with strong work ethics and professional goals.
• Critical thinker that meet challenges head on; work well in stressful situations in a fast - paced setting.
• Intuitive instincts and the ability to think outside the box.
• Create a daily plan of action to organize tasks to complete jobs effectively and within the allotted time.

AREAS OF EXPERTISE:

• Security
• Audit Surveillance
• Contingency Planning
• System Security Planning
• COOP Planning
• FISMA Audit Facilitator
• C & A Certification
• ISSO / Confidential Program
• IT Customer Service
• Strategic Planning
• Training & Mentoring
• Workplace Diversity
• Project Management
• Program & Events Mngt
• Time Management
• Analytical Skills
• Onboarding IT customers
• Managerial skills
• ISO(20K)BRM(Business Relationship Management)
• ISO(20K)Process Management
• ISO(20K) Change Mngt
• ISO(20K) Release & Deploy
• ISO(20K) Risk Mngt
• Vetting new customers
• Training Coordination
• Billing Coordination
• Software Installation coordination
• Telecommunication connectivity coordination
• Document Management
• Service Level Mngt
• Written/Oral Communication
• Flexibility

PROFESSIONAL EXPERIENCE:

Confidential, Washington, DC

Responsibilities:

• Coordinating and drafting Department-wide correspondence and instructions pertaining to the CFC Campaign.
• Developing Campaign strategies.
• Introducing the CFCNCA Loaned Executive to DOJ staff.
• Managing the CFCNCA online system for ordering supplies, ordering awards, and tracking Department progress.
• Statistical reporting of Component progress
• Scheduling CFC training for key workers/coordinators/new managers.
• Organizing CFC events.
• Developing campaign marketing materials.
• Ordering campaign supplies to be distributed to DOJ Component Managers.
• Trouble-shooting and responding to Campaign issues technical and policy specific.
• Devise new analytical techniques to evaluate findings from campaign results; establish criteria to identify and measure program accomplishments.
• Presentations to Senior Management on campaign progress.
• Successful evaluation of information process.
• Successful work alongside the Assistant Director of Programs and Events to produce a plan that delivers the outputs and outcomes with milestones demonstrating progress.
• Developed a risk based audit strategy.
• Incorporated audit findings into training and communication documents.
• Developed immediate and post-audit and subsequent follow-up protocols.
• Oversaw and explained team goals and objectives to assigned team members and assist the team in organizing to accomplish work.
• Provided support to component campaign managers for targeted success in their specific areas.
• Provided leadership support to 43 DOJ components in an effort that raised over one million dollars in pledges and volunteer hours

Confidential, Washington, DC

IT CUSTOMER SERVICE/Business Relationship Manager

Responsibilities:

• Manage the vetting process to ensure CFR (Code of Federal Regulations) and CJIS Policy compliance
• Coordinate initial meetings for Network connectivity, User and Billing agreements, Confidential Training certification, and software installation
• Manage ORI administration with FBI and DOJ customer base
• Manage ORI administration with NLETS
• Manage all Confidential System technical issues with Terminal Agency Coordinators
• Manage SLA process for the Confidential program
• Manage Change Management process for the Confidential program
• Manage Risk Management process for the Confidential program
• Provided oversight to Training Application move for VM hosting
• Manage all Confidential IT Billing data for DOJ and Non-DOJ customer base
• Analyzed Federal regulations (CFR), CJIS Policy, DOJ Security policies
• Provides Project Management support as needed
• Provide Policy recommendations as needed to ensure compliance with CJIS and DOJ Security requirements
• Manage and coordinate request for New Agency/Customer expansion, review and approve Confidential invoices monthly, and handle billing discrepancies for all agencies (DOJ and NON-DOJ) for the Confidential Program.
• Special task include briefing the CSO (CJIS Criminal Justice Information Services System Officer), coordination of JUTNET conversions for JUST, and oversight on approval circuit request.
• Coordinate contractor assignments
• 1Coordinates the development of project planning for the Confidential program and the mainframe interface ( Confidential /ATF Batch process) including producing management documents such as project plans, schedules, task definitions, resource estimates, budgets, briefings, status reports, meeting minutes, correspondence, etc.

BUSINESS RELATIONSHIP MANAGER

Confidential

Responsibilities:

• Assisted in developing the Confidential Onboarding process
• Assisted in developing the Vetting process
• Assisted in development of the following documents
• User Agreement
• Vetting letter
• CJIS System Officer Terminal agency coordinator letter (CSO TAC)
• Researched National Instant Criminal Check System (NICS) to get access for Confidential Tribes
• Tested NICS process
• Researched Hit Confirmation process to determine online options
• Worked with team on continuous monitoring
• Developed statistical reporting
• Created SOP’s for 24/7 monitoring
• Provided research on budget balance
• Worked with team on feasibility study for mobile solution
• Recognized by management on numerous occasions for efficiency, assistance and problem-solving skills.
• Provided employees job related classes and training; ensured proficiency, fostered professional development, increased readiness, and overall performance.

Information Technology Specialist

Confidential

Responsibilities:

• Manage the vetting process to ensure CFR and CJIS Policy compliance
• Coordinate initial meetings for Network connectivity, User and Billing agreements, Confidential Training certification, and software installation
• Manage ORI administration with FBI and DOJ customer base
• Manage ORI administration with NLETS
• Manage all Confidential System technical issues with Terminal Agency Coordinators
• Manage SLA process for the Confidential program
• Manage Change Management process for the Confidential program
• Manage Risk Management process for the Confidential program
• Provided oversight to Training Application move for VM hosting
• Manage all Confidential IT Billing data for DOJ and Non-DOJ customer base
• Analyzed Federal regulations (CFR), CJIS Policy, DOJ Security policies
• Provides Project Management support as needed
• Provide Policy recommendations as needed to ensure compliance with CJIS and DOJ Security requirements
• Manage and coordinate request for New Agency/Customer expansion, review and approve Confidential invoices monthly, and handle billing discrepancies for all agencies (DOJ and NON-DOJ) for the Confidential Program.
• Special task include briefing the CSO (CJIS Criminal Justice Information Services System Officer), coordination of JUTNET conversions for JUST, and oversight on approval circuit request.
• Coordinate contractor assignments
• 2Coordinates the development of project planning for the Confidential program and the mainframe interface ( Confidential /ATF Batch process) including producing management documents such as project plans, schedules, task definitions, resource estimates, budgets, briefings, status reports, meeting minutes, correspondence, etc.

Confidential

Special Assistant

Responsibilities:

• Became familiar with tools used to identify and analyze Cyber Security events
• Developed project plan for ArcSight refresh
• Assisted with roll-out
• Worked on JSOC floor with incident analyst monitoring network
• Worked closely with incident response planners for the Department
• Supported DOJ components in their Patch Management procedures
• Reported incidents to DOJ Components and provided guidance on remediation
• Worked closely with the Information Assurance side on the ITCP Functional Testing process
• Assisted in managing the Department’s Contingency Plan and Incidence Response programs
• Participated in the ISA/OCIO review for the FISMA Audit
• Facilitated DOJ Component meetings to provide coordination, assistance and training on the system of record CSAM C&A application
• Oversight for the day to day activity of the Information System Contingency Plan (ISCP) process and support

Confidential

TECHNICAL TEAM LEAD

Responsibilities:

• Managed ATF Batch process for gun licenses
• Coordinate all TOU (Technical operational updates) FBI
• Coordinate all emergency application enhancements
• Managed Confidential Mainframe re-certification for internal users
• Trained Users BOP/ATF as needed on use of PCI file for terminal updates
• Provided technical Investigative support to Confidential Audit Staff
• Provided 24-7 on call support including managing Data Center outage impacts
• Supported Confidential Switch interface issues
• Managed Technical Contract support for Confidential Mainframe application (COTR)
• Provided technical administrative support and account management for mainframe Users
• Oversight on Budget for Technical contract support
• Provided remote access administration (JSRA) for Confidential staff
• Managed CR (Circuit Request) orders for new Confidential service
• Project Manager for the new CJIS Audit application installation

Confidential

PROGRAM MANAGER

Responsibilities:

• Managed the day-to-day operational issues, Confidential Security Task which included use of CSAM, Self-Assessments, Certification and Accreditation,
• Coordinated Trusted Agent updates for Confidential program
• Facilitated Certification and Accreditation for Confidential program
• Monitored all patch installations for laptops and Confidential equipment
• Successfully completed CJIS ISSO Training (CSAM introduction)
• Coordinate New Agency installs
• Facilitated Informational Technology Security Audit for JUST (04/2008)
• Review and approve Confidential invoices monthly
• Handle billing discrepancies for all agencies (DOJ and Non-DOJ)
• Brief Senior management monthly on Confidential issues
• Review and approve JUTNET request for Confidential circuits
• Monitor and track spending on Confidential approved budget
• Manage CSC contractors for Confidential program
• COTR for ACCESS/CPI/KEANE/PEAK PERFORMANCE

Confidential

APPLICATION MANAGER

Responsibilities:

• Managed ATF/BOP conversion
• Developed cutover plans - provided project management support
• Develop budget request
• Managed Mainframe testing of Confidential application
• Provided BOP printer support
• Managed ATF Batch process for gun licenses
• Coordinate all TOU (Technical operational updates) FBI
• Coordinate all emergency application enhancements
• Managed Confidential Mainframe re-certification for internal users
• Trained Users BOP/ATF as needed on use of PCI file for terminal updates
• Provided technical Investigative support to Confidential Audit Staff
• Provided 24-7 on call support including managing Data Center outage impacts
• Supported Confidential Switch interface issues
• Provided technical Configuration support to Confidential Training Staff
• Managed Technical Contract support for Confidential Mainframe application (COTR)
• Provided technical administrative support and account management for mainframe Users
• Project Coordinator for IRS Transition to CPI Open Fox JUST
• Provided Billing support for ATF/BOP of Confidential /Mainframe usage
• Oversight on Budget for Technical contract support
• Formulation of Statement of Work for Mainframe contract support
• Provided statistical reporting for ATF/BOP customers via use of SAS
• Provided remote access administration (JSRA) for Confidential staff
• Analyzed Federal regulations (CFR), CJIS Policy, DOJ Security policies