CAREER SUMMARY:

Agile - Technical Leader with 25 years of software product, infrastructure/HW, project, program, & portfolio planning, coaching, analysis, solutioning, & deployment experience thru the full SDLC - over 18 in Web/OO SW Development, & 17 employing Agile approaches. Large-scale Agile Transformation experience , including application of Kotter’s change management model. Specific expertise in waterfall, stage/phase-gate, RUP, and agile (XP, Scrum, Kanban, Lean) planning, mentoring, & coaching for development & deployment of Healthcare, eCommerce, financial, high-tech, & SaaS Internet & Intranet Java & .Net Apps and accompanying infrastructure; also Messaging & Directory Services Infrastructure, Message Response Management (CRM) systems, Directory and eMail systems. Work has included interaction with the lowest levels of staff hierarchy to all C-suite management levels.

CRITICAL SKILLS:

• Agile Software & Infrastructure
• Agile Process Improvement
• Agile Business Analysis

TECHNICAL SKILLS:

SOFTWARE: Clarity, Cognos, PlanView, Rally, VersionOne, GreenHopper/Agile Jira, HP AGM, Java, Spring, Hibernate, Swing, AJAX, Flash, Photoshop. Dreamweaver, C, WebSphere, WebLogic, IIS, Apache Tomcat, DataPower, Mule, Kana, Mercury Winrunner/Loadrunner/Test Director, HP Quality Center & ALM, Selenium, IdeaBook, BaseCamp, Yammer, Jabber, SharePoint, Confluence, Rational, Entrust, Clearcase, Perforce, CVS, Subversion, Git, GitHub, Stash, Maven, Ant, Jenkins, Hudson, PMD, Eclipse, StarTeam, Caliber, Verity, TeamSite, Alfresco, Drupal, WebTrends, CommerceTrends, Oracle, DB2, SQL, Toad, Vantive, PegaSystems, Remedy, CDS Rialto, Domino / Notes, DMS, WebEx, SameTime, Ariba, MS Exchange, PDF, Network Dispatcher, F5, Solaris, Windows XP/2000/NT, Solaris, AIX, RHEL, VMware, MVS, VM, CICS, Various SNMP-based monitoring & management tools, Many PC-based SW packages (MS Project/Project Server, Visio, PowerPoint, Excel, Crystal Reports, etc.), SAS, CICS, RMF, Omegamon, Tivoli, BMC, HopeX

PROFESSIONAL EMPLOYMENT HISTORY:

LEAN-AGILE TRANSFORMATION COACH

Confidential

Responsibilities:

• General Lean/Agile training (Scrum & Kanban; lean practices, Jira)
• Teaching SAFe-certified classes
• Mapped Guardian IT Operations Value Stream and formed end-to-end working teams into independent Kanban teams
• Formed first Guardian IT Operations SAFe Agile Release Train
• Enterprise Lean/Agile coaching of teams on agile/Kanban/SAFe

LEAN-AGILE TRANSFORMATION COACH

Confidential

Responsibilities:

• General Lean/Agile training (Scrum & Kanban; lean practices, Agile Central (Rally))
• Enterprise Lean/Agile coaching of 27 teams on Scrum, Kanban, & SAFe
• Value Stream analysis & mapping
• Certified to teach SAFe DevOps course

AGILE TRANSFORMATION COACH

Confidential

Responsibilities:

• Official SAFe training to Business & IT executives & staff
• General agile training (Scrum & Kanban; use of Agile Central (Rally))
• Agile coaching on Scrum, Kanban, & SAFe at program & portfolio level.
• Fulfilling role as SAFe Agile Release & Solution Train Engineer for ARTs with mostly offshore staff

AGILE CONSULTANT

Confidential

Responsibilities:

• Developed educational & training presentations and materials for Agile implementations with Client company ( Confidential & Confidential )
• Training, education, & coaching of various portfolios (including Supply Chain) within Client company
• ScrumMastering for different teams / efforts at Client company
• Configuration & use of Agile Jira for highly distributed team ScrumMastering
• Configuration & use of Leankit for Kanban-based distributed program management of daily work stream, defects and impediment resolution
• Mapped out DevOps Toolchain template for Galaxe
• Teaching Agile and SAFe methodologies to internal ( Confidential ) staff - across entire company.

SCRUMMASTER / WEB DEV MANAGER

Confidential

Responsibilities:

• Acting ScrumMaster for two Confidential B2B Portal Program Tracks including one focusing only on infrastructure, with all "technical" User Stories
• Using HP Agile Manager, HP ALM, and Selenium to work on & manage 3-week sprints
• Stand-ups, Scrum Planning, Demos, Retrospectives, etc. - & teaching of same to team members.

AGILE COACH

Confidential

Responsibilities:

• Writing regular "Agile "Need to Know" for Technical Project Managers & Budding ScrumMasters" column for PMI eNewsMagazine
• Assisting with teaching Agile facilitation classes
• Providing Agile coaching in conference and Meetup "Coaching Clinics"
• Regular contribution to many technical, PM, and agile forums to answer participant questions
• Conducting sessions at Agile conferences

AGILE COACH

Confidential

Responsibilities:

• Project resource management of 10-person onshore and 40+person offshore Dev/QA Team (i.e., primarily virtual teams - entire Internet presence portfolio). Employed LeSS scaling approaches.
• Coaching teams (including large offshore teams) on Agile (XP & Scrum) Practices
• Facilitating / Managing "Scrum of Scrums" / scaled agile, & agile coaching on individual Scrums; created "Communities of Practice" to assist in coordinating overall architecture and interdependency planning.

ENGINEERING PMO AGILE PROJECT MANAGER

Confidential

Responsibilities:

• Headed the PMO effort to roll out Agile training & practices to the entire 250-person Engineering Development Teams & also the Product Management organization employing GreenHopper as the Agile PMS of choice. Also taught my VP manager some basics of PMBOK processes from PMI. Employed LeSS scaling approaches.
• Served as cross-system QA Manager for the December release of company flagship SaaS product: "Rearden Personal Assistant" (including Mobile version), employing HP Quality Center, Selenium, Jira, VersionOne, & GreenHopper.
• Agile program management - including scaling using DAD & LeSS - across teams employing open-source Web Platforms / Frameworks (Apache, Spring) for the February release of "Rearden Personal Assistant”, employing MS Project, VersionOne, & Yammer.

IT CONSULTANT-SPECIALIST

Confidential

Responsibilities:

• Managed development and deployment of six $50,000 to $2 million Intranet SOA-based Java/WebSphere/WebLogic IBM WCM & Interwoven applications, ranging from 3 mos to 3 yrs in length, six teams with from 2 to 14 development staff each. This included full SDLC business/requirements gathering and analysis, including Agile (XP) User Story development & UML 2.0 “Essential” Use Cases. Used MS Project; full Office suite; and Web-based centralized PMS system: Clarity, plus agile PMSs Rally and VersionOne. Utilized Vantive and Remedy change/incident management systems. This included deployment of WebSphere apps to Dev environments.
• Developed and organized processes for managing 30 intranet applications: to address support and maintenance issues. Aligned web support processes with IT support processes for ITIL-based Change and Incident management. Developed Wiki support sites for each app; Developed Comprehensive Delivery Process (CDP) Support & Administration docs for each; aligned 8 designated staff - including offshore support - for specific apps; and developed road maps for future management of the applications. Acknowledged for increased customer satisfaction, productivity, and clearer accountability. Work included migration of apps to current versions of WebSphere.
• Focus on providing Web-based messaging response management, routing/workflow/escalation, security and case tracking - an e-mail-based subset of Customer Relationship Management
• Designed & sized entire, SUN/Solaris and Wintel/NT based infrastructure.
• Scoped out, purchased, stood up, and rolled out SUN/Solaris and Wintel/NT server infrastructure.
• Worked with IT executive management to validate MRM strategy and architecture.
• Gathered requirements, did all Business Analysis (including requirement gathering with Borland Caliber), and developed test plans.
• Developed plan for, & evaluated Message Response Management product suites from multiple vendors.
• Chose Kana product suite and negotiated SW and Services contracts.
• Planned (Agile Scrum) and introduced agile XP practices, managing XP-based J2EE development efforts for many KP-customizations of Kana product suite. This entailed working across many IT functional areas.
• Researched, Organized, Set up, and Deployed a java OO Metrics program at Confidential, and identified key metrics to measure with PMD and Unit test code coverage tools.

Confidential

Led Web Department QA & Production Support

Responsibilities:

• Defined SUN/Solaris-based Dev/Test/Staging/Prod environments and associated "turnover" processes.
• Gap analysis and planning for missing components of HW environments across Portal infrastructure.
• Created/Organized 8-person Tier 3 / QA team. Tier3: providing 3 rd -level Help support for Web-related problems. QA: unit, integration, system / end-to-end, regression, performance and scalability testing using Mercury test suite and Segue SilkTest tools
• Contract & licensing assessment and "correction": focus on HW / OS support.
• Monitoring: identification and implementation of key monitoring capabilities for alerts and statistical projection, using “Big Brother”, Tivoli, BMC, and home-grown tools.
• Infrastructure analysis & recommendations: Web (HTTP) Servers, Solaris / AIX Java Application Servers, Load-Balancing/clustering.
• Web Managed Access: to determine a suite of tools to address enterprise & Web-based authorization and access control (privilege management).
• Web Portal Services Shared Services department "Service Offerings" document.
• Formal analysis and design reviews of all major Web applications.