PROFILE:

• Accomplished QA Management Professional with strong business and analytical skills that can lead cross - functional teams to implement product and quality initiatives
• Exceptional communication and project management skills
• Successful working in a team environment, as well as independently in a small to large organizational setting
• The ability to establish relationship and act as a liaison between business and technical teams
• Exceptional problem solving and analytical skill
• The ability to effectively communicate with senior leadership and C-levels

SKILLS SUMMARY:

• QA Test Strategy and Execution
• Agile/Scrum
• SQA Testing Methodologies
• QA/QC Standards
• Functional and Regression Testing
• System and UAT Testing
• Defect Tracking and Resolution
• Business and Requirements Analysis
• Business and Technical Documentation
• SDLC/STLC
• Web Application/Mobile Testing
• Test Summary and KPI Reporting
• Onshore/Offshore resource management

SOFTWARE:

• VSTS
• HP ALM
• SQL Server
• JIRA
• IntelliJ
• Selenium Webdriver
• HTML/CSS
• Microsoft Test Manager
• Postman
• Git

EXPERIENCE:

Confidential

Owner/Marketing Consultant

Responsibilities:

• Designed website landing pages and implemented content strategy to drive more engagement
• Oversight of Clients Facebook and Google Ad Campaigns
• Tracked metrics and performance and provided recommendation to Client
• Performed SEO audits, keyword research and implemented new strategy based on performance data
• Provided technical expertise with data analysis and marketing strategy
• Tested and optimized website to meet performance standards

Confidential

QA and Product Manager

Responsibilities:

• Ownership of coordinating testing processes and standards across multiple projects and departments including operations, software engineering and manufacturing
• Ownership of product development functions responsible for the product roadmap, release schedules, user stories and testing
• Managed the design, development and implementation of the Quality Roadmap along with contributing to organizational development initiatives to ensure quality objectives are being met
• Managed and developed a team of QA engineers and provided guidance with test planning, test case development and execution
• Worked with vendors to Identify current hardware design flaws and led a redesign initiative that delivered a new version of the product that reduced field quality issues
• Provided help to the product engineering, client services, manufacturing and operations team to quickly resolve issues and implement corrective action and deliver customer communications and remediation plans
• Communicated quality progress, issues and product status and provided action plans to the executive leadership team and project stakeholders
• Collaborated with Leadership team to facilitate problem/ incident identification and resolution activities within each workstream

Confidential

Digital Assurance Manager (QA)

Responsibilities:

• Led business development activities with the solution team that included SOW reviews, resource planning and sales presentation walk throughs to deliver quality proposals
• Created Master Test Strategy documents and collateral for multiple projects including performing testing maturity assessments and producing test process improvement roadmaps
• Managed testing and software development projects coordinating with onshore/offshore test teams with client resources at all levels of the software development life cycle including requirements gathering sessions, testing status and defect triage meetings
• Provided project and QA status communications to client program and executive leadership team(s) including recommendations and action items
• Managed up to 20 member UAT test teams responsible for delivering quality deliverables for multiple projects and technologies
• Mentor QA Analysts and provide guidance on Testing/Consulting best practices and testing best practices
• Provide thought leadership on test management strategies, toolsets and best practices to clients
• Facilitated incident and issue management meetings

Confidential

Senior Test Analyst

Responsibilities:

• Developed Test Plan and test strategy documentation for the Smartgrid AMI Meter project
• Reviewed and analyzed business and functional requirements and ensured that they are updated on all test project documents
• Identified and documented defects and system issues using HP Quality Center and assisted in troubleshooting priority defects to ensure timely resolution
• Worked with software developers, business analysts and vendors to trouble shoot production hardware and system integration issues
• Ensured that all test engineers are following safety procedures in the AMI Meter lab environment when handling and performing electrical meter testing

Confidential

Senior QA Analyst

Responsibilities:

• Designed and executed test strategy and end to end test cases for Chase Loan origination and Automated Underwriting Systems products
• Performed Backend database testing and XML validation using SQL and other third party tools
• Performed peer reviews of the QA teams test plans and test cases and provided feedback/recommendations
• Worked with Release Management and Development team on production validation testing and data validation
• Documented software/hardware defects, using a HP Quality Center, and engaged vendors and lead developers for root cause analysis and troubleshooting

Confidential

Business Systems Analyst

Responsibilities:

• Provided key support to the Client Services Division with data Analysis and reporting
• Facilitated Client Services Mergers and Acquisitions status meetings for Escrow Transactions and Payments
• Partnered with the Business Analysts and Application Development team with Requirements Gathering, Interface design and functionality, UAT Testing, Defect management and system enhancements recommendations
• Analyzed and provided recommendations and assisting management with project planning to execute process improvement initiatives
• Automated current processes and successfully created Tools to migrate data to external systems
• Created and maintained updates to project requirements and standard operating procedures documents

Confidential

Senior Applications Analyst

Responsibilities:

• Served as application(s) owner and Subject Matter Expert for Chase Loan Origination Systems (LOS) and Automated Underwriting (AU) applications functionality and support knowledge
• Managed support call incidents, problems, root causes analysis and provided workaround and solutions
• Maintained Support Center knowledge base and produced weekly KPI reports to Management
• Facilitated LOS and AU UAT testing activities with End Users and Development Leads
• Managed issues from identification through escalation and worked with appropriate resolver groups to resolve issues within SLA requirements
• Worked with the technology team with implementation of new software releases and testing