SUMMARY:

• Articulate professional with solid education and experience in marketing/communications and business systems analysis, to include data and statistical analysis and process improvement tracking.
• Esteemed status granted which allows access to classified information or to restricted areas; Secret security - level clearance granted in 2018 after completion of a thorough background check performed by the United States Confidential (DoD).
• Strong interpersonal talents with passion for cultivating lasting investment from diverse communities in organizational programs. Proven ability to collaborate with customers, outside vendors, colleagues and upper-level management to achieve goals. Excellent written and verbal communication skills.
• Highly organized with combination of technical, financial, and business expertise to guide project planning and implementation.
• Finely tuned analytical skills with a dedication to continually streamlining and improving work processes. Effective interface with management to collaborate on issues and resolve problems. Results focused, adaptable, and flexible; able to achieve maximum impact with minimal cost. Familiar with Lean 6 Sigma.

SOFTWARE:

JD Edwards, SAP, Oracle, CRM/Salesforce, Citrix Programs, Microsoft Visio, Microsoft® Suite, including Word, Visio, Outlook, Access and Excel (Excel - VLOOKUP, Pivot Tables, Formulas, using Macros, Fluent in using Microsoft Excel for data manipulation, analysis, and charting) Access (running reports, using coding in SQL), WordPress, Dreamweaver, Adobe Photoshop, SMS, social media platforms, and ad-hoc reports.

PROFESSIONAL EXPERIENCE:

Confidential, Philadelphia, PA

Business Data Analyst

Responsibilities:

• Collected and organized information required for preparation of user manuals, training materials, installation guides, proposals, and reports.
• Edited functional descriptions, system specifications, user manuals, special reports, or any other customer deliverables and documents.
• Provided support in performing financial and administrative tasks.
• Under general supervision, prepared and/or maintained an internal documentation library of systems, programming and operations documentation, procedures and methods.
• Provided and coordinated special documentation services as required.
• Determined systemic causes of transactional failures and worked to address solutions.

Confidential, New York, NY

Inventory Control Analyst

Responsibilities:

• Processed store damages, samples, store transfers and receipt processing. Inventory field customer service to maintain strong communication with stores via phone calls and email distribution to follow up to ensure resolution of inventory issues.
• Acted as main point of contact for all stores with regards to discrepancies in inventory and any adjustments required.
• Owned the process of reconciling merchandise receiving for all new store openings, store moves and build-outs to adhere to deadlines.
• Kept the integrity of the transactions balanced between SAP, WMS, WMI, OMS and APTOS(EPICOR/WEBIM) systems.
• Partnered with DC operations, Loss Prevention and Store Operations on daily inventory discrepancies.
• Responded to store, loss prevention, and field management questions regarding store transfer, RTVs, DC shipments, adjustments.
• Assisted with budgeting Forecasting: (Damages/shrink/inventory fees)
• Assisted with audits and ensured proper GR in SAP.
• Analytics: Shrink root cause analysis/Monthly/PI/ad hoc/Management Reporting.
• Provided Shrink Analysis on an on-going basis.
• Assisted in developing company level trends (Physical Inventory results) and key performance indicators (KPIs) for maximum inventory performance.

Confidential, Alexandria, VA

Resolution Specialist Contractor

Responsibilities:

• Ran Business Objects Reports or SAP queries regularly to monitor DLA Energy inventory accounts.
• DOD buying experience
• Investigated inventory discrepancies in SAP, Fuels Manager Defense (FMD), Wide Area Workflow (WAWF) and other relevant systems.
• Communicated resolutions to DLA Energy customers and followed-up until the issue was resolved.
• Provided metrics to DLA Energy on recurring basis - Responded to end user requests for assistance.
• Updated user documentation and provided knowledge sharing with DLA Energy employees.
• Determined systemic causes of transactional failures and worked to address solutions.

Confidential, Glen Allen, VA

Global Logistics Inventory Analyst

Responsibilities:

• Confident buying and purchasing experience
• Collaborated on the Global Logistics team, where inventory was shipped from overseas vendors
• Performed daily fill rate analysis and reports to prevent stock outs
• Executed on-demand purchasing for unscheduled critical inventory replenishment
• Virtually built trucks daily at a 98% optimal rate for 10 different distribution centers (DC’s) daily, layers were shipped between pallet items to optimize loads, and cut on additional transportation costs and usage
• Performed weekly supply chain transfer analysis between 2 regional distribution centers, to analyze the proper quantities of stock which needed to be transferred
• Invoiced, credited, and re-billed for container direct inventory received
• Built and exported detailed stock listing for trucks, utilizing macros through Access database
• Communicated critical supply chain issues to key stakeholders and develop strategic resolution plans
• Strategically transferred inventory within the Confidential network through inter-company purchase order creation
• Collaborated with Global Logistics team to control international inventory shipments overseas.
• Oversaw detailed stock listings for trucks; invoiced and credited container direct inventories; and prevented stock outs.
• Coordinated with freight companies and receiving team leads to resolve record discrepancies in damaged goods, late arrivals, and any unscheduled deliveries.
• Originated internal and external communications
• Developed opportunities for expansion and facilitate optimal methods of maintaining customer satisfaction through extensive research and consumer inventory demand patterns.
• Analyzed supply chain transfers across 2 regional centers for accurate inventory levels; consistently maintain West Coast distribution center stock at +98% fill rate.
• Optimized loads and built trucks at a rate of 98% across 10 distribution centers (DC’s) daily, reducing overall transportation costs and usage.

Inventory Coordinator Contractor

Confidential

Responsibilities:

• Forecasted inventory level requirements, ensured timely deliveries to customers, and liaised between customer service and account managers.
• Analyzed historical usage to confirm validity and assess financial risks in proposed inventory investments; modified inventory replacement and forecasts in response to last minute demands.
• Monitored customer files and overall usage to develop conversions and implementations to show readiness reports prior to conversion, followed by post go-live service analyses.
• Originated a mass e-mail strategy to communicate with vendors about pertinent account information and purchase order accuracy.
• Maintained accurate account information, and cultivated vendor relationships with 300+ suppliers.
• Managed weekly and monthly projects as well as scheduled and facilitated necessary appointments.

Confidential, Glen Allen, VA

Financial Rebate Analyst

Responsibilities:

• Evaluated and allocated rebate claims; balanced receipts; reconciled unbilled balances and quarterly adjustments.
• Interfaced with multiple departments to reconcile project-specific errors.
• Performed duties as account manager to assigned clients; governed complex Medicaid programs and daily billing processes.
• Maintained pharmacy rebate administration practices, disputed resolution, pharmacy audits, payment posting practices, acting as liaison between clients and Magellan.
• Computed and analyzed disputes, claims adjustments, pharmaceutical rebate billing, invoice inquiries, invoice credits/payments, & invoice adjustments.